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Foundational
Interpersonal Skills
Brent Scobie, PhD
Roadblocks to Listening
Judging
Preaching
Arguing
Lecturing
Persuading
Giving Solutions
Giving Advice
Warning
Commanding
Directing
Distracting
Humoring
Questioning
Consoling
Analyzing
Shaming
Blaming
Disagreeing
Warning
Should do’s
Labeling
Probing
Interpreting
ADVISE
 State your medical concern
 Advise to abstain or cut down
 Agree on a plan of action
Foundational Skills
Listening
Empathy
Open-Ended Questions—balanced
Affirming
Reflective-Listening
Acceptance versus agreement
Summarizing
Open-ended questions
 Cannot be answered with a limited response (yes/no/sometimes, etc.)
 People tend to believe what they hear themselves say
 Helps investigate and explore thinking-door openers
 Moves providers away from offering advice
 Goal is to elicit statements that develop discrepancy and reflect self-efficacy
 How would you like things to be different?
 What do you want to do next?
 How will getting off probation affect your life?
Affirmations
 Paraphrase or mirror individuals’ comments by repeating back what they said
 Self-affirming statements help individuals acknowledge their positive
behaviors and strengths
 Builds confidence to change
 Your are clearly a resourceful person
 You handled yourself well in that situation
 You are very courageous to be so open about this
Reflective Listening
 Allows for recognition of difficulties and support of strengths
 Deepens conversation by allowing individual to “hear again what they said
 Accurate empathy (Rogers)
 Clarifies and amplifies client’s own meaning
 Provider guesses at client’s meaning and offers this to client as response
Types of Reflection
 Repeating
 Rephrasing
 Paraphrasing
 Reflection of Feeling
 Amplified Reflection
 So you feel like…
 You’re wondering if…
 What I hear you saying i…
Summary Statements
 Summary statements pull it all together
 A special form of reflection
 Allows for transition to next topic of change of direction
 First opportunity to be directive
 Provider able to choose what and how they summarize
 Let me see if I understand this so far
 Here is what I have heard. Tell me if I have missed anything
 Short and simple-Get rid of needless words
Strategies to Develop Skills
 The Irvine Challenge

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IGCSE Biology Chapter 14- Reproduction in Plants.pdf
 

SAC330 Foundational interpersonal skills

  • 2. Roadblocks to Listening Judging Preaching Arguing Lecturing Persuading Giving Solutions Giving Advice Warning Commanding Directing Distracting Humoring Questioning Consoling Analyzing Shaming Blaming Disagreeing Warning Should do’s Labeling Probing Interpreting
  • 3. ADVISE  State your medical concern  Advise to abstain or cut down  Agree on a plan of action
  • 5. Open-ended questions  Cannot be answered with a limited response (yes/no/sometimes, etc.)  People tend to believe what they hear themselves say  Helps investigate and explore thinking-door openers  Moves providers away from offering advice  Goal is to elicit statements that develop discrepancy and reflect self-efficacy  How would you like things to be different?  What do you want to do next?  How will getting off probation affect your life?
  • 6. Affirmations  Paraphrase or mirror individuals’ comments by repeating back what they said  Self-affirming statements help individuals acknowledge their positive behaviors and strengths  Builds confidence to change  Your are clearly a resourceful person  You handled yourself well in that situation  You are very courageous to be so open about this
  • 7. Reflective Listening  Allows for recognition of difficulties and support of strengths  Deepens conversation by allowing individual to “hear again what they said  Accurate empathy (Rogers)  Clarifies and amplifies client’s own meaning  Provider guesses at client’s meaning and offers this to client as response
  • 8. Types of Reflection  Repeating  Rephrasing  Paraphrasing  Reflection of Feeling  Amplified Reflection  So you feel like…  You’re wondering if…  What I hear you saying i…
  • 9. Summary Statements  Summary statements pull it all together  A special form of reflection  Allows for transition to next topic of change of direction  First opportunity to be directive  Provider able to choose what and how they summarize  Let me see if I understand this so far  Here is what I have heard. Tell me if I have missed anything  Short and simple-Get rid of needless words
  • 10. Strategies to Develop Skills  The Irvine Challenge