The document discusses how technology is impacting the retail industry and how SAP services can help retailers unlock the power of technology. It outlines key technology trends affecting retail like social media, mobile shopping, and data analytics. It then describes SAP's retail solutions and services that provide industry expertise, accelerated deployment, and help retailers realize business value through technology.
For more customer stories, please visit: http://bit.ly/1dsW5X1
Discover SAP HANA use cases applicable to your business needs, organized by SAP solution or business category. Read success stories from customers already implementing these use cases to build business value, and get guidance on how you can deliver the use cases to your business.
Digital Transformation Journey at Sealed Air Leveraging SAP Solutions for Cus...SAP Customer Experience
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Helping Your Field Force Achieve the Perfect Store (RAO) Accelerating Retail ...Global Creative Group, Inc
The “Perfect Store” is now closer than ever thanks to retail activity optimization. You’ll benefit from focus, actionable insights and automated decision-making when you integrate RAO into your sales strategies. A recent Gartner study of digital merchandising solutions concluded that best-in-class performance now results in 95% + accuracy, with results returned within 5 minutes.
It provides a process for sales organizations to combine measurements and KPIs to determine the overall success of the retail execution strategy within a store or segment. RAO extends your retail execution capabilities by leveraging your existing data to generate better outcomes through improved workflows and advanced analytics.
Joe Bellini, CEO of AFS Technologies presents “Helping Your Field Force Achieve the Perfect Store (RAO) Accelerating Retail Activity.”
Philips Lighting is changing from a mostly product oriented company into a Systems & Service company. SAP Hybris Service Cloud is supporting us in our business strategy, not only delivering innovative and excellent products, connecting manage our lighting systems, but also adding more value & service towards our customers. Join Jos Schrijen to hear how Phillips, innovator in healthcare, consumer lifestyle, and lighting products, successfully leverages multiple SAP Hybris solutions. Learn more: https://www.hybris.com/service
For more customer stories, please visit: http://bit.ly/1dsW5X1
Discover SAP HANA use cases applicable to your business needs, organized by SAP solution or business category. Read success stories from customers already implementing these use cases to build business value, and get guidance on how you can deliver the use cases to your business.
Digital Transformation Journey at Sealed Air Leveraging SAP Solutions for Cus...SAP Customer Experience
Join Naveen Kandasami to learn how Sealed Air, the inventor of Bubble Wrap and a leading knowledge-based provider, combines its knowledge, science and technologies with SAP Hybris Cloud for Customer, to provide solutions that address customer needs and re-imagine the industries which it serves to create a world that works better. For more information, visit us at: https://www.hybris.com/
Helping Your Field Force Achieve the Perfect Store (RAO) Accelerating Retail ...Global Creative Group, Inc
The “Perfect Store” is now closer than ever thanks to retail activity optimization. You’ll benefit from focus, actionable insights and automated decision-making when you integrate RAO into your sales strategies. A recent Gartner study of digital merchandising solutions concluded that best-in-class performance now results in 95% + accuracy, with results returned within 5 minutes.
It provides a process for sales organizations to combine measurements and KPIs to determine the overall success of the retail execution strategy within a store or segment. RAO extends your retail execution capabilities by leveraging your existing data to generate better outcomes through improved workflows and advanced analytics.
Joe Bellini, CEO of AFS Technologies presents “Helping Your Field Force Achieve the Perfect Store (RAO) Accelerating Retail Activity.”
Philips Lighting is changing from a mostly product oriented company into a Systems & Service company. SAP Hybris Service Cloud is supporting us in our business strategy, not only delivering innovative and excellent products, connecting manage our lighting systems, but also adding more value & service towards our customers. Join Jos Schrijen to hear how Phillips, innovator in healthcare, consumer lifestyle, and lighting products, successfully leverages multiple SAP Hybris solutions. Learn more: https://www.hybris.com/service
Dive into the newest features of the SAP Hybris Marketing Cloud solution, including marketing analytics, spend management, and dashboard capabilities.
