At Greytip, our customer service includes providing you a suite of self-help channels to lessen your dependency on customer support and increase your understanding of greytHR. As a small business owner, you can now access tools that provide quick help and troubleshooting tips. To learn more about these channels, we recommend you watch this presentation.

1. Self-help channels to effectively use greytHR
(As seen on the webinar)

2. Why self-help channels?
1. People prefer different methods of support. Reading docs, watching a help video, attending
a webinar, writing to the support team, talking to an agent, etc.
2. If the query is similar to ‘how do I?’, it can be resolved via self service. It is a win-win
situation to both the groups.
3. For every ticket logged in help desk, we have to spend some time to resolve it. So a waiting
period is anticipated.
4. With self service channels, one can master the product slowly and address most of the
queries quickly.

3. Let’s explore 10 key self-help channels

4. Help Docs
● Help docs for
administering
greytHR

5. Online Help

6. Stacowiki

7. News Box

8. Webinars

9. Videos & Presentations

10. Youtube & Slideshare

11. Blogs & Case Studies

12. Feature Tours

13. My Account

14. Actions

15. Self-help channel URLs
Help Docs Admin
http://docs.greytip.in/display/GOIN/Administrator's+Guide
Help Docs Employee
http://docs.greytip.in/display/GEP/Employee+Portal+Help
Slideshare
http://www.slideshare.net/GreytipOnline
Youtube
http://www.youtube.com/channel/UCHPcMznJUJ_KuEm9qnAafIA
Stacowiki
http://stacowiki.in/en/
Blog
http://blog.greythr.com/
Case Studies
http://www.greythr.com/resources/case-studies

16. For more details, check out
https://www.greythr.com/in/
For any queries, write to us at webinar@greytip.com
Thank you