The document provides a summary of Sudheesh.K's professional experience and qualifications. It details his 5 years of experience in maintenance, customer service, and sales roles. It also lists his educational background of a Diploma in Mechanical Engineering and secondary school. Key skills highlighted include effective communication, leadership, problem solving, and proficiency in Microsoft applications and SAP software. His experience includes roles as a Maintenance Supervisor, Service Engineer, and Service In Charge for automotive and UPS divisions.

1. Sudheesh.K
Contact no.: +97339816585
Mail ID:- sudheesh.madhu@gmail.com
Objective: To be a part of an organization that provides opportunities to utilize my potential and capabilities
thus becoming an active partner in my pursuit towards excellence.
Summary of Experience and Key Skills
 5 Years’ experience Maintenance and Customer Service Department handling the various issues related to
Sales, customer Service and Maintenance
 Effective analytical, communication, presentation, negotiation, leadership & problem solving skills.
 A consistent performer with a proven track record of increasing revenues & streamlining workflow
creating a team-work environment.
 Proficient at maintaining cordial relationship with customers to achieve customer delight and business
development.
Professional Experience & Achievements
From 12th April 2010 to18th June 2011
With R S&CO as Maintenance work Supervisor
 Establish a safe, transparent and constructive culture that recognizes hard work and performance.
Provide assistance during emergencies by operating equipment. Perform emergency rescue
activities, and attend required safety and environmental training.
 Provide assistance during emergencies by operating equipment. Perform emergency rescue activities,
and attend required safety and environmental training
 Ensure all appropriate maintenance personnel are trained and able to perform their duties safely and
in an efficient manner.
 Excellent documentation skills to ensure compliance with internal and external regulatory
requirements.
 Computer skills including but not limited to Microsoft based programs and maintenance programs
 Develop/purchase and implement a maintenance work order system to efficiently track work orders,
conduct preventative maintenance schedules, and track/optimize equipment reliability.

2.  Ability to research and find information in order to troubleshoot and maintain mechanical and
electrical systems.
 Identify areas of improvement and suggest solutions with cost analysis.
 Experience working with or a Journeyman industrial mechanic/electrician
 Experience preferred in: preventative maintenance best practices, mechanical reliability, pumps
(including but not limited to centrifugal, chemical metering, variable frequency drives and well
pumps), valves (including but not limited to butterfly, ball, needle, Victaulic style, and pinch style), G
piping (including but not limited to PVC, stainless steel), compressed air systems.
 Working for the law cost maintenance for industrial machines like Bench Lathe, Horizontal& Vertical
Drilling Machines, Milling Machines, Arc Welding Machines etc
 Diagnose malfunctioning systems, apparatus, and components, using test equipment to locate the
cause of a breakdown and correct the problem.
 Advise management on whether continued operation of equipment could be hazardous.
 Direct and support workers to install, maintain, or repair electrical wiring, equipment, and fixtures.
From 20th June 2011 to 23rd August 2013
With Sri Ellaii Laxmi Monoblocs PVT LTD as a maintenance Service engineer
 Maintaining and troubleshooting electrical system
 Customized circuits and connectivity for efficient working
 Installing and servicing of circuits and equipments
 Inspecting the performance of devices and providing solutions for malfunctioning
 Maintenance of electrical motors
 Installation of poly phase circuits and responsible for wiring
 Tested circuits, voltmeters, Clamp Meter etc. and handled tools
 Assisted in a project for installation of switchgears and also provided technical support in wiring
 Maintained records and responsible for informing technical requirements
From 1st September 2013 to 23rd April 2015
With Exide Industries ltd as a Service In Charge for Automotive Battery division& for Higher
KV UPS and for Home UPS(HUPS)
 Coordinate all service activities
 Controlling service staff
 Controlling all the activities in Kerala (stock, dispatch, fixed journey cycle plan{FJCP})
 Reporting to Area Sales Manager(ASM) and Regional Service Head(RSH) been responsible for the
whole marketing , sales and service activity of the company in kerala Region
 Visiting all Dealers, distributors, individual customers, OEMS, Institutional customers for resolving
their service issues
 Handling all customers enquires and forwarding the same to the sales department or service in
developing the new business
 Planning day wise month wise dispatches achieving the targets, coordination with the production and
planning to sort out the customer urgencies both for sales and service
 Handling Service calls of UPS
 Advise H-UPS technicians for complaint rectification
 Teaching and training UPS technicians about the technical specifications of Both Higher KVUPS and
Home UPS
 Advising field technicians to identify the nature of complaint and correct solutions
 Arranging spare parts to resolving the problem
 Replacing parts from the board
 Training the technicians to repair the complaint boards

3. Additional duties
 Handling sales activities for 4 months due to the non availability of sales executive
 Making Sales review meet format for these months
 Appointed new dealers where the area strengths is less
Skills & Additional activities
 Creating Purchase Order
 Creating Sales order for Both Sales and Service
 Material purchasing
 Monthly Stock taking
 Pre planning to arrange materials for the smooth running of Branch
 Try to do all jobs with less time consumption
 Operate branch with more cost effectively
 Good team player
 Good Team Leader
PersonalDetails
Date of Birth : 22.09.1989
Marital Status : Single
Nationality : Indian
EDUCATION
 Diploma in Mechanical Engineering, Board of Technical Education India.
 10th
,+2
COMPUTER SKILLS
 Operating System
MS-DOS, Windows
 ERP Software
SAP both R3PRODUCTION&CRM

4.  Office automation Packages
MS-Office, MS-Word, Excel - Expert level
Other Skills
 Languages known
English, Hindi. Tamil & Malayalam