iVend Retail Integrated Omni-channel Solutions presented by Ms Shutsarun Sukjam, Channel Sales Manger – Thailand

1. Integrated Omnichannel Solutions
Retail Hospitality Shutsarun Sukjam
Channel Sales Manger – Thailand
Shutsarun.Sukjam@citixsys.com
0954934369

2. CITIXSYS TECHNOLOGIES
LEADING GLOBAL SOFTWARE PLAYER FOR ENTERPRISE RETAIL AND HOSPITALITY
10
Global Offices
85+
Countries
270+
Partners
125
Employees
Motivation – Global business bringing
innovation in retail technology
Location – HQ in New York, with 10 offices
around the world
Operation – Established partner ecosystem
for effective global implementation, rollout
and after sale support

3. THE DIGITAL STORE PLATFORM
END-TO-END RETAIL MANAGEMENT PLATFORM
iVend Point of Sale (POS)
iVend eCommerce
Reporting & Analytics
iVend Mobile POS
iVend Passes
iVend Loyalty

4. MARKETS WE SERVE
SUPPORT FOR ALL RETAIL VERTICALS AND INDUSTRIES
Fashion & Apparel Footwear Electronics Sports & Outdoors
Hospitality Optical Furniture & Home Goods Pharmaceutical
Building & Home
Supplies
Specialty Supermarket & Grocery Book Stores

5. ENTERPRISE CLASS RETAIL SOFTWARE
INTEGRATES SEAMLESSLY WITH OTHER WORLD-LEADING RETAIL TOOLS
ECOSYSTEM PARTNERSHIPS GLOBAL PAYMENT PROCESSORS HARDWARE PERIPHERALS

6. INTEGRATION TO ANY ERP ENVIRONMENT
DELIVERING A SEAMLESS, SYNERGISTIC RETAIL ECOSYSTEM

7. OUR CUSTOMERS
POWERING RETAIL SUCCESS AROUND THE WORLD

8. BUSINESS TARGET SIZE
SCALABLE FROM A SINGLE STORE TO HUNDREDS ACROSS MULTIPLE GEOGRAPHIES
Small
Mid Market
Large Enterprise
5 – 20 Stores
20 – 500 Stores
> 500 Stores

9. Fast Track Your Omnichannel
Performance with iVend Retail

10. An Omnichannel Journey
You receive an email offer on
a pair of jeans
Promotion Received
At home, you browse for a pair of
jeans you like and purchase online
24x7 Anywhere, Anytime Shopping
You look-up the store nearby and
reserve an item for a pick-up
Check Store LocaPon on Mobile
Once you arrive, the store
associate recognises you and
brings the jeans
Personalized Shopping
Experience
You like a shirt and ask for
it to be delivered into the
fitting room
Assisted Sales through
Mobile POS
The store doesn’t have your size, offers
it to be delivered at your home
Single View of Inventory
Shirt delivered next day to your home
Integrated Fulfilment OpPons

11. The Omnichannel Journey with iVend Retail
iVend Promotions,
Loyalty & Digital Passes
iVend eCommerce
iVend Terminal and
Mobile POS
Single Stock Pool
You receive an email offer on
jeans
You lookup the store nearby and
reserve them for a pick-up
At home, you browse for a pair of jeans
you like and purchase online
Once you arrive, the store associate
recognizes you and brings the jeans
You like a shirt and, ask for it to be
delivered into fitting room
The store doesn’t have your size, offers
it to be delivered at your home
Shirt Delivered
at Your Home

12. API
iVend Enterprise Server
iVend Store
Manager Station
iVend POS
iVend POS
iVend Mobile
POS
iVend Store
Server
LAN
iVend Store
Manager Stacon
iVend POS
iVend POS
iVend Mobile
POS
iVend Store Server
LAN
n Number of Stores
APIs
Store OperaPons
Store1Store2
iVend Mobile POS
iVend APIs/
SQL
eCommerce
iVend Passes
iVend APIs
Via Internet
Offline POS
ERP

