SAP's Cloud for Customer(C4C) is making its presence felt in the CRM market with its inbuilt integration to SAP CRM, ECC and several other Third party applications.
SAP Cloud for customer is much more complete, robust and mature solution than its predecessors. It comes with prepackaged integrations to SAP ERP and SAP CRM, Mobile interfaces, strong social features. The entire product can be seen as a combination of a browser based Silverlight UI, Integrated social features of JAM, Set of rich Mobile apps for iOS & Android, SAP HANA for Integration scenarios
Know more about expanded capabilities & benefits of Dynamics 365 for customer services to manage and track customer service activity in your organization.
Dynamics 365 for Marketing allows you to automate much of the marketing process so that you can concentrate on targeting the right people and crafting the right message
Know more about expanded capabilities & benefits of Dynamics 365 for customer services to manage and track customer service activity in your organization.
Dynamics 365 for Marketing allows you to automate much of the marketing process so that you can concentrate on targeting the right people and crafting the right message
Salesforce Sales Cloud: Best Practices to Win More DealsCloud Analogy
Salesforce Sales Cloud includes a variety of services and products that help salespeople close more deals and develop stronger customer connections. Check out this presentation for more details on Sales Cloud.
What Is Salesforce CRM? | Salesforce CRM Tutorial For Beginners | Salesforce ...Edureka!
This Salesforce CRM tutorial will take you through what is Salesforce CRM, benefits of Salesforce CRM, how CRM works, along with Salesforce CRM demo and use case. This Salesforce training slides is ideal for beginners to learn CRM.
What Is Salesforce? | Salesforce Training - What Does Salesforce Do? | Salesf...Edureka!
This Edureka Salesforce Tutorial slides for beginners will take you through why Salesforce became popular, what is Salesforce, Salesforce products along with a Salesforce use case. This Salesforce tutorial video is ideal for beginners to learn what is Salesforce. You can read the blog here: https://goo.gl/rEHG4a
Get a comprehensive guide about Salesforce and its benefits and understand how Salesforce helps you serve customers more efficiently, leading to better business.
Ever wonder how Salesforce uses the Marketing Cloud? Be sure to attend this session to learn how we use the Marketing Cloud to create 1:1 customer journeys. We'll talk about Salesforce1 Mobile app adoption and on-boarding, best practices for event registration, creating on-site mobile experiences, driving leads with social advertising, identifying and engaging advocates on social channels, and more. And we will take a real-time look at how we used the Marketing Cloud during Connections.
Real-time personalization at scale by Salesforce CDP and Interaction Studio, ...CzechDreamin
How can companies efficiently manage their separated data sources in one place and deliver personalized experiences to their customers?
During the session we will introduce you the main Salesforce CDP aspects, as a platform for solving the problem of data unification and identity resolution in order to prepare a complete view of your customers and its usage as a single source of truth.
Additionally, with the intention to build truly relevant and connected customer experiences we use natively integrated Interaction Studio platform. It is responsible mainly for managing customer interactions and delivering real-time AI-driven decisioning and granular one-to-one optimization.
During the session we will show case how you can leverage unified data from Salesforce CDP and build trusted relationship with your customers.
Introduction to Salesforce | Salesforce Tutorial for Beginners | Salesforce T...Edureka!
( Salesforce Training: https://www.edureka.co/salesforce-administrator-and-developer-training)
This tutorial will give you an introduction to the Salesforce CRM and talk tell you how & why Salesforce has emerged as one of the leading cloud computing companies today.
This video covers the following topics:
1. Salesforce:- Need & Rise
2. Features Of Salesforce
3. Demo: Salesforce In Action
This presentation is related to salesforce service cloud .
How customer support is implemented in salesforce is service cloud, and what are the tools need to accomplish this support are described here
Digital Marketing Automation with Salesforce Marketing CloudThinqloud
This presentation explains how Salesforce Marketing cloud enables your organization to build and manage powerful 1-to-1 customer journeys.Discover the strategy to target more customers in today's competitive world.
Salesforce Training will cover salesforce development training and salesforce administration training by Keylabs.
