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iVend Retail Integrated Omni-channel Solutions
Citixsys Technologies offers integrated omnichannel solutions for retail and hospitality, providing an end-to-end retail management platform known as ivend. The platform includes features like point of sale, ecommerce, reporting, inventory management, and customer loyalty programs, scalable for various business sizes. With global support and an established partner ecosystem, ivend enhances customer experience through real-time data, personalized shopping, and effective inventory control.
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iVend Retail Integrated Omni-channel Solutions
- 1. Integrated Omnichannel Solutions RetailHospitality Shutsarun Sukjam Channel Sales Manger – Thailand Shutsarun.Sukjam@citixsys.com 0954934369
- 2. CITIXSYS TECHNOLOGIES LEADING GLOBALSOFTWARE PLAYER FOR ENTERPRISE RETAIL AND HOSPITALITY 10 Global Offices 85+ Countries 270+ Partners 125 Employees Motivation – Global business bringing innovation in retail technology Location – HQ in New York, with 10 offices around the world Operation – Established partner ecosystem for effective global implementation, rollout and after sale support
- 3. THE DIGITAL STOREPLATFORM END-TO-END RETAIL MANAGEMENT PLATFORM iVend Point of Sale (POS) iVend eCommerce Reporting & Analytics iVend Mobile POS iVend Passes iVend Loyalty
- 4. MARKETS WE SERVE SUPPORTFOR ALL RETAIL VERTICALS AND INDUSTRIES Fashion & Apparel Footwear Electronics Sports & Outdoors Hospitality Optical Furniture & Home Goods Pharmaceutical Building & Home Supplies Specialty Supermarket & Grocery Book Stores
- 5. ENTERPRISE CLASS RETAILSOFTWARE INTEGRATES SEAMLESSLY WITH OTHER WORLD-LEADING RETAIL TOOLS ECOSYSTEM PARTNERSHIPS GLOBAL PAYMENT PROCESSORS HARDWARE PERIPHERALS
- 6. INTEGRATION TO ANYERP ENVIRONMENT DELIVERING A SEAMLESS, SYNERGISTIC RETAIL ECOSYSTEM
- 7. OUR CUSTOMERS POWERING RETAILSUCCESS AROUND THE WORLD
- 8. BUSINESS TARGET SIZE SCALABLEFROM A SINGLE STORE TO HUNDREDS ACROSS MULTIPLE GEOGRAPHIES Small Mid Market Large Enterprise 5 – 20 Stores 20 – 500 Stores > 500 Stores
- 9. Fast Track YourOmnichannel Performance with iVend Retail
- 10. An Omnichannel Journey Youreceive an email offer on a pair of jeans Promotion Received At home, you browse for a pair of jeans you like and purchase online 24x7 Anywhere, Anytime Shopping You look-up the store nearby and reserve an item for a pick-up Check Store LocaPon on Mobile Once you arrive, the store associate recognises you and brings the jeans Personalized Shopping Experience You like a shirt and ask for it to be delivered into the fitting room Assisted Sales through Mobile POS The store doesn’t have your size, offers it to be delivered at your home Single View of Inventory Shirt delivered next day to your home Integrated Fulfilment OpPons
- 11. The Omnichannel Journeywith iVend Retail iVend Promotions, Loyalty & Digital Passes iVend eCommerce iVend Terminal and Mobile POS Single Stock Pool You receive an email offer on jeans You lookup the store nearby and reserve them for a pick-up At home, you browse for a pair of jeans you like and purchase online Once you arrive, the store associate recognizes you and brings the jeans You like a shirt and, ask for it to be delivered into fitting room The store doesn’t have your size, offers it to be delivered at your home Shirt Delivered at Your Home
- 12. API iVend Enterprise Server iVendStore Manager Station iVend POS iVend POS iVend Mobile POS iVend Store Server LAN iVend Store Manager Stacon iVend POS iVend POS iVend Mobile POS iVend Store Server LAN n Number of Stores APIs Store OperaPons Store1Store2 iVend Mobile POS iVend APIs/ SQL eCommerce iVend Passes iVend APIs Via Internet Offline POS ERP
- 13. iVend Enterprise • Managesthe operacon of all the iVend Retail modules • Collates and manages data on all the business transaccons • Enables a single view of inventory and customers across the business • Provides a range of inventory management funcconality, most notably forecascng for concnuity items and replenishment • Gives extensive management insight into all aspects of the business • Allows creacon of mulcple subsidiaries to have consolidated view of Sales, Colleccons and Stock status across the subsidiary network • Supports mulcple deployment opcons on premises or on the Cloud • Available in 16 languages • Extensibility toolkit makes it easier to add customizacons where unique funcconality is needed • Optimized for omnichannel retail so customer service is provided in real time from a truly single stock pool • Optimizes inventory availability and therefore sales potential, and provides the integration necessary for the customer experience across all channels • Centralized management of promotions, loyalty schemes, price lists allows to respond quickly to changing market conditions • Facilitates expansion into single brand franchisee operations How does it help? What does it do?
