Sessione di approfondimento sulle soluzioni per monitorare e garantire la qualità delle applicazioni di business.

1. Service Assurance
Basiglio, 29 Maggio 2012
Partner Day
Milano, 29 Maggio
Roma, 31 Maggio

2. new options & added complexity require a new
management model
data center business service demand
sales
user experience customer
service
finance business
agility
marketing
private hybrid public
IT “on demand”
Partner Day

3. CA Service Assurance
Partner Day

4. Infrastructure Management
Redefine infrastructure management to become application aware
APPLICATION AWARE
Discover infrastructure, Standardize Optimize system
map & dynamically management and behavior and predict
maintain relationships triage across physical, end-user problems
virtual, and cloud before they occur
Partner Day

5. Application Performance Management
Monitor all transactions & applications 24x7 to meet customer expectations objectives
BUSINESS CENTRIC MANAGEMENT
Deliver end-to-end Link user experience
transaction visibility with business impact to Accelerate triage and
across physical, virtual prioritize problem root cause diagnostic
and cloud resolution
Partner Day

6. Service Operations Management
Improve service quality and predictability while lowering IT support costs
QUALITY AND PREDICTABILITY
Model & monitor Analyze how apps & Pinpoint root cause
services end-to-end components from each and mitigate risk across
based on data from CA technology silo impact traditional and hybrid
& 3rd party tools service delivery environments
Partner Day

7. CA Service Operations Insight
designed for the today’s dynamic business and IT environment
 Service performance and comparison
management
 Contractual service level management
 Role-based real-time dashboards,
technical consoles
 Service analysis reports
Service Operations console Operations console
dashboard service models unified alerts
Mobile Service
UI reports
 Service-aware domain discovery, root
cause analysis, performance
management, triage and remediation
Partner Day

8. CA Service Operations Insight
aligns operations with the business
Optimized
operations
Automated actions
for remediation
IT Executives Service Desk &
Common Change Managers
understanding of service
quality and risk
Common
view of
services
Operations Service Level
Managers Managers
Operations Domain Experts
Support Staff
Partner Day

9. CA Service Operations Insight solution
benefits
Improve service quality by quickly
pinpointing sources of service-
impacting issues across all technology
quality domains so you can quickly fix them
and restore quality
Lets you
prioritize and
Improve service predictability by
pinpointing sources of risk to services resolve problems
across all technology domains – so you across your IT
predictability can address those issues before they service supply
impact quality chain—so you can
minimize risks to
your business
Optimize operations by automating
escalations and remediation, thereby
reducing triage and mean-time-to-repair
of service issues, and improving
communication and collaboration
Partner Day

10. CA Executive Insight
demonstrate IT’s strategic value
SITUATIONAL AWARENESS
High value metrics
quickly and easily
accessible to executives
and key stakeholders
Partner Day

11. new business dashboard
connect, share, decide with interactive visualizations
Freedom to connect, share, decide Add depth and value to
anytime anywhere metrics
Communicate to the business in the Simplified personalization let
language of the business users be in control
Partner Day

12. Industry Leaders Rely on Service Assurance from
CA Technologies
9 of the Top 10 Global Banks
of the Top 10 Global Telecommunications Companies
of the Top 10 Largest U.S. Federal Agencies (Executive Branch)*
5 of the Top 5 Health Care Wholesalers
of the Top 5 Medical Products & Equipment Companies
4 of the Top 5 Entertainment Companies
of the Top 5 Computers, Office Equipment Companies
of the Top 5 Information Technology Services Companies
Global rankings are based on the 2009 Global Fortune 500 list
U.S. rankings are based on the 2010 Fortune 500 list
* Federal agencies rankings are based on number of civilian employees. Source: U.S.. Office of Personnel Management
Partner Day

14. Partner Day

15. Auto discovery & Intelligent Traffic analysis &
root cause analysis performance analytics predictive capacity planning
Proactively identify Advanced traffic analysis
Discover and monitor the
performance degradations determines which
availability & health of
and take corrective action applications are affecting
infrastructure assets and
before customers are infrastructure performance &
automatically adapt to changes
impacted improves capacity planning
Helps improve efficiency and reduce costs
Helps improve problem resolution time by 50% (IDC)
Helps reduce help desk calls by 40% (IDC)
Partner Day

16. CA Infrastructure Management is designed to
provide VISIBILITY and CONTROL
into the performance and availability
of the service delivery infrastructure
and ALL of the traffic it delivers
– Common themes – Focus areas
• Multi-vendor, • Model- based root cause analysis
multi-technology • Proactive performance
• Cross-domain • Infrastructure fault management
• Scalable • Network flow analysis
• Best-of-breed • Capacity planning
• Fast time-to-value • Pre-defined views & reports
Partner Day

17. Network Monitoring phases
Partner Day

18. Network Fault Management (CA-Spectrum IM)
• Does my devices up and running?
• What is my status ports?
• Via SNMP
Partner Day

