Lightsage Inc

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Lightsage, Inc. is your technology partner in providing Call Center services for voice-related outbound and inbound campaigns for US, Australia, UK and international partners. It also is a Business Process Outsourcing provider with an huge infrastructure base to provide facilities and technology for a wide spectrum of BPO services.

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Lightsage Inc

  1. 1. Improving lives through Technology. BPO SERVICES
  2. 2. •Vision & Mission of the Company•Company Profile•What we Offer•Services we Provide•Our Infrastructure•Our World Class Team
  3. 3. Lightsage, Inc. was established in August 2005 to cater to the growing CallCenter demand in the Ortigas Center area of Metro Manila, Philippines. Thecompany traces in roots to the same people behind Tridel Technologies, Inc.(Internet Manila, Virtual Asia and Compass Internet) one of the pioneer ISP’sin the Philippines which has been providing IT Internet, Network andApplication Development services in the Philippines since 1996. The samegroup also gave birth to Callworx, Inc. a 250-seat US joint venture call centerthat was eventually sold to a US group in 2005 and is now called TRGPhilippines. Lightsage is a result of over 1,000,000 man-hours of experiencein the IT industry.Lightsage currently has 250 operational seats over a 1,200 sqm area in themiddle of the Ortigas Business Center, the hub of call center activity in themiddle of Metro Manila. It provides facility and full outsourced service forUS, Australia and UK campaigns since 2005. With it’s experience inApplication Development, it also provides CRM and programming services toits call center clients.
  4. 4. Experience:Technical excellence and experience is our core competency.With our vast experience on hardware, software, Internet andnetwork technologies, we provide a highly responsive andreliable infrastructure for the demanding needs of the callcenter industry. The facility was designed to be fully redundantfrom its multi-homed Internet connectivity to its multiple VOIPconnections to ensure high quality service to its clients.Together with our experience in operating US, UK andAustralian campaigns, we provide peace of mind for youroperations.
  5. 5. Facility:Lightsage has 250 seats available on a 24/7 capacity. This provides atotal of 750 seats in 3 shifts combined. Our facility boasts of aredundant Telco and Internet infrastructure (2 x DS3) with multipleTelco providers and a unified contact center solution from Touchstarand Dialogic to allow it to deliver an wide range of outbound andinbound functionalities. The Touchstar Call Center software togetherwith Dialogic Hardware provides a fully integrated system forpredictive dialing, voice recording real-time reporting andadministration. We are also the pioneers in utilizing Laptops asworkstations for increased efficiency and availability. With over 200seats available 24/7, we are pleased to offer your organization ourservices.
  6. 6. We will be recognized a leading provider of excellent, holistic, customer-orientedInformation Communication Technology (ICT) solutions, specializing in Call Centerand BPO services.We will achieve this by:•Developing our people into a team-based organization instilled with the values ofexcellence, professionalism, teamwork and customer-orientation.•Integrating hardware and software technologies into innovative Call Center andBPO solutions•Establishing profitable business alliancesUltimately, by improving the lives of people through technology, we shall attainsustainable and progressive growth for all our stakeholders.
  7. 7. Seat-leasingLightsage provides the call centerfacilities for operators that require afully redundant and professionallysupported environment. We haveseats available complete withTouchstar Predictive Dialer and Telcoconnection to any point in theworld. All you need is to seat downand start working
  8. 8. Call Center OutsourcingLightsage provides masterful skills in utilizing the telephone as acost-effective method of establishing contacts. Our highlycompetent people are ready to maximize their effort to provideyou with such campaigns as:• Client Acquisition• Client Retention• Order Taking• Appointment Setting• Leads GenerationCall Center ConsultancyWith over 100,000 man-hours of experience in the technical sideof the industry, Lightsage can provide consultancy in theconstruction and technical operation of a Call Center. And withour alliances with industry providers, we can surely help inassuring your profitable existence in the business.
  9. 9. We specialize in several service applications and platforms forB2C and B2B like:- Tele-Sales, Tele Marketing (Outbound / Inbound)- Customer Care / Customer Service (Outbound / Inbound)- Data Processing and BackOffice Operations.- Appointments Scheduling, Settings.- Surveys and Polls.- HR – Accounts Management
  10. 10. Robert Deluria (CEO) Email: rad@lightsage.com Dave Deluria (CTO) Email: dad@lightsage.comSteven Mark Ditching (Senior Campaign Officer) Email: sditching@lightsage.com John Mitchelle Santos (Officer-in-Charge) Email: jmsantos@lightsage.com

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