For more about SAP Hybris Marketing, please visit: https://hybris.com/en/products/marketing
Discern which aspects of your SAP Hybris Marketing project will make the biggest impact on its success so you can better mitigate the risks. Review this deck to learn about the key aspects that can lead to a successful project.
For more about SAP Hybris Marketing visit us at: https://hybris.com/en/products/marketing
Atlas Copco committed to sustainability productivity using SAP Hybris Sales C...SAP Customer Experience
In Atlas Copco group, growth is our Oxygen and innovation is our DNA. SAP Hybris Sales Cloud, enables us to transform to the digital world. With our global program, we managed to rapidly rollout worldwide and to ensure good adoption of “best in class” marketing and sales processes (B2B business). For more information, visit us at: https://www.hybris.com/sales
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Discover how your travel organization can digitally transform and meet the needs of the connected traveler using the SAP Hybris Commerce Travel Accelerator.
Capgemini's FashionPath - An Accelerated Approach to Implementing SAP Fashion...Capgemini
Capgemini's FashionPATH is an accelerated approach to implementing the SAP Fashion Management application on SAP S/4HANA as the digital core of your business and is built with SAP S/4HANA Finance. In this presentation, you will learn about Capgemini's FashionPath solution offering, our key credentials, and our rapid time to go-live for a quicker ROI.
Presented at ASUG 2016.
The Perfect Store Execution (Picture of Success) allows manufacturers of consumer goods to deliver the right product, in stock, at the right time, with flawless store visit execution.
For more from SAP Hybris, please visit us at: https://www.hybris.com/en/
Discuss how a company tapped into the SAP Hybris Customer Attribution solution for insights on how various digital advertising tactics are influencing their customers’ path to purchase. The company looked at intelligent technologies to manage an increasingly fragmented and complex digital media landscape. Consider how the game theory approach in the solution provides a dynamic view into the program beyond traditional measurement method. For more information, visit us at https://www.hybris.com/
Dive into the What, Why and How of creating a true omnichannel Telco journey, presented by Telekom Austria Group. See how bringing data-driven, flexible offers to your customers at the right moment, on the right channel can help increase loyalty and open upselling opportunities. They'll discuss how they were able to navigate the unique challenges Telco companies face on their omnichannel journey, as they've worked toward becoming a natively digital service provider. For more, please visit us at: https://www.hybris.com/en/solutions/industries/telecommunications
SAP's Cloud for Customer(C4C) is making its presence felt in the CRM market with its inbuilt integration to SAP CRM, ECC and several other Third party applications.
SAP Cloud for customer is much more complete, robust and mature solution than its predecessors. It comes with prepackaged integrations to SAP ERP and SAP CRM, Mobile interfaces, strong social features. The entire product can be seen as a combination of a browser based Silverlight UI, Integrated social features of JAM, Set of rich Mobile apps for iOS & Android, SAP HANA for Integration scenarios
Discover how the SAP Hybris Cloud for Customer solution helped improve Motul's worldwide sales force through automation, with effective ERP integration, increased mobility, and offline usage capabilities. This cloud CRM portfolio brings sales, customer service, and social CRM together to help form powerful connections that can help drive customer engagement across multiple channels. Examine how Motul uses rich predictive insight, flawless execution, and contextual customer experience. For more information, visit us at: ttps://www.hybris.com/
Drive More Sales with Digital Customer ExperienceSAP Ariba
Customer experience is the new battleground in the digital economy. To win, B2B sellers must deliver B2C-like digital buying experiences for their customers. Join this session to hear how SAP customers are using SAP Hybris Commerce Cloud and Ariba Network to kick-start their digital transformations and drive more sales.
Dive into the newest features of the SAP Hybris Marketing Cloud solution, including marketing analytics, spend management, and dashboard capabilities.
For more about SAP Hybris Marketing, please visit: https://hybris.com/en/products/marketing
Discern which aspects of your SAP Hybris Marketing project will make the biggest impact on its success so you can better mitigate the risks. Review this deck to learn about the key aspects that can lead to a successful project.
