- Amol R Pujari has over 17 years of experience in the construction equipment industry handling roles in service, parts, sales, dealer development, CRM, and product development. - He currently works as the Senior Manager of Product Support for compaction machines at Ammann Apollo India Pvt Ltd. - Prior to this, he worked at JCB India Ltd for over 7 years as the Senior Manager of Product Support, handling operations for 3 dealerships and improving customer satisfaction indexes.

1. Amol R Pujari
B-2 Ratna Palace, Opp. Mothers Dairy, Judges Bunglow Road, Bodakdev, Ahmedabad–380015
(M) +919687676575, +919860617506, Email: amol_pujari_2000@yahoo.com ,
amol.adv@gmail.com
Brief Overview
• Having 17 + years of experience in Construction equipment industry handling profiles of
service, parts, sales, dealer development, CRM, Livelink, product development etc.
• Worked with various well renowned companies in Construction and mining equipments
like JCB, Telcon, Kobelco, Terex, Gmmco and currently working with Ammann Apollo
India Pvt Ltd and taking care of Product Support part for Compaction machines All India.
• Has experience in Launch of new product and the support there after to make the
product successful in the market
• Exceeding the expectations of the customers and the management as well with well
organized working strategy.
• Track record of providing excellent client satisfaction and managing business of business
partners.
• Creative and committed with an ability to perform under pressure and competitive
situation.
BRIEF OVERVIEW

2. • Effective in utilizing resources, improving process, increasing quality and reducing cost.
• Excellent Communication and interpersonal skills with abilities to lead and motivate the
team in the direction of achieving the desired goal.
Ammann Apollo India Pvt. Ltd.
• Working with Ammann Apollo India Pvt. Ltd as Senior Manager – Customer Care since
Oct’2015. Ammann Apollo is a JV company between Ammann – Switzerland and Apollo
– India with 70% stake of Ammann and 30 % stake of Apollo. The company is into
manufacturing of road machineries like Asphalt plant (drum mix and batch mix), Pavers
(Sensor and Mechanical), Compaction machines ( Rammer, Vibratory plate, Soil
compactor, Tandem roller, PTR) of various ranges having manufacturing facility at
Mehasana (Gujarat).
Job Responsibilities:
• Handling Service Operation for the Compaction machines All India.
• Formation of Service Reports, warranty policy for Compaction machines.
• Supporting the Quality, Design and production team in the modification of the product
• Meeting the customers and understanding their requirements further providing the
inputs to the Design for necessary changes.
• Making of training material.
• Imparting training to the team members at Branches and at Head Office.
PROFESSIONAL EXPERIENCE

3. • Coordinating with branch team and taking regular feedback on the Compaction
performance and discussing the same with the Management.
• Visiting customer and machine site for any queries.
• Also getting involved in the Paver finisher monitoring which are newly launched and
sharing their performance with the Management.
• Product issues sharing with the management occurrence wise and value wise for better
understanding and taking it with Production, Purchase, Quality and Design for necessary
modification/rectification.
• Deputation of manpower from head office to the site for the issues reported for
necessary rectification.
• More engagement with the customer for making the product better and as per the
requirement of the customer.
• Manpower utilization being measured through the internal CRM system.
JCB India Ltd
• Worked with JCB India Ltd as Senior Manager – Product Support since May’2008 till
Oct’2015. JCB India Ltd is manufacturer of Backhoe Loaders, Excavators, Compactors,
Loaders, Skid Steers, Cranes, and Telescopic Handlers etc. having manufacturing
facilities in India at Ballabgarh (Haryana), Jaipur and Pune.
Job Responsibilities & Special achievements:
• Handling operations for 3 dealerships in Maharashtra & Goa having a total of 10000 Plus
Machine Park.

4. • Product related issues in all JCB manufactured models.
• Maintaining MTTR & FTF within a stipulated defined time.
• Created new benchmark in the CSI rating in the Zone and improving further.
• Close monitoring of customer complaints through care link and closing the calls on
satisfaction of the customer.
• Providing basic training to the dealers service engineers on the product and also soft
skill training from time to time to keep up the motivation of the team.
• Closely monitoring service absorption leading to the profitability of the dealerships.
• Service revenue increase PMPM from 225 in 2007 to 600 PMPM in 2014.
• Service Marketing and Workshop marketing activities being done at dealership to
enhance the service business.
• Mobile workshop concept being promoted in order to reach closer to the customer and
holding customer from entering spurious market for service and parts.
• Promoting 2 years warranty after sale of the machine and thus increasing companies
business and revenue.
• Closely following up for the sale of the parts in order to complete companies target and
enhance profitability of the dealership.
• New attachment developed promoted in the market with strong push and ensured
support to the attachment for their proper working and customer satisfaction.
• Responsible for all the dealer financials to be managed by following up with HO and
ensuring that the dealerships Payments are being cleared on time.
• Giving the feedback to the plant for the product failures thus leading to improvement in
the quality of product.
• Taking up the product issues with probable solutions with the quality team and
discussing on the solutions for closing it permanently.
• Conducting various market development activities like customer meet, operator meet
etc in order to make customer aware about the new products, existing products,