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Salesforce is a world leader on demand customer relationship management tool. Salesforce.com is also known as Customer Relationship Management (CRM).
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Best Practices for Adopting Microsoft Dynamics 365Precisely
There are many advantages to migrating your on-premise CRM to the cloud-based Microsoft Dynamics 365. Organizations rely on clean CRM data to create single views of their customers. As you prepare to migrate your platform, you want to ensure that the integrity of your data remains intact both during and after the migration. With the right tools, you can have confidence that you are prepared from both a data structure and a data quality perspective.
View this webcast with Microsoft and Syncsort for a fast-paced hour focused on helping you prepare for an on-premise CRM to Dynamics 365 Cloud migration. The content includes:
• Highlights of the Dynamics 365 functionality not available with on-premise CRM including LinkedIn integration
• Guidance on how to prepare your database for the move to 365 using Syncsort data quality
• Information on how to eliminate duplicates and normalize data for the migration to 365 and after you are live
• The value of providing your userbase a clean and refreshed starting point
Salesforce Sales Cloud: Best Practices to Win More DealsCloud Analogy
Salesforce Sales Cloud includes a variety of services and products that help salespeople close more deals and develop stronger customer connections. Check out this presentation for more details on Sales Cloud.
What Is Salesforce CRM? | Salesforce CRM Tutorial For Beginners | Salesforce ...Edureka!
This Salesforce CRM tutorial will take you through what is Salesforce CRM, benefits of Salesforce CRM, how CRM works, along with Salesforce CRM demo and use case. This Salesforce training slides is ideal for beginners to learn CRM.
What Is Salesforce? | Salesforce Training - What Does Salesforce Do? | Salesf...Edureka!
This Edureka Salesforce Tutorial slides for beginners will take you through why Salesforce became popular, what is Salesforce, Salesforce products along with a Salesforce use case. This Salesforce tutorial video is ideal for beginners to learn what is Salesforce. You can read the blog here: https://goo.gl/rEHG4a
Get a comprehensive guide about Salesforce and its benefits and understand how Salesforce helps you serve customers more efficiently, leading to better business.
Ever wonder how Salesforce uses the Marketing Cloud? Be sure to attend this session to learn how we use the Marketing Cloud to create 1:1 customer journeys. We'll talk about Salesforce1 Mobile app adoption and on-boarding, best practices for event registration, creating on-site mobile experiences, driving leads with social advertising, identifying and engaging advocates on social channels, and more. And we will take a real-time look at how we used the Marketing Cloud during Connections.
Real-time personalization at scale by Salesforce CDP and Interaction Studio, ...CzechDreamin
How can companies efficiently manage their separated data sources in one place and deliver personalized experiences to their customers?
During the session we will introduce you the main Salesforce CDP aspects, as a platform for solving the problem of data unification and identity resolution in order to prepare a complete view of your customers and its usage as a single source of truth.
Additionally, with the intention to build truly relevant and connected customer experiences we use natively integrated Interaction Studio platform. It is responsible mainly for managing customer interactions and delivering real-time AI-driven decisioning and granular one-to-one optimization.
During the session we will show case how you can leverage unified data from Salesforce CDP and build trusted relationship with your customers.
Introduction to Salesforce | Salesforce Tutorial for Beginners | Salesforce T...Edureka!
( Salesforce Training: https://www.edureka.co/salesforce-administrator-and-developer-training)
This tutorial will give you an introduction to the Salesforce CRM and talk tell you how & why Salesforce has emerged as one of the leading cloud computing companies today.
This video covers the following topics:
1. Salesforce:- Need & Rise
2. Features Of Salesforce
3. Demo: Salesforce In Action
This presentation is related to salesforce service cloud .
How customer support is implemented in salesforce is service cloud, and what are the tools need to accomplish this support are described here
Digital Marketing Automation with Salesforce Marketing CloudThinqloud
This presentation explains how Salesforce Marketing cloud enables your organization to build and manage powerful 1-to-1 customer journeys.Discover the strategy to target more customers in today's competitive world.
