Leaders should guide a business down the path of success and business growth. Learn what part they play in reducing the skills gap in your business.

1. HowYourLeadersCanReduceTheSkillsGap
InYourHospitalityBusiness
ByMarloweBennett

2. The main reason for people
leaving or resigning from their
roles is not pay related – although
most managers would like to
think this – but more to do with
lack of confidence or trust in the
leaders of the business.

3. Your leaders are the people responsible
for guiding the business down the path
of success and business growth.

4. a) Your leaders to be aware of the
company’s vision and
b) Your entire workforce to believe
in the vision and their leaders
As a business, it’s vitally
important for:

5. ...that is if you want to be
successful, and along the way,
attract the right talent to your
business.
Need help reducing your skills
gap? Find solutions in our free
ebook
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6. Leaders need to lead
by example. Plain and
simple. If you’re an
operations manager or
a general manager in a
hospitality business, your
actions speak way louder
than words while in
service or during an
interview.

7. If you can effectively
communicate the mission and
vision of the business, you can
attract like minded people to
your cause, thus begin closing
the skills gap in your business.

8. Hospitality businesses must
act like their corporate counter
parts and consider people who
have a vested interest in the
business and are more likely to
be engaged in the long term.

9. A hidden factor in staff turnover
today is failure to vocalise the
specific agenda or mission of
the business.

10. In most cases, up-
selling food and
beverage isn’t
a worthy cause
to engage your
employees, while
striving for a Chefs hat
or being sustainable
may be.

11. As long as this goal is
communicated to your
entire team, striving for this
achievement brings all your
staff on board for the journey.

12. Another major factor in staff
turnover is ongoing middle
management changes.

13. Altering the direction of the
mission too many times can lead
to confusion, which can lead to
disengagement and high turnover
in middle management.

14. This then impacts service delivery
of your frontline teams, some
of who will leave to follow the
managers they respect.

15. If your leaders live and breathe the
mission and vision of the business, and
effectively communicate that during
recruitment activities and to existing
front line staff, closing the skills gap
becomes a whole lot easier.

16. Why? Because your passionate
leaders not only attract aligned people,
they help to keep them. If you can keep
great talent long term, you can upskill
them and influence the stability of
your workforce. And a strong, aligned
workforce contributes to sustainable
business growth.

17. If you need assistance in closing the skills
gap within your business download our
free ebook ‘Effective Managers: Ways To
Combat The Hospitality Skills Shortage
And Enhance Business Growth’

18. W W W . B E N C H M A R Q U E . C O