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Creative Problem Solving with
 Six Thinking Hats
              How to use Edward deBono’s
              parallel thinking in problem solving




Gary Dichtenberg
CyberSkills, Inc.
Goals of this program



   Define parallel thinking
   Identify each of the six hats
   Learn how to ask a good question
   Apply six hats method to problem solving




       Paul Reali • CyberSkills, Inc.
What is parallel thinking?

             At any moment
everyone is looking in the same direction.




    Paul Reali • CyberSkills, Inc.
So the six hats are…?



 Six colors of hats for six types of thinking
   • Each hat identifies a type of thinking
   • Hats are directions of thinking
 Hats help a group use parallel thinking
   • You can “put on” and “take off” a hat




      Paul Reali • CyberSkills, Inc.
Uses for Six Hats



   Problem solving
   Strategic planning
   Running meetings
   Much more




       Paul Reali • CyberSkills, Inc.
Six colors…



   White: neutral, objective
   Red: emotional, angry
   Black: serious, somber
   Yellow: sunny, positive
   Green: growth, fertility
   Blue: cool, sky above



       Paul Reali • CyberSkills, Inc.
…and six hats



   White: objective facts & figures
   Red: emotions & feelings
   Black: cautious & careful
   Yellow: hope, positive & speculative
   Green: creativity, ideas & lateral thinking
   Blue: control & organization of thinking



       Paul Reali • CyberSkills, Inc.
General hat issues
 Direction, not description
   • Set out to think in a certain direction
   • “Let’s have some black hat thinking…”
 Not categories of people
   • Not: “He’s a black hat thinker.”
   • Everyone can and should use all the hats
 A constructive form of showing off
   • Show off by being a better thinker
   • Not destructive right vs. wrong argument
 Use in whole or in part


      Paul Reali • CyberSkills, Inc.
Benefits of Six Thinking Hats

 Provides a common language
 Experience & intelligence of each person
  (Diversity of thought)
 Use more of our brains
 Helps people work against type, preference
 Removal of ego (reduce confrontation)
 Save time
 Focus (one thing at a time)
 Create, evaluate & implement action plans


     Paul Reali • CyberSkills, Inc.
Using the hats


   Use any hat, as often as needed
   Sequence can be preset or evolving
   Not necessary to use every hat
   Time under each hat: generally, short
   Requires discipline from each person
    • While using it, stay in the idiom
 Adds an element of play, play along
 Can be used by individuals and groups



       Paul Reali • CyberSkills, Inc.
The blue hat



   Thinking about thinking
   Instructions for thinking
   The organization of thinking
   Control of the other hats
   Discipline and focus




       Paul Reali • CyberSkills, Inc.
The blue hat role

   Control of thinking & the process
   Begin & end session with blue hat
   Facilitator, session leader’s role
   Choreography
    •   open, sequence, close
    •   Focus: what should we be thinking about
    •   Asking the right questions
    •   Defining & clarifying the problem
    •   Setting the thinking tasks



         Paul Reali • CyberSkills, Inc.
Open with the blue hat…


   Why we are here
   what we are thinking about
   definition of the situation or problem
   alternative definitions
   what we want to achieve
   where we want to end up
   the background to the thinking
   a plan for the sequence of hats


       Paul Reali • CyberSkills, Inc.
…and close with the blue hat



   What we have achieved
   Outcome
   Conclusion
   Design
   Solution
   Next steps



       Paul Reali • CyberSkills, Inc.
White Hat Thinking

 Neutral, objective information
 Facts & figures
 Questions: what do we know, what don’t
  we know, what do we need to know
 Excludes opinions, hunches, judgements
 Removes feelings & impressions
 Two tiers of facts
   • Believed Facts
   • Checked Facts



     Paul Reali • CyberSkills, Inc.
Red Hat Thinking



   Emotions & feelings
   Hunches, intuitions, impressions
   Doesn’t have to be logical or consistent
   No justifications, reasons or basis
   All decisions are emotional in the end




      Paul Reali • CyberSkills, Inc.
Yellow Hat Thinking



   Positive & speculative
   Positive thinking, optimism, opportunity
   Benefits
   Best-case scenarios
   Exploration




      Paul Reali • CyberSkills, Inc.
Green Hat Thinking



   New ideas, concepts, perceptions
   Deliberate creation of new ideas
   Alternatives and more alternatives
   New approaches to problems
   Creative & lateral thinking




      Paul Reali • CyberSkills, Inc.
Black Hat Thinking



   Cautious and careful
   Logical negative – why it won’t work
   Critical judgement, pessimistic view
   Separates logical negative from emotional
   Focus on errors, evidence, conclusions
   Logical & truthful, but not necessarily fair



       Paul Reali • CyberSkills, Inc.
Six hats summary
Blue: control & organization of thinking

