The document discusses strategies for improving employee engagement and adoption of enterprise social computing projects. It provides a framework that focuses on defining why the project is being done, communicating what's in it for employees, and ensuring the user experience is effortless. If an organization clearly defines the purpose, incentives, and usability, it can drive employee engagement and realize the full benefits of its investment in enterprise social computing.
When Collaboration Drives Your Digital TransformationeXo Platform
Companies always try to include digital transformation to their strategies. What about including it in employee collaboration? Find out about how collaboration can drive your Digital transformation
With the rate of innovation coming from Microsoft these days, many organizations are struggling to understand which tools and capabilities to use, and when to use them. The fact is: different teams work in different ways. Within the modern digital workplace, there are many different “modalities” of collaboration — and the companies that understand and meet the evolving needs of their end users will have a competitive advantage.
This presentation reprises a keynote presentation given at the European SharePoint Conference (Nov 2016) in Vienna, Austria by Office Server and Services MVPs Christian Buckley from Beezy and Benjamin Niaulin from Sharegate as they discuss real-world scenarios and management considerations of the three primary collaboration modalities: document and process-centric (SharePoint), email-centric (Exchange and Groups), and social-centric (Yammer, Skype for Business) -- and how Beezy can meet the various needs of these modalities.
When Collaboration Drives Your Digital TransformationeXo Platform
Companies always try to include digital transformation to their strategies. What about including it in employee collaboration? Find out about how collaboration can drive your Digital transformation
With the rate of innovation coming from Microsoft these days, many organizations are struggling to understand which tools and capabilities to use, and when to use them. The fact is: different teams work in different ways. Within the modern digital workplace, there are many different “modalities” of collaboration — and the companies that understand and meet the evolving needs of their end users will have a competitive advantage.
This presentation reprises a keynote presentation given at the European SharePoint Conference (Nov 2016) in Vienna, Austria by Office Server and Services MVPs Christian Buckley from Beezy and Benjamin Niaulin from Sharegate as they discuss real-world scenarios and management considerations of the three primary collaboration modalities: document and process-centric (SharePoint), email-centric (Exchange and Groups), and social-centric (Yammer, Skype for Business) -- and how Beezy can meet the various needs of these modalities.
We are social creatures and we crave social interaction. This presentation from SPSNYC is about how we build social solutions to our business problems...today.
Getting Started with Enterprise Social NetworkingDavid Stephens
This presentation is to introduce social software and social networking. It includes a demo of Lotus Connections and some information on how to get started quickly with a Lotus Connections deployment.
Social tools are now being offered by a number of collaboration vendors. Many organizations are unsure of how to integrate social tools with existing team workflows. Managers must embrace, rather than hinder, integration of social collaboration tools. This storyboard, along with its accompanying tools, will help you:
* Understand social collaboration and how it builds team effectiveness.
* Develop a strategy for enabling social collaboration patterns with technology.
* Understand the major vendors and feature sets for social tools.
* Foster a culture that encourages the use of social collaboration tools.
Managers must recognize that social tools are powerful enablers of knowledge-sharing and productivity in the age of the team.
Introduction to Microsoft Search #SRC101 #365EduCon 20211214Kanwal Khipple
Microsoft Search is looking to bring the search experiences across all Microsoft 365 services together into a single unified experience.
Attend this session to learn how the experience impacts your users, how you can configure it as well as scenarios where you should customize it.
The workplace in the digital age. How a digital workplace can support business goals and help bring a shared sense of purpose to an organization. Facts and figures from the 2015 digital workplace survey.
Community Engagement PowerPoint Presentation SlidesSlideTeam
It covers all the important concepts and has relevant templates which cater to your business needs. This complete deck has PPT slides on Community Engagement PowerPoint Presentation Slides with well suited graphics and subject driven content. This deck consists of total of twenty four slides. All templates are completely editable for your convenience. You can change the colour, text and font size of these slides. You can add or delete the content as per your requirement. Get access to this professionally designed complete deck presentation by clicking the download button below. http://bit.ly/2SE0ZHn
For nonprofits, LinkedIn can be a development and outreach goldmine.
