This document provides a summary of a presentation on driving employee engagement through enterprise social computing projects. It discusses common reasons why such projects miss their goals, including failing to define why the project is important and what value it provides employees. The document presents a framework for success that begins with understanding why the project is being done, then communicating what employees will gain from it, and finally how to design an intuitive user experience and effective deployment approach. It also shares experiences from social computing projects at New Balance.
When Collaboration Drives Your Digital TransformationeXo Platform
Companies always try to include digital transformation to their strategies. What about including it in employee collaboration? Find out about how collaboration can drive your Digital transformation
When Collaboration Drives Your Digital TransformationeXo Platform
Companies always try to include digital transformation to their strategies. What about including it in employee collaboration? Find out about how collaboration can drive your Digital transformation
With the rate of innovation coming from Microsoft these days, many organizations are struggling to understand which tools and capabilities to use, and when to use them. The fact is: different teams work in different ways. Within the modern digital workplace, there are many different “modalities” of collaboration — and the companies that understand and meet the evolving needs of their end users will have a competitive advantage.
This presentation reprises a keynote presentation given at the European SharePoint Conference (Nov 2016) in Vienna, Austria by Office Server and Services MVPs Christian Buckley from Beezy and Benjamin Niaulin from Sharegate as they discuss real-world scenarios and management considerations of the three primary collaboration modalities: document and process-centric (SharePoint), email-centric (Exchange and Groups), and social-centric (Yammer, Skype for Business) -- and how Beezy can meet the various needs of these modalities.
Within the Office 365 ecosystem, what is the best method to have your message heard by the right audience? This presentation walks through the different options in the Microsoft arena, including SharePoint News and Communication Sites, Yammer, Teams, and more.
Moving from Collaboration Pilot to Successful ImplementationChristian Buckley
One of the most common SharePoint and Office 365 failures is deploying the platform without a pilot. The collaboration pilot is an essential step for any enterprise deployment – and there are most definitely “best practices” you should consider.
Presentation given by Beezy Chief Evangelist and 6-time Microsoft MVP Christian Buckley walking through a repeatable process for running successful collaboration pilots, from management buy-in through to customer adoption planning.
Social tools are now being offered by a number of collaboration vendors. Many organizations are unsure of how to integrate social tools with existing team workflows. Managers must embrace, rather than hinder, integration of social collaboration tools. This storyboard, along with its accompanying tools, will help you:
* Understand social collaboration and how it builds team effectiveness.
* Develop a strategy for enabling social collaboration patterns with technology.
* Understand the major vendors and feature sets for social tools.
* Foster a culture that encourages the use of social collaboration tools.
Managers must recognize that social tools are powerful enablers of knowledge-sharing and productivity in the age of the team.
A successful collaboration strategy includes technology, process alignment, and the user experiences. However, organizations tend to focus the most on technology, and the least on people -- when the opposite should be true. As this presentation explains, culture is the key to any successful collaboration strategy.
Introduction to Microsoft Search #SRC101 #365EduCon 20211214Kanwal Khipple
Microsoft Search is looking to bring the search experiences across all Microsoft 365 services together into a single unified experience.
Attend this session to learn how the experience impacts your users, how you can configure it as well as scenarios where you should customize it.
Learn about Microsoft Viva product features and the Employee Experience platform
date: February 10, 2021
#Microsoft365 #Toronto Collaboration user group
INT303 Beyond The Intranet Digital Workplace Apps, Solutions n Bots #365EDUConKanwal Khipple
How to respond to the ever-increasing demand for powerful and integrated solutions that support users' needs across their digital workplace and beyond. Leveraging Office 365 means that you have access to entirely new ways of building solutions faster than ever before. The best part? It's not just IT that can build these great solutions!
For nonprofits, LinkedIn can be a development and outreach goldmine.
LinkedIn is a no or low-cost database that can be used to:
research donors
find board members with the skills and passion you need
get that all-important introduction to someone you want to know
brainstorm with peers
find volunteers and employees
connect with community leaders
It is a tool that boards, executives, and staff must understand because e-based outreach will be the norm.
LinkedIn is the one social medium geared to business people interested in professional development and connections. It links 135 million personal profiles and more than 2 million company profiles that can be tapped according to interest, specialty, location, and background. Recently, LinkedIn has added professional staff to look after the specific needs of nonprofits.
There are also more than 80,000 LinkedIn groups focus on nonprofit issues and ideas. Their members ask and answer questions, float ideas, and engage in discussions. It’s a rich and far-reaching knowledge base.
For this webinar, we will have a panel of three LinkedIn experts who will show you the LinkedIn ropes and answer your real-life questions.
Driving Office 365 And SharePoint Adoption In The Real WorldRichard Harbridge
Intranets, SharePoint and Office 365 provide an incredible amount of value to individual employees and organizations, but that value is realized as more and more users understand, adopt and embrace the technology. So how do we drive faster, sustainable and effective adoption?
Join Richard Harbridge as he shares real-world experience, advice and activities that are helping organizations drive more meaningful adoption. He’ll provide:
Guidance on what you should measure and how you should measure it to improve adoption, especially in intranets
Visibility into the challenges other organizations have encountered around adoption and how they overcame those challenges
What practical activities you can leverage to drive greater adoption in your own organization (immediately, overtime, and even by yourself)
Community Engagement PowerPoint Presentation SlidesSlideTeam
It covers all the important concepts and has relevant templates which cater to your business needs. This complete deck has PPT slides on Community Engagement PowerPoint Presentation Slides with well suited graphics and subject driven content. This deck consists of total of twenty four slides. All templates are completely editable for your convenience. You can change the colour, text and font size of these slides. You can add or delete the content as per your requirement. Get access to this professionally designed complete deck presentation by clicking the download button below. http://bit.ly/2SE0ZHn
Microsoft Search is looking to bring the search experiences across all Microsoft 365 services together into a single unified experience. Attend this session to learn how the experience impacts your users, how you can configure it as well as scenarios where you should customize it.
The 7 Deadly Sins of SharePoint: Planning Successful Implementations and Avoi...C5 Insight
More than 60% of SharePoint projects are stalled, struggling, or failing, according to research conducted by the Association for Information and Image Management. If the goal is enterprise collaboration, it matters most how people connect and remain engaged, not simply how products and platforms function.
This session takes off the gloves and delivers an open discussion of why SharePoint and collaboration projects fail - and how to successfully recover. Better yet, you will learn how to set yourself up for success from the start! Join this session if your organization is contemplating a new project leveraging SharePoint, migrating to a new version of SharePoint, or needs to recover from a problematic implementation.
The practical economic development professional needs to understand and make use of social media channels. This presentation was part of a webinar conducted by Mark James of ED Solutions, inc. The rebroadcast of the 90 minute webinar is available through Mark's site- www.solutionsED.com/edmarketplace
With the rate of innovation coming from Microsoft these days, many organizations are struggling to understand which tools and capabilities to use, and when to use them. The fact is: different teams work in different ways. Within the modern digital workplace, there are many different “modalities” of collaboration — and the companies that understand and meet the evolving needs of their end users will have a competitive advantage.
This presentation reprises a keynote presentation given at the European SharePoint Conference (Nov 2016) in Vienna, Austria by Office Server and Services MVPs Christian Buckley from Beezy and Benjamin Niaulin from Sharegate as they discuss real-world scenarios and management considerations of the three primary collaboration modalities: document and process-centric (SharePoint), email-centric (Exchange and Groups), and social-centric (Yammer, Skype for Business) -- and how Beezy can meet the various needs of these modalities.
Within the Office 365 ecosystem, what is the best method to have your message heard by the right audience? This presentation walks through the different options in the Microsoft arena, including SharePoint News and Communication Sites, Yammer, Teams, and more.
Moving from Collaboration Pilot to Successful ImplementationChristian Buckley
One of the most common SharePoint and Office 365 failures is deploying the platform without a pilot. The collaboration pilot is an essential step for any enterprise deployment – and there are most definitely “best practices” you should consider.
Presentation given by Beezy Chief Evangelist and 6-time Microsoft MVP Christian Buckley walking through a repeatable process for running successful collaboration pilots, from management buy-in through to customer adoption planning.
Social tools are now being offered by a number of collaboration vendors. Many organizations are unsure of how to integrate social tools with existing team workflows. Managers must embrace, rather than hinder, integration of social collaboration tools. This storyboard, along with its accompanying tools, will help you:
* Understand social collaboration and how it builds team effectiveness.
* Develop a strategy for enabling social collaboration patterns with technology.
* Understand the major vendors and feature sets for social tools.
