This document discusses social business technology and provides a self-assessment tool to measure an organization's social business capability maturity. It explains that social business uses social technologies to boost collaboration among employees and with customers. It then outlines common uses of social business technologies and provides a 5-level model to assess an organization's social business capability, from unmanaged to optimized. It encourages starting with listening and provides next steps to develop a strategy and roadmap to become a more social business.
What 2015 holds for Internal CommunicationsTrefor Smith
Here is our annual guide to where we think will be this years Internal Communication trends. This years guide outlines 5 main areas that we think are going to be key in 2015, along with sub themes and a wealth of hints and tips. We hope it is of benefit, and brings you success with your 2015 internal communications!
What 2016 (and beyond) holds for Internal Communications.Trefor Smith
Here is our annual guide on what we think are the areas and trends Internal Communicators should be aware of. This years guide outlines 4 main areas that we think are going to be key in 2016 and beyond, along with sub themes and a wealth of hints and tips. We hope it is of benefit, and brings you success with your future internal communications!
What is internal communications, and why should any company spend money on it? Learning how to improve employee communications allows for more work to be done in less time and with less frustration.
How Internal Communications can drive Organizational ChangePoppulo
Download the complete (free) guide on the same topic here: http://bit.ly/2MeXmXX
Change is now business as usual at organizations. And today internal communicators need to move from ‘managing’ change to leading and enabling change.
Presentation takeaways:
- The essential role of internal communication during change management
- The questions to ask when building a strategy
- Understanding the 7 key drivers of change
- How to gain insight and measurement into your campaigns
- The value of sharing results with stakeholders
- Change management is an approach to any project or organizational change that addresses the less visible and often emotional resistance and risks that oppose a change.
We present "How Internal Communications can drive Organizational Change" - a 7 minute must-read deck for every IC professional.
---
We know that every organization faces different communication challenges. Call us now if you’d like to discuss yours with one of our IC experts.
Intl. +353 21 242 7277
UK 0800 904 7955
US 781 443 7600
or visit Poppulo.com
Employee Engagement in a Digital World by Sal GiambancoGlobant
Globant and the California College of the Arts (CCA) got together to present CON.VERGE, their first conference for business executives and thought-leaders.
Sal leads human capital and operations at the Omidyar Network, a philanthropic investment firm that funds for-profit and nonprofit businesses that fosters social change throughout the world. Prior to Omidyar, he served as the VP of HR for PayPal and eBay.
In his talk, Sal explained the key drivers of employee engagement and how organizations struggle to create holistic employee engagement strategies. He also explained the three pillars of digital employee engagement and how business can leverage it to create better work environments. Check out his presentation for more details.
What 2015 holds for Internal CommunicationsTrefor Smith
Here is our annual guide to where we think will be this years Internal Communication trends. This years guide outlines 5 main areas that we think are going to be key in 2015, along with sub themes and a wealth of hints and tips. We hope it is of benefit, and brings you success with your 2015 internal communications!
What 2016 (and beyond) holds for Internal Communications.Trefor Smith
Here is our annual guide on what we think are the areas and trends Internal Communicators should be aware of. This years guide outlines 4 main areas that we think are going to be key in 2016 and beyond, along with sub themes and a wealth of hints and tips. We hope it is of benefit, and brings you success with your future internal communications!
What is internal communications, and why should any company spend money on it? Learning how to improve employee communications allows for more work to be done in less time and with less frustration.
How Internal Communications can drive Organizational ChangePoppulo
Download the complete (free) guide on the same topic here: http://bit.ly/2MeXmXX
Change is now business as usual at organizations. And today internal communicators need to move from ‘managing’ change to leading and enabling change.
Presentation takeaways:
- The essential role of internal communication during change management
- The questions to ask when building a strategy
- Understanding the 7 key drivers of change
- How to gain insight and measurement into your campaigns
- The value of sharing results with stakeholders
- Change management is an approach to any project or organizational change that addresses the less visible and often emotional resistance and risks that oppose a change.
We present "How Internal Communications can drive Organizational Change" - a 7 minute must-read deck for every IC professional.
---
We know that every organization faces different communication challenges. Call us now if you’d like to discuss yours with one of our IC experts.