LinkedIn is a no or low-cost database that can be used to:
research donors
find board members with the skills and passion you need
get that all-important introduction to someone you want to know
brainstorm with peers
find volunteers and employees
connect with community leaders
It is a tool that boards, executives, and staff must understand because e-based outreach will be the norm.
LinkedIn is the one social medium geared to business people interested in professional development and connections. It links 135 million personal profiles and more than 2 million company profiles that can be tapped according to interest, specialty, location, and background. Recently, LinkedIn has added professional staff to look after the specific needs of nonprofits.
There are also more than 80,000 LinkedIn groups focus on nonprofit issues and ideas. Their members ask and answer questions, float ideas, and engage in discussions. It’s a rich and far-reaching knowledge base.
For this webinar, we will have a panel of three LinkedIn experts who will show you the LinkedIn ropes and answer your real-life questions.
INT303 Beyond The Intranet Digital Workplace Apps, Solutions n Bots #365EDUConKanwal Khipple
How to respond to the ever-increasing demand for powerful and integrated solutions that support users' needs across their digital workplace and beyond. Leveraging Office 365 means that you have access to entirely new ways of building solutions faster than ever before. The best part? It's not just IT that can build these great solutions!
Learn about Microsoft Viva product features and the Employee Experience platform
date: February 10, 2021
#Microsoft365 #Toronto Collaboration user group
We are social creatures and we crave social interaction. This presentation from SPSNYC is about how we build social solutions to our business problems...today.
Getting Started with Enterprise Social NetworkingDavid Stephens
This presentation is to introduce social software and social networking. It includes a demo of Lotus Connections and some information on how to get started quickly with a Lotus Connections deployment.
Social tools are now being offered by a number of collaboration vendors. Many organizations are unsure of how to integrate social tools with existing team workflows. Managers must embrace, rather than hinder, integration of social collaboration tools. This storyboard, along with its accompanying tools, will help you:
* Understand social collaboration and how it builds team effectiveness.
* Develop a strategy for enabling social collaboration patterns with technology.
* Understand the major vendors and feature sets for social tools.
* Foster a culture that encourages the use of social collaboration tools.
Managers must recognize that social tools are powerful enablers of knowledge-sharing and productivity in the age of the team.
Introduction to Microsoft Search #SRC101 #365EduCon 20211214Kanwal Khipple
Microsoft Search is looking to bring the search experiences across all Microsoft 365 services together into a single unified experience.
Attend this session to learn how the experience impacts your users, how you can configure it as well as scenarios where you should customize it.
The workplace in the digital age. How a digital workplace can support business goals and help bring a shared sense of purpose to an organization. Facts and figures from the 2015 digital workplace survey.
Community Engagement PowerPoint Presentation SlidesSlideTeam
It covers all the important concepts and has relevant templates which cater to your business needs. This complete deck has PPT slides on Community Engagement PowerPoint Presentation Slides with well suited graphics and subject driven content. This deck consists of total of twenty four slides. All templates are completely editable for your convenience. You can change the colour, text and font size of these slides. You can add or delete the content as per your requirement. Get access to this professionally designed complete deck presentation by clicking the download button below. http://bit.ly/2SE0ZHn
For nonprofits, LinkedIn can be a development and outreach goldmine.
LinkedIn is a no or low-cost database that can be used to:
research donors
find board members with the skills and passion you need
get that all-important introduction to someone you want to know
brainstorm with peers
find volunteers and employees
connect with community leaders
It is a tool that boards, executives, and staff must understand because e-based outreach will be the norm.
LinkedIn is the one social medium geared to business people interested in professional development and connections. It links 135 million personal profiles and more than 2 million company profiles that can be tapped according to interest, specialty, location, and background. Recently, LinkedIn has added professional staff to look after the specific needs of nonprofits.
There are also more than 80,000 LinkedIn groups focus on nonprofit issues and ideas. Their members ask and answer questions, float ideas, and engage in discussions. It’s a rich and far-reaching knowledge base.
For this webinar, we will have a panel of three LinkedIn experts who will show you the LinkedIn ropes and answer your real-life questions.