- 14. iVend Point ofSale • Mulcple transaccon types in a single transaccon • Seamlessly integrated with mobile POS • Complete inventory visibility at POS across the chain • Faster check out - 3 clicks to make a sale • Highly scalable, helping faster business expansion • Easy to manage • Runs online or stand alone • A hand held module provides full in store inventory management capability • Effective sales and inventory data capture • Secure payment through country specific integrated payment systems • Control mechanisms to reduce pilferages in stores • Integrated to the Loyalty Management application • In-built gift card functionality • Flexible promotions setup • SMS Integration for faster reporting and effective control • Not dependent on “always connected” Internet How does it help? What does it do?
- 15. iVend Point ofSale Licensed Component • Licensed per POS (terminal or mobile) Connected to iVend Management Console at the store or at the Head Office Connection only over LAN with offline capabilities High levels of flexibility in usage • User specific settings possible on different register • Create teams and assign them to register • Multi-language support at the register
- 16. Enterprise-wide Inventory Visibility Visibilityinto inventory for all stores and warehouses from the POS Real-time inventory control Automatic Barcode determination at POS follows a sequence of methods in attempting to resolve: • Barcode to a product • A card swipe to a customer/security user
- 17. iVend PromoCons BUY 3CDs forthe PRICE Of TWO BUY ANY 3 ITEMS from the Apparel & Footwear category GET 10% Off BUY 1 SHIRT and an Abershave and GET 10% Discount on Deodorant BUY 3 Shirts GET 50% Off on the lowest value shirt BUY 3 T-SHIRTS FOR $100 ONLY Enables a wide range of promotion types and common promotions across all channels, supporting a consistent brand experience.
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- 19. iVend Loyalty • Multipleloyalty plans can be set up either for the entire enterprise or specifically for individual stores • Multiple loyalty plans can assign points or currency based on customer purchases • Ability to define membership of group schemes, e.g. for all family members or to support a particular school or charity • Individual plans can relate to specific products or promotions or exclude products (for example clearance items) or promotions • Loyalty Referral Programs can be defined to provide referral bonus points whenever an existing loyalty customer facilitates creation of a new loyalty customer • Product catalogue specifically for loyalty customers can be created on iVend eCommerce • Win back churned customers and increase customer lifecme value • Builds traffic, conversion rates, transaccon size and brand advocates • Makes retailer’s brand the descnacon of choice at the start of the customer’s shopping experience or trip • Build meaningful customer segments and to develop programs and services that maximize long term loyalty How does it help? What does it do?
