The document discusses decision making as the essence of a manager's job. It outlines an 8-step decision making process: 1) identify the problem, 2) identify decision criteria, 3) allocate weights to criteria, 4) develop alternatives, 5) analyze alternatives, 6) select an alternative, 7) implement the alternative, and 8) evaluate the decision. It also discusses types of problems/decisions, decision making styles, biases that can influence decisions, and guidelines for effective decision making.