Change is simple... Not! by Dunn Mukosa

1. By Dunn Mukosa

2. Mindset ,Behavior and Capability(MBC) is needed
at the beginning of every transformation project
The way physical assets and
resources are configured
and optimized to create value
and minimize losses
The way people think, feel, and
conduct themselves in the
workplace, both individually and
collectively
Behavioral
model
The formal structures, processes,
and systems through which the
operating system is managed to
deliver the business objectives
Manage-
ment
model
Operating
model
"Good theory, lack
of execution"
"Good theory, lack of
execution"

3. ConflictingConsistent:
Managementgap
Perception
Silo mentality
Lack of accountability
Don’t care attitude
No recognition
Visible leadership
Poor morale
Lack of training

5. Capability Building Governance
Role-modelling Change story
'I will change
my mind-set and
behaviour if . . . '

6. Communication
Role modeling
Capability
Building
Governance
• Change story
• Initiative workshop
• News letter
• Role modeling schedule
• Meetings agenda
• Initiative themes
• Coaching
• Rewards and recognition
• RefresherTraining
• Tool training
• Best practice
• Develop incentive scheme
• Benchmarking
• Tracking and Monitoring
• InitiativeCompacting
ConsultantTeam Sponsor Leadership
Driver
DescriptionInitiative
Quarterly
Monthly
Bi-monthly
Weekly
Monthly
Monthly
Monthly
Bi-monthly
Yearly
Yearly
Monthly
Once-off
Yearly
Yearly
Bi-yearly
Facilitator N/A
Frequency

7. 7
Work
Stoppages
Go and Sit
Walk the talk
Initiative Day
Round table
Intention
The role modelling schedule would involve the sponsor
and leadership team.
7
Role modelling by sponsor to show his /her
commitment by interrupting work to deliver a
message - Every quarter
Role modeling by sponsor to visually raise
awareness, prompting people to wonder and
ask around why he is sitting with them - Every
week
Role modeling by sponsor to test the pulse on
the ground and share his informal views - Every
week
Role modeling by sponsor to visually raise
awareness, prompting people to participates in
the initiative - Monthly
Role modeling by sponsor to his direct report on
importance of initiative. Risk and challenges
around to be discussed - Monthly

8. Change agents
do not believe
in routines !