Salesforce Training will cover salesforce development training and salesforce administration training by Keylabs.
http://www.keylabstraining.com/salesforce-online-training-hyderabad-bangalore
Salesforce is a world leader on demand customer relationship management tool. Salesforce.com is also known as Customer Relationship Management (CRM).
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Best Practices for Adopting Microsoft Dynamics 365Precisely
There are many advantages to migrating your on-premise CRM to the cloud-based Microsoft Dynamics 365. Organizations rely on clean CRM data to create single views of their customers. As you prepare to migrate your platform, you want to ensure that the integrity of your data remains intact both during and after the migration. With the right tools, you can have confidence that you are prepared from both a data structure and a data quality perspective.
View this webcast with Microsoft and Syncsort for a fast-paced hour focused on helping you prepare for an on-premise CRM to Dynamics 365 Cloud migration. The content includes:
• Highlights of the Dynamics 365 functionality not available with on-premise CRM including LinkedIn integration
• Guidance on how to prepare your database for the move to 365 using Syncsort data quality
• Information on how to eliminate duplicates and normalize data for the migration to 365 and after you are live
• The value of providing your userbase a clean and refreshed starting point
Sales Force Automation
Optimize your sales efforts with the familiar and intelligent features of Microsoft Dynamics CRM. Take advantage of a highly intuitive interface and embedded Microsoft Office capabilities to increase time with customers, shorten sales cycles, increase close rates, and achieve real-time insight.
This presentation depicts why CRM is necessary for Small and Medium Business Enterprises. It highlights the challenges which Small and Medium business face on day to day basis for managing their sales and how the solution can quickly help them to automate their sales operations.
Ikyam is an SAP partner with a decade-long experience in driving businesses toward automation and digital resilience. As a concept-oriented organization with 2 major lines of business - ERP services and Product innovations, we add value at every stage of your business. Strategize, Transform, Adopt, Realize, Sustain (START): These are the core principles that drive Ikyam’s intelligent solutions.
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Website
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Scaling Enterprise Customer Success Through Digital Engagement - CSSummit18Totango
Presented by Krista Glantschnig, VP Glopbal Head of Digital Customer Engagement at SAP. Shared at Customer Success Summit 2018, Track 3.
This session, taking examples from SAP, will focus on the role that digital engagement service can take in supporting all customer engagement motions in a company. It will cover examples throughout the customer journey, and focus on some key KPIs, as time-to-go-live, adoption rates, and readiness to renew.
8 Key Reasons to Choose SAP S4HANA Public Cloud for a Resilient Business.pdfVCERPConsultingPvtLt1
What is SAP S/4HANA Public Cloud? In this blog, SAP S/4HANA specialists at one of the best SAP S/4HANA Partners in India, VC ERP Consulting, exhibit the highlights and advantages of implementing SAP S/4HANA Public Cloud for a tough and productive business. Visit: https://www.vc-erp.com/choose-saps4hana-public-cloud-for-resilient-business/
Our new normal has accelerated eCommerce trends by 4-6 years. The Optimizely team shares how experimentation can help retailers fast forward their online sales strategy with Microsoft Dynamics 365 Commerce.
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New Requirements for Optimizing Your Modern B2B Customer ExperienceAcquia
In the conclusion of this 3-part webinar series, our marketing experts will share their proven tips and tricks to help you execute a successful personalization campaign. This includes setting up a process for easy, repeatable execution, making the necessary transition to omnichannel, and best practices for measurement.
Join the final webinar of our Acquia Lift + Mautic Series on Thursday, 9/19 @ 10:00AM ET to find out how to optimize your modern B2B customer experience by embracing open marketing and personalizing across multiple channels, identifying the right metrics to measure, and monitoring performance for all of your campaigns.
