1. Sant Dnyaneshwar Nagar,
Dnyandeep Soc,
Room No. 6/28,
Wagle Estate,
Thane – 400 604.
Mob. : 8108557391
Mob Resi - 9224165631.
E-mail: sharma.jay93@yahoo.com
sharma.jay93@gmail.com
JAY MISHRIRAM SHARMA
Career Objective
To strive for excellence through working in an environment where my motivating
skills, commitments to work & positive attitude can be constructively utilized.
Academic Qualification
• Passed S.S.C. in the year of 1997 from Rajendra Pal Mangla High School at Thane.
• Passed H.S.C (Higher Secondary School Certificate) in the year of 2008 from
Asharfidevi Jr. College of Arts & Com. At Thane.
• T.Y.B.Com. (From Mumbai University.) in the year of 2011.
Experience
________________________________________________________________________
Worked as Central team Supervisor from June’ 2011 to August’ 2014.
Presently working with PAMAC Finserve Pvt. Ltd. as a PDCR (document collection and
documentation dept.) as a Asst. Manager – PDCR Vertical.
________________________________________________________________________
Job profile as a Supervisor
• Co-ordination with customers, PAMAC centers, central team, Managers and
clients for documents and cheque collection and documentation.
• Maintaining and sending MIS (daily tracker) to Clients and Managers.
• Attending client meetings.
• Preparing MIS and reports for management.
• Handling client escalations.

2. • Visiting the customers as and when it is necessary.
• Cross checking documentation.
• Sending process note and guidelines to all the centers for new products.
• Training to PAN India locations on new and existing processes.
• Supervising daily working of central team, TL, co-coordinators and telecallers.
• Handled pan India Docs collection, documentation and Verification as per
below.
Docs Collection Activity :-
• ICICI Bank Credit Card,
• ICICI Personal Loan,
• Policy Bazaar,
• GE Money
• Axis Bank (Home Loans – EMI + ECS Docs)
• Arogya Finance
• DHFL
Docs Collection Cum Address Verification:-
Deutsche Bank
PNBMetLife India Insurance Co. Ltd
Bharti Axa General Insurance Co. Ltd
Cheque Collection Activity :-
• PNBMetLife India Insurance Co. Ltd
• Exide Life (ING Vysya) Insurance Co. Ltd
• DHFL Pramerica Life Insurance Company Limited
• Tata AIG general Insurance Co. Ltd.
• Cigna TTK General Insurance Co. Ltd.
• L&T General Insurance Co. Ltd.

3. PMS (Portfolio Management Services) Documentation:-
• Alchemy Capital Management Pvt. Ltd
• Motilal Oswal Asset Management Co. Ltd.
ECS Mandate Activity Documentation:-
• Bajaj Finance
• L&T Housing Finance Ltd.
• ING Vysya Bank
• Daimler Finance
• Janalakshmi Finance
Job profile as an Asst. Manager
• Drafting process Flow / Note for new activities.
• Handling staff recruitment and staff queries.
• Visiting PAN India locations in order to provide process related training to the
center.
• Attending client meetings for new business and existing business.
• Assist IT team in software development for going online with existing process.
• Preparing MIS and reports for management.
• Handling client escalations.
• Training to PAN India locations on new and existing processes.
• Establishment of new Activities.
___________________________________________________
Worked with Achiever’s Marketing As a “Sales Promoter’’ for Nestle Products
(Feb 2000 – Oct 2002).
Job profile
• Responsible for sales Promotion of new and existing brands of Nestle India
Ltd.

4. Worked in Computerskill Ltd. As a “Sales Executive’’ for Computer Stationeries (Oct
2002 – Jan 2006).
Job profile
• Responsible for sales of Computer Stationery.
Worked in Atlanta Forms Pvt. Ltd. As a “Sales Executive” (Jan 2006- August2007)
________________________________________________________________________
Job profile
• Responsible for sales of Computer Stationery.
Worked in Birla Retail Ltd. (More) as a Customer Service Supervisor (August 2007 –
October 2009.
Job profile
• Responsible for sales operations in the Store.
• To handle customer query and complaint on floor.
• To handle the dept for VM. House Keeping & Manpower Planning.
• Cashiering.
• Done the SOD & EOD procedure on system and in the store operations shift
wise.
• Co-ordination with SM & ASM for bench marking.
• Checking the Wide glow check list.
• To Handle the Staff schedule.
• Planning strategy to improve the sale.
Handled following responsibilities:
• Conducting training of the staff for Club More (Loyalty Program), Store
Offers and Customer service.