For more about SAP Hybris Marketing visit us at: https://hybris.com/en/products/marketing
Atlas Copco committed to sustainability productivity using SAP Hybris Sales C...SAP Customer Experience
In Atlas Copco group, growth is our Oxygen and innovation is our DNA. SAP Hybris Sales Cloud, enables us to transform to the digital world. With our global program, we managed to rapidly rollout worldwide and to ensure good adoption of “best in class” marketing and sales processes (B2B business). For more information, visit us at: https://www.hybris.com/sales
Achieve Digital Transformation with SAP Hybris Commerce Travel AcceleratorSAP Customer Experience
Discover how your travel organization can digitally transform and meet the needs of the connected traveler using the SAP Hybris Commerce Travel Accelerator.
Capgemini's FashionPath - An Accelerated Approach to Implementing SAP Fashion...Capgemini
Capgemini's FashionPATH is an accelerated approach to implementing the SAP Fashion Management application on SAP S/4HANA as the digital core of your business and is built with SAP S/4HANA Finance. In this presentation, you will learn about Capgemini's FashionPath solution offering, our key credentials, and our rapid time to go-live for a quicker ROI.
Presented at ASUG 2016.
The Perfect Store Execution (Picture of Success) allows manufacturers of consumer goods to deliver the right product, in stock, at the right time, with flawless store visit execution.
For more from SAP Hybris, please visit us at: https://www.hybris.com/en/
Discuss how a company tapped into the SAP Hybris Customer Attribution solution for insights on how various digital advertising tactics are influencing their customers’ path to purchase. The company looked at intelligent technologies to manage an increasingly fragmented and complex digital media landscape. Consider how the game theory approach in the solution provides a dynamic view into the program beyond traditional measurement method. For more information, visit us at https://www.hybris.com/
Dive into the What, Why and How of creating a true omnichannel Telco journey, presented by Telekom Austria Group. See how bringing data-driven, flexible offers to your customers at the right moment, on the right channel can help increase loyalty and open upselling opportunities. They'll discuss how they were able to navigate the unique challenges Telco companies face on their omnichannel journey, as they've worked toward becoming a natively digital service provider. For more, please visit us at: https://www.hybris.com/en/solutions/industries/telecommunications
SAP's Cloud for Customer(C4C) is making its presence felt in the CRM market with its inbuilt integration to SAP CRM, ECC and several other Third party applications.
SAP Cloud for customer is much more complete, robust and mature solution than its predecessors. It comes with prepackaged integrations to SAP ERP and SAP CRM, Mobile interfaces, strong social features. The entire product can be seen as a combination of a browser based Silverlight UI, Integrated social features of JAM, Set of rich Mobile apps for iOS & Android, SAP HANA for Integration scenarios
Discover how the SAP Hybris Cloud for Customer solution helped improve Motul's worldwide sales force through automation, with effective ERP integration, increased mobility, and offline usage capabilities. This cloud CRM portfolio brings sales, customer service, and social CRM together to help form powerful connections that can help drive customer engagement across multiple channels. Examine how Motul uses rich predictive insight, flawless execution, and contextual customer experience. For more information, visit us at: ttps://www.hybris.com/
Drive More Sales with Digital Customer ExperienceSAP Ariba
Customer experience is the new battleground in the digital economy. To win, B2B sellers must deliver B2C-like digital buying experiences for their customers. Join this session to hear how SAP customers are using SAP Hybris Commerce Cloud and Ariba Network to kick-start their digital transformations and drive more sales.
Royal Cup Coffee & Tea: Seven Steps to Delivering Exceptional Buying ExperiencesSAP Customer Experience
“By 2016, 55% of sales people will access sales applications exclusively through smart phone and tablets.” Digital is disrupting interactions and how we sell. It's also disrupting your business! In this presentation, you'll learn some key takeaways from Matt Monroe, Director of Sales Operations at Royal Cup Coffee & Tea and from Shalini Mitha of SAP Hybris. Discover Matt's Seven Steps to Digital Transformation and start your own digital transformation journey today!
Accelerate your S4HANA journey with SAP RISE.pdfssuserfeda90
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During this session, my goal is to introduce the SAP Leonardo Innovation system, and then focus on the building blocks available under the SAP Leonardo Machine Learning umbrella.
