Change is simple ..NOT!!!

1. Change is simple ..Not!!!
By Dunn Mukosa
By Dunn Mukosa

2. Mindset ,Behavior and Capability(MBC) is needed at
the beginning of every transformation project
The way physical assets and
resources are configured
and optimized to create value
and minimize losses
The way people think, feel, and
conduct themselves in the
workplace, both individually and
collectively
Behavioral
model
The formal structures, processes,
and systems through which the
operating system is managed to
deliver the business objectives
Manage-
ment
model
Operating
model
"Good theory, lack
of execution"
"Good theory, lack of
execution"

3. Typical MBC issues in Organization
ConflictingConsistent:
Managementgap
Perception
Silo mentality
Lack of accountability
Don’t care attitude
No recognition
Visible leadership
Poor morale
Lack of training

4. So what are the challenges around MBC?

5. To simplify the approach, we use the influence model.
Capability Building Governance
Role-modelling Change story
'I will change
my mind-set and
behaviour if . . . '

6. The four buckets could be used in the short term to address
the behavior and capability, through an action drum beat
Communication
Role modeling
Capability Building
Governance
• Change story
• Initiative workshop
• News letter
• Role modeling schedule
• Meetings agenda
• Initiative themes
• Coaching
• Rewards and recognition
• Refresher Training
• Tool training
• Best practice
• Develop incentive scheme
• Benchmarking
• Tracking and Monitoring
• Initiative Compacting
Consultant Team Sponsor Leadership
Driver
DescriptionInitiative
Quarterly
Monthly
Bi-monthly
Weekly
Monthly
Monthly
Monthly
Bi-monthly
Yearly
Yearly
Monthly
Once-off
Yearly
Yearly
Bi-yearly
Facilitator N/A
Frequency

7. Work
Stoppages
Go and Sit
Walk the talk
Initiative Day
Round table
Intention
The role modelling schedule would involve the
sponsor and leadership team.
7
Role modelling by sponsor to show his /her
commitment by interrupting work to deliver a
message - Every quarter
Role modeling by sponsor to visually raise
awareness, prompting people to wonder and
ask around why he is sitting with them -
Every week
Role modeling by sponsor to test the pulse
on the ground and share his informal views -
Every week
Role modeling by sponsor to visually raise
awareness, prompting people to participates
in the initiative - Monthly
Role modeling by sponsor to his direct report
on importance of initiative. Risk and
challenges around to be discussed -
Monthly

8. 8
Change
agents do not
believe in
routines ?