In this webinar, we’ll cover:
- How to optimize your personalized customer experience
- Setting up your teams for success
- Transitioning to omnichannel
- The right metrics to measure to ensure success in your modern CX
- How Acquia Lift in conjunction with Mautic makes executing personalized campaigns easier than ever
Missed parts 1 and 2 of our Acquia Lift + Mautic Webinar Series? Don’t worry! Catch up here:
Part 1: New Requirements for Building a B2B Customer Experience / Part 2: New Requirements for Personalizing Your B2B Customer Experience
Detailed presentation on SAP's Intelligent Enterprise framework and how we can support a full scale digital transformation to make your organization agile, proactive, prepared and predictive in the face of disruption!!!
Similar to SAP C4C Introduction - Business Scenario (20)
The Roman Empire A Historical Colossus.pdfkaushalkr1407
The Roman Empire, a vast and enduring power, stands as one of history's most remarkable civilizations, leaving an indelible imprint on the world. It emerged from the Roman Republic, transitioning into an imperial powerhouse under the leadership of Augustus Caesar in 27 BCE. This transformation marked the beginning of an era defined by unprecedented territorial expansion, architectural marvels, and profound cultural influence.
The empire's roots lie in the city of Rome, founded, according to legend, by Romulus in 753 BCE. Over centuries, Rome evolved from a small settlement to a formidable republic, characterized by a complex political system with elected officials and checks on power. However, internal strife, class conflicts, and military ambitions paved the way for the end of the Republic. Julius Caesar’s dictatorship and subsequent assassination in 44 BCE created a power vacuum, leading to a civil war. Octavian, later Augustus, emerged victorious, heralding the Roman Empire’s birth.
Under Augustus, the empire experienced the Pax Romana, a 200-year period of relative peace and stability. Augustus reformed the military, established efficient administrative systems, and initiated grand construction projects. The empire's borders expanded, encompassing territories from Britain to Egypt and from Spain to the Euphrates. Roman legions, renowned for their discipline and engineering prowess, secured and maintained these vast territories, building roads, fortifications, and cities that facilitated control and integration.
The Roman Empire’s society was hierarchical, with a rigid class system. At the top were the patricians, wealthy elites who held significant political power. Below them were the plebeians, free citizens with limited political influence, and the vast numbers of slaves who formed the backbone of the economy. The family unit was central, governed by the paterfamilias, the male head who held absolute authority.
Culturally, the Romans were eclectic, absorbing and adapting elements from the civilizations they encountered, particularly the Greeks. Roman art, literature, and philosophy reflected this synthesis, creating a rich cultural tapestry. Latin, the Roman language, became the lingua franca of the Western world, influencing numerous modern languages.
Roman architecture and engineering achievements were monumental. They perfected the arch, vault, and dome, constructing enduring structures like the Colosseum, Pantheon, and aqueducts. These engineering marvels not only showcased Roman ingenuity but also served practical purposes, from public entertainment to water supply.
How to Split Bills in the Odoo 17 POS ModuleCeline George
Bills have a main role in point of sale procedure. It will help to track sales, handling payments and giving receipts to customers. Bill splitting also has an important role in POS. For example, If some friends come together for dinner and if they want to divide the bill then it is possible by POS bill splitting. This slide will show how to split bills in odoo 17 POS.
Operation “Blue Star” is the only event in the history of Independent India where the state went into war with its own people. Even after about 40 years it is not clear if it was culmination of states anger over people of the region, a political game of power or start of dictatorial chapter in the democratic setup.
The people of Punjab felt alienated from main stream due to denial of their just demands during a long democratic struggle since independence. As it happen all over the word, it led to militant struggle with great loss of lives of military, police and civilian personnel. Killing of Indira Gandhi and massacre of innocent Sikhs in Delhi and other India cities was also associated with this movement.
The Art Pastor's Guide to Sabbath | Steve ThomasonSteve Thomason
What is the purpose of the Sabbath Law in the Torah. It is interesting to compare how the context of the law shifts from Exodus to Deuteronomy. Who gets to rest, and why?
How to Make a Field invisible in Odoo 17Celine George
It is possible to hide or invisible some fields in odoo. Commonly using “invisible” attribute in the field definition to invisible the fields. This slide will show how to make a field invisible in odoo 17.