19. AutoDiscovery and visual topology of Model-based event correlation, fault
physical & virtual infrastructure assets isolation and root cause analysis
Understand how the physical
and virtual environments are
related
Visually distinguish
physical and virtual
systems
Partner Day

20. Network Performance Management (CA-eHealth PM – CA-
NetQoS NetVoyant)
• What is my devices performaces?
• And my bandwith consumption?
• Via SNMP
Partner Day

21. Time Over Threshold Deviation From Normal
Is issue systemic, indicating a recurring Is performance unusual compared
vs. one-time incident? to normal behavior?
Time is Unacceptable = 15 min.
Upper
Threshold
Baseline
Lower
Threshold
Time
Time Window = 1 hour Time Window = 1 hour
Reduces unnecessary noise Promotes proactive IT management
Partner Day

22. Network Traffic Analysis (CA-NetQoS ReporterAnalyzer)
• Who are my Top Talkers?
• What kind of traffic is using my network?
• Via Netflow/IP-FIX
Partner Day

23. Partner Day

24. Helps avoid unnecessary
WAN costs by right sizing
your network links
Provides trending for future
network requirements by link
and application
Helps solve performance
problems faster with real-
time identification of
business and non-business
applications their users
Partner Day

25. Packets Capture (CA-NetQoS Application Delivery Analysis)
• What is my Application performances?
• There are customers having performance issues?
• Via packets sniffing
Partner Day

26. Packets Capture (CA-NetQoS Application Delivery Analysis)
Partner Day

27. Server Response Time
HTTP GET index.html (Data Request A)
Data Response A1 Network Roundtrip Time
ACK Response A1
Data Response A2
ACK Response A2
Retransmission Delay
HTTP GET nav.html (Data Request B)
Data Response B1
No Data Transfer Time
Response Data Response B1
No
Response Data Response B1
ACK Response B1
Total Transaction Time
Data Response B2
ACK Response B2
SuperAgent Collector Partner Day

28. Reconstruct data packets (CA-NetQoS GigaStor)
• What is traffic behaviors?
• Can I replay customer transactions?
• Via packets sniffing
Partner Day

29. Old Approach to Network Issues
1. User reports problem
2. IT watches and waits for problem to happen again
3. Start packet capture
4. Analyze problem
5. Resolve issue
Before GigaStor
Partner Day

30. New Approach to Network Issues
1. User reports problem
2. IT watches and waits for problem to happen again
3. Start packet capture
4. Analyze problem
5. Resolve issue
Before GigaStor After GigaStor
Partner Day

31. Reconstruct data packets (CA-NetQoS GigaStor)
Partner Day

32. VoIP Management (CA_NetQoS Unified Communication
Manager)
• What is my VoIP Call performances?
• There are customers having performance
issues?
• Via packets sniffing and CDR acquisition
Partner Day

33. VoIP Management (CA_NetQoS Unified Communication
Manager)
Partner Day

34. • E2E visibility
• Business Applications quality control
• Information correlation
• Efficiency
• Proactivity
• Rapid Root Cause Analysis
• Rapid resolution (MTTR
Partner Day

35. Prioritize based on
service impact Identify impact to service
health
Launch to domain managers for detailed
troubleshooting and remediation
Partner Day

37. Partner Day

38. Partner
Copyright © 2011 CA. All rights reserved. Day

39. End-users
Applications
Infrastructure &
Networks
Partner
Copyright © 2012 CA. All rights reserved. Day

40. CA APM
Cloud
Monitor CA Executive Insight
CA Service
Operations Insight
End User
Experience
Enterprise Third-party
Manager CA Catalyst
CA Infrastructure
Application Management
Triage &
Diagnosis
Management Console
CA ITKO
(Pre-production testing)
Partner Day

41. Business-Centric Management
Partner Day

42. Business Transaction Management
What went where, when, and what happened?
Partner Day

43. Partner Day

44. Partner Day

45. Partner
Copyright © 2012 CA. All rights reserved. Day

46. Partner Day

47. CICS
Transaction
Gateway ECI/COMAREA TP Monitors
Cross-Enterprise Coverage IPIC
CICS IMS
CICS Web Services
MQ Calls
MQ
DB2
Datacom
SYSVIEW
IDMS
What went where, when, and what happened?
Partner Day

48. Partner Day

49. Cloud Monitoring
What went where, when, and what happened?
Partner Day

50. Understand Monitor Prove Test app Monitor synthetic
end-user multiple vendors are response transactions traversing
experience sources to meeting time outside the hybrid infrastructure
anytime, identify SLAs of firewall to to accelerate root
anywhere problems 3rd Party know EUE cause diagnosis
Cloud
Customers Browsers Services Firewall Hybrid Data Center
Physical/Virtual Environment
Virtual
Switch Web Server App Server
Server
Web
Services
Mainframe
Load Packaged
Portal Database
Balancer App
Physical/Virtual Environment
Users Devices 3rd Party Firewall Hybrid Data Center
Cloud
Services
Partner Day

51. Partner Day

52. Partner Day

53. Partner Day

54. Partner Day

55. Thank you!