Intl. +353 21 242 7277
UK 0800 904 7955
US 781 443 7600
or visit Poppulo.com
Employee Engagement in a Digital World by Sal GiambancoGlobant
Globant and the California College of the Arts (CCA) got together to present CON.VERGE, their first conference for business executives and thought-leaders.
Sal leads human capital and operations at the Omidyar Network, a philanthropic investment firm that funds for-profit and nonprofit businesses that fosters social change throughout the world. Prior to Omidyar, he served as the VP of HR for PayPal and eBay.
In his talk, Sal explained the key drivers of employee engagement and how organizations struggle to create holistic employee engagement strategies. He also explained the three pillars of digital employee engagement and how business can leverage it to create better work environments. Check out his presentation for more details.
Collaboration is more than a keyword, it’s a key retention point that will also improve the culture throughout your organisation. Our slideshare highlights some important ways to create a culture shift.
This slideshare explores the view that for organisations today, collaboration and innovation aren’t nice-to-haves, but must-haves. People go to the companies they admire and respect, that use certain technologies - like web conferencing, video conferencing, and unified communications. HR need to incorporate these elements to create a collaborative office culture, rather than a combative one.
Employee engagement ideas and employee alignment best practicesJack Morton Worldwide
We live in a marketing world of explosive change: new channels, newly empowered consumers and a new commitment by brands to re-write old rules. So why is it so much still hasn’t changed about how brands engage their own employees?
But isn’t it all one brand? And isn’t it all dependent on creating a distinctive and great experience—with employees at the core? We think so. It’s time for new words to describe employee engagement—words that speak to a new approach to the field. Instead of employee engagement, how about Brand Experience Alignment?
What the Future Holds for Internal CommunicationsTrefor Smith
Our annual guide identifies the key trends that are shaping the future of Internal Communications. This years guide focuses on:
1. Employee Feedback
2. Artificial Intelligence
3. Management
4. Internal comms strategy
5. The employee experience
6. Digital culture.
Public Relations and the "S" Curve: adoption, innovation and moving forwardRichard Binhammer
Recently I had the pleasure of joining the good folks at Spinsucks to talk about innovation, disruption, adoption, and the dreaded S curve as it relates to PR and Communications.
The added bonus was that I got to join the talented, strategic, insightful, bright business leader, Gini Dietrich -- who is also just a lot of fun to be with. I was so excited...I was standing on my head. Youll see. Oh, and the approach to the slides was also a little fun and different. You can see the different approach to slides at my channel on youtube, https://www.youtube.com/channel/UCFFcvm_Sn7DxAQGIlodYTLA
Hope you enjoy it
Solutions to your employee disengagementeXo Platform
If you’re facing employee engagement challenges in your digital workplace, you are not alone!
A lot of employees are disengaged from their companies and this is related to many reasons.
This presentation will provide you with practical techniques that will help you face this challenge.
Social Technology Sparks Agility for Small BusinessSaba Software
Five Ways to Spark Small Business Agility With Social Technology
Agility gives small and medium-size businesses an advantage when competing against larger, more established enterprises, and it’s an essential component for ongoing growth and success. As small businesses fight for market share, brand recognition, aggressive revenue increases, and investor confidence, their ability to quickly adapt to the obstacles and challenges that pop up in their path to growth can make all the difference. But where does agility come from? Or more importantly, how can small businesses make agility a constant, tangible part of their operational fabric?
What employee doesn’t want to go home at night feeling genuinely happy that their efforts are meaningful, that they’re making progress, and that they’re excited about returning to work tomorrow? There are three “bottom lines” to people-centric technology: It helps staff become more productive and effective. It helps small businesses grow despite all the twists, turns, and bumps in the road. And, equally important, it makes work much more engaging and satisfying.
Organizational Change Management: Game Changer or Flavor of the day?Deepak Babbar
This abstract reflects some of the practical challenges organizations undergoing business and information technology (IT) transformations face in today’s rapidly changing environment. When organizations embark on these large-scale initiatives, increasingly they are adding organizational change management (OCM) to the mix. This is, perhaps, an acknowledgement that previous initiatives have not met the mark because the people side of change was underestimated or not factored in.
