1. 100 % IT Enabled BPO/KPO/LPO/RPO Consulting Firm

2. Profile
Kcreativez Inc provides:-
 IT Consultancy
 Software Solution and Mobile based Applications
 Handle and support processes from
BPO/KPO/LPO/ITO/MRO/RPO sector.
 H.R Solutions for various kinds of processes.
focused on both back office operations and software
development.

3. VISSION & MISSION
Vision
Kcreativez Inc looks to the future with the goal of
providing outsourcing solutions to any and every
kind of industry vertical.
Mission
Service Mission: To establish our self as most
preferred organization to outsource any process
or operation.
Social Mission: To be the most sort after among
corporate society for its innovative approach
and execution capability with ease.
Economic Mission: To operate the organization
in secured financial growth, increasing revenue
for our customers and clients.
Growth Mission: To have a presence in every
industry vertical and provide any and every kind
of outsourcing solutions in business.

4. Quality of service delivery is more critical
than customer acquisition.
Determined to eliminate customer’s
frustration and dissatisfaction.
Adding values to client's business.
Success in BPO industry depends on the
service provider's ability to gel with the
client’s process.
Strive for excellence.

5. OUR STRENGTHS
 Surpassing client’s expectations every time.
 Making all kind of processes available from
domestic and international market in shortest
possible time.
 Providing all kinds of genuine processes with high
payouts.
 The ability of our team to handle process
complexity confidently.
 A trained team delivers what it takes to get
expected result, with all the constraint factors
into consideration.
 Ability to provide comprehensive and satisfactory
answers to all the questions of customers.
 Making available all kind of resources required to
run BPO/KPO Company.
 Our reliable and zealous team committed to
provide the best services to client.
 Quick Adaptability to the client’s process.
 Availability of Space For immediate Expansion up
to 150 Seats.

6.  It allows a wider customer base to do business with.
 It offers an economical means of reaching diverse and widely
distributed customer group.
 It fine tunes offerings to specific customer groups.
 It allows customers easy access to experts.
 It facilitates business round the clock and in any geography.
 It allows a company to avoid the overheads of brick and
mortar branches.
 The inbound call centers are built with the objective of
serving as an information center offering all the information
that help customer to have a thorough understanding of
products or services.
 This information center handles all customer inquiries.
Information Requests & Inquiry is handled through--
Telephone Response, Website Response, Email Response etc
 A Call center facilitates the flow of information from
customer database to the telecommunication network
operated by call center agents. Complete Post Switch
technology setup is required in terms of Call switch routing.
 ACD, CTI, CLI, scripting, call blending, predictive dialers, IVR,
DNIS, CRM, Web based solutions and various other
components required for running the call center as per
business requirement.
 Voice broadcasting is the delivery of a pre-recorded voice
message to a live person, answering machine or both. It is, by
far, the most cost effective form of contacting your
customers, employees, groups and prospects.

7.  Tie up with many BPO/KPO/LPO companies for
processes.
 Have tie ups with domestic and international
companies directly for process outsourcing.
 Have more than 75 Clients for process outsourcing and
sharing and more than 200 consultants database
throughout India and worldwide.
 Robust & Innovative solutions.
 Flexible applications and easy payment terms.
 Reasonable charges and Commercials involved.
 Long term Corporate Relationship.
 Provide support on all kind of resources needed to
stand, walk and run.
 Well qualified team of professional are there at your
service for complete and comprehensive pragmatic
solution.
 Processes includes:- Inbound/ Outbound, Voice/Non-
voice based, Technical/Non-Technical,
Domestic/International, Backend/Upfront.

8.  Cut down B.D & Marketing costs.
 Take advantage of leading technology and network.
 Be ahead of competition.
 Gain peace of mind.
 Advanced and additional features for the same price.
 High payout process in easy reach.

9. Following are the salient features of call center solutions we
have implemented
 ACD: Automatic Call Distributor feature finds out the
agent ready for the call & routes the call to that agent
automatically.
 CTI: Computer-telephone integration is technology that
allows interactions on a Computer and a Telephone to
be integrated or coordinated.
 CLI: Caller Line Identification.
 IVR: Interactive Voice Response (IVR) systems allow
the publishing of corporate database information
through an interface familiar to everyone, the phone.
 Call Recording: Call Recording Machine records all the
important calls to your Hard Disk manually with a push
of button.
 Predictive Dialer: Predictive dialer capabilities increase

10.  Run Multiple Campaigns Simultaneously! Run
separate campaigns on the server simultaneously.
 Supports AMD & SIT Frequency Detection! Auto
Detection of Fax Machine, Answering Machine, Busy
Tone and Telco Tones.
 Sophisticated Call Processing features! Dial Next
Number, 100 % digital call recording, Park Call, Web
Call Back, Call Transfer, Third party Verification, Music
or Message on hold etc.
 Facilitates Calls Recording and Conferencing!
Supports 100% digital agent wise call recording and
multi-party call conferences.
 “Real-time" Statistics and Reports (CDRs)! The system
displays both campaign and all agent statistics and
reports easily. Facilitates remote (Web based)
monitoring of real time traffic and statistics.

11. BPO Services include live web chat, catalog order taking,
credit card processing, order entry, order tracking, up-
sell, cross-sell, product answering, basic and advanced
answering service, help desk services, high volume
support, appointment setting, customer service, dealer
locate & referral services, class & seminar registration
services, list cleaning services, subscription renewals &
sales, email answering services, technical support
services, direct response, multilingual & bilingual
services, total product fulfillment, and all variety of sales
and customer acquisition services. We deal in following
kinds of processes:-
 Outbound Processes
 Inbound Processes
 Online customer support
 Telemarketing
 Blended Processes
 Application and Software Development Projects
 Voice and Non-voice based processes
 Back office Projects

12.  We provide BPO Setup services to our clients, which
includes not just setting up of a BPO company but also
enrich it with all kinds of resources, needed to start and
run a company.
 Our firm practices multiple tasks in various fields and
knows to apply different methodologies to recover
maximum business out of projects at hand.
 We would like to share that Kcreativez Inc is serving into
BPO/KPO/LPO Industry in India from 2007. Kcreativez Inc
has tied up with US, UK, Canada, Europe, Australia and
Dubai Outsourcing companies to conduct and outsource
projects, both into the market with higher value of the
quality.
 We are offering Voice Based/ Non voice Based, Inbound
/Out bound, Domestic/International, Technical/Non-
Technical Processes and Software development and SEO
Projects.

13. Outsourcing@kcreativez.com
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