Synthetic Fiber Construction in lab .pptxPavel ( NSTU)
Synthetic fiber production is a fascinating and complex field that blends chemistry, engineering, and environmental science. By understanding these aspects, students can gain a comprehensive view of synthetic fiber production, its impact on society and the environment, and the potential for future innovations. Synthetic fibers play a crucial role in modern society, impacting various aspects of daily life, industry, and the environment. ynthetic fibers are integral to modern life, offering a range of benefits from cost-effectiveness and versatility to innovative applications and performance characteristics. While they pose environmental challenges, ongoing research and development aim to create more sustainable and eco-friendly alternatives. Understanding the importance of synthetic fibers helps in appreciating their role in the economy, industry, and daily life, while also emphasizing the need for sustainable practices and innovation.
Instructions for Submissions thorugh G- Classroom.pptxJheel Barad
This presentation provides a briefing on how to upload submissions and documents in Google Classroom. It was prepared as part of an orientation for new Sainik School in-service teacher trainees. As a training officer, my goal is to ensure that you are comfortable and proficient with this essential tool for managing assignments and fostering student engagement.
Students, digital devices and success - Andreas Schleicher - 27 May 2024..pptxEduSkills OECD
Andreas Schleicher presents at the OECD webinar ‘Digital devices in schools: detrimental distraction or secret to success?’ on 27 May 2024. The presentation was based on findings from PISA 2022 results and the webinar helped launch the PISA in Focus ‘Managing screen time: How to protect and equip students against distraction’ https://www.oecd-ilibrary.org/education/managing-screen-time_7c225af4-en and the OECD Education Policy Perspective ‘Students, digital devices and success’ can be found here - https://oe.cd/il/5yV
Unit 8 - Information and Communication Technology (Paper I).pdfThiyagu K
This slides describes the basic concepts of ICT, basics of Email, Emerging Technology and Digital Initiatives in Education. This presentations aligns with the UGC Paper I syllabus.
Ethnobotany and Ethnopharmacology:
Ethnobotany in herbal drug evaluation,
Impact of Ethnobotany in traditional medicine,
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Bio-prospecting tools for drug discovery,
Role of Ethnopharmacology in drug evaluation,
Reverse Pharmacology.
We all have good and bad thoughts from time to time and situation to situation. We are bombarded daily with spiraling thoughts(both negative and positive) creating all-consuming feel , making us difficult to manage with associated suffering. Good thoughts are like our Mob Signal (Positive thought) amidst noise(negative thought) in the atmosphere. Negative thoughts like noise outweigh positive thoughts. These thoughts often create unwanted confusion, trouble, stress and frustration in our mind as well as chaos in our physical world. Negative thoughts are also known as “distorted thinking”.
Home assignment II on Spectroscopy 2024 Answers.pdf
SAP C4C Introduction - Business Scenario
1. The CRM for the Future: Sales,
Customer Service and Social
SAP Cloud for Customer Overview
The SAP Cloud Series by Nova Online Training
http://novaonlinetraining.com | Phone- India - 040 65123467
USA - +16464536467 | Mail: info@novaonlinetraining.com
2. CONTENTS
1. What is SAP Cloud for Customer
2. SAP Cloud for Customer Design Principles
3. SAP Cloud for Customer Sales Processes
4. Social Collaboration and Social Selling
5. Customer Service Basics
6. Analytics, Mobility and email Integration
7. Integration with SAP ERP
8. SAP Cloud Project Methodology
9. Business Value of SAP Cloud Solutions
10. SAP Customer References
11. myCloudDoor – Your trusted SAP Cloud partner
http://novaonlinetraining.com| Phone- India - 040 65123467 USA - +16464536467 | Mail: info@novaonlinetraining.com
3. 1. What is SAP Cloud for Customer
The new full featured CRM from SAP, now in the Cloud
• SAP Cloud for Customer is a software solution from SAP, designed from the grounds up to
help customers increase sales effectiveness (SAP Cloud for Sales), respond better to customer
requests (SAP Cloud for Services) and engage with them using social medial channels (SAP
Cloud for Social Engagement)
