This document provides a summary of Shannen Lee Ayers' contact information, career objective, key skills, employment history and education history. It outlines her extensive experience in customer service roles in the hospitality industry, including as a bar attendant, assistant manager and waitress. Her skills include exceptional customer service, sales, staff training, and working well under pressure. She has held positions at various cafes, pubs and restaurants in Australia and New Zealand since 2009.

1. Shannen Lee Ayers
166A Herbert Street
Doubleview
Perth, 6018
Date of Birth- 17/05/1992
Mobile Number- 0401844992
Email: shannen.ayers@outlook.com
Career Objective
To pursue a highly rewarding career within the customer service industry which is both
challenging and rewarding, where I can utilise my skills and knowledge efficiently for growth
both personally and professionally. My experience gained in the professional services, sales
and hospitality sectors include consistently hitting sales targets, good people management
skills, strong communication, personal time management skills and working to deadlines. I
am friendly and outgoing, with confidence in my ability to work under pressure and adapt to
various positions, given the opportunity.
Key Skills
• Exceptional customer service
• High work and life ethics
• Strong aptitude for sales and meeting
targets
• Self-motivated
• Ability to work well under pressure
• Effective multitasking and ability to
prioritise well
• Experience in staff training and
management
• Strong communication skills and
personal presentation
• Superior attention to detail
• Fast learner and ability to problem
solve
• Outgoing and bubbly personality
• Exceptional organisational skills
• Trustworthy
• Reliable
Employment History
The Ettamogah, ALH, Sydney
Bar Attendant
March 2014- December 2014
The Ettamogah Pub is a family friendly pub located in Sydney, Australia operating bars,
functions, bistros, pokies, TAB, a rock climbing wall and a beer garden. Whilst working here

2. in this short time I worked in all areas of the pub. Here I also won a competition for doing the
most sales on a band night. The Ettamogah is owned by Woolworths, ALH.
• Trained new staff.
• Upselling of food, beverage and
monthly promo items.
• Control and followed all Alcohol
and Gaming standards.
• Controlled bar on own.
• Used Point of sales Systems.
• Exceptional customer service.
• Opening and closing of bars.
• Use of coffee machine.
Dome Café; Scarborough, Perth
Assistant Manager
March 2013-December 2013
The Dome Scarborough is a company operated café located all throughout WA, Australia.
• Hired and trained new staff.
• Learnt all about KPI’s.
• Weekly Stocktake.
• Floor management.
• Use of coffee machine.
• Rosters.
• Actively promoted a cooperative
and harmonious working climate to
boost morale, productivity and
efficiency.
• Reduced and controlled company
expenses.
• Received and unloaded incoming
shipments.
Miss Maud’s Cafe: Karrinyup, Perth
Barrister
May 2012 – March 2013
Miss Maud’s is a company operated café located in shopping centres in Perth, Australia.
Miss Maud’s prides themselves on coffee by delivering exceptional coffee and making their
own coffee beans. It also has counter service serving all its own bakery goods.
• Opening, operating and closing of
coffee machine.
• Exceptional customer service.
• Table service.
• Use of point of sales systems
• Training of new staff.
• Opening and closing of Cafes
dining area.
• Upselling of products
• Knowledge of all food and
beverage items
• Received and unloaded incoming
shipments
Telco Group Australia, (TGA) Perth
Phone Sales Representative
February 2012 – May 2012
Telco group is a sub-contractor to Telstra who sells phone plans and all products on behalf of
Telstra. This position involved me selling Telstra’s phone plans and new products over the
phone to existing customers.

3. .
• Understanding and fitting phone
issues.
• Consistently exceeding sales
targets.
• Up selling different products with
higher commissions.
• Automatic phone caller, so once
you complete one sale you are on
to the next.
• Product launches and training
monthly.
• Re-signing Telstra customers
phone plans.
• Weekly sale target meetings.
35 Degrees South; Paihia, New Zealand
Waitress/ Bar Attendant
October 2009 – February 2012
35 Degrees South was popular family owned restaurant and bar with A La Carte service.
Located in one of New Zealand’s tourist destination winning awards for its amazing food and
service.
• A la carte Service
• Trained new staff.
• Upselling of food, beverage and
monthly promo items.
• Control and followed all Alcohol
standards
• Controlled bar on own.
• Used Point of sales Systems.
• Exceptional customer service.
• Opening and closing of bar and
restaurant.
• Use of coffee machine.
Education History
KeriKeri High School, New Zealand Achieved NCEA L3
Certification
• Responsible Services of Alcohol
• Responsible Certificate in Gaming
• Barrister Certificate
• First Aid Certificate
• Full NSW drivers licence