Today’s leaders are poorly served by conventional management theories and practices. Instead of helping executives manage the growing complexity of business, the supposed solutions only seem to make things worse. A new book from BCG outlines a better approach to managing complexity. The approach is called smart simplicity, and it hinges on six simple rules.
From interim CHRO for the U.S. Olympic Committee with the world's best athletes to head of employee engagement at storied brand American Express to CLO and change agent at Apollo Education Group, Alicia Mandel is a strategic thinker and compelling speaker. In this webinar, she explored and shared:
The need to transition from compliance-focused to engagement-centric HR
How the “sprint” business paradigm conflicts with an annual performance process
Core principles for a new performance management model
Four good transformation starting points
Change readiness model and process checklist for transforming your process
Mental Health and Wellbeing for Sourcers - SourceCon Digital 2020Iker Jusue
Mental Health and Well-Being in the workplace is a vital topic for any profession. For those that are highly stressful, even more so.
Sourcing can be highly rewarding. However, the nature of our daily activities in a Sourcer's work routine (frenetic pace, uncertainty, lack of control, constant changes) make us candidates to suffer high levels of anxiety from time to time.
What are the best strategies to cope with this?
What techniques work? What tools can help us to stay productive and stay sane at the same time?
In this presentation, some contexts and practical examples will be discussed.
Μία παρουσίαση της πόλης της Θεσσαλονίκης από τους μαθητές του Ε2 του 6ου Διαπολιτισμικού Δημοτικού Σχολείου Ευόσμου, στα πλαίσια προγράμματος etwinning.
لنبنِ حائطا استناديا لحراكنا السياسي
بكر أبوبكر
من الواضح أن الرئيس عباس مقدم على عملية انتحارية حسب عديد التقديرات لأنه إن أعاد تقديم الطلب للأمم المتحدة لإزالة الاحتلال في أمد زمني محدد فسيواجه مباشرة بالرفض الامريكي – الاسرائيلي وما يستتبعه ذلك من مواجهة دامية لاسيما وظهر الرئيس الى الحائط المائل وهو الحائط العربي شديد التمزق والتفتت.
Collaboration is more than a keyword, it’s a key retention point that will also improve the culture throughout your organisation. Our slideshare highlights some important ways to create a culture shift.
This slideshare explores the view that for organisations today, collaboration and innovation aren’t nice-to-haves, but must-haves. People go to the companies they admire and respect, that use certain technologies - like web conferencing, video conferencing, and unified communications. HR need to incorporate these elements to create a collaborative office culture, rather than a combative one.
Employee engagement ideas and employee alignment best practicesJack Morton Worldwide
We live in a marketing world of explosive change: new channels, newly empowered consumers and a new commitment by brands to re-write old rules. So why is it so much still hasn’t changed about how brands engage their own employees?
But isn’t it all one brand? And isn’t it all dependent on creating a distinctive and great experience—with employees at the core? We think so. It’s time for new words to describe employee engagement—words that speak to a new approach to the field. Instead of employee engagement, how about Brand Experience Alignment?
What the Future Holds for Internal CommunicationsTrefor Smith
Our annual guide identifies the key trends that are shaping the future of Internal Communications. This years guide focuses on:
1. Employee Feedback
2. Artificial Intelligence
3. Management
4. Internal comms strategy
5. The employee experience
6. Digital culture.
Public Relations and the "S" Curve: adoption, innovation and moving forwardRichard Binhammer
Recently I had the pleasure of joining the good folks at Spinsucks to talk about innovation, disruption, adoption, and the dreaded S curve as it relates to PR and Communications.
The added bonus was that I got to join the talented, strategic, insightful, bright business leader, Gini Dietrich -- who is also just a lot of fun to be with. I was so excited...I was standing on my head. Youll see. Oh, and the approach to the slides was also a little fun and different. You can see the different approach to slides at my channel on youtube, https://www.youtube.com/channel/UCFFcvm_Sn7DxAQGIlodYTLA
Hope you enjoy it
Solutions to your employee disengagementeXo Platform
If you’re facing employee engagement challenges in your digital workplace, you are not alone!
A lot of employees are disengaged from their companies and this is related to many reasons.
This presentation will provide you with practical techniques that will help you face this challenge.