INT303 Beyond The Intranet Digital Workplace Apps, Solutions n Bots #365EDUConKanwal Khipple
How to respond to the ever-increasing demand for powerful and integrated solutions that support users' needs across their digital workplace and beyond. Leveraging Office 365 means that you have access to entirely new ways of building solutions faster than ever before. The best part? It's not just IT that can build these great solutions!
Learn about Microsoft Viva product features and the Employee Experience platform
date: February 10, 2021
#Microsoft365 #Toronto Collaboration user group
15 Social Media Secrets in 15 Minutes Digital Megaphone Social Media & PR Mon...Jeff Willinger
My 15 social media tips in 15 minutes that I Skyped into Digital Megaphone Social Media & PR Monitoring and Measurement Summit on November 15....15's are wild!
Finding the Fulcrum, Tipping Boulders: Strategic Approaches to Effecting ChangeJeff Willinger
This was presented at ILTA14. Strategic technology has great potential to tip business units (practice areas) toward opportunities to be efficient and profitable. Find the tipping points as we focus on approaches to developing and identifying opportunities for strategic change and ensuring the successful completion of these initiatives.
What you need to know about Enterprise 2.0 before implementing social featuresOliver Wirkus
This session provides an overview of how Web 1.0 evolved into Enterprise 2.0. It covers why huge Social Media platforms are successful and how to best use their success story to implement social media features in an organizational Office 365 tenant.
I hope that you design your own workbook and visual management boards. Making this process your own is how the work is enabled. Most people take a course and download the software or the workbook and try to apply without going through the necessary steps to learn the process. I hope that you have started your experiment, your PDCA cycle in adding these thoughts to your toolbox and the way you do your work. There is a Slideshare presentation on the workbook using this slide deck.
Proven Strategies for increasing Adoption and EngagementChristian Buckley
While Office 365 continues to grow at a rapid rate, adoption can be slow and difficult without a strategy in place. This presentation covers a number of different topics that all have an impact on end user adoption and engagement. This presentation shares: a "go to market" strategy for a successful Office 365 deployment; productivity features that will enhance adoption; strategies for keeping end users engaged; how to track usage and activity so you can measure your success; and touches on many of the productivity features (Groups, Delve, Yammer, co-editing, etc). The primary focus, however, is on the management/ongoing educational aspects of a successful deployment.
Employees play a critical role in providing authenticity and trust and scalability in this new social media era. More customers are moving online and making peer-to-peer decisions and want to connect with everyday employees. Liz Brown Bullock shares how Dell and other companies are training and activating employees to further connect with customers and prospects online. Additionally, this presentation shares how to strategically think about preparing your organization to activate employees as brand advocates.
In the 3rd of 3 joint webinars with Beezy and CardioLog Analytics, we discussed the basics of gamification, and how you can develop a "motivation hacking" strategy within SharePoint or Office 365 to help shape user behavior and improve adoption and engagement.
How do you build a social organization? We're not talking about tweeting and posting updates on Facebook. We're talking about an organization that collaborates internally using an enterprise social network (ESN). An ESN is an internal platform designed to foster collaboration, communication, and knowledge sharing among employees.
If your company doesn’t use an ESN, consider more than 90 percent of Fortune 500 companies partially or fully implemented an enterprise social network by the end of 2013, according to Deloitte analysis. This is a 70 percent increase over 2011.
We live in an age where marketing has been undergoing radical changes at such a rate that we’re still developing the best ways to accomplish work successfully. Each of the major aspects of digital marketing has developed in their own silos. Now we can gain enormous economies and efficiencies through more internal collaboration and by tearing down those silos.
In this webinar, our panelists will share:
-Company cultures that support information sharing and collaboration.
-How to identify which business areas can benefit from increased communication.
-Tips on choosing software for your company’s, department’s, and team’s needs.
-Social networks aimed at businesses.
-Ways to improve participation in enterprise social networks.
The world of employee management has undergone a rapid and evolving change. #Leaders and #managers have navigated unexpected and challenging times. Workers worldwide are rethinking where and how they work and why they work where they do. The need to re-evaluate #culture, #technology, and #Management Practices is greater today than it ever has been before.
