Seller app - Payments
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The document provides instructions for tracking payments on a seller app. It explains that sellers can view all paid orders by tapping on the payments tab and selecting the paid tab. They can apply date filters to see payments by date and view total amounts credited to their account within a selected date range. Tapping individual dates shows payment breakdowns including order details and deduction details. Unpaid orders are visible in the unpaid orders tab. Sellers can also view transaction details by tapping on relevant sections.
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The document discusses how to create new products and upload products in bulk on an e-commerce platform. It provides step-by-step instructions on single product creation, including selecting categories, filling mandatory and optional attributes, uploading images, and submitting the product. It also outlines the process for bulk product uploads using a template, with details on selecting brands, downloading image links, filling the template, and submitting it. Finally, it defines the quality check process, where products are approved or rejected within 2-3 days before going live.
Tracking returns
This document discusses how sellers can track order returns on their panel. It explains how to check cancelled orders, returns before delivery, and returns after delivery. For cancelled orders, sellers can view order details and download order files. For returns before delivery, sellers can filter orders by date or status. For returns after delivery, sellers can view orders by status like approved, picked, or returned, and raise disputes. The document provides guidance on tracking return order statuses and details.
Tracking returns
This document discusses how sellers can track order returns on their panel. It explains that sellers can check cancelled orders by going to the Orders tab and selecting Cancelled. Returns before delivery can be found under the Returns tab by clicking on Returns before delivery. Returns after delivery are also under the Returns tab, with the status changing as the return progresses from Approved to Picked to Returned. Sellers are able to filter and download order details to track returns on their seller panel.
PSA guidelines
This document discusses Paytm Mall's Seller Assurance Program (PSA), which protects sellers from losses due to product returns. It outlines the cases where sellers can file PSA claims, such as damaged, missing, or wrong products. Sellers must submit supporting documents like product photos within 48 hours of receiving a disputed return. The document provides instructions for filing a PSA claim in the seller panel by clicking on tabs for returns and raising disputes. It also lists timelines for resolving different types of return issues under the PSA.
Tracking returns - Wholesale
1. To track returns before delivery, sellers can check the Returns Before Delivery tab to view orders cancelled by customers before products are delivered. Order status options are Return Initiated and Return Delivered.
2. To track returns after delivery, sellers can check the Returns After Delivery tab. They can filter orders by date, order ID, item ID, etc. and view order status in stages like Approved, Picked, and Returned.
3. Sellers can view full order details, download order CSVs, and check parent order IDs for partial returns from these return tracking tabs.
PSA guidelines - Wholesale
This document discusses Paytm Mall's Seller Assurance Program (PSA), which protects sellers from losses due to returns. It outlines the process for filing a PSA claim within 48 hours of a disputed return. Sellers can file claims for delayed delivery, damaged/missing items, wrong items, or lost products. Claims require supporting photos/videos. To file a claim, sellers access the Returns tab and click "Raise Return Dispute" to submit details and attachments about the disputed item. The document also lists turnaround times for raising queries about different types of return issues.
PSA guidelines - Wholesale
This document provides information about Paytm Mall Seller Assurance (PSA) which protects sellers in the event of return damages or losses. It outlines the cases where a PSA claim can be raised such as delayed delivery, damaged products, missing items, or wrong products. It describes the process for raising a PSA claim through the seller panel by clicking on the Returns tab and filling out a ticket submission form along with required documentation. Finally, it lists the turnaround times (TATs) for raising queries for different types of return issues.
Tracking returns - Wholesale
This document discusses how sellers can track product returns on their panel before and after delivery. It provides steps to check returns before delivery by going to the Returns tab and clicking on Returns before delivery. It also explains how to check returns after delivery by going to the Returns tab and clicking on Returns after delivery to view returns by status such as Approved, Picked, Returned, and All. The document provides guidance on filtering returns by date and other criteria and describes the various return stages visible to sellers on the returns panels.
Managing returns - Wholesale
1. The document discusses managing returns by defining what returns are, the types of returns, reasons for returns, and how to manage returns.
2. It defines returns as orders that are cancelled and sent back by customers, which can be returns before or after delivery.
3. It provides tips for reducing returns such as providing detailed product descriptions and packaging and processing orders on time.
FC - Check your sellable and non sellable inventory - Hindi
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Manage your working hours and weekly holiday - wholesale
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Seller app - Payments
- 1. In this module we will discuss :- 1. How to track payments on seller app? Seller app- Payments
- 2. Tap on payments tab View all orders you have been paid for in paid tab Apply date filter to view your datewise payment This is the total amount which has credited in your account in the selected range of date Tap on the respective date to view the payment bifurcation 1. 2. 4. 3. 5. 3 4 5 How to track payments on seller app? 2 1
- 3. These are the details of all deductions in respective settlement Tap to view payment transaction details with respect to UTR Tap to view all order details including their respective payout values 6. 7. 8. 8a How to track payments on seller app? 6 7 8 7a
- 4. 9 11 10 Tap on Inprocess tab This is total amount which will be credited in your account Tap on the respective date to view the payment bifurcation These are the details of all deductions in respective settlement Tap to view all order details including their respective payout values 9. 10. 12 11a 11. 11a. 12. How to track payments on seller app?
- 5. How to track payments on seller app? All your unpaid orders will reflect in unpaid orders tab 13. 13
- 6. Thanks everyone! For any query please raise a ticket on support