Social Technology Sparks Agility for Small BusinessSaba Software
Five Ways to Spark Small Business Agility With Social Technology
Agility gives small and medium-size businesses an advantage when competing against larger, more established enterprises, and it’s an essential component for ongoing growth and success. As small businesses fight for market share, brand recognition, aggressive revenue increases, and investor confidence, their ability to quickly adapt to the obstacles and challenges that pop up in their path to growth can make all the difference. But where does agility come from? Or more importantly, how can small businesses make agility a constant, tangible part of their operational fabric?
What employee doesn’t want to go home at night feeling genuinely happy that their efforts are meaningful, that they’re making progress, and that they’re excited about returning to work tomorrow? There are three “bottom lines” to people-centric technology: It helps staff become more productive and effective. It helps small businesses grow despite all the twists, turns, and bumps in the road. And, equally important, it makes work much more engaging and satisfying.
Organizational Change Management: Game Changer or Flavor of the day?Deepak Babbar
This abstract reflects some of the practical challenges organizations undergoing business and information technology (IT) transformations face in today’s rapidly changing environment. When organizations embark on these large-scale initiatives, increasingly they are adding organizational change management (OCM) to the mix. This is, perhaps, an acknowledgement that previous initiatives have not met the mark because the people side of change was underestimated or not factored in.
Today’s leaders are poorly served by conventional management theories and practices. Instead of helping executives manage the growing complexity of business, the supposed solutions only seem to make things worse. A new book from BCG outlines a better approach to managing complexity. The approach is called smart simplicity, and it hinges on six simple rules.
From interim CHRO for the U.S. Olympic Committee with the world's best athletes to head of employee engagement at storied brand American Express to CLO and change agent at Apollo Education Group, Alicia Mandel is a strategic thinker and compelling speaker. In this webinar, she explored and shared:
The need to transition from compliance-focused to engagement-centric HR
How the “sprint” business paradigm conflicts with an annual performance process
Core principles for a new performance management model
Four good transformation starting points
Change readiness model and process checklist for transforming your process
Mental Health and Wellbeing for Sourcers - SourceCon Digital 2020Iker Jusue
Mental Health and Well-Being in the workplace is a vital topic for any profession. For those that are highly stressful, even more so.
Sourcing can be highly rewarding. However, the nature of our daily activities in a Sourcer's work routine (frenetic pace, uncertainty, lack of control, constant changes) make us candidates to suffer high levels of anxiety from time to time.
What are the best strategies to cope with this?
What techniques work? What tools can help us to stay productive and stay sane at the same time?
In this presentation, some contexts and practical examples will be discussed.
Μία παρουσίαση της πόλης της Θεσσαλονίκης από τους μαθητές του Ε2 του 6ου Διαπολιτισμικού Δημοτικού Σχολείου Ευόσμου, στα πλαίσια προγράμματος etwinning.
لنبنِ حائطا استناديا لحراكنا السياسي
بكر أبوبكر
من الواضح أن الرئيس عباس مقدم على عملية انتحارية حسب عديد التقديرات لأنه إن أعاد تقديم الطلب للأمم المتحدة لإزالة الاحتلال في أمد زمني محدد فسيواجه مباشرة بالرفض الامريكي – الاسرائيلي وما يستتبعه ذلك من مواجهة دامية لاسيما وظهر الرئيس الى الحائط المائل وهو الحائط العربي شديد التمزق والتفتت.
Raising awareness to Cancer
I Lost My daughter Cheanelle Hempstead back on 11/29/01 after a short 6 month battle with leukemia 10 day's after her 2nd breath :'( Recently I lost a Dear friend and family member Slyvester "Sly" Fantroy to Lymphoma he was only 36 years old and leaves behind a beloved wife and 2 children, Please help me in my Mission to raise money awareness to Cancer ♥
Happy by Design An Experiment in Sharing & Spreading Happiness: Jen Margolis ...TEDxCLE
Scott Simon and Jen Margolis are the founders of [thrive], a Cleveland-based social venture. [thrive] is a radical new “happiness incubator,” designing highly-curated experiences, rooted in science, leading to greater individual and communal happiness. Jen, Scott, and the most talented Creative Team ever, take people from local food experiences with mystery chefs, to contagious laughter, happiness practices, to random acts of kindness in public places, and lunch time dance parties in the heart of the city -- and that’s just the beginning.