13. iVend Enterprise
• Manages the operacon of all the iVend Retail modules
• Collates and manages data on all the business transaccons
• Enables a single view of inventory and customers across the business
• Provides a range of inventory management funcconality, most notably
forecascng for concnuity items and replenishment
• Gives extensive management insight into all aspects of the business
• Allows creacon of mulcple subsidiaries to have consolidated view of Sales,
Colleccons and Stock status across the subsidiary network
• Supports mulcple deployment opcons on premises or on the Cloud
• Available in 16 languages
• Extensibility toolkit makes it easier to add customizacons where unique
funcconality is needed
• Optimized for omnichannel retail so
customer service is provided in real time
from a truly single stock pool
• Optimizes inventory availability and
therefore sales potential, and provides the
integration necessary for the customer
experience across all channels
• Centralized management of promotions,
loyalty schemes, price lists allows to
respond quickly to changing market
conditions
• Facilitates expansion into single brand
franchisee operations
How does it help? What does it do?

14. iVend Point of Sale
• Mulcple transaccon types in a single transaccon
• Seamlessly integrated with mobile POS
• Complete inventory visibility at POS across the chain
• Faster check out - 3 clicks to make a sale
• Highly scalable, helping faster business expansion
• Easy to manage
• Runs online or stand alone
• A hand held module provides full in store inventory management
capability
• Effective sales and inventory data capture
• Secure payment through country specific
integrated payment systems
• Control mechanisms to reduce pilferages in
stores
• Integrated to the Loyalty Management
application
• In-built gift card functionality
• Flexible promotions setup
• SMS Integration for faster reporting and
effective control
• Not dependent on “always connected”
Internet
How does it help? What does it do?

15. iVend Point of Sale
Licensed Component
• Licensed per POS (terminal or mobile)
Connected to iVend Management
Console at the store or at the Head
Office
Connection only over LAN with
offline capabilities
High levels of flexibility in usage
• User specific settings possible on different
register
• Create teams and assign them to register
• Multi-language support at the register

16. Enterprise-wide Inventory Visibility
Visibility into inventory for all stores
and warehouses from the POS
Real-time inventory control
Automatic Barcode determination at
POS follows a sequence of methods
in attempting to resolve:
• Barcode to a product
• A card swipe to a customer/security user

17. iVend PromoCons
BUY 3CDs
for the PRICE
Of TWO
BUY ANY 3 ITEMS
from the Apparel &
Footwear category
GET 10% Off
BUY 1 SHIRT and an
Abershave and GET
10% Discount on
Deodorant
BUY 3 Shirts
GET 50% Off
on the lowest value
shirt
BUY 3 T-SHIRTS
FOR $100 ONLY
Enables a wide range of promotion types and common promotions across all channels,
supporting a consistent brand experience.

18. iVend Loyalty

19. iVend Loyalty
• Multiple loyalty plans can be set up either for the entire enterprise or
specifically for individual stores
• Multiple loyalty plans can assign points or currency based on customer
purchases
• Ability to define membership of group schemes, e.g. for all family members
or to support a particular school or charity
• Individual plans can relate to specific products or promotions or exclude
products (for example clearance items) or promotions
• Loyalty Referral Programs can be defined to provide referral bonus points
whenever an existing loyalty customer facilitates creation of a new loyalty
customer
• Product catalogue specifically for loyalty customers can be created on iVend
eCommerce
• Win back churned customers and increase
customer lifecme value
• Builds traffic, conversion rates, transaccon
size and brand advocates
• Makes retailer’s brand the descnacon of
choice at the start of the customer’s
shopping experience or trip
• Build meaningful customer segments and to
develop programs and services that
maximize long term loyalty
How does it help? What does it do?

20. Secure, web-based, Customer Loyalty Portal
• Access their current card balance on their phone, tablet or PC
• Update their contact and billing information
• View transaction, purchase and return history
• Merge multiple loyalty cards into a single account
• Manage cardholder accounts
• Update cardholder profiles
• Edit email templates
• Customize their registration page and publish it on the portal
Retailers can:
Self-service for customers to:

21. iVend Mobile

22. iVend Mobile POS
• Available from the Apple App Store or Google Play and gets installed on the
mobile device like any other App
• Works online over Wi-Fi or a 3G/4G connection. Also works in offline mode
when there is no network connectivity and synchronizes with iVend
Enterprise when network connectivity is available
• Full support for special pricing, promotions, Gift Cards, Loyalty and coupon
based discounts.
• Synchronization can be scheduled manually or automatically at set times.
• 12 languages as default, others can be added.
• Strong security and remote support
• Numerous peripherals supported
• Inbuilt dashboards and reports on mobile POS including transaction by value,
count, tender details, X-tape Report, etc.
• Faster checkout for customers
• Better customer service with guidance on
products, availability and past customer
purchases
• Ability to add extra checkouts immediately
when store volumes increase or lines
lengthen
• Improved store efficiency - the same
hardware can be used to support other store
functions when customer traffic is quieter
• Increased sales as it is easier to open
temporary pop up stores or provide service at
off-site events
How does it help? What does it do?

23. • Planorm for retailers to deploy Digital Passes
on Apple Passbook and Android devices
• Engages customers a Digital Loyalty Cards,
Coupon or Gio Cards
• Cloud-based app that enables retailers to use
the service seamlessly at the POS
• Enhances customer experience & engagement
• Timely and insighnul pass usage and customer
engagement stacsccs
• A greener alternacve to paper and plascc
• Fully integrated to the rest of iVend Retail
• Works with third party POS too
iVend Passes
• Geo-fencing capability to send updated notifications when customer is in or
close to a store
• Notifications to consumers at your discretion, e.g. points achieved, coupons
close to expiring, unspent balances on gift cards, etc.
• WYSIWYG template designer and email designer
• Comprehensive set of APIs supports integration to 3rd party POS
• Dashboards and reporting to enable marketing
How does it help? What does it do?

24. • Manage Operations in all channels by exceptions and
alerts to get straight to problem areas. No more
wading through pages of reports to get to the real
issues.
• Identify successes on an exception basis so that they
can be replicated across all stores or channels
• Analyze Loyalty data to improve the customer service
offer and to improve loyalty program success
• Analyze fixed, mobile POS and non-store transactions
to identify loss prevention concerns and issues to
address
• Use pre-built templates showing retail industry
standard key performance indicators (KPIs) and
focused analytics to identify successes and challenges
quickly
• Fast deployment, configuration and integration with
your existing systems, giving a rapid return on
investment
iVend Reporting & Analytics
• Associative search supports easier drill down from high level data to
associated lower level data sets. No more delays while someone investigates a
problem – users have all the information they need to make their action plans
immediately.
• It is fully integrated with all other iVend Retail modules so it can draw its data
from anywhere in the suite.
• Data is available in real time to allow for completely up-to-date reporting and
problem fixing.
• Analyze and improve performance for:
How does it help? What does it do?
• Sales (by channel, store, sales
associate and transaction)
• Margins
• Promotions
• Products and product groups
• Basket and affinity analysis
• Inventory consumption and status
• Customers and customer segments
• Payment methods and trends
• Loss prevention potential issues
• Analysis by attributes

25. iVend Reporcng & Analyccs
Report
Sales
ABC Analysis
Best Selling Items
Item without Sale
Store Analysis
Transaction Promotion
Worst Selling Items
Inventory
Cost Audit Log
Decrease Movements
Inventory Audit
Item Cost
Location List
New Items
Stock by Locacon
General
Employee List
Exchange Rate Report
Price List Log
Stock Quancty Log
UOM Price Log
User Authorization

26. Reporcng Capabilices
iVend Report Designer
iVend Dashboards
Query Builder – for ad hoc
reporting
iVend Web Viewer for viewing
dashboards and reports in a
web browser on desktop or
mobile devices
Report scheduler to send
canned reports on a pre
defined frequency

27. Stock Management with Handheld Devices
Manage store inventory using
a handheld device running
Windows Mobile OS version
6.0 or 6.5
Transaction types:
Good Receipt PO
Stock Transfer
− Shipment
− Receipt
Item Lookup
Stock Management
− Goods Issue
− Goods Receipt
Goods Return to Vendor
Stock Take

28. Merchandise Hierarchy
Logically group items into a
merchandise hierarchy for
effeccve planning
Define upto 15 hierarchical levels
in an hierarchy
Merchandise Hierarchy in iVend
Retail allows to:
• Define mulcple Merchandise
Hierarchies in the system
• Asach more than one Merchandise
Hierarchy to individual products
• Top down reporcng at all Merchandise
Hierarchy levels

