The Modern Collaboration Hub: Using Slack and Atlassian to Integrate People, Process, Data and Technology

SLACK TECHNOLOGY SOLUTIONS
Using Slack & Atlassian to Integrate People, Process, Data & Technology
Headshot Headshot
DAN FROST
HEAD OF PARTNERSHIPS
MONTE MONTOYA
HEAD OF PRODUCT

LEARNING OBJECTIVES
GOALS
PROBLEM/
SOLUTION
TARGETAUDIENCE
G-T-MOFFER
VALUE
STATEMENTS
Smartworkflowmessaging+ businessagility= betterreal-timecollaboration
Whoarewebringingawarenesstoandtargeting?
People,processandproductsarerarelyorintelligentlyconnected
Lightweightservicestocomplimentchangemanagement&businessprocess
reengineering
Simplicity,focus,andproductivitythroughconnectedtechnology

WHY SUPER CHARGE SLACK? How we view Slack + Atlassian strategically
BUSINESS AGILITY
Slack solutions unify the
business & delivery by
making sense of real-time
information connected to
business outcomes &
efficiency
NOISE NORMALIZATION
Bringing workflow context
and information solutions
to Slack that structure
efficient ways that teams
can work better together
PRODUCT CAPABILITIES
Blending together thought
leadership into command
center hubs that leverage
our specific expertise
across Agile, Atlassian
DevOps, Cloud & more…

6
CHANGE THE STATUS QUO
INTAKE
• Starting your workflow in a
way that scales
• Process governance
standards
• Language & nomenclature
normalization
• Repeatable structure for
ceremonies & cadence
OUTCOMES
• Understanding the outcomes
of plans
• Pivot strategy based on real-
time indicators
• Conditional listeners trigger
better decision-making
• True north focus and
execution

ESTABLISHING A DEFINED COLLABORATION VEHICLE
FOR THE ENTERPRISE
• Simplifying ways teams collaborate on work across
people, process and technology
• New ways to ensure your transformation efforts can
support and augment your business transformation
ACCELERATING MOMENTUM AROUND AGILE
COLLABORATION
• Collaboration market is 48.1B industry and adjacent to
core business
• The global enterprise collaboration market is expected
to grow from $34.6 billion to $59.9 billion, with a growth
rate of 11.6%. --markets & markets
STRUCTURING INFORMATION THAT SPEEDS UP
INNOVATION
• Ensure that customers stay focused on the mission
critical priorities
• Organization-wide collaboration through Slack
channels, apps, bots
LEVERAGE OUR EXPERTISE AS A CHANGE
MANAGEMENT AGENT
• Our business agility story moves beyond engineering to
touch the whole business.
• A great way to establish and transform culture and
maturity around people, process and platform products.
VISION Why Slack + Atlassian? Why Now?

CPRIME | LEARN@CPRIME.COM | CPRIME.COM
THE PROBLEM
W O R K F R A G M E N T A T I O N

Investments in software tools are all over the place
Organizations can’t tell if teams have the right tools
No way to determine if tool usage is achieving value
Tools galore! Too many of them traps work context
Workflows, communication, and knowledge are fragmented & trapped
How teams consume information & take action deteriorates
Cracks between how organizations are structured form & grow
Teams can’t work efficiently, effectively, and economically
Friction causes collaboration to stop dead in its tracks
F R A G M E N T E D S I L O E S
GREAT, SCOTT!
W O R K C O N T E X T
F R I C T I O N

ORGANIZATIONAL CHALLENGES
TONS OF PLATFORMS & PRODUCT TOOLSETS
• Franken-systems make it tough to understand the
big picture
• Software vendors create disconnected workflow
siloes
TONS OF INTEGRATIONS
• Work items exist all over the place and linkage is
the only way to try to reconcile true north
TONS OF NOISE
• Messages make interruption a 24-7-365 affair
• Average Slack user spends 90 minutes a day on
slack

BRASIL
MOROCCO
INDIA
MIDDLE EAST
CANADA
MEXICO
USA
AFRICA
EUROPE
CHINA
AUSTRALIA
JAPAN
SINGAPORE
DISTRIBUTED COLLABORATION
12

THE VALUE DESIRED
• Prioritization between levels
• Alignment from Strategy >
Work and Work > Strategy
• Business and technical teams
in sync
• Single point of truth
throughout the organization
• Bi Modal Planning and
Delivery
• Align planning and
estimating practices
ALIGNMENT GOVERNANCE
• Manage risks and
dependencies across teams
• Scope and estimate are
consistent
• Real-time insights for quick
response
• The right metrics for all
levels
PREDICTABILITY

