70 417 - upgrading your skills to mcsa windows server 2012 accredited trainin...Adams Academy
According to a survey, it is estimated that on average 15 hours of productivity is saved per year, per employee thanks to Windows Server 2012. No wonder companies are looking left and right to find individuals who know how to use this program. Well, now you could be one of those sought-after individuals thanks to this 70-417 – Upgrading Your Skills to MCSA Windows Server 2012 Accredited Training course.
See more: https://bit.ly/2ItmR2a
Deloitte's report and point of view on IBM's Watson. IBM Watson, AI, Cognitive Computing are rapidly evolving technologies that can support and enhance enterprise solutions. Learn about IBM Watson the Why? and the How?
Chapter Tech Tools You Can't Live WithoutBillhighway
In this webinar, you’ll learn how other CRPs are leveraging these chapter tech tools on the job and why they’re recommending them to their chapter leaders. Originally presented during our CRP-led session at CEX 2018, these chapter tech tools and uses come straight from other CRPs, so we’re sure they can work for your association too. We’ll even have a live Q&A to give you the opportunity to ask questions about the tools we share and how you can use them.
70 417 - upgrading your skills to mcsa windows server 2012 accredited trainin...Adams Academy
According to a survey, it is estimated that on average 15 hours of productivity is saved per year, per employee thanks to Windows Server 2012. No wonder companies are looking left and right to find individuals who know how to use this program. Well, now you could be one of those sought-after individuals thanks to this 70-417 – Upgrading Your Skills to MCSA Windows Server 2012 Accredited Training course.
See more: https://bit.ly/2ItmR2a
Deloitte's report and point of view on IBM's Watson. IBM Watson, AI, Cognitive Computing are rapidly evolving technologies that can support and enhance enterprise solutions. Learn about IBM Watson the Why? and the How?
Chapter Tech Tools You Can't Live WithoutBillhighway
In this webinar, you’ll learn how other CRPs are leveraging these chapter tech tools on the job and why they’re recommending them to their chapter leaders. Originally presented during our CRP-led session at CEX 2018, these chapter tech tools and uses come straight from other CRPs, so we’re sure they can work for your association too. We’ll even have a live Q&A to give you the opportunity to ask questions about the tools we share and how you can use them.
Full Stack Product Management by fmr Microsoft Product LeaderProduct School
Main Takeaways:
-Change: Effectively drive change across Dev, Test, Sales, and support by embedding yourself in their organizations
-Know your team: Product managers need to intimately understand what each discipline does and how so we can achieve change quickly.
-Make the first move: They will never come to us. We need to go to them to gather information and understand the real blockers to our Product's success.
These slides are used to present the Skillaware Electronic Process Performance Support System during the U.S. launch by U.S. System Integrator (Hylasoft Inc. Chicago)
Form I-9/E-Verify and Compliance & Managed Services for HCM Cloud
Presented by the Department of Homeland Security, ERP Risk Advisors, and Smart ERP Solutions
Part 2: Compliance With Managed Services for Human Capital Management (HCM)
In this webinar, discover how Compliance and Managed Services for Human Capital Management (HCM) Cloud can optimize and streamline your HR processes, saving time and resources and staying compliant. ERP Risk Advisors and SmartERP will showcase the benefits of utilizing managed services, focusing on automation, security, scalability, and compliance. Learn how managed services can enhance your HCM Cloud experience and allow HR professionals to focus on strategic initiatives while ensuring data privacy and regulatory compliance. There will be an open Q&A.
Some of the topics that will be presented:
What do we mean by Compliance through Managed Services?
Flexible Models for Managed Services as an extension of your Internal Team
Ensuring Oracle License Compliance and Reducing risk through Role Management
Demonstrate significant risks with the use of Seeded and Hybrid roles
Automated processes and their impact on HR efficiency
Compliance assurance and risk management through enabling and evaluating audit logs
This webinar will focus on content for HCM professionals that are utilizing HCM Cloud or are currently investigating moving to HCM Cloud.
Note: Both webinars are tailored to HR professionals, compliance officers, and managers. The aim is to offer valuable insights and practical tips for handling DHS Form I-9 compliance and leveraging Managed Services to optimize HCM Cloud operations and compliance.
Sales enablement platform gives you a 4 step system for not only Onboarding but also for giving simulation and role-play based practice to sales teams. This platform puts everything that a sales executive will ever need to close more deals and have a predictable performance.
