This document discusses communication skills and the communication process. It defines communication as the art of creating and sharing ideas. It then outlines the key stages in the communication process: identifying the source and message, encoding the message for the audience, choosing a channel to deliver the message through, decoding and receiving the message, providing feedback, and considering the context of the communication. The overall goal is for students to understand communication skills and be able to effectively implement the communication process.

1. ACTIVITIES

3. Learning Outcome
At the end of this session, students will be able to:
 Identify definition of communication and communication skills
 Implement the process of communication
 Recognize their own basic personality.

4. WHY IT IS
IMPORTANT
??
Helps
communicate with
effective speaking
and writing
Enhance ability of
problem-solving
Helps in better
decision making
Helps maintain
good relationship
Creates smooth
and clean
workflow
Reflect better
professional
image
Develops self-
esteem and
confidence
Enhance
possibility of
success

5. What is Communication?
Communication is the art and process of creating and sharing ideas

6. What are communication skills?
Communications skills are tools that we use to remove the barriers to
effective communication

7. SOURCE
MESSAGE
ENCODING
CHANNEL
DECODING
RECEIVER
FEEDBACK
CONTEXT COMMUNICATION
PROCESS
composed of several stages, each of which offers poten
barriers to successful communication

8. SOURCE
MESSAGE
ENCODING
CHANNEL
DECODING
RECEIVER
FEEDBACK
CONTEXT
SOURCE of the message is the messenger.
The sender must know why the
communication is necessary and what result
is needed

9. SOURCE
MESSAGE
ENCODING
CHANNEL
DECODING
RECEIVER
FEEDBACK
CONTEXT MESSAGE is the information that you want to
communicate. If you cannot summarize
information that you need to share, you aren’t
ready to begin the process of communication.

10. SOURCE
MESSAGE
ENCODING
CHANNEL
DECODING
RECEIVER
FEEDBACK
CONTEXT ENCODING is the process of taking your
message and transferring it into proper
format for sharing it with your audience. It
requires knowing your audience and
ensuring that your message provides all of
the information that they need.

11. SOURCE
MESSAGE
ENCODING
CHANNEL
DECODING
RECEIVER
FEEDBACK
CONTEXT
The CHANNEL is the method of communication
that you choose such as face to face, by
telephone, or via email

12. SOURCE
MESSAGE
ENCODING
CHANNEL
DECODING
RECEIVER
FEEDBACK
CONTEXT DECODING is the process of receiving the
message accurately and requires that your
audience has the means to understand the
information you are sharing

13. SOURCE
MESSAGE
ENCODING
CHANNEL
DECODING
RECEIVER
FEEDBACK
CONTEXT
You have expectations for a response from the receiver
when you send a message. You can increase the
chances of getting this result by addressing your
audience’s concerns or addressing specific benefits as
part of your communication

14. SOURCE
MESSAGE
ENCODING
CHANNEL
DECODING
RECEIVER
FEEDBACK
CONTEXT
FEEDBACK let you gauge how successful you were at
communicating. It also offers chance to adjust your
communication process for the future.

15. SOURCE
MESSAGE
ENCODING
CHANNEL
DECODING
RECEIVER
FEEDBACK
CONTEXT
culture
relationship
environment
CONTEXT Is the situation in which you are
communicating. It involves things such as
your relationship with your audience, the
culture of your organization and your general
environment.