Suryadeep Dwivedi is seeking a challenging position utilizing his skills in technical fields like automobile, manufacturing, and maintenance. He has 8 years of experience as a Service Engineer for Exide Industries, where his responsibilities included providing excellent customer service, product feedback, and minimizing warranty costs. He has a Master's degree in Marketing and a Bachelor's degree in Electronics and Communication. Currently he oversees various technicians, assistants, and security guards in four districts for Exide Industries.

1. Suryadeep Dwivedi
B–63, C.W.S COLONY JAYANT,N.C.L,DISTT- SINGRAULI,M.P
+91-9713223760,9425253760 Suryadeep.d32@gmail.com
Accomplished, Achievement and Results Oriented, technically strong, Interested to work in
Technical Field, Business Management sales & service.
CAREER OBJECTIVE
Seeking a challenging and outstanding position as a professional in a progressive growth oriented
organization where I can utilize my skill to the optimum in the interest of company as well as
enhance my career in the field of Automobile, Auto ancillary, Production, manufacturing and
maintenance as well as maintenances of equipment as per service where my skills & knowledge can
be contribute and utilized with an organization of repute.
PROFESSIONAL EXPERIENCE
Company Name : Exide industries limited
Duration : 8th Aug 2012 to Till Date
Designation : Service Engineer (Spoke In-Charge)
Key responsibility :
1. To have knowledge & skill about product and also having customer orientation & provide
excellent time bound service exceeding customer’s expectations, keeping the Company Policy in
mind.
2. Work closely with the field staff to implement appropriate policies to manage work flow and
communication.
3. Provide product feedback and customer suggestion to Research and Development (R&D)
4. Interact with Customer support, Sale marketing and senior management to continually evaluate
and improve the product support solution and strategy.
5. Involve other team member to established best decision and act independently when required.
6. To work in healthy team contribute to minimize warranty cost & Customer satisfaction.
EDUCATIONAL CREDENTIALS
 Master of Business Administration in Marketing from Sikkim Manipal University with
Aggregate 72% In (2013-2015).
 Bachelor of Engineering in Electronics & Communication From Jai Narayan College of
Technology,BHOPAL, having university of RGPV Bhopal with Aggregate 67% In (2007-
2011).
 AISSCE from CBSE (PCM) with 76 % in (2007).
 AISSE from CBSE with 65.40% in (2005).

2.  Accommodating :-4 DISTRICTS( AMBIKAPUR,KOREA,JASHPUR,SURAJPUR)
For :-
 Resolving all complaints in constructive way in all Segments Commercial Vehicle, Passenger
Vehicle, Two Wheeler and HUPS as well as their battery related issues in shortest time
followed by effective warranty administration.
 Manage customer Complaint in priority basis and Train to dealer as well as their
Technician for better service ASAP.
 Visit to various sites on reactive jobs and proactive visits. If required along with Regional
Service to complete the job, to the entire satisfactions of the Customers.
 Managing daily activities associated to all Technical effort including, creative development, cross
functional implementation, campaign tracking.
 Provide high level technical support to external customers at their location.
 Provide on-site training to the customers.
 Interface with cross functional work teams such as field applications, customer support/services,
Product management, manufacturing and marketing/sales.
 Create And maintain service information in the company enterprise database.
 Timely and professionally handle field service calls and issues arising from the field service
visits, triage with field applications scientists as appropriate.
 Communicate with the customer to ensure satisfaction and implement any necessary corrective actions
 Proper visit to Dealer and Proper Campaigning at different location of territory for
Communicating new product, and their warranty explanation..
 Gathering industry data and analyzing spend patterns to highlight the potential for future
growth.
 Communicating new products to potential clients.
 Proven ability to maximize sales (As per Requirement) by creating professional sales script
and building rapport with potential new and also existing customers.
KEY COMPETENCIES AND SKILLS
Reduce warranty
Business development
Product advertising
Loss prevention
Planning
Promotions
Competitor analysis
Staff development
ADMINISTRATIVE RESPONSIBILITIES

3. Reporting Officer of:-
1- Installation and configuring UPS, Installation of DB, SMDB, Power Panels.
2- Solve issues regarding to fuse system, Daughter card, Total load taken by UPS, charging &
Discharging, CUT-OFF Voltage, Normal & High Charging of UPS.
3- Troubleshooting problems and providing proper diagnostics and suggested solutions if spare parts
are needed or repairs.
4- Installation of ATS and connecting the I/P cables and O/P cables.
5-
 HUPS Technicians, Whose work are:-
6- Installation and configuring UPS, Installation of DB, SMDB, Power Panels.
7- Solve issues regarding to fuse system, Daughter card, Total load taken by UPS, charging &
Discharging, CUT-OFF Voltage, Normal & High Charging of UPS.
8- Troubleshooting problems and providing proper diagnostics and suggested solutions if spare parts
are needed or repairs.
9- Installation of ATS and connecting the I/P cables and O/P cables.
 Two Automotive and 1 Batmobile Technicians, Whose work are:-
1- Handling a progressive and analytic development of organization as a maintenance and service
implementation.
2- Provide high level technical support to external customers at their location.
3- Perform hands-on, on-site trouble shooting service.
4- Develop Service Technical documentation.
5- Timely complete and submit all required paperwork.
 Commercial Assistance, Whose work are:-
1- Processing and management of invoice for all commercial activities and maintenance of the
department budget spreadsheet.
2- Making Claim Receipt Note (CRN) as well as Goods Receipt Note (GRN), and process for
billing.
 Go down In-Charge, Whose work are:-
1- Maintain customer services and facilities.
2- Maintain stock, supplies and inventories, Maintain accounts.
3- Maintain cleanliness and order in the store.
 Two Helper and Two Security Guard.
Company Name : Narayana Engg Pvt Ltd
Duration : 1th July 2011 to 28th July 2012
Designation : Trainee
Key responsibility :
1. Helping in installation of instruments and machines in C&I Dept.

4. PERSONAL DETAILS
Date of Birth : 03/04/1990
Marital status : Unmarried
Sex : Male
Hobbies : Exploring new places, interacting with people
Languages known : English, Hindi,
Address : B–63, C.W.S COLONY JAYANT,N.C.L,DISTT- SINGRAULI,M.P
I hereby declare that the information furnished above is true to the best of my knowledge.
Date:_12/01 /2016 Suryadeep Dwivedi
.