White: objective facts & figures

Red: emotions & feelings

Yellow: hope, positive & speculative

Green: creativity, ideas & lateral thinking

Black: cautious & careful


 Paul Reali • CyberSkills, Inc.
Asking the right question



 We can’t get the right answer
  if we ask the wrong question
 Crucial blue hat skill
 One technique: five whys




     Paul Reali • CyberSkills, Inc.
Creative Problem Solving




Paul Reali • CyberSkills, Inc.
“Traditional” CPS



   Mess-finding
   Data-finding
   Problem-finding
   Idea-finding
   Solution-finding
   Acceptance-finding



       Paul Reali • CyberSkills, Inc.
Common idea-finding methods



   Brainstorming
   Mind Maps
   Free association
   Freewriting
   Incubation




       Paul Reali • CyberSkills, Inc.
Six hats & problem solving



 A more deliberate process than CPS
 Like CPS, uses creativity (green hat)
 Unlike CPS, provides a mechanism for
  evaluating ideas & making decisions




     Paul Reali • CyberSkills, Inc.
Hypothetical problem solving
      program using the hats - 1
 Blue hat
  • Organize the process
 Red hat
  • Emotional issues & feelings
 White hat
  • What do we know, need to know
 Yellow hat
  • Proposals & suggestions; what ifs, why nots




     Paul Reali • CyberSkills, Inc.
Hypothetical problem solving
      program using the hats - 2
 Blue hat
  • Focus on the areas that need new ideas
 Green hat
  • Generate new ideas & concepts
 Blue hat
  • Organize ideas & process for evaluation
 White, yellow & green hats
  • Constructive thinking




     Paul Reali • CyberSkills, Inc.
Hypothetical problem solving
      program using the hats - 3
 Yellow hat
  • Positive assessment of viable alternatives
 Black hat
  • Screening for impossible, unusable
  • Challenge the alternatives
 Yellow & green hats
  • Overcome objections, correct faults, remove
    weaknesses, solve problems
 Black hat
  • Further scrutiny; point out risks, dangers



     Paul Reali • CyberSkills, Inc.
Hypothetical problem solving
      program using the hats - 4
 Blue hat
  • Overview of achievements so far
  • Organize choice of route
 Red hat
  • Express feelings about the choices
 Yellow & black hats
  • Looking for the best alternative
 Blue hat
  • Strategy for implementation




     Paul Reali • CyberSkills, Inc.
Want to learn more?
 Workshops by Paul Reali
  •   CyberSkills, Inc.
  •   336.774.1411
  •   www.cyberskills.com or www.omniskills.com
  •   preali@cyberskills.com
 Lateral Thinking, deBono’s Thinking Course,
  and other books by Edward deBono




       Paul Reali • CyberSkills, Inc.

