SlideShare a Scribd company logo
Self-help channels to effectively use greytHR
(As seen on the webinar)
Why self-help channels?
1. People prefer different methods of support. Reading docs, watching a help video, attending
a webinar, writing to the support team, talking to an agent, etc.
2. If the query is similar to ‘how do I?’, it can be resolved via self service. It is a win-win
situation to both the groups.
3. For every ticket logged in help desk, we have to spend some time to resolve it. So a waiting
period is anticipated.
4. With self service channels, one can master the product slowly and address most of the
queries quickly.
Let’s explore 10 key self-help channels
Help Docs
● Help docs for
administering
greytHR
Online Help
Stacowiki
News Box
Webinars
Videos & Presentations
Youtube & Slideshare
Blogs & Case Studies
Feature Tours
My Account
Actions
Self-help channel URLs
Help Docs Admin
http://docs.greytip.in/display/GOIN/Administrator's+Guide
Help Docs Employee
http://docs.greytip.in/display/GEP/Employee+Portal+Help
Slideshare
http://www.slideshare.net/GreytipOnline
Youtube
http://www.youtube.com/channel/UCHPcMznJUJ_KuEm9qnAafIA
Stacowiki
http://stacowiki.in/en/
Blog
http://blog.greythr.com/
Case Studies
http://www.greythr.com/resources/case-studies
For more details, check out
https://www.greythr.com/in/
For any queries, write to us at webinar@greytip.com
Thank you

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Self help channels to effectively use greytHR

  • 1. Self-help channels to effectively use greytHR (As seen on the webinar)
  • 2. Why self-help channels? 1. People prefer different methods of support. Reading docs, watching a help video, attending a webinar, writing to the support team, talking to an agent, etc. 2. If the query is similar to ‘how do I?’, it can be resolved via self service. It is a win-win situation to both the groups. 3. For every ticket logged in help desk, we have to spend some time to resolve it. So a waiting period is anticipated. 4. With self service channels, one can master the product slowly and address most of the queries quickly.
  • 3. Let’s explore 10 key self-help channels
  • 4. Help Docs ● Help docs for administering greytHR
  • 11. Blogs & Case Studies
  • 15. Self-help channel URLs Help Docs Admin http://docs.greytip.in/display/GOIN/Administrator's+Guide Help Docs Employee http://docs.greytip.in/display/GEP/Employee+Portal+Help Slideshare http://www.slideshare.net/GreytipOnline Youtube http://www.youtube.com/channel/UCHPcMznJUJ_KuEm9qnAafIA Stacowiki http://stacowiki.in/en/ Blog http://blog.greythr.com/ Case Studies http://www.greythr.com/resources/case-studies
  • 16. For more details, check out https://www.greythr.com/in/ For any queries, write to us at webinar@greytip.com Thank you