1. Alice Vanessa Flores
alice_13_flores@yahoo.com • 713-501-5877
Bilingual Sales and Customer Service Associate, able to fluently speak, read and write English and
Spanish, with Retail Sales and Medical Front Office Support experience. Successful in achieving
individual goals and helping to drive sales and profitability, by holding a sales track record in the top 3-5%.
SUMMARY OF QUALIFICATIONS
 Tactful and professional when dealing with patients, families and front office staff
 Winning attitude and dedication to ensuring customer satisfaction
 Dependable and loyal, with problem solving and leadership skills
 Driven, self-starter able to work well independently and as a team player
 MS Certification: Word, Excel, PowerPoint, Outlook; type 60 wpm
EDUCATION
 University of Houston-Downtown, College of Business, Houston, TX
Bachelor of Business Administration in Management, Fall 2018
 Houston Community College, Houston, TX
CNA certification, June 2014
 Houston Community College, Houston, TX
Associate in Arts, May 2014
PROFESSIONAL EXPERIENCE
Administrative Assistant April 2015 to Present
Nexus Health Systems Houston, TX
 Provides front-desk representation, clerical support, and customer service
 Manages the corporate office which included working with property managers on any office or
building issues
 Accountable for reconciling and obtaining approvals for all transactions on the corporate card
 Responsible for coordinating key monthly meetings
 Ensures staff members function effectively and efficiently such as monitoring and maintaining
office supplies inventory and overseeing adherence to office policies and procedures
 Maintains calendars and scheduled meetings
 Schedules and organized complex activities such as travel and department activities
 Acts as a liaison with other departments
 Handles confidential information
 Ensures timely payment of all corporate invoices
 Supports Vice Presidents
Front Office Manager June 2014 to October 2014
Santa Ana Body Shop Houston, TX
 Accountable for providing a complete repair estimate and explain repair options
 Arranged rental vehicle reservation and tow arrangements for un-drivable vehicles
 Ordered parts as needed for vehicle repairs
 Issued payments to vendors for services rendered
 Responsible for weekly deposits
 Provided front- desk representation, clerical support, and customer service
 Satisfactorily Assisted Customers, above and beyond their initial requests
Sales Associate January 2014 to May 2014
Cavenders Boot City Houston, TX
 Successful achieving individual goals and driving sales and profitability with a track record in the
top 3-5%
 Quick and Efficient Sales Floor Recovery

2. Alice Vanessa Flores
alice_13_flores@yahoo.com • 713-501-5877
 Execution of merchandise sales
 Ensured implementation of standards, including floor sets, cleanliness, signage and promotions
 Satisfactorily Assisted Customers, above and beyond their initial requests
Sales Associate Cashier October 2013 to January 2014
Marshalls Houston, TX
 Ran the front of the store sales cash register
 Quick and Efficient Sales Floor Recovery
 Execution of merchandise sales
 Satisfactorily Assisted Customers above and beyond their initial requests
 Checked Customers out with a Sense of Urgency, while ensuring utmost Customer Satisfaction