2. Mobilise your service staff
FieldService is a set of tools that simplifies routines, helping engineers and other service
professionals carry out service tasks away from the office more efficiently. It ensures they have all the
parts they need, receive service information and keep the company’s system updated at all times.
FieldService is the perfect mobile solution for time, and wherever they are working. This makes
service engineers and other technicians or work easier and more efficient, generating savings
representatives working out in the field. Using and greatly strengthening customer relations and
FieldService, engineers gain easy access to service satisfaction.
history, updated status reports on inventory and By using automated routines for placement
spare parts, a summary of the last service and of spare parts at the start of every day, service
other useful reports and messages – all in real- personnel always have everything they need to
carry out field service in the most efficient way.
MANAGEMENT
Real-time access to critical
up-to-date information that
is fully integrated with ERP
and CRM systems, provides
a better basis for decision
making and analysis, planning,
implementation and follow-up
of all aspects of business.
YOUR COMPAN Y AND SUPPLY CHAIN
SUPPLIER WAREHOUSE ACCOUNTING SERVICE MANAGER PARTS
Improve efficiency Optimized Integration with Direct contact with A complete
of service staff and stock levels and core systems field technicians, overview
suppliers with real- workflows and within ERP and their whereabouts of in-stock avail-
time information easy access to project planning, and the status of ability of spare
regarding ordering, information about eliminating spare parts in every parts, whether
avilability and spare parts for field manual service car. in warehouse,
delivery of spare service staff. workflows and service vehicle or
parts, new features increasing at an installation.
and models. accuracy.
2
3. “That is why the handheld solution from Consafe Logistics has become invaluable. It quickly tells
us what co-workers have done earlier on-site, and we can quickly determine if the problem is
repetitive and what we have to do.”
ROAR ELLINgvåg, RINgNES / CARLSBERg
Benefits:
n
Relevant information available out in the field n
Provides up-to-the-minute:
n
Keeps the ERP and CRM systems updated at all times - visit lists that show where to go at all times
- Object descriptions and guidance data
n
Increases efficiency of service staff
- Feedback reports on work performed
n
Reduces dependence on key personnel - Overview of spare parts and balances
n
Improves decisions making
YOUR CUSTOMER’S COMPAN Y
We improve your
customer interaction
MANAGEMENT
To facilitate their own decision
making, your customer may also
be given the opportunity to access
real-time, updated information
about key aspects of the field
service operation.
FIELD STAFF INSTALLATIONS CUSTOMER REPRESENTATIVE ACCOUNTING
Real-time information about On-site, real-time All information is accessible Work receipts may be
field assignments and service access to all real-time and on-site. signed on-site and
work, spare parts in warehouse information about sent electronically
and vehicle, details of the last an installation which for further handling
service work and history. means the service is for accounting and
carried out fast and records.
professionally.
MOBILE SOLUTIONS 3
4. Your partner today and tomorrow
Consafe Logistics is a leading European provider of solutions to customers that use
logistics to create a competitive advantage. For our customers we design, develop
and implement knowledge based solutions in supply chain. To continuously add
more customer value, we constantly innovate our portfolio of products and services.
The offerings we provide are: System solutions in supply chain, Business Mobility
solutions, Consulting and process improvements.
Consafe Logistics group is a member of the JCE group. We help customers in more
than 20 countries all over the world from our offices in Sweden, Denmark, Norway,
Netherlands, Poland, Russia and the United Kingdom.
Carlsberg Hitachi volvo Unilever
Canon COOP Norway Post Michelin
REMA 1000 Hepworth Heating glud & Marstrand Heineken
DSg International Alfa Laval Ferring AJ Products
Dahl International Hydro SCA Zbyszko
ICA Dagab/Axfood Akzo Nobel Nestle Waters
JYSK group Electrolux Polska
Nestlé ANWB Asda-WalMart Makro Cash & Carry
SKF Lövenskiold Supergros valeo
ADPO Arla Foods Securitas Dr Irena Eris
valora Trade Netto Bacho group Olesiejuk Poland
Ahlsell Onninen Euro Park
El-giganten Harper Collins Elektroskandia
Consafe Logistics AB Consafe Logistics AS Consafe Logistics B.V
Porfyrvägen 14 Jogstadveien 11, P.O. Box 24 Industrieweg 17
224 78 Lund, Sweden 2011 Strømmen, Norway 4731 SB Oudenbosch, Netherlands
Phone: +46 46 280 04 00 Phone: +47 02143 Phone: +31 165 31 97 97
Fax: +46 46 15 10 74 Fax: +47 64 00 68 01 Fax: +31 165 31 97 01
Consafe Logistics A/S Consafe Logistics Sp. z o.o. Consafe Logistics Ltd.
Meterbuen 33 ul.Warszawska 100/102 Hortonwood 37, Telford
2740 Skovlunde, Denmark 05-092 Łomianki, Poland Shropshire, TF1 7XT, United Kingdom
Phone: +45 44 50 29 00 Phone: +48 22 76 87 000 Phone: +44 1952 676 501
Fax: +45 44 50 29 01 Fax: +48 22 76 87 099 Fax: +44 1952 670 454
2008/02, version 1
www.consafelogistics.com