* Foster a culture that encourages the use of social collaboration tools.
Managers must recognize that social tools are powerful enablers of knowledge-sharing and productivity in the age of the team.
A successful collaboration strategy includes technology, process alignment, and the user experiences. However, organizations tend to focus the most on technology, and the least on people -- when the opposite should be true. As this presentation explains, culture is the key to any successful collaboration strategy.
Introduction to Microsoft Search #SRC101 #365EduCon 20211214Kanwal Khipple
Microsoft Search is looking to bring the search experiences across all Microsoft 365 services together into a single unified experience.
Attend this session to learn how the experience impacts your users, how you can configure it as well as scenarios where you should customize it.
Learn about Microsoft Viva product features and the Employee Experience platform
date: February 10, 2021
#Microsoft365 #Toronto Collaboration user group
INT303 Beyond The Intranet Digital Workplace Apps, Solutions n Bots #365EDUConKanwal Khipple
How to respond to the ever-increasing demand for powerful and integrated solutions that support users' needs across their digital workplace and beyond. Leveraging Office 365 means that you have access to entirely new ways of building solutions faster than ever before. The best part? It's not just IT that can build these great solutions!
For nonprofits, LinkedIn can be a development and outreach goldmine.
LinkedIn is a no or low-cost database that can be used to:
research donors
find board members with the skills and passion you need
get that all-important introduction to someone you want to know
brainstorm with peers
find volunteers and employees
connect with community leaders
It is a tool that boards, executives, and staff must understand because e-based outreach will be the norm.
LinkedIn is the one social medium geared to business people interested in professional development and connections. It links 135 million personal profiles and more than 2 million company profiles that can be tapped according to interest, specialty, location, and background. Recently, LinkedIn has added professional staff to look after the specific needs of nonprofits.
There are also more than 80,000 LinkedIn groups focus on nonprofit issues and ideas. Their members ask and answer questions, float ideas, and engage in discussions. It’s a rich and far-reaching knowledge base.
For this webinar, we will have a panel of three LinkedIn experts who will show you the LinkedIn ropes and answer your real-life questions.
Driving Office 365 And SharePoint Adoption In The Real WorldRichard Harbridge
Intranets, SharePoint and Office 365 provide an incredible amount of value to individual employees and organizations, but that value is realized as more and more users understand, adopt and embrace the technology. So how do we drive faster, sustainable and effective adoption?
Join Richard Harbridge as he shares real-world experience, advice and activities that are helping organizations drive more meaningful adoption. He’ll provide:
Guidance on what you should measure and how you should measure it to improve adoption, especially in intranets
Visibility into the challenges other organizations have encountered around adoption and how they overcame those challenges
What practical activities you can leverage to drive greater adoption in your own organization (immediately, overtime, and even by yourself)
Community Engagement PowerPoint Presentation SlidesSlideTeam
It covers all the important concepts and has relevant templates which cater to your business needs. This complete deck has PPT slides on Community Engagement PowerPoint Presentation Slides with well suited graphics and subject driven content. This deck consists of total of twenty four slides. All templates are completely editable for your convenience. You can change the colour, text and font size of these slides. You can add or delete the content as per your requirement. Get access to this professionally designed complete deck presentation by clicking the download button below. http://bit.ly/2SE0ZHn
Microsoft Search is looking to bring the search experiences across all Microsoft 365 services together into a single unified experience. Attend this session to learn how the experience impacts your users, how you can configure it as well as scenarios where you should customize it.
The 7 Deadly Sins of SharePoint: Planning Successful Implementations and Avoi...C5 Insight
More than 60% of SharePoint projects are stalled, struggling, or failing, according to research conducted by the Association for Information and Image Management. If the goal is enterprise collaboration, it matters most how people connect and remain engaged, not simply how products and platforms function.
This session takes off the gloves and delivers an open discussion of why SharePoint and collaboration projects fail - and how to successfully recover. Better yet, you will learn how to set yourself up for success from the start! Join this session if your organization is contemplating a new project leveraging SharePoint, migrating to a new version of SharePoint, or needs to recover from a problematic implementation.
The practical economic development professional needs to understand and make use of social media channels. This presentation was part of a webinar conducted by Mark James of ED Solutions, inc. The rebroadcast of the 90 minute webinar is available through Mark's site- www.solutionsED.com/edmarketplace
Presentation given at the Enterprise 2.0 Meet-up in Paris, Oct 16th. The objective was to trigger discussion about social collaboration, adoption, obstacles, approaches.
