Responsibilities Ø Managed events and projects for clients such as Fiat, Pirelli, Banca Popolare di Milano, Telecom Italia. Ø Organized conferences, product launches, incentive trips, team building activities and exhibitions.

1. Barbara Lazzaroni
Via A. Martinazzoli, 3 20161 Milano Born in Milan, 22/12/1984
Cell: 339 3233254 e-mail: lazzaroni.barbara@gmail.com
1
Key
Strengths
10
Years
experience
in
customer
service
in
different
industries
(Hospitality,
Events,
Admin).
1
year
experience
as
Team
Leader
(Fuori
Salone),
10
years
experience
as
hostess
exhibition
and
congresses.
Reliable,
punctual,
very
hard
worker
and
with
a
strong
work
ethic.
Very
collaborative
in
a
team,
passionate
and
energetic.
I
love
to
provide
a
friendly
and
attentive
service.
And
with
my
vibrant
personality,
I
always
try
to
create
a
positive
working
environment.
Quick
(and
keen)
learner:
working
in
different
industries
allowed
me
to
acquire
a
diverse
range
of
skills
and
adapt
myself
in
many
situations.
I
also
developed
my
decision-­‐making
and
problem
solving
skills.
Graduated
in
Tourism,
I
always
loved
to
work
with
people.
Extensive
working
experience
overseas:
Australia,
Greece,
Egypt,
Ireland,
Netherlands
and
Switzerland.
IT
&
Language
Skills
IT
&SOFTWARE
SKILLS:
Excellent
use
of
Office,
Mac,
Database,
Social
Networks,
CRM,
Restaurant
software.
LANGUAGES
SKILLS:
English
Fluent,
French
and
Spanish
Intermediate,
Italian
mother
tongue.
Education
IELTS
academic
preparation
course
Fusion
English,
Melbourne,
Australia
September
2014-­‐
February
2015
BACHELOR
DEGREE
IN
TOURISM
University
Bicocca,
Milan
September
2003-­‐
April
2009
DIPLOMA
IN
LANGUAGES
Istituto
Carlo
Tenca,
Milano
September
1998-­‐
July
2003
Relevant
Working
Experiences
DELAWARE
NORTH,
worldwide
hospitality
company,
Melbourne,
VIC,
Australia
April
2014-­‐
January
2015
Food
&
Beverage
attendant
for
corporate
dinner,
sporting
events,
concerts,
weddings,
cocktails,
private
functions.
Responsibilities
Ø Worked
for
major
events
such
as
Australian
Tennis
Open,
Gran
Prix
Melbourne,
Melbourne
Cup,
University
graduations,
AFL
Football
League,
Football
Club
private
functions
and
concerts
providing
attentive
and
friendly
service
to
a
number
of
corporate
guests
between
150
and
3.000.
Ø Service:
buffet,
table
service,
set-­‐up
and
pack-­‐down;
breakfast,
lunch,
dinner,
cocktail
party.
Ø Achievements:
received
feedback
as
“best
team
performance”
during
the
Australian
Open
tennis
and
received
compliments
by
Dokovic
for
our
service.
Served
a
number
of
approx.
11.000
corporate
guests
in
2
weeks
with
a
team
of
30
people.
Received
positive
feedback
from
the
customers
I
served
for
the
excellent
service.
ALLIANCE
ABROAD
INTERNATIONAL,
Exchange
Program,
Melbourne,
VIC,
Australia
May-­‐
August
2014
Program
Coordinator.
Responsibilities
Provided
support
to
a
group
of
50
international
participants
coming
to
Australia
to
look
for
a
job.

2. Autorizzo
il
trattamento
dei
miei
dati
personali
ai
sensi
del
D.
lgs.
30/06/2003
n.196
“Codice
in
materia
di
protezione
dei
dati
personali”. Barbara Lazzaroni
2
Ø Assessed
their
skills,
screened
their
resumes
and
interviewed
them
through
Skype.
Ø Organized
social
events
and
occasions
for
participants
to
meet-­‐up;
created
videos
and
pictures
(material
that
has
been
used
on
the
social
network
like
the
AAG
Facebook
page
to
create
testimonials).
Ø Updated
the
software
SharePoint
with
approx.
500
new
job
positions
and
collaboration
with
hotels
such
as:
Starwood,
One
&
Only,
Novotel,
Sofitel,
Hilton.
Ø Achievements:
maintained
a
client
satisfaction
of
the
90%
providing
an
efficient
problem
solving.
MOSS
WOOD
WINERY,
premium
wine
producer
in
Margaret
River
region,
WA,
Australia
January-­‐
July
2013
Wine
Tasting
host,
Wine
Sale
and
Office
Assistant.
Responsibilities
Ø Conducted
private
wine
tastings
for
groups
of
up
to
15
people;
excellent
knowledge
of
Moss
Wood
products.
Ø Office
Assistant:
receptionist,
dispatched
wine
orders,
managed
a
database
of
more
than
2.000
customers.
Ø Worked
at
the
vintage,
pruning,
bottling
and
wine
packaging.
Ø Achievements:
increased
sales
twofold
and
the
customer-­‐loyalty
of
the
110%.
MENCOMPANY,
marketing
and
events
management
agency,
Milan,
Italy
January-­‐August
2012
Operational
and
Strategy
Assistant
for
an
International
Project.
Responsibilities
Ø Collaborated
at
the
creativity
of
the
projects
in
terms
of
identification
of
extra-­‐ordinary
activities.
Contact
with
suppliers,
press
offices
and
digital
agencies.
Ø Achievements:
increased
the
brand
visibility
and
the
sale
of
+100%
thanks
to
the
effective
social
media
campaign,
the
creative
idea
and
collaboration
with
artists,
venue
manager,
Research
Institutes
and
press
agencies.
DESIGN
PARTNERS,
Marketing
and
events
management
agency,
Milan,
Italy
January-­‐October
2010
Project
Manager
and
Team
Leader
for
the
preparation
of
annual
events
during
the
Design
Fair
in
Milan.
Responsibilities
« Organization
of
the
event:
“7
Days
of
Design”,
movie
premiere
with
famous
designers
and
journalists:
Ø Site
inspections,
dealt
with
the
catering
company
and
cinema
Director.
Ø Contacted
designers,
sent
invitations,
recalled
journalists
and
guests,
created
press
material.
« Colllaborated
to
the
idea
and
management
of
the
territorial
Marketing
Event
“Zona
Tortona
Design”:
Ø Team
leader
for
the
Info-­‐point
in
Tortona
district
(managed
10
people).
Managed
problem
solving
Ø Collaborated
with
the
marketing
department
and
press
office
to
create
the
communication
material.
Ø Achievements:
run
smoothly
both
events
with
very
positive
feedback
from
clients
and
visitors.
Other
working
experiences
Exhibition
hostess
(10
years),
shop
assistant
(H&M),
promoter
(Rinascente),
corporate
receptionist
(Costume
National),
hotel
receptionist
(CitizenM-­‐Amsterdam),
Personal
Assistant
(Indesit),
Hostess
Ristorante
(Bulgari
Hotel).