JumpSeat,a product of TenSpeed, is an open-source product that is transforming the learning and development industry.
JumpSeat allows subject matter experts to create hands-on training & support on top of their existing enterprise web-applications, without any code integration. This product enables people to be trained at the moment-of-need and being productive while learning. Besides training purposes, it can also be implemented for on-boarding processes and/or as a support tool. No matter in which context you are using this product, it will reduce costs (training, support calls, faster on-boarding, lower cost of materials, low barrier to entry) and increase effectiveness (in-context learning, role-based learning, topical learning, compliance and skill-based learning, centralized delivery, easily scalable). From the user side, it increases adoption, retention, productivity, and user experience. In short, JumpSeat enables pro-active hands-on learning while offering on-demand support and thereby meeting individual learning needs.
Check out the website for more information: http://jumpseat.io
Oracle Primavera Support Accreditation Study Guidep6academy
ORACLE | P6ACADEMY.COM
Shared by our members
Support Accreditation for Oracle Customers and Partners
Use your Study Guide along with the learning content to prepare for your exam.
– The content in this accreditation is fast-paced and targeted to experienced users actively
using My Oracle Support core functions on a regular basis (including logging service requests).
– We recommend you preview the series modules and study guide before you begin this
accreditation.
– This study guide provides links and information to help you get the most from your learning
experience, so please refer to it throughout your accreditation.
– Best Practice: Use the Comment/Sticky Note feature to add comments and questions to your
study guide for follow-up. Right-click anywhere on a page or use the Add Sticky Note icon on
the toolbar to create a note.
– Make sure the content and level of information is right for your current level of experience. If
any topic is new to you, take time to study it in more detail before continuing.
– Make the program work for you by pausing or replaying any video, looking up actions in My
Oracle Support, or asking questions in Community at any time. This is your accreditation
experience, and we want you to enjoy it.
Webinar: Software Adoption Crash Course for Customer Education LeadersServiceRocket
According to Maria Manning-Chapman, vice president of education services research at TSIA, "Education Services organizations truly have the opportunity to be a game-changer in driving product usage and adoption, because training is at the core of both." In the wake of XaaS business models, "adoption services" are at the forefront of driving company and customer success. Manning-Chapman argues that education services teams are in the best position to drive adoption because education is a one-to-many model that is scalable.
Manning-Chapman joins this ServiceRocket webinar to discuss:
1. What is adoption and why it's important
2. Why customer education is ideal for driving adoption
3. Customer education and the adoption curve
4. Examples of results organizations are achieving using education to drive adoption
SharePoint Saturday London Without Change, There - Would Be No Butterflies: ...Heather Newman
Without Change, There Would Be No Butterflies: 4 Steps to Business Transformation Consumers expect a new relationship with businesses, which means internal teams need a new way to work – one enabling them to access information quickly and collaborate rapidly on any device at any time. Business transformation is at the heart of every business especially inside everyday processes and driving innovation with purchased productivity tools. The good news is many companies are turning to Microsoft SharePoint and Office 365. The bad news is adoption is sorely lacking. The culprit? Change management. Recent studies find more than half of companies point to poor change management as the top reason for their SharePoint deployments failing. Join Heather Newman, Co-Founder, Chief Evangelist and Chief Marketing Officer of Content Panda, as she uses real-world use cases to provide you the blueprint for a successful change management project. You’ll leave this session with a clear understanding of the pitfalls to avoid and proven tips to jumpstart business transformation and how to implement with your change management initiatives.
Atlassian summit comes to you - London AUGBeejal Nagar
Atlassian Summit just took place in Barcelona where teams from around the world came to be inspired, transform the way they work, and witnessed Atlassian's latest innovations first-hand. Almost 2000 people went, but not everyone could make it - so we’re bringing Summit to you!
We’ll bring our favourite picks of the sessions we saw.
Keeping Product Success Metrics in Check by Microsoft Product LeadProduct School
Main Takeaways:
- Parameters to check that can hamper the velocity of your team
- Factors that can influence the volume and/or adoption challenges
- Are you worried about defect inflow and unsure where to start?
- Key points that can impact CSAT/NPS scores, but generally ignored
- Areas to consider while struggling to control the cost of the product
101 Business Insights is the go-to business portal for anyone involved in business today. Whether you’re an MBA graduate in search of that perfect job or an experienced MD looking for information on the latest trends, 101 Business Insights is a site designed for you
The Battle of the Authoring Tools: A 10-Point Comparison for Picking the Righ...Aggregage
Join Chris Paxton, President of D3 Training Solutions, professor, author, and frequent conference speaker, to explore 10 important considerations when choosing an eLearning authoring tool.
