This document describes the services provided by a multilingual call center located in Ukraine. The call center offers inbound and outbound call services in many European languages, as well as data processing, translation, and research services. It has a modern facility and uses up-to-date technology. The call center aims to be an outsourcing partner for companies worldwide by providing professional multilingual contact center solutions at an affordable price.

1. Marketing researches department
Call center

2. Тут вставь страницу 6 из нашей презентации переведенную на англ яз

3. Call center – is a
multilingual
outsourcing call
center.
We offer a standard
package of call center
services,
which are necessary for
our customers for
successful business.
Our call centersOur call centers

4. Call centerCall center is a multilingual outsourcing call andis a multilingual outsourcing call and
contact center located in Ukraine, specifically wecontact center located in Ukraine, specifically we
have Operations in two of the most largest cities ofhave Operations in two of the most largest cities of
Ukraine: L'viv and Kiev.Ukraine: L'viv and Kiev.
We consider ourselves part of your Team asWe consider ourselves part of your Team as
Ambassadors of your Corporate Brand. While weAmbassadors of your Corporate Brand. While we
offer a standard package of affordable call center services with top technologyoffer a standard package of affordable call center services with top technology
operations located in Ukraine, we strive to provide our customers and theiroperations located in Ukraine, we strive to provide our customers and their
clients with professional and courteous contact services that are necessary forclients with professional and courteous contact services that are necessary for
our customers to operate successfully their business worldwide.our customers to operate successfully their business worldwide.
An Introduction to our ContactAn Introduction to our Contact
Center servicesCenter services
Our call centersOur call centers

5. Outsourcing the service to East European Country such as Ukraine with its cost-Outsourcing the service to East European Country such as Ukraine with its cost-
effective multilingual professionaleffective multilingual professional staff, most of whom have working experience instaff, most of whom have working experience in
western companies, is an attractive option.western companies, is an attractive option.
CallCall centercenter is the company with foreign investments the owners are Ukrainian and Italianis the company with foreign investments the owners are Ukrainian and Italian,,
ththisis helps us better understandhelps us better understand WesternWestern EuropeanEuropean and Americanand American customers needs forcustomers needs for thethe
attractiveattractive price.price.
Our services are beyond competition and we offer the best price/quality relationOur services are beyond competition and we offer the best price/quality relation on theon the
outsourcing market,outsourcing market, due todue to oour inovation technology.ur inovation technology.
Why SBM?Why SBM?

6. • Inbound Services:Inbound Services:
• customer support service.customer support service.
• information officeinformation office
• remote secretary/officeremote secretary/office
• Outbound services:Outbound services:
• telephone surveystelephone surveys
• telemarketingtelemarketing
• e-mail, fax, newslettere-mail, fax, newsletter
• appointment settingappointment setting
• warm calling/existing clientswarm calling/existing clients
• Data and web service:Data and web service:
• database processingdatabase processing
• professional translationprofessional translation
• web research/desk researchweb research/desk research
Our call center’s services are:Our call center’s services are:

7. Not a problem! You can always contact our Business DevelopmentNot a problem! You can always contact our Business Development
Team and we will be glad to talk and discuss furtherer how to assistTeam and we will be glad to talk and discuss furtherer how to assist
you in the best way possible and find the right personnel for the tasksyou in the best way possible and find the right personnel for the tasks
required in your projects.required in your projects.
Contact us today with no commitment to discuss furtherer your ProjectContact us today with no commitment to discuss furtherer your Project
requirements.requirements.
The service(s) that you require isThe service(s) that you require is
not listed abovenot listed above

8. We work in two a modern and comfortableWe work in two a modern and comfortable
offices located in two different cities Kiev and Lviv with the working space of moreoffices located in two different cities Kiev and Lviv with the working space of more
than 200 square meters. Using modern technology such as fully customized ownthan 200 square meters. Using modern technology such as fully customized own
designed CRM system also we use other modern technology necessary fordesigned CRM system also we use other modern technology necessary for
productive work : PBX,IVM,VRS and auto dial systems. Sufficient data protectionproductive work : PBX,IVM,VRS and auto dial systems. Sufficient data protection
due to advanced software and hardware protection. We used modern VOIP baseddue to advanced software and hardware protection. We used modern VOIP based
technology with outstanding voice clarity, fast server with triple protection basedtechnology with outstanding voice clarity, fast server with triple protection based
on Windows server 2003. We have two internet provides and power generator toon Windows server 2003. We have two internet provides and power generator to
insure non stop working process. Operators working space equipped with :PCinsure non stop working process. Operators working space equipped with :PC
(CPU 1,6- 2,6Mhz; Ram 512Mb - 1Gb; HDD 60-160 MB ; monitors 17”) Stereo(CPU 1,6- 2,6Mhz; Ram 512Mb - 1Gb; HDD 60-160 MB ; monitors 17”) Stereo
headphones, usb VoIP gates and phones; Operating system Windows XP,headphones, usb VoIP gates and phones; Operating system Windows XP,
Microsoft Office 2003-2007.Microsoft Office 2003-2007.
InfrastructureInfrastructure

9. Success Brand Management
Partner DIRECTOR
Senior managers
Human
resources
manager
Marketing and
French , Italian,
Spanish
department
manager
Marketing and
English,
German,
Slavic
department
manager
IT
Manager
Department
supervisor
Department
supervisor
Department
supervisor
Department
supervisor
Call
operators
Call
operators
Call
operators
Call
operators
SECRETARY
Branch management structureBranch management structure

10. Call center: Your Business Partner in Ukraine for Multi-Lingual
Contact Center services and Globalized Solutions.

11. Our employees speak all major European languages such as English, French, German,Our employees speak all major European languages such as English, French, German,
Spanish, Italian, Polish, Czech and other, most of them spent several years abroad andSpanish, Italian, Polish, Czech and other, most of them spent several years abroad and
have good knowledge of language spoken, many speak 2-3 foreign languages, somehave good knowledge of language spoken, many speak 2-3 foreign languages, some
real professional highly skilled with knowledge of 4-5 foreign languagesreal professional highly skilled with knowledge of 4-5 foreign languages
Our teamOur team

12.  International market research Company from Netherlands and BelgiumInternational market research Company from Netherlands and Belgium
 Mortgage and entertainment companies from USAMortgage and entertainment companies from USA
 Consulting company from SwitzerlandConsulting company from Switzerland
 Research Company from AustraliaResearch Company from Australia
 Charity fund raising association from ItalyCharity fund raising association from Italy
 Construction company from GermanyConstruction company from Germany
Our clients areOur clients are

13. Contact usContact us::
Marketing group
SUCCESS BRAND MANAGEMENT
Our address: Ukraine, Lviv
Phone: +3 8 032 243 17 29
Fax: +3 8 032 243 17 29
Mob. +3 8 067 930 82 77
Mob. +3 8 050 322 86 15
Mob. +3 8 093 693 89 80
Skype: SBM & MS
ICQ: 439459027
emeil: info@sbmgroup.biz
http: //sbmgroup.biz
Together we will attain your goal!