Christopher Franklin is a highly motivated IT professional with over 5 years of experience developing applications, databases, and performing systems analysis to help organizations. He has expertise in technologies like C#, ASP.NET, SQL Server, and visual studio. His experience includes developing applications for hardware inventory management and user provisioning at Cargill, as well as independent projects like a web application for submitting hardware issues. He is skilled at troubleshooting system integrations and analyzing business problems to develop IT solutions.

1. Christopher Franklin
Wichita, KS 67204
316.737.8027 | chris@techguychris.com
Profile
I am a highly motivated individual with self-discipline driven to succeed. I have developed applications and databases to
help organizations reach their full potential and have a proven track record of seeing projects through to completion, and
energizing my team. I am very skilled at analyzing business problems and then developing and utilizing information
systems to solve those problems and increase productivity.
Areas of Expertise
Platforms: Windows Server 2012 | Microsoft SQL Server 2012 | Visual Studio | Windows 10/8/7
Technologies: C#, VB.NET,ASP.NET, T-SQL,HTML5, CSS3, IIS, MS Access,VBA
Education
BBA: Management Information Systems Wichita State University 2014
AAS: Internetworking Management Butler Community College 2011
Work History / Experience
Cargill Inc.…………………………………………………………………………………………….. 01/2015 – Present
Contractor: Business Analyst: Required to identify system issues and centralize data and create information
systems to help improve productivity and better reporting. This included the following:
o Automated Report Creation: Developed automated reports utilizing SQL to identify carriers that were not
automatically being invoiced that runs once per day
o Data Mapping / Modeling: Developed data model and map to show how portions of data relate and by
gathering business and data requirements from departments. This required normalization to elminate data
redundancy.
o Data Mining: Examined large amounts of historical data and developed SQL queries to data mine and
identify patterns to pinpoint and solve system integration issues
o Eliminated Data Redundancy: Delivered on the promise to join data from multiple spreadsheets into the
user provisioning database while maintaining information and ensuring data integrity which improved
data analysis.
Database / Application Development: Developed database and application to track hardware inventory, and
user provisioning requests. This supported over 300 users from multiple departments and allowed the department
to manage hardware inventory, user provisioning requests, role changes, and software licensing requests.
 Database Development
 Business Analytics
 System Analysis & Integration
 Application Development
 Application Testing
 Troubleshooting System Integrations

2. o Developed Hardware Audit application to automate hardware changes when users switched to different
departments within the company.
o Deployed the hardware audit application to each user's workstation.
o Continuously make updates and expansions to include more features which included, reporting, time
worked, determine which requests are the most common
Project Management: Oversaw the planning and upgrades of company phones for multiple regions across the
U.S. Duties included:
o Consulting with multiple business departments on features they would use on the smartphone to select the
proper phone
o Working with 3rd
party vendor to ensure mobile app met the needs of Cargill Transportation and Logistics
division
o Perform software and feature testing for 3rd
party mobile app to ensure app met the business needs and
requirements of the Transportation and Logistics division.
System Integrations Troubleshooting: Required to troubleshoot integration issues with internal systems and
external systems. Duties included:
 Identify mistakes our users made while entering data and providing the necessary training to help them
avoid making same mistake in the future.
 Fix data issues that prevented one system from correctly interacting with another system
Independent Work…………………………………………………………………………………….09/2013 – Current
Application Development: Developed web application for users to submit hardware issues with their devices.
The software allows agents to log their activity and add and remove services based upon the device they have.
Demonstration of this software is available upon request. Programmed the following:
 Developed database using T-SQL and Microsoft SQL Server 2012
 Designed and coded the programming classes. The classes included programming logic for users and
agents to perform necessary actions.
 Designed the interface with HTML5 and CSS3 using Visual Studio.
 Created user login logic, ticket creation logic, agent services logic.
 Created Stored Procedures using SQL Server 2012 and called these procedures via web app
 Developed Rock, Paper,Scissors app
Cox Communications…………………………………………………………………………….... 06/2014 – 12/2014
Technical Support: Worked with customers to diagnose and troubleshoot Internet and cable equipment. Duties
were as follows:
 Reviewed logs from internet devices to identify hardware and software errors. Remotely reset internet
services.
 Remotely troubleshoot cable boxes and performed rigorous testing to ensure cable boxes could
communicate with the server to receive broadcasts.
 Provide step by step instructions for customers over the phone to help solve cable and internet
connectivity problems.
Sony / MarketStar………………………………………………………………………………… 09/2013 – 04/2014

3. Contractor: Marketing Representative Provided user demonstrations and education on electronics from
Sony Corporation. Duties were as follows:
 Provide live demonstrations of 3D televisions, Playstation gaming consoles, cameras,and sound systems.
 Persuade customers to interact with Sony equipment and explain the advantages of using Sony
technologies
Koch Industries……………………………………………………………………………………… 03/2010 – 09/2010
CO-OP: Client Technologies Support: Ensured that information technology related requests were handled
for all companies inside Koch while meeting the service level agreements. Duties were as follows:
 Respond to requests via ticket based system with Remedy
 Setup and deployed system images over the company intranet.
 Monitor, checkout and check in equipment to multiple Koch businesses and maintain database of users
who checked out inventory.
 Setup computers, projectors, in conference/board rooms for departments to host meetings with
PowerPoint and other tools.
Ribbit Computers………………………………………………………………………………….…09/2009 – 11/2011
PC Technician: Served as a PC technician to fix and repair user desktops and laptops. Duties included the
following:
 Perform Windows Reinstallations
 Swap out defective hardware
 Install drivers and software
 Sell Computer hardware and software
Professional Membership:
Development ICT (DevICT)……………………………………………………………………………..…07/2015 - Present
Association of Information Technology Professionals………………………………………………….... 09/2012 – Current
Alpha Kappa PsiFraternity…………………………………………………………………………….…. 09/2011 – Current
References: Available upon request