29. Replenishment Planning
Available for execution at Store or at the Enterprise
Generate recommendations for stock transfer or purchase orders
Take into consideration
• Minimum level
• Order mulcple
• Lead cme
• Replenishment sources
• Pack size/UOM

30. Inventory Costing
Allows retailers to provide
monetary value for items that
make up their inventory
Standard Costing feature to
determine product profitability
Inventory Costing is available to
retailers using iVend Retail as a
standalone application
(Unplugged) without integration
to an ERP system

31. Inventory Management
• Setup Product database for standard,
serialized, batch managed, kit, assembly
and non-inventory items or download
from the core accounting / ERP
Application
• Items can be marked as non-refundable
• Store and track offline inventory
• Create, manage, build and break down kits
at individual stores
• Create and manage assemblies at
individual stores
• Define Open Items which can be used with
price override
• Track items by serial and batch numbers
• Support for variants of the product
• Multiple Unit of Measurement
• Barcode Masking

32. Pricing & PromoCon Management
Tax Exclusive / Tax Inclusive Pricing
Store specific pricing
Special Prices for Business Partners
Period and Volume Discounts
Promotion based on sale totals
Happy hour based promotions
Discount Groups: Define discounts for Business Partners based on
– Item Groups
– Item Manufacturers
Define discounts based on:
• Item Groups
• Manufacturers
Setup Events for grouping reports by events

33. Centralized Gift Card and Voucher Management
Four (4) types
• System Generated
• Pre – Printed
• User Defined
• Email
Gio Cards can be defined at the
Enterprise Level and also at the Store
level
Gio Cards can be scanned or swiped at
the POS
Gio Cards balances are replicated all
across the retail network
Gio Cards can be:
• Issued / sold at POS
• Recharged
• Can have a cash back
• Redeemed

34. Cash and Till Management
Create and track the cash being
disbursed and collected from each
POS from the start to end of each
day
Maintain opening balances for
each POS
Ensure till counts at various stages
Helps in auditing and reconciling
the till amounts
Record Till Count variance and
post variances to the core
accounting / ERP application

35. Inter-Store Transactions & Cycle Counting
Inter-Store Transactions
• Visibility of stock across the retail chain
• Book orders to be fulfilled by other stores
• Perform sales refund from any store
Cycle Councng / Stock Take at store
• Perform physical inventory councng at store
• Barcode scan file can be imported to reconcile inventory
• Perform stock take using barcode scanners

36. Multiple Payment Types
Payments on the POS can be made by the following tenders:
• Cash
• Credit Card (both online & offline authorization)
• Debit Card
• Check
• Travelers Check
• Voucher
• On Account – This special tender enables the user to leave advance
payment
• Gift Card
• Loyalty Points
Custom tender – This special tender allows businesses to define
their own financial instruments and control their integration with
SAP Business One

37. MulCple Payment Means
• Secure Credit Card authorizations: Eliminate losses due to unapproved or
unauthorized credit card transactions
• Support for the following Credit / Debit cards:
– Master Card
– Visa
– Amex
– Diners Club
– Discover
– JCB
– Others – Payment by cards other than the above
• Collect payments by multiple tenders in the same transaction
• Transaction payments can be staggered across multiple transactions
• Ability to print multiple payment receipts.
– Credit card receipts are to be printed twice, signed in duplicate

38. User Friendliness
ü Touch Screen and Dual display capabilities
ü 2 Click to Sale
ü Multiple transaction type support
ü Comprehensive POS Designer
ü Define the shortcuts in the system for changing the discount & quantities
ü Alert for promotions
ü Change the captions of the entire system from User Interface
ü Show the customized product and customer information on the main screen
ü Change the sequence for the search options
ü Search as you type on the search screen
ü Alerts for Hazardous material
ü Intuitive dashboards
ü Apply validations on data entry screen fields
ü Adding the custom reports
ü User Defined Messages and Wording
ü International capabilities with user definable language support

39. Thank You
For more informacon:
Shutsarun.Sukjam@cicxsys.com
www.cicxsys.com
knowledge.cicxsys.com