The Senior Community Service Employment Program (SCSEP) is a community service and work-based job training program for Older Americans. Authorized by the Older Americans Act, the program provides training for low income, job seekers aged 55 and older. Author/Presenter: J. Michael Daniels II

1. Under my leadership, for two consecutive years, State Grant, funded by the
grantor SC Department on Aging, ranked 4th nationally among state
providers in the execution of the US Department of Labor Senior Community
Service Employment Program (SCSEP) grant.
Federal Grant, funded by US Department of Labor, ranked 1st among all
Goodwill Industries International’s subgrantees, for three consecutive years!

3. SCSEP: EMPOWERING OLDER AMERICANS FOR
CAREER OPPORTUNITIES IN THE 21ST CENTURY
Mike Daniels, SCSEP Program Manager

4. WORKFORCE DEMOGRAPHICS
 Historically, older workers transitioned into retirement. In the last 100
years, the average life expectancy has increased by 30 years. As a
result, older workers are choosing to remain in the workforce, which has
created an unintended consequence of mistrust with younger
generations in the workforce.
 Each generation has distinct ways of communicating as well as
structural expectations from their employers for compensation, benefits
and advancement. This creates unique opportunities and challenges for
companies to thrive in the 21st Century.

5. 5 GENERATIONS IN THE WORKFORCE
 Traditionalists: Born between 1925 – 1945
 Baby Boomers: Born between 1946 – 1964
 Generation X: Born between 1965 – 1979
 Millennials: Born between 1980 – 2000
 Generation Z: Born after 2000

7. MILLENNIAL INTERVIEW
https://www.youtube.com/watch?v=Uo0KjdDJr1c

8. WHY OLDER WORKERS?
 Strong Work Ethic: Older workers possess character traits
including dependability, punctuality, honesty and maturity
 Skilled and Experienced: Older workers bring a level of
experience, organizational competence and critical thinking
that cannot be taught during hiring orientations.
 Embrace change: Common misconceptions abound that
older workers are resistant to change and cannot keep up in
the current technological age.

9. WHY OLDER WORKERS?
 Multigenerational Workforce: The 21st Century business model will
include a focus on recruiting and retaining older workers for the purpose
of knowledge transfer and corporate cohesion. Older workers prove that
the best teams are multigenerational!

10. U.S. LABOR FORCE SHARE BY AGE
The number of people aged 55 and older, most notably aged 65
and older, is expected to climb through 2024.

11. U.S. LABOR FORCE SHARE BY AGE
16 – 24 25 – 54 55+
1970 21.6% 60.9% 17.5%
1980 23.7% 62.3% 14.1%
1990 17.9% 70.2% 11.9%
2000 15.8% 71.1% 13.1%
2010 13.6% 66.9% 19.5%
2016 13.3% 64.2% 22.4%
2020 (projected) 12.1% 63.8% 24.3%
2024 (projected) 11.5% 63.9% 24.8%
Source: US Bureau of Labor Statistics
In 2016, the number of people aged 55 and older represented 22.4% of the
workforce and is projected to climb to 25% in 2024.

12. SCSEP PURPOSE
Goodw ill is r efr es hing my s k ills w ith on - the - job tr aining

13. SENIOR COMMUNITY SERVICE
EMPLOYMENT PROGRAM
The Senior Community Service Employment Program
(SCSEP) is a community service and work -based job
training program for older Americans.
Authorized by the Older Americans Act, the program
provides training for low income, job seekers aged
55 and older.

14. SENIOR COMMUNITY SERVICE
EMPLOYMENT PROGRAM
SCSEP participants gain work experience in a
variety of community service activities at non-profit
and public facilities, including schools, hospitals, day-
care centers, and senior centers

15. AGING WORKFORCE
The older workers survey reported several possible
advantages to hiring older workers; these benefits
include that older workers:
 *Ar e mor e w illing to w or k flexible s c hedules
 *Ser ve as mentor s for w or k er s w ith les s exper ienc e
 *H ave invaluable exper ienc e
 *Ar e mor e r eliable
 *Have higher retention rates
 *Ar e mo r e p r o d u c tive

17. SCSEP PROVIDES COMPUTER TRAINING

18. FUTURE WORKFORCE

20. MISSION INTEGRATION (#TEAMSCSEP)
PY 2017 - PRESENT
 41 participants who received training at our retail stores were
hired into permanent employment.
 Hourly wage range: $8.75 - $9.75/hour.
 5 participants who received training in administrative duties
successfully exited into employment in administrative roles in
HR and as an Employment Specialist.
 The average placement wage was $12.11/hour.

