Steven Bauer has over 20 years of experience in IT operations, telecommunications, project management, and customer service. He has managed multi-million dollar technical projects from design to delivery as a Technology Solutions Manager. Currently seeking new opportunities where he can utilize his expertise in IT operations, networking, project management, and customer service.

1. Steven Bauer
31 05E. Yarrow Circle,Superior,Colorado80027 -(303) 467-7995(H) -(720) 476-1451 (C) -Steven.bauer101@gmail.com
AREAS OF EXPERTISE
IT Operations - 7 years
Routers and Switches - 7 years
TCP/IP- 7 years
Enterprise Environment Support- 10 years
Video Conferencing - Cisco/Polycom/Tandberg Telepresence –7 years
Computer AidedDrafting - 12 years
Project Management - ($2M-$75M) –5 years
ITIL Certified - 2013
Customer Service - 20 years
Sales - 5 years
Telecommunications - 20 years
Service Delivery - 7 years
Team Management - 8 years
EXPERIENCE
BT Conferencing July 2008 to October 2014
Westminster, Colorado
Technology Solutions Manager
• Facilitate completion ofmultiple, concurrent multi-million dollar technical projects from design to delivery
• Created customized project plan for each client
• Evaluate and recommend customer solutions regarding infrastructure,endpoints and bridges
• Evaluate compatibility matrix, communicate risks and create contingencyplans
• Maintain communication with stakeholders at multiple levels including company executives, project
managers, network teams and external clients regarding project timelines and deliverables
• Manage infrastructure/endpoint and bridgesoftware upgrades including reviewing release notes, licenses,
loading licensesand loading software
• Determine and allocate internal /external resources imperative to the service delivery process in global
locations (EMEA, APAC, LATAM)
• Prepare and execute scope ofwork for on-site visits
• Install / configureand upgrade hardware
• Project Manage / implement software upgrades
• Facilitate User Acceptance Testing
• Manage troubleshooting and resolution of any UATissues with the network, endpoints and IP Phones
• Train technical and non-technical employees on new equipment,services and processes
• Tier 4 Engineer supporting Tier 1-Tier 3 support (infrastructure and network issues)
• Manage provisioning ofphysical and virtual servers-Unix/Linux, Microsoft platforms
• Advanced computerskills including MS Project, Word, Excel, PowerPoint and Visio
• Responsible for Service Desk ticket resolution including delegation ofresources necessary for completion

2. Time Warner Cable April 2007 to July 2008
Centennial, Colorado
ManagementAssistant
• Assist with overall management ofthe helpdesk to increase efficiency and increase customer satisfaction
• Manage internet connectivity and general softwareand hardwareissues on the Tier 2 Helpdesk
• Receive Tier 1 client escalation for cable box and cable modem issues and managed to resolution
• Perform evaluations on end-to-end customer experience to identify areas ofopportunity and threats
• Analyze key metrics to measure product effectiveness
• Provide exceptional customerserviceand timely resolution
US West Communications July 1995 to April 2007
Denver, Colorado
Outside Plant Facilities Engineer
• OSP-FM (Outside Plant Facility Management)
• OSP-CAD (Outside Plant - Computer Assisted Drafting)
• Field Engineer (Field notes for construction projects)
• Design Engineer (Designed OSP facilities, also LDA (Land DevelopmentAgreement)
• OSP-FM, OSP-CAD, OSP-COE field/design experience
• ROW permit processes for local/municipal utilities
• Locates identification (Utility/Infrastructure)
• Design/Field notes naming/IDnomenclature
• Ariel Pole IDReplacement/additions/removals
• Cut Sheet, Schematic drawing/interpretation experience
• CDOT projectplan experience
• Work Order package preparation/completion