A community not a library: Design patterns for government services by Tim Paul @timpaul and Caroline Jarrett @cjforms
At GOV.UK, we aim to build services that are ‘consistent; not uniform’.
But when we looked at some of our services, we discovered that we weren’t consistent. For example, we discovered that even for something as simple as asking for a date of birth, we had a variety of different ways to do it - and we learned that some of them are much more successful than others.
We wanted to share best practices between designers, and to help them to learn from our extensive user research efforts.
So we decided to create some design patterns.
The key message from this presentation is: you must build a community, not a library