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ABDUL SALAM NALUVILABDUL SALAM NALUVIL
Email: asalam369@yahoo.com
Mobile Number: +971 55 6742158
+971 50 6742158
____________________________________________________________________________________________________________________
OBJECTIVES
To contribute to the organization success through the use of exceptional customer service,
supervisory and people skills.
PERSONAL PROFILE
• Self motivated, hardworking and enthusiastic individual with plenty of initiative
who can be decisive and work well under pressure.
• A highly driven employee accustomed to fast-paced working environment where
quality of work is significantly emphasized.
• A people oriented individual who understand the importance of customer
service, having the ability to communicate with different levels of individual.
WORK EXPERIENCES
CUSTOMER SERVICE OFFICER
MAF- City Centre Deira
From January 2009 till Date
Responsibilities:
• Attending customer related quarries
• Attending phone calls call center
• Assisting marketing dept. for marketing related issues
• Involving marketing events such as cooperate company & hotel visit
• Helping CS Supervisor in handling customer complaints
• Responsible for the daily cash procedure for closing and opening
• Updating the mall directory on monthly basis
• Keeping the stock of merchandise & Gift cards at the main desk
• Depositing the cash in the bank on daily basis
• Ensure that CSO fully aware of all activities in the common areas of the mall and
procedure
• Weekly/monthly inventory for the Main Customer Counter and Store
• Preparing the monthly Verbal/Written report of customer complaints
• To ensure to assist the customer in guiding, directing to find their way in the mall
and out parking as well.
• Ensure to keep a track of all charity boxes, promotion coupon boxes, to ensure
only the authorized personnel removes the cash after checking their identity.
• Assisting security team, Cleaning dept. if needed
• Lost children handling process to be followed till the time the child is handed over
to parents.
• To ensure correct operation of Mall procedures and other related patrols jobs
CUSTOMER SERVICE ASSISTANT
September 1998 to January 2009
Magic Planet DCC
• Cashier.
• Ride Operator
• Redemption & Video Games trouble shooter
• Video games Operator
• Meet & greet customers
• Assist the team leaders to monitor all matter relating to daily operations to
assure customer satisfaction levels and employee relation
• Assist the Redemption Team leader to receive Items and monitor inventory and
orders for redemption
• Assist Redemption Team Leader for all kinds of Store weekly & monthly
inventory of stocks.
• Do the coin collection as per Team leader instruction and in need of assistance
• Do the daily and weekly meter reading reports of Redemption machines
• Ensure the safety and cleanliness of the workplace, all games and rides in the
facility.
• Provide a high standard of customer service both internal and External
• Reports any suspicious incidents to Store Manager/Team leader and monitor staff
activity.
• Function as a team player with the ability to quickly asses, comprehend and
managed customer needs
• Can perform any task in the Center as customer service, Cashiers, Redemption
• Counter and prize counter staff.
• Having worked as an Redemption Counter staff I have fairly good
knowledge of Redemption store keeping, and handling and recording
stock, mean while I am familiar with all Redemption requirements, and
Operating Sacoa system & ICG system
SALES EXACUTIVE
June 1994 to Jan 1996
Al Hakbani Trading
Dubai. U.A.E
Customer Service Officer
Wonder Land Park LLC
Feb. 1996 to Oct. 1998
• Provide outstanding customer service
• Ride Operator
• Redemption & Video Games Attendance & Call center
• Water Park Attendant
• Assist the Price counter in charger and monitor inventory and orders for Items
TRAINING & SKILLS
• MS Office Windows (Microsoft Excel & Data Entry)
• Attended First aid training Programs
• Customer Service training (Delighting our Customer) give by Biz-Ability Human
Performance solutions held on July 2005.
ACHIEVEMENTS
I had been awarded Magic Planet Star Employee of the month of 2002 & 2005 for
outstanding customer service.
EDUCATIONAL ATTAINMENT
• Bachelor of commerce.
Calicut University
PERSONAL DATA
Civil Status : Married
Citizenship : Indian
Religion : Muslim
Driving License : Valid U.A.E Driving License
Language/Dialects : English, Hindi, Arabic, Malayalam and Urdu. Tamil
I take the job with great sense of responsibility and expect to make a positive contribution to
your management.
