John Harrison is seeking a position as a group sales associate to further his ambition of working in sports. He has exceptional communication and interpersonal skills along with experience providing customer service, managing sales, and resolving complaints. Harrison also has strong computer skills including Microsoft Office programs and video editing software. He is currently a shift leader at Cold Stone Creamery utilizing skills like customer service, sales, managing employees, and handling money. Harrison will graduate in May 2019 with a Bachelor's degree in Sports Management from Farmingdale State College.

1. JOHN HARRISON
97 RUDDER DRIVE, HOLTSVILLE, NEW YORK, 11742
(631)-617-3940 ▪ harrjw@farmingdale.edu
Objective
To obtain a position as a group sales associate that will further my ambition of working in the world
of sports.
Qualification Summary
§ Exceptional communication skills and interpersonal skills.
§ Superlative ability of working with anyone, meets and exceeds expectations, and spends time
wisely while dedicating focus to strictly to the job at hand.
§ Extensive knowledge and experience with Microsoft Office programs such as Word,
PowerPoint, Excel, and the ability of being able to use both Windows and Mac operating
systems.
§ Phenomenal attendance with flexibility to be ready for work at any occasion.
Professional Skills
Customer Service and Sales Skills
§ Provided customer service, managed sales, and complaints of 20-40 customers per hour.
§ Performed tasks such as tacking and fulfilling customer orders.
§ Assisted in the decision making of orders with the use of friendly advice and suggestions.
Interpersonal and Teamwork Skills
§ Performs at the highest level both independently and collaboratively fulfilling all requirements
and expectations in a timely and efficient manner.
§ Created bonds and relationships with many crew members, customers, and families.
§ Led groups of 3-7 crew members to fulfilling numerous expectations and requirements to help
fulfill orders, request, and obstacles.
§ Constructed daily, weekly, and monthly schedules to help maintain order and efficiency.
Managerial and Supervisory Skills
§ Instructed and trained a team of 3-7 employees for 6-12 hour shifts by guiding and assisting on
all tasks.
§ Trusted with handling of money, recording the amounts using Microsoft Excel, and transporting
funds to and from a locked deposit box.
§ Aided in the production of goods, which were sold directly to customers.
§ Processed store transactions which included purchases, exchanges, returns, and refunds
§ Allocated daily funds for registers, replenished registers, and verified closeouts.
Computer Skills
§ Superb skills with Microsoft Office, Word, PowerPoint, and Excel.
§ Vast experience with video editing software such as Final Cut Pro X and iMovie.

2. John Harrison Page 2
Education
Bachelor’s of Science in Sports Management
Farmingdale State College, Farmingdale, New York, May 2019
Associates Degree in Applied Science in Radio and Television Production
Suffolk County Community College – Ammerman Campus, Selden, New York, May 2015
Cumulative GPA: 3.8
Work Experience
§ Shift Leader, Cold Stone Creamery, Patchogue, New York, January 2016-Present
Volunteer Work and Professional Affiliations
§ Member of the Sports Management Club at Farmingdale State College since 2017
§ Head Sacristan at Our Lady of Mount Carmel Roman Catholic Church since 2015
§ Adult Counselor/Head Teen Counselor at Robert K. Sweeny Summer Fun Days Diabetes Camp
since 2014
§ Altar Server at Our Lady of Mount Carmel Roman Catholic Church since 2004
Honors
§ Phi Theta Kappa International Honor Society
§ Sigma Chi Eta Communications Honor Society
§ Certification of Acknowledgement at Our Lady of Mount Carmel Roman Catholic Church
§ Graduated with distinction at Suffolk County Community College
§ Deans List at Suffolk County Community College 2013-2015