This presentation is about showing emotions in business.

1. SHOWING EMOTIONS
Veronika Khyzhniak
HBEN, 2017

2. Emotion?
Emotion, in everyday
speech, is any relatively
brief conscious experience
characterized by intense
mental activity and a high
degree of pleasure or
displeasure.

3. Sadness Anger
Fear Surprise Disgust
Happiness

4. Affective VS Neutral
Affective or neutral context describes how cultures express their
emotions.

5. Neutral culture
Believe they are being rational and
‘civilized’
Try to identify intellectually first
Still have emotions!
Thoughts more important than
emotion
Words more important than body
language

6. Affective culture
Overtly display emotion
Identify with feelings first
Still think logically!
Feelings shown easily
Gestures and body language
important for
communicating

7. How?
Lack of tone ≠ lack of interest
Prepare facts
Avoid overtly expressive
behavior
Look out for small signals
of emotion
Topics are about objects
not people

8. How?
Avoid being cool and
detached
Don’t be intimated by
theatrics
Don’t judge theatrics as
unprofessional

9. Thank you for your attention!