Full Stack Product Management by fmr Microsoft Product LeaderProduct School
Main Takeaways:
-Change: Effectively drive change across Dev, Test, Sales, and support by embedding yourself in their organizations
-Know your team: Product managers need to intimately understand what each discipline does and how so we can achieve change quickly.
-Make the first move: They will never come to us. We need to go to them to gather information and understand the real blockers to our Product's success.
These slides are used to present the Skillaware Electronic Process Performance Support System during the U.S. launch by U.S. System Integrator (Hylasoft Inc. Chicago)
Form I-9/E-Verify and Compliance & Managed Services for HCM Cloud
Presented by the Department of Homeland Security, ERP Risk Advisors, and Smart ERP Solutions
Part 2: Compliance With Managed Services for Human Capital Management (HCM)
In this webinar, discover how Compliance and Managed Services for Human Capital Management (HCM) Cloud can optimize and streamline your HR processes, saving time and resources and staying compliant. ERP Risk Advisors and SmartERP will showcase the benefits of utilizing managed services, focusing on automation, security, scalability, and compliance. Learn how managed services can enhance your HCM Cloud experience and allow HR professionals to focus on strategic initiatives while ensuring data privacy and regulatory compliance. There will be an open Q&A.
Some of the topics that will be presented:
What do we mean by Compliance through Managed Services?
Flexible Models for Managed Services as an extension of your Internal Team
Ensuring Oracle License Compliance and Reducing risk through Role Management
Demonstrate significant risks with the use of Seeded and Hybrid roles
Automated processes and their impact on HR efficiency
Compliance assurance and risk management through enabling and evaluating audit logs
This webinar will focus on content for HCM professionals that are utilizing HCM Cloud or are currently investigating moving to HCM Cloud.
Note: Both webinars are tailored to HR professionals, compliance officers, and managers. The aim is to offer valuable insights and practical tips for handling DHS Form I-9 compliance and leveraging Managed Services to optimize HCM Cloud operations and compliance.
Sales enablement platform gives you a 4 step system for not only Onboarding but also for giving simulation and role-play based practice to sales teams. This platform puts everything that a sales executive will ever need to close more deals and have a predictable performance.
JumpSeat,a product of TenSpeed, is an open-source product that is transforming the learning and development industry.
JumpSeat allows subject matter experts to create hands-on training & support on top of their existing enterprise web-applications, without any code integration. This product enables people to be trained at the moment-of-need and being productive while learning. Besides training purposes, it can also be implemented for on-boarding processes and/or as a support tool. No matter in which context you are using this product, it will reduce costs (training, support calls, faster on-boarding, lower cost of materials, low barrier to entry) and increase effectiveness (in-context learning, role-based learning, topical learning, compliance and skill-based learning, centralized delivery, easily scalable). From the user side, it increases adoption, retention, productivity, and user experience. In short, JumpSeat enables pro-active hands-on learning while offering on-demand support and thereby meeting individual learning needs.
Check out the website for more information: http://jumpseat.io
Oracle Primavera Support Accreditation Study Guidep6academy
ORACLE | P6ACADEMY.COM
Shared by our members
Support Accreditation for Oracle Customers and Partners
Use your Study Guide along with the learning content to prepare for your exam.
– The content in this accreditation is fast-paced and targeted to experienced users actively
using My Oracle Support core functions on a regular basis (including logging service requests).
– We recommend you preview the series modules and study guide before you begin this
accreditation.
– This study guide provides links and information to help you get the most from your learning
experience, so please refer to it throughout your accreditation.
– Best Practice: Use the Comment/Sticky Note feature to add comments and questions to your
study guide for follow-up. Right-click anywhere on a page or use the Add Sticky Note icon on
the toolbar to create a note.
– Make sure the content and level of information is right for your current level of experience. If
any topic is new to you, take time to study it in more detail before continuing.
– Make the program work for you by pausing or replaying any video, looking up actions in My
Oracle Support, or asking questions in Community at any time. This is your accreditation
experience, and we want you to enjoy it.
Webinar: Software Adoption Crash Course for Customer Education LeadersServiceRocket
According to Maria Manning-Chapman, vice president of education services research at TSIA, "Education Services organizations truly have the opportunity to be a game-changer in driving product usage and adoption, because training is at the core of both." In the wake of XaaS business models, "adoption services" are at the forefront of driving company and customer success. Manning-Chapman argues that education services teams are in the best position to drive adoption because education is a one-to-many model that is scalable.