These past few years have accelerated changes and disrupted how companies lead, enable, empower, and engage around communications. Leaders in corporate communications, human resources, and IT are all tackling new responsibilities and challenges in connecting with employees who no longer regularly share the same workspace and may be overwhelmed with increased communication volume, velocity, and variety.
We have been catapulted into a new employee experience paradigm, and it can be challenging to get our bearings. We now need to plan for the future, but it can be hard to consider the future when the present is filled with unique and pressing communication challenges. Yet, the future of communication may hold answers to problems we are experiencing today; it may inspire us to change and, perhaps most importantly, enable us to understand how to prepare to embrace a better one.
We have gathered leading industry experts on employee communications, intranets, the digital workplace, and employee experience to help us navigate the years ahead. Join James Robertson, a Step Two global thought leader and author on digital employee experience, Suzie Robinson, author of the popular ClearBox employee experience platforms report, and Richard Harbridge, a celebrated Microsoft MVP, as they share insight on how to better understand, leverage, and prepare for the future of employee communications.
These are slides from a talk I gave on November 17, 2012 to students from NYU's Wagner School for Public Service, the School of Visual Arts and Columbia University's School of International and Public Affairs as part of the 2012 Social Enterprise Boot Camp. Most slides require some notes.
This presentation introduces some of the most common reasons why organizations choose to adopt Agile approaches. It presents high level statistics on software development project success to demonstrate why the traditional project management approach may not be suitable for all projects. The presentation introduces what Agile is and the reasons justifying its adoption. Once the Agile concepts have been presented, the material introduces the Scrum approach by giving a walk through of a typical process. The presentation ends with the main impacts on people managers within organizations who are adopting Agile.
Converged Media Success: Setting the Stage with Content StrategyRebecca Lieb
Content marketing and converged media: setting strategy, gauging maturity and preparing for converged media workflows. Rebecca Lieb's keynote from Spredfast Social Summit 2012
SharePoint Adoption Solutions with GamificationJoel Oleson
Adoption is one of the biggest challenge for an Intranet. In this session on the hurdles to success we dive into the challenges and some gamification ideas and solutions to adoption.
A presentation I did on behalf of Salesforce.com for their Cloud Executive Series. It covers four immutable trends of clomosoda:cloud mobile social and data. The underlying message that the pace of change is increasing and Institutions are not keeping pace with customers and employees. It also covers opportunities with crowds and development communities with a number of real life examples. It includes results from a recent survey of HR people across Australian organisations to highlight the current attitudes to Social Media and seeks to break the myth that Social reduces productivity when the reality is that it can significantly increase it.
Case Study: Social Evolution: From the Social Helpdesk to True Social Marketing
Presented by: Jeff Jordan, Senior Executive Global Alliances, Adobe Social
Social CRM was just the beginning. Social marketers must evolve beyond reduced call-center volume and engagement to generating revenue and business impact. Come learn how to evolve your company's use of social media from "the social help desk" to a measurable, revenue-generating marketing channel.
www.bdionline.com
Finding the Fulcrum, Tipping Boulders: Strategic Approaches to Effecting ChangeJeff Willinger
This was presented at ILTA14. Strategic technology has great potential to tip business units (practice areas) toward opportunities to be efficient and profitable. Find the tipping points as we focus on approaches to developing and identifying opportunities for strategic change and ensuring the successful completion of these initiatives.
15 Social Media Secrets in 15 Minutes Digital Megaphone Social Media & PR Mon...Jeff Willinger
My 15 social media tips in 15 minutes that I Skyped into Digital Megaphone Social Media & PR Monitoring and Measurement Summit on November 15....15's are wild!
1. "What's in it for me?" User Adoption & Employee
Engagement Strategies for Enterprise Social
Computing Projects(Making SharePoint Sexy)
Prepared for:
Ragan SharePoint Conference
October 2012
Jeff Willinger & Caleb Hampton
@jwillie
2. About Jeff
Director of Social Computing at Rightpoint.
Rightpoint is a Gold Certified and Managed Microsoft Partner
with a specialization in MOSS 2010, 2013, Collaboration,
Social Computing & Networking. SharePoint & mobile.