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Six thinkinghats

  • 1. Creative Problem Solving with Six Thinking Hats How to use Edward deBono’s parallel thinking in problem solving Gary Dichtenberg CyberSkills, Inc.
  • 2. Goals of this program  Define parallel thinking  Identify each of the six hats  Learn how to ask a good question  Apply six hats method to problem solving Paul Reali • CyberSkills, Inc.
  • 3. What is parallel thinking? At any moment everyone is looking in the same direction. Paul Reali • CyberSkills, Inc.
  • 4. So the six hats are…?  Six colors of hats for six types of thinking • Each hat identifies a type of thinking • Hats are directions of thinking  Hats help a group use parallel thinking • You can “put on” and “take off” a hat Paul Reali • CyberSkills, Inc.
  • 5. Uses for Six Hats  Problem solving  Strategic planning  Running meetings  Much more Paul Reali • CyberSkills, Inc.
  • 6. Six colors…  White: neutral, objective  Red: emotional, angry  Black: serious, somber  Yellow: sunny, positive  Green: growth, fertility  Blue: cool, sky above Paul Reali • CyberSkills, Inc.
  • 7. …and six hats  White: objective facts & figures  Red: emotions & feelings  Black: cautious & careful  Yellow: hope, positive & speculative  Green: creativity, ideas & lateral thinking  Blue: control & organization of thinking Paul Reali • CyberSkills, Inc.
  • 8. General hat issues  Direction, not description • Set out to think in a certain direction • “Let’s have some black hat thinking…”  Not categories of people • Not: “He’s a black hat thinker.” • Everyone can and should use all the hats  A constructive form of showing off • Show off by being a better thinker • Not destructive right vs. wrong argument  Use in whole or in part Paul Reali • CyberSkills, Inc.
  • 9. Benefits of Six Thinking Hats  Provides a common language  Experience & intelligence of each person (Diversity of thought)  Use more of our brains  Helps people work against type, preference  Removal of ego (reduce confrontation)  Save time  Focus (one thing at a time)  Create, evaluate & implement action plans Paul Reali • CyberSkills, Inc.
  • 10. Using the hats  Use any hat, as often as needed  Sequence can be preset or evolving  Not necessary to use every hat  Time under each hat: generally, short  Requires discipline from each person • While using it, stay in the idiom  Adds an element of play, play along  Can be used by individuals and groups Paul Reali • CyberSkills, Inc.
  • 11. The blue hat  Thinking about thinking  Instructions for thinking  The organization of thinking  Control of the other hats  Discipline and focus Paul Reali • CyberSkills, Inc.
  • 12. The blue hat role  Control of thinking & the process  Begin & end session with blue hat  Facilitator, session leader’s role  Choreography • open, sequence, close • Focus: what should we be thinking about • Asking the right questions • Defining & clarifying the problem • Setting the thinking tasks Paul Reali • CyberSkills, Inc.
  • 13. Open with the blue hat…  Why we are here  what we are thinking about  definition of the situation or problem  alternative definitions  what we want to achieve  where we want to end up  the background to the thinking  a plan for the sequence of hats Paul Reali • CyberSkills, Inc.
  • 14. …and close with the blue hat  What we have achieved  Outcome  Conclusion  Design  Solution  Next steps Paul Reali • CyberSkills, Inc.
  • 15. White Hat Thinking  Neutral, objective information  Facts & figures  Questions: what do we know, what don’t we know, what do we need to know  Excludes opinions, hunches, judgements  Removes feelings & impressions  Two tiers of facts • Believed Facts • Checked Facts Paul Reali • CyberSkills, Inc.
  • 16. Red Hat Thinking  Emotions & feelings  Hunches, intuitions, impressions  Doesn’t have to be logical or consistent  No justifications, reasons or basis  All decisions are emotional in the end Paul Reali • CyberSkills, Inc.
  • 17. Yellow Hat Thinking  Positive & speculative  Positive thinking, optimism, opportunity  Benefits  Best-case scenarios  Exploration Paul Reali • CyberSkills, Inc.
  • 18. Green Hat Thinking  New ideas, concepts, perceptions  Deliberate creation of new ideas  Alternatives and more alternatives  New approaches to problems  Creative & lateral thinking Paul Reali • CyberSkills, Inc.
  • 19. Black Hat Thinking  Cautious and careful  Logical negative – why it won’t work  Critical judgement, pessimistic view  Separates logical negative from emotional  Focus on errors, evidence, conclusions  Logical & truthful, but not necessarily fair Paul Reali • CyberSkills, Inc.
  • 20. Six hats summary Blue: control & organization of thinking White: objective facts & figures Red: emotions & feelings Yellow: hope, positive & speculative Green: creativity, ideas & lateral thinking Black: cautious & careful Paul Reali • CyberSkills, Inc.
  • 21. Asking the right question  We can’t get the right answer if we ask the wrong question  Crucial blue hat skill  One technique: five whys Paul Reali • CyberSkills, Inc.
  • 22. Creative Problem Solving Paul Reali • CyberSkills, Inc.
  • 23. “Traditional” CPS  Mess-finding  Data-finding  Problem-finding  Idea-finding  Solution-finding  Acceptance-finding Paul Reali • CyberSkills, Inc.
  • 24. Common idea-finding methods  Brainstorming  Mind Maps  Free association  Freewriting  Incubation Paul Reali • CyberSkills, Inc.
  • 25. Six hats & problem solving  A more deliberate process than CPS  Like CPS, uses creativity (green hat)  Unlike CPS, provides a mechanism for evaluating ideas & making decisions Paul Reali • CyberSkills, Inc.
  • 26. Hypothetical problem solving program using the hats - 1  Blue hat • Organize the process  Red hat • Emotional issues & feelings  White hat • What do we know, need to know  Yellow hat • Proposals & suggestions; what ifs, why nots Paul Reali • CyberSkills, Inc.
  • 27. Hypothetical problem solving program using the hats - 2  Blue hat • Focus on the areas that need new ideas  Green hat • Generate new ideas & concepts  Blue hat • Organize ideas & process for evaluation  White, yellow & green hats • Constructive thinking Paul Reali • CyberSkills, Inc.
  • 28. Hypothetical problem solving program using the hats - 3  Yellow hat • Positive assessment of viable alternatives  Black hat • Screening for impossible, unusable • Challenge the alternatives  Yellow & green hats • Overcome objections, correct faults, remove weaknesses, solve problems  Black hat • Further scrutiny; point out risks, dangers Paul Reali • CyberSkills, Inc.
  • 29. Hypothetical problem solving program using the hats - 4  Blue hat • Overview of achievements so far • Organize choice of route  Red hat • Express feelings about the choices  Yellow & black hats • Looking for the best alternative  Blue hat • Strategy for implementation Paul Reali • CyberSkills, Inc.
  • 30. Want to learn more?  Workshops by Paul Reali • CyberSkills, Inc. • 336.774.1411 • www.cyberskills.com or www.omniskills.com • preali@cyberskills.com  Lateral Thinking, deBono’s Thinking Course, and other books by Edward deBono Paul Reali • CyberSkills, Inc.