• It’s a full featured Customer Relationship Management (CRM) solution to help customers now
and allowing for growth in the future
SAP Business Suite
Mobility
ERP CRM
SAP Cloud for Social
Engagement
SAP Cloud for Sales
SAP Cloud for
Services
SAP Cloud for Customer
Cloud Integration
http://novaonlinetraining.com | Phone- India - 040 65123467 USA - +16464536467 | Mail: info@novaonlinetraining.com
4. 2. SAP Cloud for Customer Design Principles
Sell more effectively with today’s empowered customers
Sales Productivity
Sales Process &
Intelligence
Analytics
CollaborationUser Experience
Integration
SAP Cloud for Customer
ERP/CRM/BI
http://novaonlinetraining.com | Phone- India - 040 65123467
USA - +16464536467 | Mail: info@novaonlinetraining.com
5. 2. SAP Cloud for Customer Design Principles
Industry 1st sales solution designed to help sales
people sell
› Engaging
› Connected
› Insightful
› Cost Effective
http://novaonlinetraining.com | Phone- India - 040 65123467
USA - +16464536467 | Mail: info@novaonlinetraining.com
6. 2. SAP Cloud for Customer Design Principles
Gives your sales people the right tools to grow your
business
Engaging
User-centric experience drives increased adoption
and more effective selling
Connected
Easy access to information in your business systems and knowledge
across your sales teams, social networks and online sources enables
higher quality customer interactions at faster speed
Insightful
Accurate information and analyses enable you to focus on the right
things to optimize performance
Cost effective
Competitively-priced, cloud subscriptions make it easy to expand
user community to include everyone who impacts deals
http://novaonlinetraining.com | Phone- India - 040 65123467 USA - +16464536467 | Mail: info@novaonlinetraining.com
7. 3. SAP Cloud for Customer: Sales Processes
Accounts and Sales Intelligence
Manage accounts and related
information (opportunities,
activities, contacts, leads)
efficiently
Gain a 360-degree customer view
Obtain additional customer
intelligence with InsideView
integration
Uncover new sales opportunities
quickly and accelerate sales cycles
Create target groups and marketing
campaigns and keep track of your
responses
Create leads and opportunities
Make fast account updates and get complete customer insight
http://novaonlinetraining.com | Phone- India - 040 65123467 USA - +16464536467 | Mail: info@novaonlinetraining.com
8. 3. SAP Cloud for Customer: Sales Processes
Opportunity Management
Easily track opportunity stage
and status
Maintain account info, products,
activities, competitors,
documents and win more quickly
Gain access to accurate ERP
Pricing, Quotes, Sales Orders and
more through native integration
Close deals faster using efficient
sales team collaboration
Discover the right assets for each
selling situation using SAVO
integration
Comprehensive view of opportunity activities enables more effective selling
http://novaonlinetraining.com | Phone- India - 040 65123467 USA - +16464536467 | Mail: info@novaonlinetraining.com
9. 4. SAP Cloud for Customer:
In-Context Social Collaboration
Use integrated Feed for instant,
efficient collaboration with team
members and sales network
Crowd source and share sales best
practices, relevant information in
context of accounts and opportunities
Connect with your team and sales
network while on the road with
support for mobile devices
Plan and prepare for customer
interactions more effectively
Share relevant documents to
support sales efforts
Collaborate more effectively with your team and sales network
http://novaonlinetraining.com | Phone- India - 040 65123467 USA - +16464536467 | Mail: info@novaonlinetraining.com
10. http://novaonlinetraining.com | Phone- India - 040 65123467 USA - +16464536467 | Mail: info@novaonlinetraining.com
4. SAP Cloud for Customer:
Social Selling
Turn every cold call into a warm
introduction
Learn your customers’ key
concerns and hear what they’re
talking about online
Engage with your customers
more personally though social
media
Find warm leads faster & create conversations with impact
11. http://novaonlinetraining.com | Phone- India - 040 65123467 USA - +16464536467 | Mail: info@novaonlinetraining.com
5. SAP Cloud for Customer: Customer Service Basics
Agent Workspace
Usability & Flexibility at your fingertips
• Providing an outstanding Customer Service was never easier
• Help increase your customer’s loyalty
12. http://novaonlinetraining.com | Phone- India - 040 65123467 USA - +16464536467 | Mail: info@novaonlinetraining.com
