Sanoj Kumar is a systems administrator with over 6 years of experience in IT infrastructure support and team management. He has worked in roles supporting Exchange servers, Active Directory, and desktop support. His resume provides contact information and lists his professional qualifications, certifications, academic background, and work experience in 4 previous roles providing IT support.

1. Sanoj Kumar
E-Mail id:sanojkumar117@gmail.com,Contact:91-9999011060, 91-8750036447.
Address:Mahipal pur,NearRadissonBlue Hotel,New Delhi:110037
Executive Summary
 A competentprofessional with6+yearsof richexperience inITInfrastructure Support, &Team
ManagementincludingAsset,Software management.
 To make a significantcontributiontothe growthof an organizationwithmyexperienceandskills
and be flexible tosuitthe requirementof the clients andthere byupgrade myself tomeetthe
corporate challengesahead
Professional Qualification:-
 One yearprofessional certificationfromIANTInstitute Delhi
(Hardware, MCSE, CCNA,FromIANTInstitute Pitampurain 2010 (New Delhi)
Certification:-
MCSA server2008
 WindowsServer2008 Active DirectoryConfiguration(70-640)
 Windowserver2008 Networkinfrastructure (70-642)
 Window server 2008 Server Administrator (70-646) .
Academic Education:-
 B.Sc. IT fromSikkimManipal University(SMU),Delhi 2011
 I.Sc (Math’s).FromBSEB Board Patnain 2008.
 H.Sc. fromBSEB Board Patna in2006
Organisational Experience
1. Tata Consultancy service (Payroll of Alethe consultingPvt.Ltd.).
Duration : 23 May 2013 to Till Date
Designation :Sr Systemadministrator.
Responsibilities:
 Installingandconfiguringexchangeserver2007, 2010 and 2013.
 Managing Exchange serversandperformingL1&L2 activitiesof creationof userE-mail id,User
mailbox andresource mailboxes,Database asperclient.
 Assign Mailbox size of user as per as Department.
 Manage the mail flow,SPAM,Virusissues,blockedemails.

2.  Maintainingdatabases(includingcompacting,indexingandfix ups) andmonitoringthe health
and performance of Exchange servers.
 Managing the mail trafficqueue.
 Email relatedincidentandproblemmanagement(asperSLA).
 ConfiguringAccountPolicy,Accessrightsandpassword control.
 Backup andrestorationof individual andmailbox databasesincase of corruptionandor
accidental deletion.
 Installation,configurationandtroubleshootingof window ActiveDirectoryandExchange server.
 Install andconfigure Exchange Roles,Databases,AddressListandMessage routing.
 Monitoringmailbox databasesandhighavailabilityDAG.
 MaintainExchange recipients,mailboxes,Connector,DistributionGroupsandPublicfolder.
 Configure and Troubleshoot client access, outlook anywhere, Federated Sharing etc.
 Perform daily health checks for the Exchange Server infrastructure through SCOM.
 Troubleshoot and support Exchange servers.
 Routing/Mail Flow issues.
 Troubleshoot issues both at the client (Microsoft outlook) and server side.
 Support and optimize operational procedures Documentation (change requests, procedures,
handover material, etc.)
 Maintain relevant open issues and tickets for the File Server environment (Disk expansion,
Volume expansion, File share changes etc.
 Message tracking and troubleshooting to resolve mail delivery issues.
 CAS/Mailbox, OWA, RPC/HTTPS, and Active Synch Configuration.
 Configuration of Exchange Policies.
 Maintenance & monitoring of huge enterprise wide IT Infrastructure with more than 10000
users with a server farm of around 200 Microsoft based servers.
 Provide L1&L2 Level SupporttoEnd usersand Application.
 Group Policy,File Replication,andAccountLockedoutissues.
 Creating& ManagingLocal /DomainUser accountsand Group,Organization units.
 Creatingand,managing,assigninguserrights&PermissiontoDomain users.
 Apply andmaintainsuitable technical skill tosupportthe organization wintel technologyandits
customerbase.
 Reporting&Documentationof DailyActivities.
 Work co-operativelywithateamthroughtarget,24/7 dedicatedsupporttoensure uninterrupted
availabilityof ITresources.
2. Pcs TechnologyLtd(Client:IBMIndiaPvtLtd)
Duration : Dec’2010 – Jan ’2013
Role : SystemSupportEngineer/Service DeskSupport - New Delhi .