5. maintenance practices to be followed for upkeep of the machine and improve machine
availability.
• Played an important role in the implementation of DBMS in all three dealerships.
Supporting them to resolve day to day activities in the system.
• New product launched being monitored on regular basis reporting the issues to HO
immediately in order that necessary corrections are being made in the plant on the
further manufactured products.
• Won the award 2 times for the Best Practices in the Zone in the Inter JCB Regional
competition.
Kobelco Construction Equipment India Pvt. Ltd.
• Manager- Service (Central) since September 2007 till May 2008. Kobelco Construction
Equipment India Pvt. Ltd is a joint venture of Kobelco Construction Machinery (Japan)
and Itochu (Japan) in India. The company initially imported the equipments now started
manufacturing in India.
Job Responsibilities:
• Assigned to handle Dealers at MP, CG and Vidarbha. Appointed as Service Manager with
added responsibility of Sales for Excavators manufactured by Kobelco Japan. Ensuring
prompt services, Inventory and imparting training to Dealer personnel off and on the
job. Monitoring services, warranty decisions and after failure analysis.
Terex Vectra Equipment Pvt. Ltd.

6. • As Manager- Service (Central) since May 2005 to August 2007. TVPL is a joint venture
between Terex Inc. USA and Vectra Gp UK. This venture is having manufacturing facility
at Greater Noida where Back Loaders and Skid Steer is presently manufactured.
Job Responsibilities:
• Based at Nagpur and Assigned to handle Dealers at MP, CG and Vidarbha. Ensuring
prompt services, Inventory and imparting training to Dealer personnel off and on the
job. Monitoring services, developing relations with vendors, warranty decisions and
after failure analysis. Playing from front as and when situation warrants.
• Played a major role in the launch of the Backhoe loader in the states.
• Ensuring prompt service and technical support to the dealer team to minimize MTTR
and also ensuring the provide feedback to the plant on further improvements.
M/s Telco Construction Equipment Company Ltd. (Now Tata Hitachi
Machineries co. Pvt Ltd).
• Worked as Engineer- Service from July2003 to April 2005. The company is a TATA
Enterprise, having technical tie up with Hitachi, Japan & John Deer, USA for
manufacturing, selling and servicing their range of Heavy Earth Moving & Construction
Equipments.
Job Responsibilities:
• Providing after sales service, commissioning of the equipment, carrying out periodic
maintenance and warranty administration for all range of TELCON products.
• Handling the dealer, imparting on job training to the dealer service personnel’s.
• Sorted out various problems Hydraulics, mechanical and electronics in various Telcon
products especially in m/c with Mechatronics like EX-210, EX-350, and EX-600 etc.
• Keeping a watch on MTTR & MTTC and assuring that it is well within limit.

7. • Administer the dealer service and spares related activities such as making plan order for
spare parts and maintaining the stock at dealer warehouse.
M/s GMMCO LTD.
• As an Engineer- Service from 27th Nov.1999. The company is a part of Birla Group
having technical tie up with Caterpillar Inc. USA for selling and servicing their range of
Heavy Earth Moving Equipment, Power Generator, Industrial and Marine Engines in
India.
Job Responsibilities:
• Responsible for providing after sales service to the customer. This includes
commissioning of the equipment, carrying out scheduled maintenance and warranty
administration. Diagnosing and solving the technical problems of machines at site to the
earliest and in the best possible way.
• Was responsible for the project at Western coal fields limited for Handling Off Highway
Dumpers, Wheel Dozers, Water sprinkler’s etc.
• The Availability guarantee clause was to be fulfilled for the Wheel dozer to have 85%
performance guarantee and the dumper to have 90% performance guarantee which
was maintained.
• Bachelor of Engineering (Mechanical) from Visvesvarya Regional College of Engineering,
Nagpur (Now VNIT) in 1999 (secured 63.41%)
• Higher Secondary Examination (XII) from R.K.Junior College, Pulgaon in 1995. Secured
Distinction in Maharashtra Board.
• Secondary School Examination (X) from St. John High School Pulgaon in 1993. Secured
Distinction in Maharashtra State Board.
EDUCATIONAL QUALIFICATION

8. • Date of Birth : August 26, 1976
• Nationality : Indian
• Sex : Male
• Linguistic Ability : English, Hindi, and Marathi
• Marital Status : Married
• Permanent address : Plot No Plot No. 14-15,
Dattatraya Nagar,
Opp. Gram Panchayat Ranala,
Kalama Road, Ranala
Kamptee
Dist. Nagpur - 441002
Date –
Place - Ahmedabad
PERSONAL DETAILS