Prakasam is seeking a position that utilizes his 4.8 years of IT experience, including 3 years in system administration. He has skills in Active Directory, networking infrastructure, complex projects, customer service, and adapting to changing requirements. Prakasam has technical skills in operating systems, networking services, security products, and remote desktop tools. He has worked as a desktop support engineer and technical support engineer for various companies, handling help tickets, user account management, software installation, hardware troubleshooting, and more.

1. Resume
Prakasam.c
Tel:+918971666057
Email:prakashsct@gmail.com
Objective and Resume Summary:
To rise to the highest level in the hierarchy through my hard work, high motivational level and grow
symbiotically in a reputed company, which provides me with, ample challenges to exploit my full
potential. A competent system network Administrator with 4.8 years of IT experience including 3 years
in system Administration. Proficient in handling AD & network Infrastructure applying team spirit. Skilled
at handling complex projects, customer expectations, and rapidly evolving requirements. Dedicated,
known for consistently giving 100% to get the job completed. High-energy, Quick learner and confident
professional with a passion for technology. Proven strength in troubleshooting, problem solving,
coordination, analysis and a proven track record of success.
TECHNICAL SKILLS
Mailing clients: MS Outlook 2007/2010/2013
Operating Systems: Windows 2003, Windows 2008, windows 2012, Windows XP, Windows 7, Win 8.
Network Services: DHCP & DNS Server
Tools: VMware, Putty, Winscp, FTP clients, Remote Desktop Tools (Tivoli), Net meeting.
Wan Technologies: Leased Lines, MPLS & Ethernet over WAN Technologies.
End Point Security Products: SYMANTEC Antivirus solutions, DLP
Organization: INFO SERVICES (from 27-02-2014 to 18-01-2016)
3i Infotech (From 19-1-2016 to 10-5-2016)
CLIENT/ Projects : IBM-Bharti Airtel Ltd.
Designation: Technical Support Engineer (Desktop Support Engineer / EUS)
Working with IBM India Pvt LTD, Collaborated with Bharti Airtel Ltd as a EUS Engineer.
Location: -Bangalore.
Responsibilities Include:
 Managing and monitoring the user’s request and issues through I-ticket tool Maximo, Max-IT.
 Handling AD related issues like OU movement and account Unlock.
 Assigning Server share access permissions (share/security) for users.
 Creation of domain ID in Active Directory and delegate access as per the OU

2.  Applying wallpapers through group policy objects.
 Installation of Windows 2003, 2008 Server and Linux.
 Responsibility of maintaining BH and VASI activity for servers across Karnataka circle in
quarterly basis.
 Installation of Operating System and application software’s, Patch & Virus management
 OS deployments / up gradation.
 Providing Application support on XP, Windows 7 and Windows 8 based Systems and Peripherals.
 Backup and recovery of Mail, Application.
 Installing and troubleshooting in AVAYA softphone
 Install and configure network printer (Cannon, Richo & HP).
 Working with Lotus Notes 7.0 , 8.5 , 8.5.2 ( Lotus Client)
 Liaison with Vendors (Like Lenovo, Dell & HP) For Hardware issue.
 AV (Symantec Anti-Virus).
 Installing all kind of license software’s and maintaining software compliance.
 Supporting client through phone and maintaining the document.
 Maintaining antivirus updates, installed and configured new antivirus server to push updates to
all desktop clients.
 Being Senior Responsible to support Critical User / VIP user , I.e. , CEO , COO , EC Members
 Configuring & Troubleshooting Bharti internal Applications like ICRM, citrix, Pacs. Etc
 Installation and configuration of Outlook 2007, 2010 and 2013.
 Allocating asset and maintaining asset tracker in entire Karnataka.
 Resolving issues through remote from zonal location in Karnataka circle.
Organization: Coalesce Technologies P.Ltd. Bangalore (from Sep-2011 to Feb-2014)
Designation: Desktop Support Engineer
 Service & Troubleshoot the computer .
 Attend the Calls (technical call)
 Assemble the desktop and troubleshoot if any issue.
 Installation and configuration of printer, scanner, web cam, and all other peripherals.
 Handling the front end customer support call
 Maintaining asset details and daily reports
 Being a senior engineer assign the calls for other service engineers
 Installation & Troubleshoot the Windows xp, windows 98, Windows 7
 Installing Ethernet 8 port Switch connectivity to the customer
 Coordination with Co-ordinate with vendor for warranty if the issue there in Assets

3.  Onsite and online technical support to Engineers.
 Handling customer complaints
Academic and Professional details:
Bachelors of Engineering (ECE), 2010
Anna University, Tamil Nadu.
Secured 68%
Diploma (ECE), 2004-07
Board of technical, TN.
Secured 77%
HSC (Govt Higher secondary school) 2002-04
Dharmapuri, TN.
Secured 62%
SSLC (Govt Higher secondary school) 2001-02
Dharmapuri, TN.
Secured 50%
Personal details:
Father’s Name : M. Chinnaraj
Gender : Male
Nationality : Indian
Date of Birth : 19.05.1987
Marital Status : Single
Hobbies : coin collecting and listening music
Language Known : Tamil, English, Kannada
Declaration:
I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the
responsibility for the correctness of the above mentioned particulars.
Date: -------------
Prakasam
Place: