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EnerNOC is a leading provider of energy intelligence software and demand response solutions serving over 6,000 customers globally. Jim Nichols discusses how EnerNOC uses Splunk as part of its DevOps practices to drive the knowledge cycle. Key metrics are identified and shared via Splunk dashboards to foster collaboration between management, operations, and development. This enables insights into systems that were previously opaque. Once an effective dashboard is established, it kicks off an ongoing knowledge sharing cycle.

Technology
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Copyright © 2015 Splunk Inc. SPLUNK IN DEVOPS AT ENERNOC
2 Splunk in DevOps at EnerNOC Jim Nichols, Principal Engineer - Cloud Architect and Splunk Champion at EnerNOC
3 Agenda About Us EnerNOC DevOps The DevOps Knowledge Cycle Q and A
4 EnerNOC At A Glance A leading provider of SaaS-based Energy Intelligence Software (EIS) and related solutions Market leader in demand response (DR) Serves ~6,000 utility, grid operator, and enterprise customers Global company (over 1,500 employees in more than a dozen countries) with headquarters in Boston, MA $278 $383 2012 2013
5 Cloud Hosted Database Servers Cloud Hosted Database Servers EnerNOC Hosted Web Servers EnerNOC Hosted Application Servers Cloud Hosted Web Servers Cloud Hosted Application Servers 25,000 Sites 30,000 Meters 34,000 Users 400 Dispatches/Year 32 TB Persisted 30,000 Baselines Daily 4000/1000 Users Daily/Hourly 2 Second Response Time 100 Countries Data Streaming and Processing at Scale
More than 60,000 sites and devices are streaming real-time energy data into EnerNOC’s energy intelligence software platform Over 6,000companies globally rely on EnerNOC to drive energy savings Increase Use of Enterprise Energy Intelligence Software Demonstrated expertise trusted by the largest companies in the world: EnerNOC is transforming energy management across industries
Utility and Grid Operator Partnerships EnerNOC has extensive expertise working with utilities and grid operators globally Our utility partners include: We also operate in wholesale markets:
8 About Jim Multiple DevOps Roles @ EnerNOC since 2007 – Performance (site reliability), Architecture, Operations, Development… #1 Goal – Make sure production is up, running fast, and reliable Brought Splunk in to look at web logs in March 2012 – Now have ~150+ indexes, 100GB/day, 1000’s of forwarders EnerNOC’s Splunk Champion
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Knowledge Sharing • As an energy company, we like to measure things – Staff of HVAC experts with decades of experience to guide what to measure (air flow, temperature inside and out) – Add metrics based on customer needs • As a technology company, we really like to measure things – Performance engineers, architects and developers with years of experience to guide what to measure – Add metrics based on what Ops needs
Before Splunk • cron jobs • Perl scripts to process log files, insert data • “Huge” mysql databases • Manually send emails with slick Excel charts and Powerpoint • New metrics could take weeks • Files being copied all over • Ran out of disk one day…
12 DevOps Knowledge Cycle Shared Splunk Dashboards • Find the key metrics • Put it on the dashboard • Talk about them • Metrics then develop a language • Easy to parse for the non-technical • Enables useful insight into often very opaque systems • Once you have a good dashboard, the cycle ‘kicks in’ Management Operations Dev
13 http://www.bostonglobe.com/business/technology/2015/03/08/enernoc-faces-important-transition/TtJ7ejXmauZUKaHvtsZoxL/story.html
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18 Summary • Use Splunk to drive the knowledge cycle • Determine your key metrics • Dashboards are a forcing function for collaboration and sharing • Find the non-technical people in the organization; show them how Splunk gives insight into what was previously opaque • Give demos, evangelize, hand-hold, send links 1
19 Next Steps • Get in touch on LinkedIn – Jim Nichols at EnerNOC or email jnichols@enernoc.com • DevOps/Splunk group on LinkedIn • etsy blog, highscalability.com, www.jedi.be/blog/ • Find us after for a demo… • Boston Splunk Users Group 1

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Sl boston 05_12_15_ener_noc_final_public