With the continued shift towards #HybridWork, the importance of a physical workplace has decreased, and the importance of cultural and technological advantage has become more evident. What are organizations looking to do in the future to continue to improve the employee experience, and what successes are they having now as they try new tools, methods, and approaches?
Today, leaders and managers have new digitally-enabled options from new mainstream categories of digital employee management tools like #Ally.io for #ObjectiveManagement / #Goal Management to #Microsoft Viva Insights for improving how we, our teams, and our organization work. The demands of employees are higher than ever when it comes to learning and can only be met with pro-active and #Connected Learning initiatives like those powered by #Microsoft Viva Learning, while #Employee Recognition, #Employee Connection, and #Employee Networking remain essential areas of focus during a time of considerable workforce change.
Join Richard Harbridge, a Microsoft MVP and internationally recognized expert on #Microsoft365 and Asif Rehmani, MVP, a Microsoft MVP and expert on #Adoption and #Learning, as they share insight on how to better plan for, prepare for and benefit from the #Future Of Employee Management.
These past few years have accelerated changes and disrupted how companies lead, enable, empower, and engage around communications. Leaders in corporate communications, human resources, and IT are all tackling new responsibilities and challenges in connecting with employees who no longer regularly share the same workspace and may be overwhelmed with increased communication volume, velocity, and variety.
We have been catapulted into a new employee experience paradigm, and it can be challenging to get our bearings. We now need to plan for the future, but it can be hard to consider the future when the present is filled with unique and pressing communication challenges. Yet, the future of communication may hold answers to problems we are experiencing today; it may inspire us to change and, perhaps most importantly, enable us to understand how to prepare to embrace a better one.
We have gathered leading industry experts on employee communications, intranets, the digital workplace, and employee experience to help us navigate the years ahead. Join James Robertson, a Step Two global thought leader and author on digital employee experience, Suzie Robinson, author of the popular ClearBox employee experience platforms report, and Richard Harbridge, a celebrated Microsoft MVP, as they share insight on how to better understand, leverage, and prepare for the future of employee communications.
Employee Engagement in a Digital World by Sal GiambancoGlobant
Globant and the California College of the Arts (CCA) got together to present CON.VERGE, their first conference for business executives and thought-leaders.
Sal leads human capital and operations at the Omidyar Network, a philanthropic investment firm that funds for-profit and nonprofit businesses that fosters social change throughout the world. Prior to Omidyar, he served as the VP of HR for PayPal and eBay.
In his talk, Sal explained the key drivers of employee engagement and how organizations struggle to create holistic employee engagement strategies. He also explained the three pillars of digital employee engagement and how business can leverage it to create better work environments. Check out his presentation for more details.
Maximising teamwork in delivering software productsRyan Dawson
Maximising teamwork has a big impact on effectiveness but it isn’t easy. Agile alone doesn’t guarantee this. Getting everyone working towards a shared vision requires a level of teamwork beyond just methodology. It requires everyone to challenge themselves, come out of their silos, build trust and be disciplined about improvement.
Specialisation can lead to barriers to teamwork. This talk will use ‘The Five Dysfunctions of a Team’ to see how to build a culture of openness and teamwork. We'll see how some challenges are different for different roles. We’ll see routes to improvement for the team by looking at each role through the lens of its main biases and how to correct for them.
Kubernetes & AI - Beauty and the Beast !?! @KCD Istanbul 2024Tobias Schneck
As AI technology is pushing into IT I was wondering myself, as an “infrastructure container kubernetes guy”, how get this fancy AI technology get managed from an infrastructure operational view? Is it possible to apply our lovely cloud native principals as well? What benefit’s both technologies could bring to each other?
Let me take this questions and provide you a short journey through existing deployment models and use cases for AI software. On practical examples, we discuss what cloud/on-premise strategy we may need for applying it to our own infrastructure to get it to work from an enterprise perspective. I want to give an overview about infrastructure requirements and technologies, what could be beneficial or limiting your AI use cases in an enterprise environment. An interactive Demo will give you some insides, what approaches I got already working for real.