RETHINK BUSINESS COLLABORATION WITH
THE SOLUTION
INTEGRATE TEAMS, WORKFLOWS, & TECHNOLOGY

SLACK TO
THE FUTURE
buckle up and see how to get the
most out of your existing tech stack

SOLUTION APPROACH
ALIGNING TEAMS & TECHNOLOGIES TO THE PULSE OF THE BUSINESS
TURBO CHARGING BUSINESS EFFICIENCY
CHANGE MANAGEMENT & SUPPORT THROUGH TRANSFORMATION

Redesign your individual, team, and organizational team concepts for faster and better
decision making.
GREATER AGILITY & RESPONSIVENESS
New ideas through products drive revenue and provide a way to produce more value and
overall better innovation.
SPEED TO MARKET
LESS FRICTION ACROSS TEAMS
Drive better alignment horizontally and vertically across the organization to unify all processes
and departments.
THE RESULTS

CHANGE MANAGEMENT & MATURITY OF PRACTICE
P R A C T I C I N G
O P T I M I Z I N G
S C A L I N G
t
v
Learning new processes or toolsets
Applying basic concepts to processes and toolsets
Improving efficiency of processes and toolsets
Moving horizontal across the organization
with optimized practices
Independent and uncoordinated
workflows across people, process, products
Streamlined collaboration across
a connected organization
L E A R N I N G

MESSAGING DRIVEN COLLABORATION
t
v
Streamlined collaboration across a
connected organization
HR &
Culture
Social & Fun
Messaging
Onboarding
Engineering
Integration
Customer
Support
Project
Management
Scaled Agility
Incident
Response
Marketing
& Sales
ITOps
Security &
Compliance
Analytics
COLLABORATIVEWAYSTOSLACK Connecting a big picture view across the organization
ADOPTION
AI/ML

MESSAGING DRIVEN COLLABORATION
t
v
Streamlined collaboration across a
connected organization
HR &
Culture
Social & Fun
Messaging
Onboarding
Engineering
Integration
Customer
Support
Project
Management
Scaled Agility
Incident
Response
Marketing
& Sales
ITOps
Security &
Compliance
Analytics
COLLABORATIVEWAYSTOSLACK Connecting a big picture view across the organization
ADOPTION
Communication in Distributed
Systems
Business Process Automation Decision Automation

USE CASES
Get started with your functional group for an innovative implementation
program that allows organizations to leverage Slack to its fullest potential:
A powerful collaboration hub that brings stakeholders together around
clearly defined initiatives, funnels context-specific information, and
increases overall productivity, effectiveness, and engagement levels.

What Cprime + Slack Does Best
● All users
● Quick interactions
● Routine tasks
● Agile use cases
+
Run Stand Ups
View Back Log
Update Stories, Tasks
Align communication to
SAFe framework
Integrate to Jira Align
Manage proactive
engagement
Software-based
customer chat support
Reporting
Structure and track
work to the SAFe
hierarchy
Integrate to DevOps
tools
Reporting and Metrics
Have a bench of
qualified consultants
Accelerated Slack
deployments
Build out an
appropriately scaled PS
and CS team
Provide Expert Services
Deliver on the edge
cases or very large
deployments
Open ticket
Align teams incident
response
Escalation rules
Roles and admin
Manage equipment
inventory
USE CASE FLAVORS

SLACK-LASSIAN USE CASES
• Task management
• Search queries
• Reports and metrics
+
Enabling individuals and teams to work better together in one tool
AGILE CEREMONY MANAGEMENTAGILE PROCESS REPORTS IN
CHANNELS
ISSUE ANALYSIS
• Burndown
• Sprints
• Velocity
• Cumulative Flow
• Epic / Version
• Release
• Stand Up Meetings
• Progress & Status reports in
current period
• Reassigning work
• End of Sprint / Retrospective
Updates
• Pre-Sprint Preparation: submit
issues to be considered
• Average Age of Issues
• Created vs. Resolved
Issues
• Recently Created
• Time to Resolution
• Pre-Sprint Preparation:
submit issues to be
considered
+

SLACK-LASSIAN USE CASES
• Task management
• Search queries
• Reports and metrics
+
Enabling individuals and teams to work better together in one tool
+
AGILE EVENT BASED INSIGHTS
• Things happening based on a set of
issues during a period
• Dependency blockers
• Risks highlights
FORECAST & MANAGEMENT REPORTS
• Time Tracking
• User Workload
• Version Workload Pie Charts
GOVERNANCE & STANDARDIZATION
• Standard work intake forms
• Automated data capture and issue creation

WORK INTAKE
Standardize Jira project work intake by automating issue
creation from integrated Slack channel modals.
Centralize all your Jira team workflows in Slack to simplify the
way you plan, execute and track work.
Understand the big picture context of what your teams are
working on with ad-hoc or scheduled reporting across your
time horizons.
Jira Software + Slack together breaks down silos and increases
organizational collaboration.