………………………
Abdul Salam Naluvil
Applicant sign
Emp # 6465

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Salam CV 2015

  • 1. ABDUL SALAM NALUVILABDUL SALAM NALUVIL Email: asalam369@yahoo.com Mobile Number: +971 55 6742158 +971 50 6742158 ____________________________________________________________________________________________________________________ OBJECTIVES To contribute to the organization success through the use of exceptional customer service, supervisory and people skills. PERSONAL PROFILE • Self motivated, hardworking and enthusiastic individual with plenty of initiative who can be decisive and work well under pressure. • A highly driven employee accustomed to fast-paced working environment where quality of work is significantly emphasized. • A people oriented individual who understand the importance of customer service, having the ability to communicate with different levels of individual. WORK EXPERIENCES CUSTOMER SERVICE OFFICER MAF- City Centre Deira From January 2009 till Date Responsibilities: • Attending customer related quarries • Attending phone calls call center • Assisting marketing dept. for marketing related issues • Involving marketing events such as cooperate company & hotel visit • Helping CS Supervisor in handling customer complaints • Responsible for the daily cash procedure for closing and opening • Updating the mall directory on monthly basis • Keeping the stock of merchandise & Gift cards at the main desk • Depositing the cash in the bank on daily basis • Ensure that CSO fully aware of all activities in the common areas of the mall and procedure • Weekly/monthly inventory for the Main Customer Counter and Store • Preparing the monthly Verbal/Written report of customer complaints • To ensure to assist the customer in guiding, directing to find their way in the mall and out parking as well. • Ensure to keep a track of all charity boxes, promotion coupon boxes, to ensure only the authorized personnel removes the cash after checking their identity. • Assisting security team, Cleaning dept. if needed • Lost children handling process to be followed till the time the child is handed over to parents. • To ensure correct operation of Mall procedures and other related patrols jobs
  • 2. CUSTOMER SERVICE ASSISTANT September 1998 to January 2009 Magic Planet DCC • Cashier. • Ride Operator • Redemption & Video Games trouble shooter • Video games Operator • Meet & greet customers • Assist the team leaders to monitor all matter relating to daily operations to assure customer satisfaction levels and employee relation • Assist the Redemption Team leader to receive Items and monitor inventory and orders for redemption • Assist Redemption Team Leader for all kinds of Store weekly & monthly inventory of stocks. • Do the coin collection as per Team leader instruction and in need of assistance • Do the daily and weekly meter reading reports of Redemption machines • Ensure the safety and cleanliness of the workplace, all games and rides in the facility. • Provide a high standard of customer service both internal and External • Reports any suspicious incidents to Store Manager/Team leader and monitor staff activity. • Function as a team player with the ability to quickly asses, comprehend and managed customer needs • Can perform any task in the Center as customer service, Cashiers, Redemption • Counter and prize counter staff. • Having worked as an Redemption Counter staff I have fairly good knowledge of Redemption store keeping, and handling and recording stock, mean while I am familiar with all Redemption requirements, and Operating Sacoa system & ICG system SALES EXACUTIVE June 1994 to Jan 1996 Al Hakbani Trading Dubai. U.A.E Customer Service Officer Wonder Land Park LLC Feb. 1996 to Oct. 1998 • Provide outstanding customer service • Ride Operator • Redemption & Video Games Attendance & Call center • Water Park Attendant • Assist the Price counter in charger and monitor inventory and orders for Items TRAINING & SKILLS • MS Office Windows (Microsoft Excel & Data Entry) • Attended First aid training Programs
  • 3. • Customer Service training (Delighting our Customer) give by Biz-Ability Human Performance solutions held on July 2005. ACHIEVEMENTS I had been awarded Magic Planet Star Employee of the month of 2002 & 2005 for outstanding customer service. EDUCATIONAL ATTAINMENT • Bachelor of commerce. Calicut University PERSONAL DATA Civil Status : Married Citizenship : Indian Religion : Muslim Driving License : Valid U.A.E Driving License Language/Dialects : English, Hindi, Arabic, Malayalam and Urdu. Tamil I take the job with great sense of responsibility and expect to make a positive contribution to your management. ……………………… Abdul Salam Naluvil Applicant sign Emp # 6465