Shova Kafle is seeking a suitable position to optimize her skills and benefit an organization. She has over 5 years of experience in customer service roles, most recently as a Senior Sales Associate for Nine West, where she maintains excellent customer service and is a top sales performer. Prior to that, she worked for 3 years at Spinneys Dubai providing customer assistance and ensuring orders were met on time. She has strong communication, organization, and interpersonal skills from working with a diverse range of clients and colleagues.

1. RESUME
SALES ASSOCIATE
SHOVA KAFLE
Mobile No: +971 56 1767888
E-mail:- sova367@hotmail.com
OBJECTIVE
Seeking for suitable position, to optimize my skills for the betterment of the organization.
SUMMARY: Well presented, articulate and confident individual with exceptional customer
service Skills. Having an outgoing personality, good interpersonal skills and ability to work in a
multi-national team environment with confidence and minimal supervision, Experienced in
working under pressure. Able to build and maintains good relationships with work colleagues
and visitors. Can follow instructions and also have the willingness to learn. Controlling the
movement people, Fast learner, and excellent interpersonal skills, good organization and
communication skills. Developed interpersonal and communication skills having with a
diversity of clients and staff members self- motivated.
PROFESSIONAL EXPOSURE
SENIOR SALES ASSOCIATE (Nine West)
Apparel Group L.L.C, U.A.E 20th Nov2014 till now
Maintain excellent customer service and proven record as a top sales performer of the year.
Responsibilities:-
 Greeting customers.
 Directs customers by escorting them and suggest items.
 Advise customers by providing information on materials.
 Responsible for selling various readymade and textile materials etc.
 Stocking shelves with well visual merchandise.
 Manage phone calls professionally, efficiently with good communication skill and
answering queries from customers.
 Stock handling and keep records of stock transfer out and in.
 Keep tracking of sales report accurately and customer needs.
 Deal with customer complaints professionally and with restraint.
 Cash handling and maintaining petty cash.
 Process or help process payments made by the customer whether in cash or card.

2. Customer service assistance
Spinneys Dubai L.L.C –Dubai U.A.E August 2011 to September 2014
SUMMARY: Three years record of dedication and dependability reinforced by consistent
exceed expectations' rating on performance reviews. Daily checking of display standard,
hygiene, food safety and availability.
Responsibilities:-
 Provide assistance to customer services personnel.
 Organize and schedule customer orders to an appropriate department.
 Ensure customer orders are met on time.
 Interact with customers to know their requirements and needs.
 Stock ordering.
 Maintains store shelves by observing displays of company products; removing damaged
or freshness-dated products; tidying store shelves; providing an optimum display of
products.
 Resolve conflicting and complex issues relating to customer services.
 Coordinate and collaborate with cross-functional teams to ensure quality services to
customers.
 Assist customers in locating the required merchandise.
 Implement company policies and procedures in providing good customer services.
TRAINING
 Food and Beverage service (waitress) training.
EDUCATION
 School Leaving Certificate (2004)
Pashupati Mitra Secondary School –Kathmandu, Nepal.
 Intermediate passed on Management (2006)
Adarsha English Higher Secondary School - Kathmandu,Nepal.
 Diploma in Basic course
(E-mail, Internet, MS Word, Excel, Adobe PageMaker, Microsoft PowerPoint).
PERSONAL INFORMATION
Gender : Female
Date of Birth : 1988-March-24
Marital status : Single
Nationality : Nepalese
Languages Known : English, Hindi
Visa Status : Residence
DECLARATION
I hereby certify thatall aboveinformationaretrue and correctto the best ofmy knowledge.
SHOVA KAFLE