1. SANDIP MERAI
B-403, Sarjan Complex, B/h Jalaram temple, L.P.savani road, Adajan, Surat, Gujarat,
India
Contact No.: 09067987433, +91- 09909101218 (R)
E Mail: sandip.merai3@gmail.com, sandipmerai@d2h.com
Seeking managerial assignments in Technical Appliances Service Operations/ Customer
Support with a growth oriented organization of Bharat Business channel ltd, Videocon
d2h.
 A result oriented professional with over 15 + years of experience in Technical Service
Operations & Customer Service Operations.
 Presently associated with Bharat Business Channel Ltd. Videocon Group As cluster head
service (Deputy Manager Position M-1.) @ Surat/Ahmadabad/Vadodara.
 Resourceful at maintaining business relationship with clients and customers to achieve quality
product and service norms by resolving their service related critical issues.
 Proven abilities in resolving technical issues thereby enhancing customer delight & service.
 Experience in maintenance/operations of a wide spectrum of equipments and components.
Adept at preventive and breakdown maintenance of various machineries.
 In-depth technical knowledge in attending and handling service & maintenance of Consumer
Appliances, Electronics, IT & DTH products.
 Skilful at monitoring & motivating the workforce to enhance their efficiencies & assist them to
deliver quality services to clients. Deft at organizing need based trainings for ASC’s and
dealers on various technical aspects.
 An effective communicator with excellent interpersonal & managerial skills.
KEY STRENGTHS ACROSS ASSIGNMENTS
Service Operations
 Formulating service budgets, forecasts & operational plans and implementing cost-saving
measures at client end.
 Supporting sales on technical aspects- product feedback, Presale inspections, Product demos,
competitor’s products comparison & technical discussions etc.
 Ensuring immaculate service by servicing professional products at component level in the
field.
 Analyzing the data Related to various Performance and Quality parameters of group.
 Managing after sales service of professional products range as well as monitoring service
dealers/franchisee network.
Franchisee Operations
 Managing overall franchisee operations, identifying new franchisees for expanding service
network.

2.  Handling verification of the franchisee and vendor bills for ensuring authentication.
 Regularly visiting the franchisee and various dealers thereby ensuring smooth workflow.
Customer Support
 Ensuring maximum customer satisfaction by providing them with pre/post technical service
assistance and achieving delivery and quality service norms.
 Collecting & collating data on repeat jobs/ other specific complaints & discuss the same with
the manufacturing team for counter measures.
 Finalizing annual maintenance contracts with the clients and making regular visits at their end
for handling their grievances.
 Interacting with customers for solving their technical problems.
Team Management
 Imparting /organizing training programs for the service engineers/ customers & driving them
to achieve pre planned service targets.
 Incorporating bonded teamwork and managing healthy environment.
 Leading, training & monitoring the performance of team members to ensure efficiency in
service operations and meeting of individual & group targets.
Technical
Maintenance & Operations
 Conducting tests & inspections for ensuring their operational effectiveness.
 Coordinating with the customer for providing proactive maintenance solutions.
 Developing preventive & predictive maintenance plans for minimizing breakdown situations.
 Identifying & rectifying fault with responsibility of monitoring adherence to quality
specifications.
 Planning & controlling inventories for entire stock management and availability as per
requirement.
CAREER SCAN
Presently working in Bharat Business channel Ltd. Group of Videocon for IDTV and D2H
products as cluster head service since date 25-08-08.
Area Handling surat/ Ahmadabad and North Gujarat
Total Year: currently working from last 6 + year
Handled Surat and Ahmadabad Cluster service operation with chain of 11 Direct
service centres, 20+ service franchisee and around 300+ engineer/ SSD and back
office staff.
Jan’ 07 – 23 Aug’08 L.G. Electronics India Limited, Surat as Area Service In Charge
Total Year: 1.7 year
Role:
 Forefronting the entire gamut of sales & service operations for Consumer Appliances,
Electronics & IT products in the assigned Surat branch.
 Monitoring the entire gamut service operations such as managing the field staff, providing
technical support, achieving services revenue targets, scheduling etc.
 Executing the installation & maintenance of HA /CE Products.
Attainments:
 Holds the distinction of being selected for company visit at:
o L.G. Electronics Ltd. Seoul (South Korea).
o L.G. India Ltd. Plant at Noida, Delhi, India.
Jan’ 04 – Oct’ 06: Emirates Trading Agency, Dubai, UAE as Air condition and
Appliances Supervisor
Total Year: 2.9 year

3. Role:
 Spearheading all operations for installation & servicing of Ducted split, package & air
condition unit.
 Executing projects works for Villas & Buildings for Air conditioning erection works.
 Handling Routine customer service for air conditioners and Cooking range, Dish washer,
Coffee machine, Ref. and washing machine.
 Overseeing ordering & delivery follow up from manufacturer & Principles Company in Italy.
 Supervising service calls for air conditioning and Home appliances.
Jan’ 01 – Jan’ 04: Macotax Consultant Private Limited Videocon, Branch service In
Charge
Baroda Branch.
Total Year: 3 year
Role:
 Accountable for providing centralized after sales services for all Videocon Appliances
 Monitoring & Supervision of all the service activities.
Supervising activities of franchisee service centres in Central Gujarat region.
 Managing a technical staff of over 45 technicians for providing effective services.
 Arranging free service camps for village customers providing mobile service van
management.
 Offering annual maintenance contract for out of warranty customers.
Jan’ 00 – Jan’ 01: LG Electronics India Limited, Baroda as Service In charge
Total Year: 1 year
Role:
 Administering overall service operations for L.G. products in the assigned region of Gujarat
for central Gujarat territory.
 Supervising the servicing of various electrical products such as Air conditioners,
Refrigerators, Microwave oven, Washing Machines and consumer Electronics.
 Assisting on field technicians for the critical problem solutions and installation work.
 Maintaining inventory of spare parts for smooth service operations.
Feb-1994 to Dec 1999: Videocon International ltd. Baroda as service supervisor for
home appliances.
Total Year: 6 year
• Worked as service engineer and supervisor for appliances products for Videocon products.
• Washing Machine, Refrigerators, microwave Oven, Air condition repairing knowledge.
Total years of working managerial experience is 15 +
CAREER SCAN
1992 Part Time Certificate ITI Course of Electronic Mechanic, Baroda in GCEL.
1993 Diploma in Electrical Engineering from M.S. University Vadodara. Gujarat.
2011-13 DBA-MBA (Operation Management) Pass out with B grade from IIMRT –
Ahmadabad.
PERSONAL DOSSIER
Date of Birth : 23rd
September 1968

4. Passport Number : H 0902995,, Exp. 7.10.2018.
Driving License : Light motor driving licence of UAE (Dubai)
Present Salary : 12.19 L . Pa.