In the spirit of ideas worth spreading, TEDx is a program of local, self-organized events that bring people together to share a TED-like experience. At a TEDx event, TEDTalks video and live speakers combine to spark deep discussion and connection in a small group. These local, self-organized events are branded TEDx, where x = independently organized TED event. The TED Conference provides general guidance for the TEDx program, but individual TEDx events are self-organized.* (*Subject to certain rules and regulations)
“You can still dunk in the dark.” Those are Oreo’s now-famous words heard around the social media world, and the creative concept behind a great example of the new wave of real-time marketing. It’s is where Logic meets Magic!
You will learn:
Plan for real-time opportunities that transcend multiple channels
Get results that move campaigns beyond hype via social
Employ best practices for developing a program for real-time marketing
In Brian's new book, he outlines therising threat of Digital Darwinism, thephenomenon that affects organizationswhen technology and society evolvefaster than the ability to adapt. It's morethan social media. It's the confluenceof disruptive technology and theevolution of consumer behavior. Briandepicts how leadership can surviveDigital Darwinism by understandingcustomer and employee behavior,their expectations, and how it differsfrom traditional consumers of the past.He reviews disruptive technology,innovative business models, and newopportunities. He also demonstratesbest practices and methodologies toalign the organization with a commonand meaningful vision and strategy, andshared objectives.
Leigh Durst challenges small-to-mid sized businesses to embrace the shift from traditional to tradigital business. Review 10 Super characteristics that will create business superheroes in 2010. Learn the single most important question you need to ask your customers in order to focus yourself to win affinity. You'll walk away with 10 action steps you can take in the next month to gain traction and build Super Muscle.
Why do enterprises care about collaborationOrangescrum
Having right enterprise project collaboration tool enable agility, fosters teamwork, increases productivity and acts as a platform for ground-breaking solutions to our most common problems and practices go a long way in running the business on a growth mode constantly. Visit https://www.orangescrum.org/articles/
KINSHIP enterprise is a social business consultancy that believes every organisation has the potential to become a true social business – a business that empowers its people and customers to achieve and innovate through collaboration and achieves engagement at scale
The communication and training resource book is actually over 700 pages. I’d like to eventually make it all available online. The book preview is 106 pages and illustrates the use of web-based technology for engaging real-time measures, contribution, and delegated results. The book showcases EmployeeTalk Technology in the process, and examples dialogs and concepts in the application of methods, techniques, and tools. I focus on development in over forty core competencies that can help anyone wanting to grow with their organization. One of the main focuses is on follow-through actions, exercises, and other book readings to help performance growth.
Presentation given at the Total Customer Experience Summit April 2014, this deck covers the history and future of social business, relationships impact on business development, and the paths business take on their social journey.
How do you build a social organization? We're not talking about tweeting and posting updates on Facebook. We're talking about an organization that collaborates internally using an enterprise social network (ESN). An ESN is an internal platform designed to foster collaboration, communication, and knowledge sharing among employees.
If your company doesn’t use an ESN, consider more than 90 percent of Fortune 500 companies partially or fully implemented an enterprise social network by the end of 2013, according to Deloitte analysis. This is a 70 percent increase over 2011.
We live in an age where marketing has been undergoing radical changes at such a rate that we’re still developing the best ways to accomplish work successfully. Each of the major aspects of digital marketing has developed in their own silos. Now we can gain enormous economies and efficiencies through more internal collaboration and by tearing down those silos.
In this webinar, our panelists will share:
-Company cultures that support information sharing and collaboration.
-How to identify which business areas can benefit from increased communication.
-Tips on choosing software for your company’s, department’s, and team’s needs.
-Social networks aimed at businesses.
-Ways to improve participation in enterprise social networks.
2. WHAT IS SOCIAL BUSINESS TECHNOLOGY? Just as individuals have incorporated social media into their personal lives through sites such as Facebook and Twitter, more businesses are using social technologies to boost collaboration and communication among their employees and with customers. This use of social technologies among companies and organizations is called social business, and social business is booming!
