This job posting is for a Senior Voice Engineer position at the University of California, Berkeley. The responsibilities include designing and implementing advanced voice services, particularly for Avaya networks. The engineer will troubleshoot complex issues, evaluate new technologies, administer voice systems, and provide training. Qualifications include extensive experience with Avaya voice products and networks along with strong communication and technical skills.

1. JOB ANNOUNCEMENT: Senior Voice Engineer
About Berkeley
The University of California, Berkeley, is one of the world’s most iconic teaching and research
institutions. Since 1868, Berkeley has fueled a perpetual renaissance, generating unparalleled
intellectual, economic and social value in California, the United States and the world. Berkeley’s culture
of openness, freedom and acceptance—academic and artistic, political and cultural—make it a very
special place for students, faculty and staff.
Berkeley is committed to hiring and developing staff who want to work in a high performing culture that
supports the outstanding work of our faculty and students. In deciding whether to apply for a staff
position at Berkeley, candidates are strongly encouraged to consider the alignment of the Berkeley
Workplace Culture with their potential for success at http://jobs.berkeley.edu/why-berkeley.html
Departmental Overview
Information Services and Technology (IST) is a division of the campus Information Technologie s
Organization, which is headed by UC Berkeley's Associate Vice Chancellor for IT and Chief Information
Officer (AVC-IT/CIO. The IST division consists of the following departments: Architecture, Platforms and
Integration, Enterprise Application Services, Enterprise Data, Infrastructure Services, and
Telecommunications. Our mission: One team dedicated to providing information services and
technology that enable UC Berkeley to extend its preeminence in research, teaching and public service
in the 21st century.
Responsibilities
● Provide the highest level of skills in designing, specification of new or enhanced campus voice
services, particularly advanced Avaya integrated networks.
● Develops proposals for new voice services
● Takes a lead role in the management of all phases of multiple, large scope, complex advanced
voice and SIP enabled communication networks, projects, planning, design, procurement,
implementation, and documentation.
● Provide identification and resolution of complex product/service problems both by phone,
remote connectivity, and on-site.
● Reports design, reliability and maintenance problems or bugs to manufacturer's design
engineering/software engineering.
● Conducts lab test to duplicate problems and provide detailed information to manufacturer's
Engineering as needed.
● Requires the highest level of knowledge on Avaya Communication Managers, System/Session
Manager, AVST Voicemail and E911 products and services.
● Maintain detailed documentation of problem resolution activities.

2. ● Participates in the design, specification, and installation of campus PBX (private branch
exchange) and integration with existing key and non-PBX systems, and Centrex related systems and
infrastructure.
● Administer the campus PBX, Voicemail, Intellicenter, Contact Center, e911 and Call Accounting
systems that support campus voice services.
● Conducts system health checks, takes appropriate actions
● Reviews service incidents and matches meeting schedules, work orders to prioritize their days
work.
● May lead a team of IT professionals. Assists less experienced team members.
● Redesign system components, configure system elements, define and explain product feature
benefits, understand and promote cost/benefit analysis, and conduct product overviews and training for
various University staff.
● Monitor the following in order to maximize the benefits and capabilities of the PBX system and
related peripheral equipment and systems.
● Perform repairs and preventative maintenance as required. Conduct MAC (moves, adds and
changes) as requested.
o Avaya PBX
o Avaya SES
o Intellicenter ACD reporting system
o Call center wall board
o AtComm call accounting system (act as liaison for 3rd party service provider)
o E911 (act as liaison for 3rd party service providers)
o AVST Voicemail and RightFax
o AVST PBX and non-PBX systems integration link
● Responsibilities include initiating or recommending highly complex communications and voice
network system changes.
● Deployment and maintenance of voice network infrastructure. Planning and development of the
campus voice network.
● Review and evaluation of the campus voice network IP address, DNS and other network related
management issues;
● Takes lead role in testing and evaluation of new or enhanced electronics for campus voice
network services. Develops specifications for new or enhanced campus voice network services.
Administers systems that support voice network services.
● Participates in the VSDO (Voice Services Duty Officer) rotation as one of the VPS staff
responsible for general voice network problem determination and resolution both during the work day
and after-hours
● Initial troubleshooting of the most common voice network problems and call on other specialists
in various vendors (Avaya, AVST, Amcom, Attcom, etc.) TAC group as needed.
● Develops maintenance and troubleshooting procedures for the campus voice network, with
emphasis on PBX, voice network monitoring and drop-in networking services including dynamic host
address assignment.