  • 1. Copyright © 2015 Splunk Inc. SPLUNK IN DEVOPS AT ENERNOC
  • 2. 2 Splunk in DevOps at EnerNOC Jim Nichols, Principal Engineer - Cloud Architect and Splunk Champion at EnerNOC
  • 3. 3 Agenda About Us EnerNOC DevOps The DevOps Knowledge Cycle Q and A
  • 4. 4 EnerNOC At A Glance A leading provider of SaaS-based Energy Intelligence Software (EIS) and related solutions Market leader in demand response (DR) Serves ~6,000 utility, grid operator, and enterprise customers Global company (over 1,500 employees in more than a dozen countries) with headquarters in Boston, MA $278 $383 2012 2013
  • 5. 5 Cloud Hosted Database Servers Cloud Hosted Database Servers EnerNOC Hosted Web Servers EnerNOC Hosted Application Servers Cloud Hosted Web Servers Cloud Hosted Application Servers 25,000 Sites 30,000 Meters 34,000 Users 400 Dispatches/Year 32 TB Persisted 30,000 Baselines Daily 4000/1000 Users Daily/Hourly 2 Second Response Time 100 Countries Data Streaming and Processing at Scale
  • 6. More than 60,000 sites and devices are streaming real-time energy data into EnerNOC’s energy intelligence software platform Over 6,000companies globally rely on EnerNOC to drive energy savings Increase Use of Enterprise Energy Intelligence Software Demonstrated expertise trusted by the largest companies in the world: EnerNOC is transforming energy management across industries
  • 7. Utility and Grid Operator Partnerships EnerNOC has extensive expertise working with utilities and grid operators globally Our utility partners include: We also operate in wholesale markets:
  • 8. 8 About Jim Multiple DevOps Roles @ EnerNOC since 2007 – Performance (site reliability), Architecture, Operations, Development… #1 Goal – Make sure production is up, running fast, and reliable Brought Splunk in to look at web logs in March 2012 – Now have ~150+ indexes, 100GB/day, 1000’s of forwarders EnerNOC’s Splunk Champion
  • 9. 9
  • 10. Knowledge Sharing • As an energy company, we like to measure things – Staff of HVAC experts with decades of experience to guide what to measure (air flow, temperature inside and out) – Add metrics based on customer needs • As a technology company, we really like to measure things – Performance engineers, architects and developers with years of experience to guide what to measure – Add metrics based on what Ops needs
  • 11. Before Splunk • cron jobs • Perl scripts to process log files, insert data • “Huge” mysql databases • Manually send emails with slick Excel charts and Powerpoint • New metrics could take weeks • Files being copied all over • Ran out of disk one day…
  • 12. 12 DevOps Knowledge Cycle Shared Splunk Dashboards • Find the key metrics • Put it on the dashboard • Talk about them • Metrics then develop a language • Easy to parse for the non-technical • Enables useful insight into often very opaque systems • Once you have a good dashboard, the cycle ‘kicks in’ Management Operations Dev
  • 14. 14
  • 15. 15
  • 16. 16
  • 17. 17
  • 18. 18 Summary • Use Splunk to drive the knowledge cycle • Determine your key metrics • Dashboards are a forcing function for collaboration and sharing • Find the non-technical people in the organization; show them how Splunk gives insight into what was previously opaque • Give demos, evangelize, hand-hold, send links 1
  • 19. 19 Next Steps • Get in touch on LinkedIn – Jim Nichols at EnerNOC or email jnichols@enernoc.com • DevOps/Splunk group on LinkedIn • etsy blog, highscalability.com, www.jedi.be/blog/ • Find us after for a demo… • Boston Splunk Users Group 1

Editor's Notes

  1. Our work ranges from small pilots with BPA and PSE, to very large programs such as our 560 MW fully outsourced program with TVA . . . And lots of others. We work directly with utilities and at the grid operator level.
  2. Same dashboard between prod and staging Gives structure to what seems like chaos Now that it is transparent, Ops can Develop key alerts; playbooks for busy days Ops can ask Dev for new logs Dev adds new log sources on their own
  3. Just enough developed infrastructure