5. • Solving Customer Grievances.
• Responsible for the ambience of the store.
• Responsible for VM of the store.
• Handling the Manpower.
• Maintaining a good relationship with the vendor.
• Briefing to the Staff about Sales & target, job profile of the day &
maintaining the grooming standard, shelf edge label & Signage’s, checking
of the expiry of the product, replenishment the stock in FIFO, customer
service, offers & promos of the day & month. (Daily basis).
• Maintaining the Record of the registers such as Petty Cash, Key hand over
register, maintenance register, tender declaration register by cashier, etc.
• Maintaining the record of Cash to CMS as per Sale. Sodexho Details send to
HO.
• Ordering the Administration Requirement such as Carry Bags, EDC Rolls,
POS Rolls, F&V Carry Bags, & Stationary Requirement As per Store
Requirement on once in month.
• Maintaining the attendance of the Staff weekly & sending it to HR in Zonal
Office.
• Transfer In& Out Of Stock in the System on Daily Basis.
• Maintaining the Record of Damage & Expiry Stock in the system & sending
back to DC.
• Checking the stocks with the invoice slips and updating.
• Customer Service – Assisting Customer in their shopping.
• Sales – Achieve the Sales targets.
• Making RTV of the stocks.
• Enrolling members for the loyalty club
• Visual Merchandising – making signages
• Supervising Stocks take once in a Month.
• Sending the Sale Achievement Figures to Manager, Cluster manager,
Territory manager through SMS on daily basis.
• At the END OF Day after all Cash Declarations & system work of the day
giving a call to the Manager While Living the store & checking all Light &
water tap are Off & shut down.
• Cash reconciliation with system sale (EOD process)
• Making the surety that the Locks of the Front gate are well locked or not
before living & sealing the Lock at the end.
Worked with Pantaloons Retail (I) Ltd. as a Customer Service (October 2009 to
June 2011).
Job profile
• Customer Service.
• Sales.
• Daily Global Count.
• Stock Replenishment.

6. • To arrange the section neatly.
• Membership enrolment.
Handling following responsibilities:
• Maintaining Performance sheet for the team members of the section.
• Maintaining Target Cards for the team members of the section.
• Providing daily, weekly and monthly targets to team members of the section.
• Providing daily sales figures to team members of the section.
• To get Global count done for the section.
• Paging (offer announcement).
• Training staff on new products and new offers.
Personal Detail
Date of Birth : 8th
December, 1981
Marital Status : Married
Gender : Male
Languages Known : English, Hindi & Marathi.
Mother Tongue : Bhojpuri.
My Strength
• Commercial component can work under high pressure and good communication skill.
• Ability to accept responsibility and can perform the given work efficiently and
accurately.
• Ability to function as effective team member.
• Ability to efficient time management.
• Strong co-ordination and follow up.
• Ability to motivate people.
• My honesty towards my work.
(Jay Sharma)

7. • To arrange the section neatly.
• Membership enrolment.
Handling following responsibilities:
• Maintaining Performance sheet for the team members of the section.
• Maintaining Target Cards for the team members of the section.
• Providing daily, weekly and monthly targets to team members of the section.
• Providing daily sales figures to team members of the section.
• To get Global count done for the section.
• Paging (offer announcement).
• Training staff on new products and new offers.
Personal Detail
Date of Birth : 8th
December, 1981
Marital Status : Married
Gender : Male
Languages Known : English, Hindi & Marathi.
Mother Tongue : Bhojpuri.
My Strength
• Commercial component can work under high pressure and good communication skill.
• Ability to accept responsibility and can perform the given work efficiently and
accurately.
• Ability to function as effective team member.
• Ability to efficient time management.
• Strong co-ordination and follow up.
• Ability to motivate people.
• My honesty towards my work.
(Jay Sharma)