The document outlines the fundamentals of communication, defining it as a process involving the exchange of messages between a sender and a receiver. It highlights various forms of communication (visual, verbal, non-verbal, written) and emphasizes the importance of effective communication skills for conveying ideas and understanding. Additionally, it discusses factors that affect communication, including language barriers, personal experiences, and emotional states, and concludes with principles for effective communication, known as the 7 Cs.

1. COMMUNICATIO
N SKILLS
CLASS: IX
SUB: INFORMATION TECHNOLOGY-
YEAR: 2021
CHAPTER : 1

2. WHAT IS
COMMUNICATION?
Communication means being able to tell other people what you want to
say.It is defined as the process of understanding and sharing meaning.
Communication is simply the act of transferring information from one
place, person or group to another.
SENDER RECEIVER

3. WAYS OF
COMMUNICATION
It can be take place in many ways:
Visual form
(communicating via pictures, logos …..)
Verbal form
(communicating orally)
Non-Verbal form
(communicating using body language , gesture….)
Written form
(communicating via handwritten or printed)

4. De-Encoding
ELEMENTS OF
COMMUNICATION
Communication cannot happen if there is only one person.It takes at
least two people or more to make some communication.
elements of communication
RECEIVER
OR
RECIPIENT
MESSENGER
OR
SENDER
The Message
Feedback
Information / Input
Behaviour/Output
What I mean?
What I
understand?
Encoding

5. ELEMENTS OF
COMMUNICATION
Send
er
Encodin
g
Decodin
g
Receiv
er
Feedba
ck
Respons
e
Messag
e
Media
Sender Encoding Communication channel
Decoding Receiver Response feedback

6. ELEMENTS OF
COMMUNICATION
The person who wants to send the information.
Sender
Ideas
The information or ideas the sender wants to give the receiver
Message The actual message sent.
Encoding
The sender selects a common language that can be understood by
the receiver and encodes the information
Communication Channel
The sender select or choose the channel for sending the required information, ideas
etc.Example: letter, fax, email or telephone.

7. Receiver is the person who receives the message or for whom the
message is meant for.
Receiver
The person who receives the message or symbol from the
communicator tries to convert the same in such a way so that he
may extract its meaning to his complete understanding
Decoding
Feedback is the process of ensuring that the receiver has received
the message.
feedback

8. CHARACTERISTICS OF
COMMUNICATION
(1) It Involves at Least Two Persons:
Communication involves at least two persons, a sender and a receiver. The sender is
called communicator and the receiver of the message is known as communicate.
(2) Message is a Must:
A message is the subject matter of communication. e.g., the contents of the letter or
speech, order, instructions or the suggestions. A communication must convey some
message. If there is no message there is no communication.
(3) Communication May be Written, Oral or Gestural:
Communication is generally understood as spoken or written words. But in reality, it is
more than that. It includes everything that may be used to convey meanings from one
person to another, e.g., movement of lips

9. (4) It is an Integral Part of the Process of Exchange:
It refers to the exchange of ideas, feelings, emotions and knowledge and information’s
between two or more persons.
(5) Communication is a Two Way Process:
It involves both information and understanding. Communication is not complete unless the
receiver has understood the message properly and his reaction or response is known to the
sender.

10. IMPORTANCE OF
COMMUNICATION
(1) Base for Action:
Communication acts as a base for any action. Starting of any activity begins with
communication which brings information necessary to begin with
(2) Planning Becomes Easy:
Any type of information regarding the human resource requirement of each
department of the organisation with their qualifications, the type and kinds of job etc. can
be collected through communication which helps in human resource planning
(3) Means of Coordination:
Communication is an important tool for coordinating the efforts of various people at
work in the organisation.

11. (4) Aids in Decision-Making:
The information collected through communication aids in decision-making. Communication
facilitates access to the vital information required to take decisions
(5)Provides Effective Leadership:
A communication skill bring manager near to his subordinates and exchange ideas and
submits appropriate proposals, knows their opinions, seeks advices and make decisions.
(6)Boosts Morale and Motivation:
An effective communication system instills confidence among subordinates and workers
ensuring change in their attitude and behaviour

12. SO WHAT IS COMMUNICATION
SKILLS?
Communication skills are those skills which are needed to speak and write
properly. Communication skills are abilities you use when giving and receiving
different kinds of information. Some examples include communicating ideas,
feelings or what’s happening around you. Communication skills involve
listening, speaking, and observing.

13. PERSPECTIVES IN
COMMUNICATION
Perspective has a Latin meaning "look through" and all the meanings of
perspective have something to do with looking. Your perspective is the way you
see something. If you think that mobile corrupt children's minds, then from
your perspective a mobile is a evil think.
Perspectives are ideas, views, or fixed ways of thinking. These sometimes affect
our communication. For example, if you have a fixed idea that your teacher or
father is strict, even when they are being friendly, you may think they are
scolding you even though they are polite. In the same way, others may also have
fixed ideas about you, which affect whatever you say to them.

14. FACTORS AFFECTING PERSPECTIVES
IN COMMUNICATION
Language:
In case of use of incorrect words, unfamiliar language and lack of detail, language can act as a
barrier to communicate what one wishes to convey.
Visual Perception:
Visual perception is the brain’s ability to make
sense of what we see through our eyes. For
example, completing partially drawn pictures
with visual perception whereas they may be
something else

15. Past Experience:
Letting our earlier experience stop us from understanding or communicating clearly. For
example, “I scored low marks in my Maths exam, so I am scared to ask and answer
questions in class.”
Prejudice:
Fixed ideas, such as thinking “No one in my class likes me” may stop a student from
communicating openly in the class.
Feelings:
Our feelings and emotions, such as lack of interest or not trusting the other person affect
communication. For example “I am not feeling well, therefore, I don’t want to talk.” or another
example is “Some student like math's and some don’t “
Environment:
Noise or disturbance in the surroundings may make communication difficult. Example, talking
to a friend in a function where there is loud music being played

16. Personal factors:
Personal factors include your own feelings, habits and ways of thinking. For example, fear,
and low confidence may make communication difficult
EFFECTIVE
COMMUNICATION
Effective communication can happen if we follow the basic principles of professional
communication skills.
These can be abbreviated as 7 Cs.
Clear :Be Clear about what you want to say.
Concise(संक्षिप्त): Use simple words and say only what is needed.
Concrete(ठोस) : Use exact words and phrases.
संक्षिप्त

17. Correct: Use correct spellings, language and grammar.
Coherent(समझने में सरल होना): Your words should make sense and should be related to the
main topic.
Complete: Your message should have all the needed information
Courteous(क्षिनम्र): Be respectful, friendly and honest