Regular speaker and evangelist on the value of Social
Networking, Social Media and Social Computing
Twitter, Facebook and LinkedIn Expert.
I am buying YOU a beer or cocktail TODAY(and giving away
books!
Follow @jwillie and Tweet this:
“ Listening to @jwillie rant and rave about SharePoint,
social computing and employee engagement #RaganSHRPT”
Oct 2012 Drive Employee Engagement
3. LIKE Jeff
Director of Social Computing at Rightpoint.
Rightpoint is a Gold Certified and Managed Microsoft
Partner with a specialization in MOSS 2007, Collaboration
& Social Networking.
Regular speaker and evangelist on the value of Social
Networking, Social Media and Social Computing
Twitter, Facebook and LinkedIn Expert.
I am buying YOU lunch TODAY!
Tweet this:
“ Listening to @jwillie rant and rave about SharePoint,
social computing and employee engagement #aliee ”
Oct 2012 Drive Employee Engagement
6. Session Objectives
Overview:
• Discuss why many enterprise social computing projects
miss the mark due to lack of employee engagement
and low end-user adoption. Show what is in the social
sphere and what you can do outside your 4 walls.
Key take-away:
• Provide a framework that drives employee
engagement & end-user adoption enabling
organizations to realize the full benefit of their
enterprise social computing return on investment.
Oct 2012 Drive Employee Engagement
7. Definition
Social Intranet (sō’shəl) • (ĭn’trə-nĕt’) An intranet
that utilizes social technologies to enhance the every
day activities and transactions necessary for
employees to learn, plan and do their jobs thereby
making them more engaged and productive.
Increases employee engagement and user adoption if
deployed properly(possibly SharePoint 2010).
Oct 2012 Drive Employee Engagement
8. Intranet Employee Engagement
Top 5 Best Practices
Employee
Recognition
Integrate
Social Computing
Deliver Targeted Content &
Enable Personalization
Provide Incorporate Rich Media
Rich Media (Photos/Videos)
Create an Engaging User Experience
Oct 2012 Employee Engagement and Intranets
9. Myths
Some of the Employee Engagement Myths
• Size matters
• I’m too busy
• It won’t pay off
• The business won’t care
• Should “corporate” or marketing own this?
Oct 2012 Drive Employee Engagement
10. Truths Part 1
Your old, standard intranet is one-way
communication. A social intranet is two-way
communication.
Oct 2012 Drive Employee Engagement
11. Truths Part 2
Key Learning’s for building engagement:
• Be clear on where you are different and that it’s the
right fit. You must be believable and relevant.
• Start somewhere and keep the message simple.
• Make it “personal” to create emotional
engagement with the brand.
• Provide “new News” to enhance your recruiting
and retention efforts.
• It starts with external activities. Awards are noticed
by the Team, Executives, Employees, Suppliers and
Community.
Oct 2012 Drive Employee Engagement
12. Portal & Collaboration
Pitfalls & Best Practices
1. Don’t bite off more than you can chew.
• Do: Think big, but start small.
2. Don’t overcomplicate the user interface.
• Do: Keep it simple (KISS).
3. Don’t assume user adoption will happen.
• Do: “If you build it, they will come” doesn’t necessarily
work. Ensure (1) business goals, (2) end-user goals and
(3) technology goals in completely in sync.
Oct 2012 Driving Employee Engagement
13. Portal & Collaboration
Pitfalls & Best Practices
4. Don’t underestimate the importance of
governance and alignment with your culture.
• Do: Put a proper governance plan in place day 1 and
align your solution with your culture.
5. Don’t “customize” when you can “configure”.
• Do: Leverage out-of-the-box features whenever
possible.
6. Don’t underestimate the breadth of SharePoint’s
capabilities.
• Do: Educate yourself on what is possible with the
platform
Oct 2012 Driving Employee Engagement
18. Our Experience
Not Going Excited
to Adopt Adopters
(33%) (33%)
On the Fence
(33%)
Oct 2012 Drive Employee Engagement
19. Our Goal
Not Going
to Adopt Critical
(33%) Mass:
Excited
Adopters
(66%)
Oct 2012 Drive Employee Engagement
20. Why Do Some Enterprise
Social Computing Projects
Miss The Mark?
21. Top 3 Reasons Why Some Enterprise
Social Computing Projects Miss The Mark
1. Stakeholders don’t start with “Why?”.
2. End-users don’t fully understand
“What’s in it for me?”