Manning-Chapman joins this ServiceRocket webinar to discuss:
1. What is adoption and why it's important
2. Why customer education is ideal for driving adoption
3. Customer education and the adoption curve
4. Examples of results organizations are achieving using education to drive adoption
SharePoint Saturday London Without Change, There - Would Be No Butterflies: ...Heather Newman
Without Change, There Would Be No Butterflies: 4 Steps to Business Transformation Consumers expect a new relationship with businesses, which means internal teams need a new way to work – one enabling them to access information quickly and collaborate rapidly on any device at any time. Business transformation is at the heart of every business especially inside everyday processes and driving innovation with purchased productivity tools. The good news is many companies are turning to Microsoft SharePoint and Office 365. The bad news is adoption is sorely lacking. The culprit? Change management. Recent studies find more than half of companies point to poor change management as the top reason for their SharePoint deployments failing. Join Heather Newman, Co-Founder, Chief Evangelist and Chief Marketing Officer of Content Panda, as she uses real-world use cases to provide you the blueprint for a successful change management project. You’ll leave this session with a clear understanding of the pitfalls to avoid and proven tips to jumpstart business transformation and how to implement with your change management initiatives.
Atlassian summit comes to you - London AUGBeejal Nagar
Atlassian Summit just took place in Barcelona where teams from around the world came to be inspired, transform the way they work, and witnessed Atlassian's latest innovations first-hand. Almost 2000 people went, but not everyone could make it - so we’re bringing Summit to you!
We’ll bring our favourite picks of the sessions we saw.
Keeping Product Success Metrics in Check by Microsoft Product LeadProduct School
Main Takeaways:
- Parameters to check that can hamper the velocity of your team
- Factors that can influence the volume and/or adoption challenges
- Are you worried about defect inflow and unsure where to start?
- Key points that can impact CSAT/NPS scores, but generally ignored
- Areas to consider while struggling to control the cost of the product
101 Business Insights is the go-to business portal for anyone involved in business today. Whether you’re an MBA graduate in search of that perfect job or an experienced MD looking for information on the latest trends, 101 Business Insights is a site designed for you
The Battle of the Authoring Tools: A 10-Point Comparison for Picking the Righ...Aggregage
Join Chris Paxton, President of D3 Training Solutions, professor, author, and frequent conference speaker, to explore 10 important considerations when choosing an eLearning authoring tool.
Intro to the Higher Ed Advisory Council 2018-19Salesforce.org
The Higher Education Advisory Council is a community-led group of Salesforce users from schools across North America and Europe. The council is supported and recognized by Salesforce.org and serves the community through volunteerism and initiatives designed to help the higher education industry in its use of Salesforce on campus.
Super Session- A Day in the Life of a Nonprofit FundraiserSalesforce.org
Learn how you can raise more resources and create more meaningful relationship with your donors. Nonprofit Cloud fundraising experts highlight how this solution can help with your day to day role and showcase exciting innovations available now and in the future in the Nonprofit Cloud.
Learn how to simplify fundraising with Nonprofit Cloud. buildOn and TFA highlight how Nonprofit Cloud has made the lives of their fundraising teams easier. Learn about the power of engagement plans and how the Salesforce platform makes it easier than ever to manage donations and gift processes.
Making Moves Magic- A Moves Management 101 for Nonprofit Cloud Salesforce.org
Learn how Interlochen Center for the Arts and NRDC have found success with moves management on Salesforce using Engagement Plans, Levels and more. Hear top tips around getting started and lessons learned and come away with a plan for making life easier for your fundraisers while driving results.
Living Large: Enterprise Organizations on Nonprofit CloudSalesforce.org
Greenpeace UK and URJ share why Salesforce was the best choice to meet the challenging demands of their large organizations. Highlights include various fundraising use cases as well as add-ons and features within Nonprofit Cloud that help them to be successful.
6. your support team
I need:
• pricing information • technical support – a •
and a quote feature isn’t working as
you think it should
• to purchase
additional licenses or • critical support, I have
•
products an issue that is
preventing my operations
Account Executive Tech Support Self-Service and the
1-800-NOSOFTWARE Log a ticket in Help & User Community
Training salesforcefoundation.org/help
7. Features
local business unlimited online
hours resources
2-day response
time “Getting Started”
online training
1-800-NOSOFTWARE
Training, Knowledge, and Support for All
8. support case severity levels
Level 1 Critical production issueaffecting all users, including system
CRITICAL unavailability and data integrity issues with no workaround available.