3.  Providing technical support and troubleshooting related all the client application, Operating
system (Ubuntu 4.8, window 7) , Client hardware related issues etc.
 InstallingandMaintainsMicrosoftForefrontAntivirus.
 Desktop ,Domain , intranet, related issue
 Configure thunder bird mail, in Ubuntu (upgrading mail , Ms outlook to Thunder bird mail)
 Manage Domain user account through active directory
 Manage & Call Logs in Co-Desk (it’s a tool of IBMfor call management)
 Managing 24X7 IT Helpdesk operations and serving as single point of contact for the assigned
floor.
 Involved in L1 / L2 levels call for all user’s including VIP users as well
 Answer end-user calls/mails and record the call information
 Provide caller a case reference number.
 Perform initial problem determination so that the incident is appropriately assigned to the
correct supportresource.Anincidentisthe initialreportingof aproblemthroughitsresolution -
there may be many calls placed against an incident
 Determine and record initial severity level as defined in Service Level.
 Gather all required information for proper incident handling.
 Perform status update activity of the incident over the tool as per the severity of the incident
 Perform problem management and escalation
 Track incidents for analysis and reporting
 Provide feedback and update to callers through mail or call .
 Manage as per SLA agreement
 Perform root cause, trend analysis and generate performance reports
 Create knowledge base on frequently asked questions to Add users
 Providing support in Various Zone through Remote & Microsoft office communicator.
 Reset BlackBerry Device Password, Activation Password, configure mail in BlackBerry and
Android Mobile.
 Solely responsible for Vendor management, in Delhi location
 Having expertise in blackberry and mobile computing devices for VIP users.
 Responsible fordailyhandover management to next available engineer in shift for all pending
issues
 Involvedinknowledge management,creatingSOPanddocumentsforfloorstechnical issues for
knowledge transformation within team.
 Responsible for fulfillment of hardware related requests for all users.
 Responsible for daily report for the hardware related request at the end of the day.
 Responsible forFull &final relatedactivities and confirmation to HR for hardware returns from
employees.
 Involved in Quarterly software management audit.

4.  Monthly Physical Asset Verification (PAV) activity in zone for all hardware to ensure Asset
master database is updated all the time.
3. Trimax IT Infrastructure & Service Ltd(Client: SparshBPO)
Duration : Aug2010 to Dec 2010
Role :DesktopSupportEngineer
Responsibilities include
 Distinction of Providing Proper of Finacle , Aspect , Oracle, ECRM, CRM& Other software with
the ease of use andto solve the issue &Supporton any kindof technical issues which occurred
in the software
 HandledProcess:Aircel,PunjabNational Bank,Oriental Bank of Commerce & BSNL, Income Tax,
Crgms (Delhi Gov. Helpline.)
 Configuration , Backup and Troubleshooting of Ms Outlook , Outlook Express
 Monitoring, Troubleshooting of Hardware Problem in Desktop , Laptop.
 Configuration of New machine (Desktop ) as per user requirement
 Monitoring ,Implement & Updated McAfee Antivirus on Every computer in window xp
 Installation and configuration & Troubleshooting of CRM, Aspect 6.5& 5.2 Agent
 Keeping Track of Computer Hardware & Peripherals Inventory
 Perform Day to Day routine task as mention in Checklist
 Accept calls from service Desk and resolve user’s Problem in given time period
4. ComputerAllay
Duration : Feb’2009 to Aug’2010
Role : DesktopSupportEngineer/Field SupportEngineer.
NetworkingSkills:-
ON WINDOWXP,VISTA ,WIN 7,WIN 8 AndWindow server2003 & 2008
 Configuration&Troubleshootingof NetworkrelatedProblemsonWindowsxp,2003,Window7
,Window8
 Configure Active DirectoryTrusting,Transferroles, softwareDeploy,GroupPolicy.
 Configure Useraccounts,configure UserProfiles.
 ImplementationNTFSPermission,Backupservices,DiskManagement

5.  ConfigurationRISserver,Remote DesktopConnectionEtc.
 Configure VPN andTrouble shooting
 Implementing&Configurationof DNS,DHCP,inWin2003, 2008 server.
 Installationandconfigurationof MicrosoftExchange server, 2007, 2010,2013.
 Good knowledgeof Exchange server 2007, 2010, 2013.
 Creatinguseraccount,Assignmailbox size of userasperchecklist ProvidebyHRTeam.
Personal Details
 Name :- Sanoj Kumar
 FatherName :- Rajeshwarshah
 D.O.B :- 10-Nov-1991
 Marital status :- Married
 Language Know :- English,Hindi
 Nationality :- Indian
 PassportNo :- K0634410
 PassportExp :- 2021
Place: ________ Date: ____________
Sanoj Kumar
8750036447, 9999011060