Elevating Tactical DDD Patterns Through Object CalisthenicsDorra BARTAGUIZ
After immersing yourself in the blue book and its red counterpart, attending DDD-focused conferences, and applying tactical patterns, you're left with a crucial question: How do I ensure my design is effective? Tactical patterns within Domain-Driven Design (DDD) serve as guiding principles for creating clear and manageable domain models. However, achieving success with these patterns requires additional guidance. Interestingly, we've observed that a set of constraints initially designed for training purposes remarkably aligns with effective pattern implementation, offering a more ‘mechanical’ approach. Let's explore together how Object Calisthenics can elevate the design of your tactical DDD patterns, offering concrete help for those venturing into DDD for the first time!
LF Energy Webinar: Electrical Grid Modelling and Simulation Through PowSyBl -...DanBrown980551
Do you want to learn how to model and simulate an electrical network from scratch in under an hour?
Then welcome to this PowSyBl workshop, hosted by Rte, the French Transmission System Operator (TSO)!
During the webinar, you will discover the PowSyBl ecosystem as well as handle and study an electrical network through an interactive Python notebook.
PowSyBl is an open source project hosted by LF Energy, which offers a comprehensive set of features for electrical grid modelling and simulation. Among other advanced features, PowSyBl provides:
- A fully editable and extendable library for grid component modelling;
- Visualization tools to display your network;
- Grid simulation tools, such as power flows, security analyses (with or without remedial actions) and sensitivity analyses;
The framework is mostly written in Java, with a Python binding so that Python developers can access PowSyBl functionalities as well.
What you will learn during the webinar:
- For beginners: discover PowSyBl's functionalities through a quick general presentation and the notebook, without needing any expert coding skills;
- For advanced developers: master the skills to efficiently apply PowSyBl functionalities to your real-world scenarios.
Builder.ai Founder Sachin Dev Duggal's Strategic Approach to Create an Innova...Ramesh Iyer
In today's fast-changing business world, Companies that adapt and embrace new ideas often need help to keep up with the competition. However, fostering a culture of innovation takes much work. It takes vision, leadership and willingness to take risks in the right proportion. Sachin Dev Duggal, co-founder of Builder.ai, has perfected the art of this balance, creating a company culture where creativity and growth are nurtured at each stage.
Dev Dives: Train smarter, not harder – active learning and UiPath LLMs for do...UiPathCommunity
💥 Speed, accuracy, and scaling – discover the superpowers of GenAI in action with UiPath Document Understanding and Communications Mining™:
See how to accelerate model training and optimize model performance with active learning
Learn about the latest enhancements to out-of-the-box document processing – with little to no training required
Get an exclusive demo of the new family of UiPath LLMs – GenAI models specialized for processing different types of documents and messages
This is a hands-on session specifically designed for automation developers and AI enthusiasts seeking to enhance their knowledge in leveraging the latest intelligent document processing capabilities offered by UiPath.
Speakers:
👨🏫 Andras Palfi, Senior Product Manager, UiPath
👩🏫 Lenka Dulovicova, Product Program Manager, UiPath
Slack (or Teams) Automation for Bonterra Impact Management (fka Social Soluti...Jeffrey Haguewood
Sidekick Solutions uses Bonterra Impact Management (fka Social Solutions Apricot) and automation solutions to integrate data for business workflows.
We believe integration and automation are essential to user experience and the promise of efficient work through technology. Automation is the critical ingredient to realizing that full vision. We develop integration products and services for Bonterra Case Management software to support the deployment of automations for a variety of use cases.
This video focuses on the notifications, alerts, and approval requests using Slack for Bonterra Impact Management. The solutions covered in this webinar can also be deployed for Microsoft Teams.
Interested in deploying notification automations for Bonterra Impact Management? Contact us at sales@sidekicksolutionsllc.com to discuss next steps.
GraphRAG is All You need? LLM & Knowledge GraphGuy Korland
Guy Korland, CEO and Co-founder of FalkorDB, will review two articles on the integration of language models with knowledge graphs.