5. SAP Cloud for Customer: Customer Service Basics
Handle warranties with ease
Usability & Flexibility at your fingertips
• Download or create new warranties
• Covered and uncovered incidents Categories
• Warranty to Product Determination
• Warranty status, validity, dates, and so on
13. http://novaonlinetraining.com | Phone- India - 040 65123467 USA - +16464536467 | Mail: info@novaonlinetraining.com
6. SAP Cloud For Customer
Insightful Sales Analytics
Features and Benefits
Track real-time sales performance
with pre-built dashboards
Readily use embedded reports to
track sales cycles, win/loss, revenue
and competitive trends
Review forecasts and easily create
configurable reports based on need
Identify key deals to focus on to make
your number with what-if analysis
Dig deeper into data using Microsoft
Excel add-in
Gain greater insight through
integrated access to analyses done
with SAP Business Warehouse
Real-time customer information and sales analytics
14. http://novaonlinetraining.com | Phone- India - 040 65123467 USA - +16464536467 | Mail: info@novaonlinetraining.com
6. SAP Cloud for Customer:
Full-Featured Mobile Applications
Manage customer relationships on
iPhone, BlackBerry, Android and iPad
- anytime, anywhere
Increase productivity through access
to real-time business information
Collaborate with sales team on
important topics
Track Business Performance
through real-time Analytics
Deploy freely—mobile applications
included in subscription with no
extra costs
Be Prepared for Every Interaction with Real-Time Sales Information
15. 6. SAP Cloud for Customer in the
iPad
Increase your effectiveness on the go
iPads Apps Available:
• SAP Customer OnDemand App
• SAP Customer Insight App
Business Benefits
• Mobilize your sales force with a
modern iPad app that gives them
fast access to the latest customer
intelligence, upcoming activities,
sales performance and back-office
account information
http://novaonlinetraining.com | Phone- India - 040 65123467 USA - +16464536467 | Mail: info@novaonlinetraining.com
16. 6. SAP Cloud for Customer:
Microsoft Outlook Integration
• Increase productivity with
convenient access to SAP Cloud for
Sales with your customer
information and productivity
features within Outlook
• Automatically sync emails,
appointments and tasks bi-
directionally – no double data entry
Easily access key sales information in your favorite Office application
http://novaonlinetraining.com | Phone- India - 040 65123467 USA - +16464536467 | Mail: info@novaonlinetraining.com
17. 7. SAP Cloud for Customer: Integration
Native SAP ERP and CRM Integration
• Provides sale professionals with
cost-effective, no-hassle, access
to Pricing, Quotes, Sales Orders
and more through Native SAP
ERP integration
• Extend investment with
collaborative, social sales
solution that natively
integrates to SAP CRM
Accounts, Opportunities,
Contacts and more
Get real-time back-office information from existing SAP investments
http://novaonlinetraining.com | Phone- India - 040 65123467 USA - +16464536467 | Mail: info@novaonlinetraining.com
18. 7. SAP Cloud for Customer Integration to ERP 6.0
End-to-end master data synchronization and process integration
Bidirectional synchronization of customers and contacts master data
Unidirectional synchronization of product/material master data from ERP
User triggered real-time ERP price requests for accurate opportunity pricing
Trigger real time creation of ERP Sales Quotations
Trigger real time creation of ERP Sales Order
Real time review of relevant Sales Documents for Opportunity
Real time review of relevant Sales Documents for an Account
SAP Cloud for Customer
Contacts
Opportunity
Accounts/
Prospects
Contact
Customer
Sales order
Product
category
Material
Category
Pricing Quotation
SAP ERP 6.0
Products
Material
http://novaonlinetraining.com | Phone- India - 040 65123467 USA - +16464536467 | Mail: info@novaonlinetraining.com
19. 8. SAP Cloud Project Delivery Methodology
No room for free-style consulting
VERIFYPREPARE REALIZE LAUNCH
Production Systems Setup
Solution Testing
Cutover Planning
Solution Walkthrough
Data Migration
Cutover Execution
Business Process Confirmation
Key User Enablement
Scope
Verification
Project Management
Change Management and End User Training Go-Live
Solution Configuration
Solution
Acceptance
Readiness
Acceptance
Custom Content Specifications
Custom Content Development
Integration Readiness
Cloud Integration