3. ● Advises other staff within IST and campus regarding the use and operation of the campus voi ce
network, with emphasis on SIP, TCP/IP protocols, their routing, switching, and addressing; voice network
monitoring. Consults with other departments on new or retrofit building projects and to provide advice
and guidance on communications infrastructure.
● Serves as one of the senior voice network duty engineers responsible for resolution of campus
voice network problem determination and resolution outside regular business hours.
● Troubleshoots highly complex issues in distribution and access networks and electronics.
● Works directly with vendor/manufacturer technical support to isolate and resolve hardware and
software issues affecting electronics.
● Takes an active role in identifying and selecting training opportunities for professional
development in communications technology as they apply to the position.
● Provide training and knowledge sharing with fellow engineers and IST Telecommunications
Voice support staff.
● Leads or participates in cross-functional group discussions, activities and efforts.
Required Qualifications
● Provide the highest level of skills in designing, specification of new or enhanced campus voice
services, particularly advanced Avaya integrated networks.
● Develops proposals for new voice services
● Takes a lead role in the management of all phases of multiple, large scope, complex advanced
voice and SIP enabled communication networks, projects, planning, design, procurement,
implementation, and documentation.
● Provide identification and resolution of complex product/service problems both by phone,
remote connectivity, and on-site.
● Reports design, reliability and maintenance problems or bugs to manufacturer's design
engineering/software engineering.
● Conducts lab test to duplicate problems and provide detailed information to manufacturer's
Engineering as needed.
● Requires the highest level of knowledge on Avaya Communication Managers, System/Session
Manager, AVST Voicemail and E911 products and services.
● Maintain detailed documentation of problem resolution activities.
● Participates in the design, specification, and installation of campus PBX (private branch
exchange) and integration with existing key and non-PBX systems, and Centrex related systems and
infrastructure.
● Administer the campus PBX, Voicemail, Intellicenter, Contact Center, e911 and Call Accounting
systems that support campus voice services.
● Conducts system health checks, takes appropriate actions
● Reviews service incidents and matches meeting schedules, work orders to prioritize their days
work.
● May lead a team of IT professionals. Assists less experienced team members.

4. ● Redesign system components, configure system elements, define and explain product feature
benefits, understand and promote cost/benefit analysis, and conduct product overviews and training for
various University staff.
● Monitor the following in order to maximize the benefits and capabilities of the PBX system and
related peripheral equipment and systems. Perform repairs and preventative maintenance as required.
Conduct MAC (moves, adds and changes) as requested.
o Avaya PBX
o Avaya SES
o Intellicenter ACD reporting system
o Call center wall board
o AtComm call accounting system (act as liaison for 3rd party service provider)
o E911 (act as liaison for 3rd party service providers)
o AVST Voicemail and RightFax
o AVST PBX and non-PBX systems integration link
● Responsibilities include initiating or recommending highly complex communications and voice
network system changes.
● Deployment and maintenance of voice network infrastructure. Planning and development of the
campus voice network.
● Review and evaluation of the campus voice network IP address, DNS and other network related
management issues;
● Takes lead role in testing and evaluation of new or enhanced electronics for campus voice
network services.
● Develops specifications for new or enhanced campus voice network services. Administers
systems that support voice network services.
● Participates in the VSDO (Voice Services Duty Officer) rotation as one of the VPS staff
responsible for general voice network problem determination and resolution both during the work day
and after-hours
● Initial troubleshooting of the most common voice network problems and call on other specialists
in various vendors (Avaya, AVST, Amcom, Attcom, etc.) TAC group as needed.
● Develops maintenance and troubleshooting procedures for the campus voice network, with
emphasis on PBX, voice network monitoring and drop-in networking services including dynamic host
address assignment.
● Advises other staff within IST and campus regarding the use and operation of the campus voice
network, with emphasis on SIP, TCP/IP protocols, their routing, switching, and addressing; voice network
monitoring.
● Consults with other departments on new or retrofit building projects and to provide advice and
guidance on communications infrastructure.
● Serves as one of the senior voice network duty engineers responsible for resolution of campus
voice network problem determination and resolution outside regular business hours.
● Troubleshoots highly complex issues in distribution and access networks and electronics.
● Works directly with vendor/manufacturer technical support to isolate and resolve hardware and
software issues affecting electronics.

5. ● Takes an active role in identifying and selecting training opportunities for professional
development in communications technology as they apply to the position.
● Provide training and knowledge sharing with fellow engineers and IST Telecommunications
Voice support staff.
● Leads or participates in cross-functional group discussions, activities and efforts.
Salary & Benefits
For information on the comprehensive benefits package offered by the University visit:
http://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html
Criminal Background Check
This position has been designated as sensitive and may require a Criminal Background Check. We
reserve the right to make employment contingent upon successful completion of a Criminal Background
Check.
Equal Employment Opportunity
The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants
will receive consideration for employment without regard to race, color, religion, sex, national origin,
disability, or protected veteran status. For the complete University of California nondiscrimination and
affirmative action policy see:
http://policy.ucop.edu/doc/4000376/NondiscrimAffirmAct
If you'd like more information about your EEO rights as an applicant under the law, please see:
http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf
How to Apply
Go to jobs.berkeley.edu and enter Job ID# 18614
Total Compensation and Benefits
The University of California offers a wide array of high quality benefit plans from which to choose. These include
comprehensive health and welfare insurance plans, a generous pension plan, and optional retirement savings
opportunities.
Benefits packages for faculty and staff are based on job classification, the nature of employment and the number
of hours worked.
UC offers a valuable Total Rewards package. To see the value of your total compensation, use the Total
Compensation calculator.
IMPORTANT BENEFITS INFORMATION
● Working at UC - The Benefi ts of Belonging (Video)

6. ● The Benefits of Belonging Brochure (PDF)
● Retirement Benefits
● A Complete Guide to Your UC Health Benefits (PDF)
● Overview of UC Benefits and Related Academic Policies (PDF)