Christopher J. Quarlena is seeking a professional position with opportunity for advancement. He has strong customer service skills developed over years of experience in retail management positions. His resume highlights leadership abilities, performance-driven work ethic, and proficiency with Microsoft Office. Recent roles include chef at a Japanese restaurant, where he coached employees and increased sales through upselling, and sales associate at an equipment supplier, helping to exceed production goals through inbound/outbound calls. He has a Bachelor's degree in Secondary Education from St. Joseph's College pending.

1. Objective
Skills
Experience
Education
Christopher J. Quarlena: 20316 Saticoy Street APT.215, Winnetka, CA 91306: 631-241-1533
To obtain a professional position with the opportunity for upward mobility.
 Performance-driven and insightful with a proven ability to achieve and exceed all business
development and revenue generation goals in high-pressure environments.
 Excellent customer service skills that drive sales, and customer retention.
 Proven leadership and team-building skills that have developed and empowered.
 Successfully handled the day-to-day operations of nationally recognized chains.
 Expert in Microsoft Office. Keen ability to learn on my feet and adapt to new situations with ease.
Gyoro Gyoro Isakaya JapaneseRestaurant February 2015 – Present
Chef
Provide in the moment coaching; find items that could be shared to improve team’s moral and knowledge
base to increase customer service. Work kitchen line; prepare fresh cuisine, rotate product, cull, and fill,
offering samples to create up-selling opportunities. Adjusting displays to add merchandising appeal to
increase upselling. Run a drawer, assist customers on making selections to match specific diet goals,
cleaning, prepping food. Approach every situation with the mind-set of finding a solution. Make sure to
touch base with every team member throughout my shift to make sure of high moral and opportunities to
assist for increased productivity.
XL Supply September 2014 – Present
Sales Associate
Responsibilities include setting goals, demonstrating values and ethics. Putting customer first, and delivering
world-class service. Being a multitasking aficionado. Fielding inbound and outbound calls; negotiating,
servicing, and upselling. Helping to maintain and exceed year over year production goals.
Kmart January 2012- September 2014
Hard lines Merchandising Specialist
Planned, merchandised, and educated customers/team members on product. Managed and expanded
the housewares products for the hard lines department. Additional responsibilities included; working point of
sale on the floor, unloading and managing freight in a modern push stockroom, participating in loss
prevention & safety, executing visual merchandising, and completing complex sales.
St. Joseph’s College August 2013
Bachelors of Secondary Education (pending) Patchogue, New York
Suffolk County Community College August 2011
Associates Degree Selden, New York
Five Towns College August 2009
Obtained credits transferred to Suffolk
Sachem High School East August 2008
Diploma Farmingville, New York