3. The user experience is not as “engaging” and
“intuitive” as mainstream social media tools.
Oct 2012 Drive Employee Engagement
22. A Recipe for Failure
Typical enterprise social computing project:
Requirements Design & Training &
Testing Pilot Launch
Definition Configuration Deployment
Oct 2012 Drive Employee Engagement
24. A Framework for Success
How?
What?
Why?
Oct 2012 Drive Employee Engagement
25. How?
A Framework for Success What?
Why?
Why? What? How?
Oct 2012 Drive Employee Engagement
26. A Framework for Success
Why are we doing this?
1. Accelerate innovation
2. Improve expertise discovery Why?
3. Enhance knowledge management
Oct 2012 Drive Employee Engagement
27. A Framework for Success
What’s in it for me?
1. Communicate how the solution
helps me personally achieve success. What?
2. Communicate usage best practices
through anecdotes and other methods.
3. Identifies the specific behavioral
barriers that will prevent users from
adopting the solution.
‒ Users don't want to be bothered with another system.
‒ Are users concerned about having contributions public and uncensored?
‒ Do end-users fully understand the benefits?
Oct 2012 Drive Employee Engagement
28. A Framework for Success
How do we make it effortless?
1. Less is more
2. Design an effective user experience How?
3. Enable intuitive features
How do we deploy?
• What is the ideal pilot?
• How do we educate and train end users?
• How do we organically manage our community?
Oct 2012 Drive Employee Engagement
29. About Caleb
Overall great guy, husband and father and he works
at New Balance…
Manages Digital applications and project teams
Program management role prior to New Balance,
managed Digital projects including intranets
Intranet, Associate Engagement, and SharePoint
advocate at New Balance
Also manages ecommerce platform, teams and
initiatives
Oct 2012 Drive Employee Engagement
30. The Journey at New Balance | NBLink
First launched around 2005; built on FatWire CMS
Consensus to rebuild in 2009, but with what technology?
• Selected SharePoint (2007) as Enterprise collaboration / CMS platform
• SharePoint was fit for several initiatives
• Committed on path of building rich interactive applications as part of this process
For “social” features, did build vs. buy assessment with tools such as
Newsgator.
Built custom site using Silverlight and SharePoint; launched in 2010
Moved to more out of the box approach with 2010 migration
Currently looking at next iteration
38. What worked / Didn’t work | NBLink
Some support challenges with custom site in 2007.
Underestimated importance of “look and feel” with move to 2010. But
out of the box approach has been maintenance-free.
Consistently hear that “it’s hard to find things”; intranet I/A is a
challenge, no right answer.
Have not seen significant use of engagement features. Need more
engaging content and more incentive to engage.
SharePoint platform overall has been extremely stable. CMS features are
good.
Justification to invest in intranet is always a challenge. Need executive
support; also need to be realistic with overall company priorities.
39. The Journey at New Balance | iNB
Major R&D initiative going back to 2008
Goal was collaboration and interaction within the global R&D team in the
context of the design process
• Content repository
• Project management tool
• Ideation
• Fun, social, place to hang out
Implemented as custom Silverlight application, using SharePoint (2007)
wherever possible
44. What worked / Didn’t work | iNB
Partnership between Business and IT on feature set and complexity
• Some bells and whistles increase support challenges; need to
compromise on scope
A lot of browser and Mac issues with Silverlight
A ton of engagement with Idea Palace; but fizzled when ideas went
nowhere
• Currently thinking about how to make Idea Palace an Enterprise tool
For a project-based application, important that all aspects and members
of project are in the application
For both projects, finding a good long-term partner was a win!
45. Employee Engagement Roadmap:
“Think BIG, Start Small”
Employee
Create Employee Learn, Employee
Engagement Prioritize Conduct
Engagement Measure, Engagement
Requirements Requirements Initial Pilot
Roadmap Grow Roadmap
Facilitation
Understand Prioritize Roadmap Pilot Rinse & Repeat
• Align business goals • Determine Value • Identify metrics • Choose market • Encourage recognition
• Facilitate focus groups • Determine Effort • What’s in it for me? • Choose use cases real-time.
• Surface requirements • Identify incentives • Monitor activity • Promote anecdotal successes
• Contests to promote participation
Oct 2012 Drive Employee Engagement