3. USES FOR SOCIAL BUSINESS TECHNOLOGY Innovation Acceleration Corporate Communications Expertise Location / Corp Dir M&A Integration Contact Center Enablement Sales & Channel Enablement Event Communities Social Commerce Community Service Account Management Customer Innovation Social Marketing Product Launches Community Recruiting Social Brand Management Service Everywhere Social Selling Competitive Intelligence Concept Credit: Jive Software. Disclosure: C7 Group is a Jive Software solution partner
4. OK, I’M LOST!! WHERE DO I START? Get your social business technology maturity Score!
5. Q: ME? What’s in it for A: FIND out where I stand and get educated on social business technology
6. 5 4 2010 2012 3 2 1 Most companies are somewhere between Level 1 and Level 3 WHERE DO YOU THINK YOUR ORGANIZATION STANDS?
7. SELF ASSESSMENT This is one of our assessment instruments for developing a scorecard. Where do you rate yourself in each category? Compare your results to our capability maturity model on the following page.
40. Exceptionally Intimate Relationships with Customers and Suppliers, Based on Personal Contact, One-on-One Interaction, and Mutual Commitment to Delivering on Promises
41. Big Payoff From Small Courtesies!“Work is more fun. My job is focused on delighting customers.“
42. HOW DID YOU SCORE?? Don’t Worry. NOBODY IS AT LEVEL 5 So FAR.
43. Here is what works for us: 1 - Focus on User Acceptance Involve leaders and key power users – the Evangelists Understand what the users need and what will improve productivity “Build it and they will come” never works 2 - Avoid the Big Bang Have multiple releases that incrementally add functionality Make Change Management a core part of the process Have crystal clear governance plans Build a consolidated architectural foundation leveraging common services, adhering to a unified information architecture and wrapped with federated search 3 - Communicate, Train and Educate!
44. GARTNER’S Top 10 Success Factors for Enterprise Social and Collaboration Projects Define what constitutes success. Reach an agreement with the business regarding the criteria for evaluating success. Study existing work patterns and improve on the best cases first. Save the worst cases for later. “Ignore siren call of infrastructure merchants.” Learn to work within the restraints of the organizational culture. Remember that the new has to be ten times better to displace the old. Build for a variety of skill levels, not just experts. Remember that users will use outside tools if you make yours too difficult. Embrace minimalism. Be organizationally inclusive. Involve legal, operations, security, and other departments early in the process. Credit to: http://www.gartner.com/tom_austin
45. I WANT TO BECOME A MORE SOCIAL BUSINESS!!! WHAT SHOULD I DO FIRST? Start listening!
46. An obsession with] Listening is ... the ultimate mark of Respect. Listening is ... the heart and soul of Engagement. Listening is ... the heart and soul of Kindness. Listening is ... the heart and soul of Thoughtfulness. Listening is ... the basis for true Collaboration. Listening is ... the basis for true Partnership. Listening is ... the basis for Community. Listening is ... the bedrock of Joint Ventures that work. Listening is ... the bedrock of Joint Ventures thatgrow. Listening is ... the core of effective Cross-functional Communication* (*Which is in turn Attribute #1 of organizational effectiveness.)
47. Listening is ... the engine ofsuperior EXECUTION. Listening is ... the key to making the Sale. Listening is ... the key to Keeping the Customer’s Business. Listening is ... Service. Listening is ... the engine of Network development. Listening is ... the engine of Network maintenance. Listening is ... the engine of Network expansion. Listening is ... Social Networking’s “secret weapon.” Listening is ... Learning. Listening is ... the sine qua non of Renewal. Listening is ... the sine qua non of Creativity. Listening is ... the sine qua non of Innovation. Listening is ... the core of taking diverse opinions aboard. Listening is ... Strategy. Listening is ... Source #1 of “Value-added.” Listening is ... Differentiator #1. Listening is ... Profitable.*(*The “R.O.I.” from listening is higher than that from any other single activity.) Listening is … the bedrock which underpins a Commitment to EXCELLENCE. Credit to Tom Peters: http://www.tompeters.com/dispatches/011909.php
48. SWEET! WHAT DO I NEED? A strategy and A roadmap