Manuel Del Rio holds a Bachelor's degree in Computer Science from Texas State University and has extensive experience in technical support and software development. He has worked as a Technical Assistant at Media Science Labs and as a Corporate Special Agent at Best Buy, providing user support, troubleshooting, and maintenance of various systems. Del Rio is proficient in multiple programming languages, including C++, Java, and assembly, and has experience with software product support for Intel.

1. Manuel Del Rio
1200 E Parmer Ln apt.120
512-221-3294
mannydelrio1@gmail.com
EDUCATION
Texas State University
Bachelors in Computer Science May 10, 2016
Relevant Course Work
- Software Testing - Systems Analysis - Software Engineering
- Human Factors - Discrete Math I and II - Systems Security
- Data Structures - Object-Orientated Design & Implementation
- Database Design
TECHNICAL SUMMARY
Languages
Experienced in: C++, Java, and Assembly, Android Developing
Familiar with: C#, Microsoft Visual Basic , C
Software
Database: Microsoft SQL Server and Microsoft Access
Platforms: Windows, Mac OS, Linux
EXPERIENCE
Technical Assistant 04/02/15 to Present
Media Science Labs
 Configuration, installation, deployment, maintenance and monitoring of the
network, telecommunications
 Provide technical and operational support to all users and clients to ensure
smooth and reliable services.
 Confirm A/V infrastructure and operational support for all users ensuring the
systems are secure, reliable, and operational.
 Perform daily operational tasks such as equipment deployment, troubleshooting,
system maintenance, hardware upgrades, and software updates.
 Analyze performance monitoring and calibrations utilizing appropriate tools.
 Keep up-to-date with current network, telecommunications, and security trends
and technologies and be able to advice on standards and planning.
Corporate Special Agent 09/02/12 to 04/26/14
Best Buy- Geek Squad
 Provide end-user support via multiple methods: (Phone, instant messaging, email,
ticketing, remote, and desk -side)
 Software and hardware troubleshooting
 Manage internal and employee facing knowledge bases
 Work with Level 3 support teams to provide input on creating and maintaining
customized desktop images and software packages

2.  Work with cross-functional teams to build out support processes (VPN, Outlook,
hardware, etc.)
 Provide assistance as necessary to Break -Fix and Asset Management portions of
team
 Engage end-user to provide appropriate service solutions, while adhering to SOP
 Assists end user with account creation, administration, and maintenance as
required
 Address needs, make recommendations, and provide business clients with
hardware / software repairs to company managed assets
Intel UEE 06/18/14 to 08/27/14
Software Support Intern
 Make sure that software products used by leading software vendors (ISVs and corp.
developers) run best on Intel's latest and upcoming platforms and technologies.
 Support and influence Software Developers during all phases of the software development
cycle including feature definition, project setup, project execution, and technical support for the
go-to-market.
 Provide technical training, consultation, and hands-on assistance to Software Developers in
areas of architecture, technologies, code development, and testing and tuning of software
applications