1. Unifying Large Language Models and Knowledge Graphs: A Roadmap.
https://arxiv.org/abs/2306.08302
2. Microsoft Research's GraphRAG paper and a review paper on various uses of knowledge graphs:
https://www.microsoft.com/en-us/research/blog/graphrag-unlocking-llm-discovery-on-narrative-private-data/
Smart TV Buyer Insights Survey 2024 by 91mobiles.pdf91mobiles
91mobiles recently conducted a Smart TV Buyer Insights Survey in which we asked over 3,000 respondents about the TV they own, aspects they look at on a new TV, and their TV buying preferences.
Connector Corner: Automate dynamic content and events by pushing a buttonDianaGray10
Here is something new! In our next Connector Corner webinar, we will demonstrate how you can use a single workflow to:
Create a campaign using Mailchimp with merge tags/fields
Send an interactive Slack channel message (using buttons)
Have the message received by managers and peers along with a test email for review
But there’s more:
In a second workflow supporting the same use case, you’ll see:
Your campaign sent to target colleagues for approval
If the “Approve” button is clicked, a Jira/Zendesk ticket is created for the marketing design team
But—if the “Reject” button is pushed, colleagues will be alerted via Slack message
Join us to learn more about this new, human-in-the-loop capability, brought to you by Integration Service connectors.
And...
Speakers:
Akshay Agnihotri, Product Manager
Charlie Greenberg, Host
From Siloed Products to Connected Ecosystem: Building a Sustainable and Scala...
SharePoint Saturday Austin: What's In It for Me? Driving User Adoption and Employee Engagement
1. "What's in it for me?" User Adoption & Employee
Engagement Strategies for Enterprise Social
Computing Projects(Making SharePoint Sexy)
Prepared for:
SharePoint Saturday Austin
January 21, 2012
Jeff Willinger
@jwillie
2. About Jeff
Director of Social Computing, Intranets and Collaboration
at Rightpoint.
Named the #1 SharePoint Influencer to watch in 2012
Regular speaker and evangelist on the value of Social
Networking, Social Media and Social Computing
Twitter, Facebook and LinkedIn Expert.
I am buying YOU a beer or cocktail TODAY!
Follow @jwillie and Tweet this:
“ Listening to @jwillie rant and rave about SharePoint,
social computing and employee engagement #SPSAusTx ”
1.12 Drive Employee Engagement
4. LIKE Jeff
Director of Social Computing at Rightpoint.
Rightpoint is a Gold Certified and Managed Microsoft
Partner with a specialization in MOSS 2007, Collaboration
& Social Networking.
Regular speaker and evangelist on the value of Social
Networking, Social Media and Social Computing
Twitter, Facebook and LinkedIn Expert.
I am buying YOU lunch TODAY!
Tweet this:
“ Listening to @jwillie rant and rave about SharePoint,
social computing and employee engagement #aliee ”
1.12 Drive Employee Engagement
5. Session Objectives
Overview:
• Discuss why many enterprise social computing projects
miss the mark due to lack of employee engagement
and low end-user adoption. Show what is in the social
sphere and what you can do outside your 4 walls.
Key take-away:
• Provide a framework that drives employee
engagement & end-user adoption enabling
organizations to realize the full benefit of their
enterprise social computing return on investment.
1.12 Drive Employee Engagement
6. Definition
Social Intranet (sō’shəl) • (ĭn’trə-nĕt’) An intranet
that utilizes social technologies to enhance the every
day activities and transactions necessary for
employees to learn, plan and do their jobs thereby
making them more engaged and productive.
Increases employee engagement and user adoption if
deployed properly(possibly SharePoint 2010).
1.12 Drive Employee Engagement
7. LIKE Jeff
Director of Social Computing at Rightpoint.
Rightpoint is a Gold Certified and Managed Microsoft
Partner with a specialization in MOSS 2007, Collaboration
& Social Networking.
Regular speaker and evangelist on the value of Social
Networking, Social Media and Social Computing
Twitter, Facebook and LinkedIn Expert.
I am buying YOU lunch TODAY!
Tweet this:
“ Listening to @jwillie rant and rave about SharePoint,
social computing and employee engagement #aliee ”
1.12 Drive Employee Engagement
8. Myths
Some of the Employee Engagement Myths
• Size matters
• I’m too busy
• It won’t pay off
• The business won’t care
• Should “corporate” or marketing own this?