This session included a series of live demo
Choosing Between GROW with SAP & RISE with SAP for Business TransformationVCERPConsultingPvtLt1
Unlocking business transformation: Discover the differences between GROW with SAP and RISE with SAP and find the perfect strategy for your organization’s digital evolution. Compare benefits, features, and implementation considerations to make an informed decision for successful business transformation. Visit: https://www.vc-erp.com/sap-rise-with-sap-for-business-transformation/
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2. The Impact of
Technology on Retail
Technology-related trends are having a significant impact on your business
Social media
(Facebook, Twitter, Pinterest, etc.)
Mobile/online shopping
Mobile/online promotions and coupons
Use of in-store mobile technology
by store associates
Waning store/brand loyalty as consumers
become more empowered
Ability to scan QR codes, compare products
and pricing
Influence of peer rankings and reviews on
consumers purchase decisions
Mobile payments
Showrooming
Multiple responses allowed.
71%
52%
51%
32%
29%
18%
17%
16%
12%
KPMG 2013 Retail Industry Outlook
3.
4. SAP RETAIL. RIGHT. NOW.
The Rapid Pace in
Change in Retail
SAP Services helps
you unlock the power
of technology to enhance
retail performance.
Whether on premise,
cloud, or a hybrid platform,
SAP Services speeds the
deployment of innovative
solutions to help yield better
business outcomes.
As shopping habits become more remote, it’s critical
for retailers to engage and understand customers.
5. Organizations use data and analytics to help support
their strategic decision making
Customer insight
Brand and product management
Pricing decisions
Market expansion
Operating model optimization
Portfolio rationalization
72
68
64
50
45
37
23
67
56
40
42
14
% in 2013 % in 2012KPMG 2013 Retail Industry Outlook
6. The Opportunity with
Technology and Industry
Specific Insight
RETAIL SERVICES
SOLUTIONS
RISK
MINIMIZATION
QUALITY EFFICIENT EFFECTIVE
SERVICES ACCELERATORS
7. Retail Fashion
• 18 Retail specific accelerators
• End-to-end starter packages as well
and accelerators for dedicated fashion
business processes
Retail Grocery
• 19 Retail specific accelerators available
• End-to-end starter packages as well
as accelerators for dedicated grocery
business processes
Retail Hard Goods / Specialty
• 16 Retail specific accelerators available
• Accelerators addressing specific business
processes across the entire value chain
8. A Simplified Experience
With a holistic and simplified approach,
SAP Services delivers Industry Expertise
and Breakthrough Technology for Retail that
consistently yields better business outcomes.
IMA
GINE CRE
ATE
DEP
LOY
AM
P
LIFY
9.
10. Imagine Your
Retail Solution
Mapping vision and strategic intent to capabilities
Business vision, strategy, and drivers
• Reference model
– Business capabilities
– Business performance
IMA GINE CRE
ATEDEPLOY
AM
P
LIFY
12. Create Your
Retail Solution
Definition of business car, road map and future state
Design Blueprint
• Retail toolbox
– Touch, feel, and proof
• Value prototyping
• Reference patterns
– Integration, Data
– Reference architecture
Custom Application Development
• Extend existing SAP Retail
solution portfolio
• Build new consumer-grade
unique solutions
• Development On Premise, on
SAP HANA, in Mobile and Cloud
• Productize industry-proven
custom applications into
packaged solutions
• Address critical industry
concerns:
– Reinventing the Consumer
Experience
– Modernizing Supply Chain
– Rethinking operations to
enable growth innovation
14. Packaged
Retail Solutions
Actions
Get Social, Marketing and Merchandising Insight
with SAP Affinity Insight for Retail. The highly
flexible analytics solution on SAP HANA helps
you transform analysis for retail sales transactions
into a strategic advantage.
Optimize Logistics and Fulfillment
with SAP Cross Channel Order Management.
Improve the entire process, from order entry to
outbound delivery. With the sales order allocation
and rescheduling application on SAP HANA,
accelerate inventory turns, optimize processes,
and increase profitability.
Improve Demand and Replenishment Planning
and be ready for customers’ changing behavior with
the automated store allocation and stock balancing
management applications.
