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Gss America's "Managed IT Services" Overview


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Presentation on GSS America - Managed IT Services

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Gss America's "Managed IT Services" Overview

  1. 1. GSS America Infrastructure Management Services Overview
  2. 2. Who we are: Strong fundamentals: <ul><ul><li>A publicly listed and traded IT consulting, Solution development and Solutions delivery company. </li></ul></ul><ul><ul><ul><li>Application development and Management. </li></ul></ul></ul><ul><ul><ul><li>Infrastructure Consulting, Solutions development and Infrastructure Management Services. </li></ul></ul></ul><ul><ul><ul><li>Systems Management and Monitoring infrastructure implementation Services. </li></ul></ul></ul><ul><ul><ul><li>Off-shore development solutions </li></ul></ul></ul><ul><ul><ul><li>Remote (off-shore) Infrastructure Services. </li></ul></ul></ul><ul><ul><li>A CMM Level3 company with best in class quality and process frameworks </li></ul></ul><ul><ul><li>10+ years of global IT solutions delivery experience </li></ul></ul><ul><ul><li>Rated among the ‘Best Small Caps’ in ‘Asia’s Best Managed Companies’ rankings by Finance Asia </li></ul></ul><ul><ul><li>Features in Forbes list of mid and small sized companies – “Asia’s 200 Best Under A Billion.” </li></ul></ul>Global footprint: <ul><li>1500+ people across 10 near shore and offshore development centers </li></ul><ul><ul><li>Leveraging strategic acquisitions to enhance delivery capabilities </li></ul></ul>Partners to the best in the business: <ul><ul><li>300+ clients, 50+ Fortune 500 and 140+ Fortune 1000 clients </li></ul></ul><ul><ul><li>80% of business through repeat customers </li></ul></ul><ul><ul><li>40 client relationships greater than 5 years </li></ul></ul>
  3. 4. <ul><li>Our Solutions and Services are specifically designed to: </li></ul><ul><li>Enable our customers to focus on their core Business issues </li></ul><ul><li>Facilitate alignment our customers Business goals with Their IT infrastructure and cost models </li></ul><ul><li>Provide 24X7 monitoring and management of their IT systems </li></ul><ul><li>Increase productivity while simplifying IT operations </li></ul><ul><li>Enhance performance and operational efficiencies </li></ul><ul><li>Deliver considerable operational cost reduction and guaranteed service levels to end users </li></ul><ul><li>Improve Quality of Service (QoS) </li></ul><ul><li>Provide Access to a large pool of cross-skilled infrastructure consultants with extensive experience, spanning across multiple Technologies and Applications </li></ul>
  4. 5. Our Locations and infrastructure: Facilities Capacity <ul><ul><li>India: Cyber Gateway IT Park, Hyderabad India </li></ul></ul><ul><ul><li>2 Floors in Building B (3 rd and 5 th ) </li></ul></ul><ul><ul><li>Albany, NY: 1762 Central Avenue, Albany, NY & </li></ul></ul><ul><ul><li> Suite 37E, 325 5 th Avenue, NY, NY </li></ul></ul><ul><ul><li>Mt. Prospect , IL : 1699 Wall St. Suite 201 </li></ul></ul><ul><ul><li>Mt.Prospect, IL . 60056 </li></ul></ul><ul><ul><li>300 per shift on (Floor Capacity) </li></ul></ul><ul><ul><li>Two 30+ seat training rooms </li></ul></ul><ul><ul><li>State of the art 30 seat 24X7 NOC (serves internal & external customers) </li></ul></ul><ul><ul><li>2 Server Rooms with gas based fire retardant systems </li></ul></ul>Security Connectivity <ul><ul><li>Manned and un-manned security </li></ul></ul><ul><ul><li>6 Security Checks to reach either floor </li></ul></ul><ul><ul><ul><li>4 Guard Posts </li></ul></ul></ul><ul><ul><ul><li>1 Key Card System </li></ul></ul></ul><ul><ul><ul><li>1 Biometric System </li></ul></ul></ul><ul><ul><li>4 separate and unique ISPs with ISP Failover at the Firewall </li></ul></ul><ul><ul><li>3 separate voice line providers </li></ul></ul>Certifications <ul><ul><li>ISO 9001:2000 – Quality Management Systems </li></ul></ul><ul><ul><li>ISO 20000 – International Standard for IT Service Management (in progress) </li></ul></ul><ul><ul><li>ISO 27001 – Information Security Management </li></ul></ul><ul><ul><li>CMMi Level 3 </li></ul></ul>
  5. 6. Our Vision and Charter GSS America is committed to provide innovative, High-quality, and flexible infrastructure solutions at a better cost We strive to become Industry recognized “Infrastructure Solutions ” leader by: <ul><ul><li>Leveraging technology and thought leadership as well as our world class global delivery model. </li></ul></ul><ul><ul><li>Providing Flexible, Intelligent, complete, and Comprehensive RIM-Centric Enterprise operations Solutions which will dramatically reduce IT operations cost. </li></ul></ul><ul><ul><li>Designing and managing world class Modernization and IT Transformational solutions & by focusing on the next generation IT Infrastructure technologies and Solutions. </li></ul></ul><ul><ul><li>Continuous commitment to World Class technology, Security, Quality and Project Management disciplines. </li></ul></ul>
  6. 7. Our Operational Goals <ul><li>Build a world class global Infrastructure Delivery organization in order to provide most optimized on-shore- off-shore RIM composition and Operational cost Model. </li></ul><ul><li>Provide complete and comprehensive Enterprise Optimization Solutions. </li></ul><ul><li>Provide World class Modernization and IT Transformational solutions. </li></ul><ul><li>Reduce our clients’ total Cost of IT operations by 40 </li></ul>
  7. 8. GSS America’s Infrastructure competencies today
  8. 9. Infrastructure Engagement Maturity and Migration Process From current Staffing model … to fully managed services model
  9. 10. Our Vision for integrated IT Services Management Business Value Services Integration Process Maturity Modernization SOA Services on demand IT Services Management Integrated Change Management Business Services Management
  10. 11. Business impact of our IT management framework <ul><li>Stabilizing and managing IT and business Risk will Lead to Improved Capabilities and Increased Agility. </li></ul>Customer Challenges & Solutions’ Drivers Business Risk <ul><li>Support existing business demands </li></ul><ul><li>Support future business activities </li></ul>Operational Risk <ul><li>People </li></ul><ul><li>Complexity </li></ul>Affordability Risk <ul><li>Cost of tools </li></ul><ul><li>Cost of maintenance </li></ul><ul><li>Cost of upgrades </li></ul>Capacity <ul><li>Additional cost effective capacity </li></ul><ul><li>Improved response time </li></ul>Functionality <ul><li>Support new complexities </li></ul><ul><li>Support new business model </li></ul>Visibility <ul><li>Process automation </li></ul><ul><li>Process optimization </li></ul><ul><li>Process elimination </li></ul><ul><ul><li>IT services to accommodate business Expansion and M&A </li></ul></ul>Acquisition of IT services as utility services Developing new revenue stream by building new IT-driven services
  11. 12. Engagement Process: Discover, Engage, Build & Run
  12. 13. GSS America’s Strategic Partnerships