1.12 Drive Employee Engagement
9. Truths Part 1
Your old, standard intranet is one-way
communication. A social intranet is two-way
communication.
1.12 Drive Employee Engagement
10. Truths Part 2
Key Learning’s for building engagement:
• Be clear on where you are different and that it’s the
right fit. You must be believable and relevant.
• Start somewhere and keep the message simple.
• Make it “personal” to create emotional
engagement with the brand.
• Provide “new news” to enhance your recruiting and
retention efforts.
• It starts with external activities. Awards are noticed
by the Team, Executives, Employees, Suppliers and
Community.
1.12 Drive Employee Engagement
11. Truths Part 2
Key Learning’s for building engagement:
• Be clear on where you are different and that it’s the
right fit. You must be believable and relevant.
• Start somewhere and keep the message simple.
• Make it “personal” to create emotional
engagement with the brand.
• Provide “new News” to enhance your recruiting
and retention efforts.
• It starts with external activities. Awards are noticed
by the Team, Executives, Employees, Suppliers and
Community.
1.12 Drive Employee Engagement
12. Portal & Collaboration
Pitfalls & Best Practices
1. Don’t bite off more than you can chew.
• Do: Think big, but start small.
2. Don’t overcomplicate the user interface.
• Do: Keep it simple (KISS).
3. Don’t assume user adoption will happen.
• Do: “If you build it, they will come” doesn’t necessarily
work. Ensure (1) business goals, (2) end-user goals and
(3) technology goals in completely in sync.
1.12 Driving Employee Engagement
13. Portal & Collaboration
Pitfalls & Best Practices
4. Don’t underestimate the importance of
governance and alignment with your culture.
• Do: Put a proper governance plan in place day 1 and
align your solution with your culture.
5. Don’t “customize” when you can “configure”.
• Do: Leverage out-of-the-box features whenever
possible.
6. Don’t underestimate the breadth of SharePoint’s
capabilities.
• Do: Educate yourself on what is possible with the
platform
1.12 Driving Employee Engagement
14. Outside the 4 walls tools for social engagement
1.12 Drive Employee Engagement
23. Our Experience
Not Going Excited
to Adopt Adopters
(33%) (33%)
On the Fence
(33%)
1.12 Drive Employee Engagement
24. Our Goal
Not Going
to Adopt Critical
(33%) Mass:
Excited
Adopters
(66%)
1.12 Drive Employee Engagement
25. Why Do Some Enterprise
Social Computing Projects
Miss The Mark?
26. Top 3 Reasons Why Some Enterprise
Social Computing Projects Miss The Mark
1. Stakeholders don’t start with “Why?”.
2. End-users don’t fully understand
“What’s in it for me?”
3. The user experience is not as “engaging” and
“intuitive” as mainstream social media tools.
1.12 Drive Employee Engagement
27. A Recipe for Failure
Typical enterprise social computing project:
Requirements Design & Training &
Testing Pilot Launch
Definition Configuration Deployment
1.12 Drive Employee Engagement
29. A Framework for Success
How?
What?
Why?
1.12 Drive Employee Engagement
30. How?
A Framework for Success What?
Why?
Why? What? How?
1.12 Drive Employee Engagement
31. A Framework for Success
Why are we doing this?
1. Accelerate innovation
2. Improve expertise discovery Why?
3. Enhance knowledge management
1.12 Drive Employee Engagement
32. A Framework for Success
What’s in it for me?
1. Communicate how the solution
helps me personally achieve success. What?
2. Communicate usage best practices
through anecdotes and other methods.
3. Identifies the specific behavioral
barriers that will prevent users from
adopting the solution.
‒ Users don't want to be bothered with another system.
‒ Are users concerned about having contributions public and uncensored?
‒ Do end-users fully understand the benefits?
1.12 Drive Employee Engagement
33. A Framework for Success
How do we make it effortless?
1. Less is more
2. Design an effective user experience How?
3. Enable intuitive features
How do we deploy?
• What is the ideal pilot?
• How do we educate and train end users?
• How do we organically manage our community?