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20. 9. Value and Benefits of SAP Cloud
Solutions – 1
The value of Cloud Computing
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21. 9. Value and Benefits of SAP Cloud
Solutions - 2
SAP Cloud Implementations vs. On Premise
On Premise Implementations SAP Cloud Implementations
Strong Focus on IT (infrastructure, …) Strong Focus on Business
Blue Print Out-Of-the-Box Solution, Best Practices
High Level of Customization Fine-Tuning
Large implementation teams, mostly on-site Small teams, mostly remote
Longer Term Implementation, typically more expensive (mostly
T&M)
Quick Implementation, affordable (mostly Fixed Price)
System landscape consisting out of Test, Quality and Productive
Systems with separate setups. Transport management required
to move changes from one system to another
System Landscape consisting of a Test and Productive systems
only. No transport management required
Applications and business processes are accessible via
Transactions. Knowledge of transactional sequences are
necessary to handle business processes
Guided procedures and work centers are guiding the business
process. Easy handling of business processes. Knowledge of
transaction codes is not necessary
Forms and form adaptation is handled via SAP Script or Easy
Form Painter
Forms and form adaptation is handled via Adobe Lifecycle
Designer
Reporting (additional project) via ALV or embedded or explicit
called Excel. Complex reporting via BI
Reporting (embedded and part of the project) via embedded
Excel. Complex reporting with Crystal reports
UI enhancements, like new fields, labels, etc. via ABAP
programming through developers
Easy UI adoptions on UI’s, reports or forms via embedded
adaption possibility
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22. 10. SAP Customers References
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23. 11. SAP Cloud for Customer:
Additional Resources
• Solution Documents
• Training Documents
• New Version Updates
• Certification Dumps
• SAP Web Access
• Demo trial requests
• And much more…
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24. 12. Why Nova Online Training?
Because you have to be our next success story
• SAP extensive experience faculty
• Quality and Commitment with our
customer success
• We are specialists: SAP certified and real-
time experience
• Successful Customer References
• Proven Methodology
• Global presence
• Our responsibility is to help you before,
during and after your training
• We have the largest number student
enrollments for SAP C4C
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25. We thank you very much for your attention
If you have questions, need more info, documents, advice or a demo, please do not
hesitate to contact us. It’s free and there is NO commitment at all
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Editor's Notes
To review what you just saw, here is a recap of 6 key areas of Sales OnDemand that set us apart.
User experience: designed from the ground for salespeople, it’s easy and to use, and fast to get things done. Adoption rate will be high.
Collaboration: You go one place to plan/prepare with your internal team & extended network, get coaching help from managers, get updates, competitor information etc.
Sales Process & Intelligence: tracking acct/oppty/activity status is done in seconds. You get great real-time sales intelligence, guiding selling, customer contacts and insight to customer preferences.
Sales Productivity: Google maps built in for quick planning and navigation to customer meetings. Sales information and contacts/appointments/messages effortlessly in synch with your Outlook calendar.
Analytics: Out of the box reporting removes the headaches of countless hours in Excel. You can also easily tailor a library of pre-delivered reports and create new reports that meet your specific needs.
ERP & CRM Integration: Only SAP can provide native SAP ERP integration for no-hassle, out-of-box visibility to Quotes, Sales Orders, Shipments & more. You can also extend your existing investment in SAP CRM by giving sales people an easy-to-use, collaborative/social/insightful solution that’s fast-to-deploy but also taps into and stays in synch with your existing SAP CRM solution.
And this sampling of our customers are the source of much of these ideas and innovations
And this sampling of our customers are the source of much of these ideas and innovations