- 20. Secure, web-based, CustomerLoyalty Portal • Access their current card balance on their phone, tablet or PC • Update their contact and billing information • View transaction, purchase and return history • Merge multiple loyalty cards into a single account • Manage cardholder accounts • Update cardholder profiles • Edit email templates • Customize their registration page and publish it on the portal Retailers can: Self-service for customers to:
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- 22. iVend Mobile POS •Available from the Apple App Store or Google Play and gets installed on the mobile device like any other App • Works online over Wi-Fi or a 3G/4G connection. Also works in offline mode when there is no network connectivity and synchronizes with iVend Enterprise when network connectivity is available • Full support for special pricing, promotions, Gift Cards, Loyalty and coupon based discounts. • Synchronization can be scheduled manually or automatically at set times. • 12 languages as default, others can be added. • Strong security and remote support • Numerous peripherals supported • Inbuilt dashboards and reports on mobile POS including transaction by value, count, tender details, X-tape Report, etc. • Faster checkout for customers • Better customer service with guidance on products, availability and past customer purchases • Ability to add extra checkouts immediately when store volumes increase or lines lengthen • Improved store efficiency - the same hardware can be used to support other store functions when customer traffic is quieter • Increased sales as it is easier to open temporary pop up stores or provide service at off-site events How does it help? What does it do?
- 23. • Planorm forretailers to deploy Digital Passes on Apple Passbook and Android devices • Engages customers a Digital Loyalty Cards, Coupon or Gio Cards • Cloud-based app that enables retailers to use the service seamlessly at the POS • Enhances customer experience & engagement • Timely and insighnul pass usage and customer engagement stacsccs • A greener alternacve to paper and plascc • Fully integrated to the rest of iVend Retail • Works with third party POS too iVend Passes • Geo-fencing capability to send updated notifications when customer is in or close to a store • Notifications to consumers at your discretion, e.g. points achieved, coupons close to expiring, unspent balances on gift cards, etc. • WYSIWYG template designer and email designer • Comprehensive set of APIs supports integration to 3rd party POS • Dashboards and reporting to enable marketing How does it help? What does it do?
- 24. • Manage Operationsin all channels by exceptions and alerts to get straight to problem areas. No more wading through pages of reports to get to the real issues. • Identify successes on an exception basis so that they can be replicated across all stores or channels • Analyze Loyalty data to improve the customer service offer and to improve loyalty program success • Analyze fixed, mobile POS and non-store transactions to identify loss prevention concerns and issues to address • Use pre-built templates showing retail industry standard key performance indicators (KPIs) and focused analytics to identify successes and challenges quickly • Fast deployment, configuration and integration with your existing systems, giving a rapid return on investment iVend Reporting & Analytics • Associative search supports easier drill down from high level data to associated lower level data sets. No more delays while someone investigates a problem – users have all the information they need to make their action plans immediately. • It is fully integrated with all other iVend Retail modules so it can draw its data from anywhere in the suite. • Data is available in real time to allow for completely up-to-date reporting and problem fixing. • Analyze and improve performance for: How does it help? What does it do? • Sales (by channel, store, sales associate and transaction) • Margins • Promotions • Products and product groups • Basket and affinity analysis • Inventory consumption and status • Customers and customer segments • Payment methods and trends • Loss prevention potential issues • Analysis by attributes
- 25. iVend Reporcng &Analyccs Report Sales ABC Analysis Best Selling Items Item without Sale Store Analysis Transaction Promotion Worst Selling Items Inventory Cost Audit Log Decrease Movements Inventory Audit Item Cost Location List New Items Stock by Locacon General Employee List Exchange Rate Report Price List Log Stock Quancty Log UOM Price Log User Authorization
- 26. Reporcng Capabilices iVend ReportDesigner iVend Dashboards Query Builder – for ad hoc reporting iVend Web Viewer for viewing dashboards and reports in a web browser on desktop or mobile devices Report scheduler to send canned reports on a pre defined frequency