1.12 Drive Employee Engagement
43. Client Profile: Abbott
Industry:
Health & Life Sciences
Business Pain:
No facility to bring employees
together to facilitate knowledge
sharing, innovation, idea generation
and user generated content through
a community-based portal.
Rightpoint Solution:
New Web 2.0 SharePoint solution
enables communities, shared
bookmarks, IdeaCenter,
collaboration sites, user generated
content with voting and moderated
discussion forums.
50. Takeaways part 1
1. Build a connected internal communications
infrastructure that is aligned to your brand messages
2. Integrate internal branding communications
across traditionally separated departments to enable
consistent messaging and total organization buy-in
3. Align the internal and external brand to achieve
the look & feel of brand consistency
4. Evaluate the next stage of social media utility for
job processes and desired internal brand behaviors
1.12 Drive Employee Engagement
51. Takeaways part 2
5. Clarify what's expected of employees
6. Offer internal career opportunities
7. Empower frontline employees
8. Encourage teamwork
6. Provide regular feedback
1.12 Drive Employee Engagement
Editor's Notes
1. Clarify what's expected of employees It's essential that your team members know what's expected of them. They receive job descriptions when they first start, but that's not enough. Clear expectations ensure everyone is working towards the same goal. Putting things in writing is a valuable step to avoid confusion that can occur if verbal instructions are the only instructions. 2. Offer internal career opportunities No one wants to feel they are stuck in a dead end job. If you consider current team members for promotion before going outside the organization, employees will be more willing to stay because they can see room for improvement and promotion if they perform well. Give them opportunities to learn and grow within their role. Make it clear that your desire is to promote internally when possible. This will also minimize people looking elsewhere for new jobs without your knowledge. 3. Empower frontline employees Are your team members able to use discretion when handling customer complaints? Do they always seek permission for something that isn't within their power to correct? Frustration can build up if frontline employees are powerless to take immediate action to satisfy a disgruntled customer. If they can save a customer from having to wait for someone to take action, it's a win-win. 4. Encourage teamwork Employees should work together and support each other. It's essential to a healthy and positive work environment. People also learn from watching other team members interact with customers. No amount of training can prepare a new employee for what happens better than observing skilled team members, regardless of whether they're working with easy or difficult customers. If team members offer each other support, they will be able to get through any difficulties they may encounter without involving a supervisor. 5. Provide regular feedback It's crucial to give all employees regular feedback on their performance. Regardless of whether they're excelling at their job or are new to the company, they need to know where they stand. Are they doing everything they're supposed to be doing? Are they doing too much? If they arrive late all the time and leave early, address that. If they're doing other people's work because some people are lazy, you should address that as well. 1. Clarify what's expected of employees It's essential that your team members know what's expected of them. They receive job descriptions when they first start, but that's not enough. Clear expectations ensure everyone is working towards the same goal. Putting things in writing is a valuable step to avoid confusion that can occur if verbal instructions are the only instructions. 2. Offer internal career opportunities No one wants to feel they are stuck in a dead end job. If you consider current team members for promotion before going outside the organization, employees will be more willing to stay because they can see room for improvement and promotion if they perform well. Give them opportunities to learn and grow within their role. Make it clear that your desire is to promote internally when possible. This will also minimize people looking elsewhere for new jobs without your knowledge. 3. Empower frontline employees Are your team members able to use discretion when handling customer complaints? Do they always seek permission for something that isn't within their power to correct? Frustration can build up if frontline employees are powerless to take immediate action to satisfy a disgruntled customer. If they can save a customer from having to wait for someone to take action, it's a win-win. 4. Encourage teamwork Employees should work together and support each other. It's essential to a healthy and positive work environment. People also learn from watching other team members interact with customers. No amount of training can prepare a new employee for what happens better than observing skilled team members, regardless of whether they're working with easy or difficult customers. If team members offer each other support, they will be able to get through any difficulties they may encounter without involving a supervisor. 5. Provide regular feedback It's crucial to give all employees regular feedback on their performance. Regardless of whether they're excelling at their job or are new to the company, they need to know where they stand. Are they doing everything they're supposed to be doing? Are they doing too much? If they arrive late all the time and leave early, address that. If they're doing other people's work because some people are lazy, you should address that as well.