22. 6 WORKFORCE INVESTMENT AREAS
21 COUNTIES

23. 4 WORKFORCE INVESTMENT AREAS
16 COUNTIES

24. SCSEP INNOVATIONS
• Performance: Reports are prepared
on a weekly, monthly and quarterly
basis to document our progress and
ensure we achieve our established PY
goals.
• Job Readiness: Tracking on a weekly
basis how many of our participants are
Job Ready
• Job Clubs:
 Provide computer training and resume
assistance.
 Assist each participant in developing their 30-
second elevator speech to explain our
program, their training assignment and their
pathway to employment.
 Encourage participants to attend hiring events
hosted by Goodwill and SC Works. As an
incentive, we provide a nominal ‘gift’ to
participants who bring an item from the Job
Fair to the next Job Club meeting, which will
validate their attendance.
 Invite hiring managers to attend our meetings
to discuss employment opportunities

25. ENROLLMENT PLAN

26. WEEKLY PERFORMANCE

27. DASHBOARD

28. CORE PERFORMANCE MEASURES
Measure Goal 3rd Quarter (YTD)
Service Level 165.9% 161.9%
(98% of Goal)
Community Service 80.0% 87.1%
Service to Most in Need 2.90 3.41
Employment Rate 2nd
Quarter after Exit
35.9% 52.6%
Employment Rate 4th
Quarter after Exit
32.2% 36.8%
Median Earnings $3,140 $3,600

29. #TEAMSCSEP
JOB PLACEMENTS
13
31
41
57
66
78
87
93
109
116
JUL AUG SEPT OCT NOV DEC JAN FEB MARCH APRIL
We’re averaging 12 placements/month! #Awesome

30. PLACEMENTS (WE APRIL 12TH)
 Average Wage: $10.27/hour
 Average wage $10.00/hour or higher: 59
 Average wage $12.00/hour or higher: 18
 Average Hours: 31 hours/week

31. PARTICIPANT CHARACTERISTICS
Q3 YTD%
Characteristic Federal Grant State Grant
Gender Female 77% Female 78%
Age  60 – 64 35%
 55 – 59 25%
 65 – 69 22%
 70 – 74 10%
60 – 64 28%
55 – 59 27%
65 – 69 22%
70 – 74 16%
Race  African American 66%
 White 29%
 African American 67%
 White 31%
Education  High School Diploma 45%
 1 – 3 years of College 23%
 Bachelor’s Degree 9%
 High School Diploma 50%
 1 – 3 years of College 14%
 Associate’s Degree 10%

32. PARTICIPANT CHARACTERISTICS
Q3 YTD%
Characteristic Federal Grant State Grant
Family Income at or
below the poverty level
79% 79%
Individuals residing in
rural areas
38% 22%
Veterans 8% 11%
Individuals age 75 and
over at date of report
9% 11%
Individuals who are
homeless or at risk of
homelessness
99% 99%

33. At the age of 76, Ms. Olivia Davis enrolled in SCSEP
seeking an opportunity to make a significant impact. Ms.
Davis accepted an assignment with our Business
Development Team (FISH) and made an immediate
impact. One year later, Ms. Davis was hired by FISH.

34. THE STUFF
MIKE DANIELS
MANAGER, SCSEP PROGRAMS
• Email: mdaniels@goodwillsc.org
• Phone: 803.448.2581
29 Total Counties
321 Slots

35. QUOTE OF THE WEEK:
EVERY JOB IS A SELF PORTRAIT OF THE
PERSON WHO DID IT. AUTOGRAPH YOUR
WORK WITH EXCELLENCE.
--JESSICA GUIDOBONO-