Major functionality is impactedor significant performance
Level 2 degradation is experienced. Issue is persistent and affects many
users and/or major functionality. No reasonable workaround
URGENT
available. Also includes time-sensitive requests such as requests for
feature activation or a data export.
Level 3 System performance issueor bug affecting some but not all
HIGH users. Short-term workaround is available, but not scalable.
Inquiry regarding a routine technical issueinformation
Level 4 requested on application capabilities, navigation, installation or
configuration; bug affecting a small number of users. Reasonable
MEDIUM
workaround available. Resolution required as soon as reasonably
practicable.
9. ways to contact standard support
For Severity 1critical issues For all other issues, Severity 2-
ONLY, please call us to submit 4, please go to Help & Training to
case via phone. submit case online.
Help & Training
Portal
10. phone support availability
Phone support hours forCRITICALissues ONLY.
US/Canada: 5:00 a.m. – 6:00 p.m. (PDT)
Europe/Middle-East: 8:00 a.m. – 6:00 p.m. (GMT)
Asia/Pacific: 8:00 a.m. – 5:00 p.m.
(Sydney time)
For a complete list of toll-free phone numbers, go to
Help & Training, click Contact Support, click Call Us icon.
18. what If I can’t log In to Salesforce?
–
–
–
Tip: System Admins, customize your Salesforce
home page to include your contact details
For security reasons, Standard support does not
assist with password issues
19. what If I can’t log In to Salesforce?
–
–
–
Tip: System Admins, customize your Salesforce
home page to include your contact details
For security reasons, Standard support does not
Need Help Logging In?
assist with password issues
25. Help & Training administrator
Sees all cases and training analytics
Sees all training
consumed by all
users
Sees all cases
created by all
users
To designate a Help & Training Admin:
26. tracking your organization’s training
Remember: Training Analytics is only available
to Help&Training Administrators.
27. Export: slice and dice
using training analytics how you view data
View Data as
a Chart or
Grid
Six Standard
Reports
Produce reports and
charts to gain insight
into your organization-
wide or user-specific
training consumption.
Three
Standard
Chart Types
28. training and certification
Customers who were trained by
salesforce.com have 52% higher user
adoption rates
With your Power of Us Donation, you also gain access to a salesforce.com standard success plan.
In this Quick Start, we’ll review the features of the Standard Success Plan, including support, training and success resources. And then we’ll walk through the set up needed to get started.
First, I’d like to introduce you to the Help & Training Portal. You can find Help and Training by logging into your salesforce instance and clicking the Help & Training link in the upper right side.
In this central location, you can contact support, view training, and get fast answers to your questions through our knowledge base, documentation, and online community.
Let’s start with Support.
For our Power of Us Customers, you have 3 places to turn for help. For questions about purchasing new products or adding licenses, you should connect with your Account Executive. For critical support issues, you should contact technical support, and for general user questions, you should access the resources available via salesforce.com’s Help and Training portal or access the large and active user community.
Standard Success includes access to local business hours technical support with 2-business-day response time for loggedsupport cases. You also get unlimited access to the online documentation and community resources on the Help & Training portal including access to the “Getting Started” courses in the online course catalog. <<Animation 1>> If you require additional support with quicker support response times or access to the full online training library, you can purchase premiere support which is offered at a discount through the Foundation. If you are interested in premiere support, please call 1-800-NOSOFTWARE and ask to get connected with your account executive.
Support cases are assigned a severity level from 1 to 4 as described in this chart. As mentioned, Severity level 1 cases should be called into Standard Support, and will be prioritized and worked first. For all other issues, Severities 2-4, you’ll submit your case online in Help & TrainingIn the case, you’ll be asked to describe the organizational impact of your request, including percentage of users affected, “do you have a workaround?”, and “what business functionality are you unable to perform?” This will help us prioritize your case.Every effort is made to resolve high-priority issues as quickly as possible.If your request does not meet the Severity Level criteria as defined here, Support may re-classify it as appropriate.
Phone support is available during your local business hours. For example, in the United States, you can call from 5:00 a.m. – 6:00 p.m. Pacific time. There is also some local language support available.For a complete list of Standard support locations and phone numbers, go to the Help & Training portal, click on Contact Support, then click the Call Us icon.