- 27. Stock Management withHandheld Devices Manage store inventory using a handheld device running Windows Mobile OS version 6.0 or 6.5 Transaction types: Good Receipt PO Stock Transfer − Shipment − Receipt Item Lookup Stock Management − Goods Issue − Goods Receipt Goods Return to Vendor Stock Take
- 28. Merchandise Hierarchy Logically groupitems into a merchandise hierarchy for effeccve planning Define upto 15 hierarchical levels in an hierarchy Merchandise Hierarchy in iVend Retail allows to: • Define mulcple Merchandise Hierarchies in the system • Asach more than one Merchandise Hierarchy to individual products • Top down reporcng at all Merchandise Hierarchy levels
- 29. Replenishment Planning Available forexecution at Store or at the Enterprise Generate recommendations for stock transfer or purchase orders Take into consideration • Minimum level • Order mulcple • Lead cme • Replenishment sources • Pack size/UOM
- 30. Inventory Costing Allows retailersto provide monetary value for items that make up their inventory Standard Costing feature to determine product profitability Inventory Costing is available to retailers using iVend Retail as a standalone application (Unplugged) without integration to an ERP system
- 31. Inventory Management • SetupProduct database for standard, serialized, batch managed, kit, assembly and non-inventory items or download from the core accounting / ERP Application • Items can be marked as non-refundable • Store and track offline inventory • Create, manage, build and break down kits at individual stores • Create and manage assemblies at individual stores • Define Open Items which can be used with price override • Track items by serial and batch numbers • Support for variants of the product • Multiple Unit of Measurement • Barcode Masking
- 32. Pricing & PromoConManagement Tax Exclusive / Tax Inclusive Pricing Store specific pricing Special Prices for Business Partners Period and Volume Discounts Promotion based on sale totals Happy hour based promotions Discount Groups: Define discounts for Business Partners based on – Item Groups – Item Manufacturers Define discounts based on: • Item Groups • Manufacturers Setup Events for grouping reports by events
- 33. Centralized Gift Cardand Voucher Management Four (4) types • System Generated • Pre – Printed • User Defined • Email Gio Cards can be defined at the Enterprise Level and also at the Store level Gio Cards can be scanned or swiped at the POS Gio Cards balances are replicated all across the retail network Gio Cards can be: • Issued / sold at POS • Recharged • Can have a cash back • Redeemed
- 34. Cash and TillManagement Create and track the cash being disbursed and collected from each POS from the start to end of each day Maintain opening balances for each POS Ensure till counts at various stages Helps in auditing and reconciling the till amounts Record Till Count variance and post variances to the core accounting / ERP application
- 35. Inter-Store Transactions &Cycle Counting Inter-Store Transactions • Visibility of stock across the retail chain • Book orders to be fulfilled by other stores • Perform sales refund from any store Cycle Councng / Stock Take at store • Perform physical inventory councng at store • Barcode scan file can be imported to reconcile inventory • Perform stock take using barcode scanners
- 36. Multiple Payment Types Paymentson the POS can be made by the following tenders: • Cash • Credit Card (both online & offline authorization) • Debit Card • Check • Travelers Check • Voucher • On Account – This special tender enables the user to leave advance payment • Gift Card • Loyalty Points Custom tender – This special tender allows businesses to define their own financial instruments and control their integration with SAP Business One
- 37. MulCple Payment Means •Secure Credit Card authorizations: Eliminate losses due to unapproved or unauthorized credit card transactions • Support for the following Credit / Debit cards: – Master Card – Visa – Amex – Diners Club – Discover – JCB – Others – Payment by cards other than the above • Collect payments by multiple tenders in the same transaction • Transaction payments can be staggered across multiple transactions • Ability to print multiple payment receipts. – Credit card receipts are to be printed twice, signed in duplicate
- 38. User Friendliness ü TouchScreen and Dual display capabilities ü 2 Click to Sale ü Multiple transaction type support ü Comprehensive POS Designer ü Define the shortcuts in the system for changing the discount & quantities ü Alert for promotions ü Change the captions of the entire system from User Interface ü Show the customized product and customer information on the main screen ü Change the sequence for the search options ü Search as you type on the search screen ü Alerts for Hazardous material ü Intuitive dashboards ü Apply validations on data entry screen fields ü Adding the custom reports ü User Defined Messages and Wording ü International capabilities with user definable language support
- 39. Thank You For moreinformacon: Shutsarun.Sukjam@cicxsys.com www.cicxsys.com knowledge.cicxsys.com