15. Results
Fast Go-To-Market –
Leveraging a streamlined and
accelerated development process
Top-Notch Quality –
Leveraging standard SAP
development methodology and
highly experienced developers
Future Compatibility –
Synchronized with the SAP
release strategy and aligned
with further releases of the
underlying software
16. Deploy Your
Retail Solution
ON-PREMISE
HYBRID DEPLOYMENT
CLOUD
IMA
GINE CRE
ATE
DEP
LOY
AM
P
LIFY
Fastest Path to the Cloud
• Rapid cloud-onboarding
• Based on best next business
and implementation practices
• Hosted and managed cloud, e.g.,
SAP HANA Enterprise Cloud
• Rapid-deployment solutions
as default starting point
• Custom cloud solutions and
extensions to adapt the cloud
19. Value realization – new model generation
• Lifecycle optimization
• Innovation
Realize Value IMA GINE CRE
ATEDEPLOY
AM
P
LIFY
20. Address All Your
Retail Needs
Customer-Centric
Merchandising
• SAP Planning for Retail
• SAP Shopper Insight
• SAP Sales Analysis for Retail
• SAP Best Practices for Retail
• Starter Pack Service for
Fashion Retailing
• Starter Pack Service for
Grocery Retailing
• Design review Service for
Fashion Retailing
• Meat Processing Starter Pack
Service for SAP for Retail
• Empowerment of Global Data
Synchronization for Retail
Collaborative Sourcing,
Buying and Manufacturing
• Preconfigured In-store
production scenarios for
SAP for Retail
21. Customer-Driven Supply Chain
• SAP EWM for Retail
• Services for SAP FR
– Implementation Guidance
– Test Package
– Master Data Quality Check
– Location DIF optimization
– Organizational Design
Transformation
• EDW Service for Retail
Inventories
• Deployment of Inventory
Diagnostics for Retail
Unified Customer Experience
• SAP Shopper Insight
• SAP Sales Analysis for Retail
• Starter Implementation Service
for SAP POS DM
• Enterprise Data Warehouse
(EDW) Service for POS
• EDW Service for POS Data –
Assortments (ERP Connectivity
Service for SAP POS Data
Management
• Preconfigured implementation
of Loss prevention analytics
22. SAP Drives
Value for Retail
Retail customers who have realized value
through business transformation enabled by SAP
Under Armour
GOAL
Accommodate changing demand and supply and ensure that
performance apparel, footwear and accessories are in the stores,
ready to empower athletes everywhere
HIGHLIGHTS
• Allocation run time down from 5-6 hours to 1 hour, ability to run
it multiple times a day instead of overnight/over weekend
• Deliver orders to warehouses and customers faster with better
real-time information through SAP HANA
• Higher customer satisfaction due to optimized fill rates
23. Ferrero
GOAL
One single system for CRM data globally, a flexible and comprehensive
mobile solution for the Sales Reps, and scalability for further countries.
HIGHLIGHTS
A customized version of SAP Retail Execution App:
• Direct connection to ECC – no order handling in CRM,
increased productivity
• Easy to use Application with excellent navigation - less training
required, good acceptance by users
• No loss of contact information due to reorganization of territories
24. SAP Drives
Value for Retail (continued)
Perfumería Ultra
GOAL
One single system for CRM data globally, a flexible and
comprehensive mobile solution for the Sales Reps, and scalability
for further countries.
HIGHLIGHTS
SAP CRM rapid-deployment solution:
• More efficient organization of customer databases
• Extensive knowledge of its customers’ spending habits,
thus building greater expertise in customer care.
• Information that can be used for marketing campaigns
and strategies
25. Sahara Q Shop
GOAL
With 305 warehouses in 285
locations, the company needed a
unified IT system that could keep
up with growth.
HIGHLIGHTS
SAP ERP for Trading
rapid-deployment solution:
• Supply chain is running more
efficiently than ever before
• 25% faster inventory turnover
• 90% order fulfillment rate
26. Your Single, Simple Path
to Retail Innovation
RETAIL
UNLOCK THE POWER OF
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