PLANNING & EXECUTION
Stay connected and aligned to the business' strategic goals by integrating
messaging and decision logs along side your Agile work items (Initiatives,
Epics, Features).
Understand how the value stream yields business outcomes by configuring
your messages to the context of the work. Know when things are on or off
track.
Ensure a cohesive governance strategy that leverages real time information
as a way to insure your digital agile transformation efforts with smart
notifications related to standards & best practices.
Use Slack to help you consistently plan, track, and deliver on
commitments with speed and quality.

Easily share files, newsletters, updates and comm templates that
update the organization on how things are progressing.
Keep everyone connected to the business objectives and ensure they
are bought in.
Let Slack make it easier to organize and access key information,
recordings, and follow-up tasks.
Slack enables your culture to stay connected to the Agile journey.
RELEASE MANAGEMENT COMMS

SERVICE MANAGEMENT
Get a faster mean time to resolution with Slack + Jira Service
Desk integrated workflows.
Cut down on agent overload and find the right balance of good
quality service at a lower cost.
Put your customer at the center of a Slack based automated
self-serve service desk and focus on support and response
times.
Let Slack augment your team ticketing systems in order to
help you gain efficiency, flexibility and speed.

IT & DEVOPS
Integrate your 3rd Party helpdesk with a Slack and get
proactively ahead of your incident management workflow
Allow people from across the organization to report issues and
share requests with IT through a Slack channel
Share and prioritize customer feedback so you can deliver on
your IT service management objectives
Slack helps you manage, prioritize, and centralize service
management across the organization’s IT workflow.

KNOWLEDGE & DISCOVERY
Aggregate all the best knowledge together into Slack for a
searchable knowledge base center of excellence.
Stay in sync while you collaborate in real time across space and
page updates, blog posts, articles and more.
Focus on what matters most from a simpler user experience.
Centralize project collaboration and knowledge and drive
real-time collaboration.

HR, ONBOARDING & CULTURE
Streamline onboarding with a centralized channels for all new
hires to consume resources and critical mission critical policies.
Drive greater transparency and encourage public discussions to
crowd source and curate the best of the best answers
Immerse employees faster into your culture with recognition,
kudos and appreciation.
Slack is the destination for new hire journeys as they look to
speed up the time to onboarding value.

Streamline onboarding with a centralized channel for all new
hires to consume resources and critical mission critical policies.
Drive greater transparency and encourage public discussions to
crowd source and curate the best of the best answers
Slack brings your people to resource destinations that make
onboarding scale time to value.
HR, ONBOARDING & CULTURE

SALES & MARKETING
Keep tabs on the status of deals and update pipeline
dashboards.
Query real-time sales data to view information about Leads,
Contacts, Accounts from Salesforce.
Keep an eye on how Accounts, Leads and Prospects as they
browse your website content and download your assets.
Manage the pipeline and centralize behavioral marketing
through Slack to turn insights and data into key sales activity.

CUSTOMER SUPPORT
Centralize your product knowledge and provide a self-serve
way for customers to help themselves
Automate, search, and query top KB articles that help your
customers get a faster time-to-resolution
Get closer to your customer with real-time messaging directly
in Slack
Integrate customer knowledge in a self-serve and automated
way to drive continuous customer satisfaction.

KEY TAKEAWAYS
ENTERPRISE
READY
VALUE
The way people work on work is changing
Slack as a collaboration hub is a solution to the problems of work fragmentation
Rethink features and capabilities from enterprise applications inside of Slack
Dev and Engineering integrations through Atlassian are ready to be configured today
Cprime has a practice of Slack certified leaders ready to help
1
2
3
4
5

DOWNLOAD EBOOK
For more information, visit us at:
HTTPS://SLACK.CPRIME.COM/

KEEP THE CONVERSATION GOING…
• Reach out and connect with Monte and Dan
• Monte.Montoya@cprime.com Dan.Frost@cprime.com
• Check out our upcoming webinars; read our blog, download whitepapers/case studies & more:
• www.cprime.com/resources
• Share with us what topics you are interested in, ask us questions or give us feedback!
• learn@cprime.com
• Follow us on Social Media and share in the conversation & keep updated on thought leadership,
events & more.
• www.linkedin.com/company/cprime-inc @CprimeInc on Twitter

TRANSFORMING THE CULTURE OF COLLABORATION

The Modern Collaboration Hub: Using Slack and Atlassian to Integrate People, Process, Data and Technology

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