One of our most common user questions is “what if I can’t login to salesforce?”If you forgot your password, use the “Forgot Your Password?” link on the Log-in page
Enter your username and click Reset your PasswordIf you forgot your username, or have been locked out to due multiple incorrect login attempts, contact your internal system administrator. Please note that Standard Support will not provide support for password issues If you need more help logging in, check out this You Tube video, and pass it along to your users! http://www.youtube.com/watch?v=cCjXVmK4XF0&list=PLB39017CE69F42E50&index=1&feature=plpp_video
Now, Let’s take a look at Training
Accessing online training is as simple as going to the Help & Training portal. <<animation 1>> Click the Take Training button.
<<Animation 2>> Then click the Online Training button, which will take you to the catalog where you can filter based on job role and Salesforce product. Note that since you have access to the Standard Success Plan, you have access to the Standard course library. As part of the standard course library you have access to a series of Getting Started e-learning modules. Simply filter the course results by the phrase “getting started.”To get full access to the complete course catalog, including 100+ Premier courses (such as Configuring Salesforce with Custom Fields) contact your Account Executive to upgrade to aPremier Success Plan.
To start a course, click on the plus (+) sign next to the course name. The course details will appear, then click the course module name to launch the course. Use the View Your Courses tab to see in-progress courses and pick up where you left off. Use the Track Your Training tab to see completed courses and dates.
You can easily track your organization’s training history right from the Help & Training portal. <<Animation 1>> Remember, only Help & Training Portal Administrators have access to your company’s training history. Once designated, your Help & Training Administrators access the Training Analytics home page via the <<Animation 2>>Analytics Quick Link. This button should show up by default for Help & Training Administrators.
With Training Analytics, you have a simple, easy-to-use reporting interface.You can view data as a chart or grid andyou also have easy access to standard reports and charts. You can export the data, so you can manipulate it however you’d like.
In addition to the e-learning modules, you can also register to take instructor led Salesforce.com training either in person or virtually via the Help and Training portal. . . The Foundation makes instructor led training available to our nonprofit customers in the united stated and Canada at a 50% discount. Review the training page on our website at www.salesforcefoundation.org/training to learn more.
Now let’s review your Success Resources
As mentioned before, the Help & Training portal is your home base for support and training.<<Animation 1>> Here you will find the knowledge base, training, documentation, and ways to contact support. <<Animation 2>> Be sure to visit the knowledge base for hundreds of articles, and answers to common questions, including our Global Support phone numbers.
Many online resources are available to you. <<Animation 1>> Go to Success.salesforce.com, or click on the Customer Resources tab, to see the Answers community, where you can post questions and get answers from other Salesforce users and salesforce.com product teams.<<Animation 2>> Trust.salesforce.com has information on system status and planned maintenance windows.<<Animation 3>> Appexchange.salesforce.com has hundreds of applications that you can download for free or purchase to work with Salesforce.<<Animation 4>> Developer.force.com is the community for people building applications on the Force.com platform. You can share code, get tips and tricks, and interact with like-minded developers.
If you are using the Nonprofit Starter Pack – a set of managed packages that sit on top of the Enterprise Edition, then there are several resources available to you just for the Nonprofit Starter Pack.They include screensteps documentation and an active Google group managed by the developer of the nonprofit starter pack. You can find links to all the Nonprofit Starter Pack resources on the Foundation website at www.salesforcefoundation.org/nonprofitstarterpack
Salesforce has an active and growing user community and the community can be a great source of support. As a nonprofit, you can meet and share resources with like-minded nonprofit users at one of our nonprofit specific users groups. We have more than 30 groups meeting around the world. To find a nonprofit user group in your area, please go to our website at www.salesforcefoundation.org/help
The Salesforce Foundation also manages a higher education Chatter org for current and prospective Foundation customers. It is a place where institutions can share best practices, ask questions of the community, keep up to date on the latest announcements, and get advice on new solutions.No partners or consultants are allowed. This is your space for collaboration and community building.If you are interested in joining the higher ed chatter community org, please go to www.salesforcefoundation.org/hechatter and follow the instructions.
Finally, if you are interested in learning more about purchasing a Premiere Success Plan, please call 1-800-NOSOFTWARE and we will connect you with your Account Executive.
This video is intended to provide you a general overview of yoursalesforce product edition and the support and success resources that are now available to you as a Foundation customer. At the end of this video you will find also find links to the next steps in our getting started series.