The document outlines the benefits of outsourcing Network Operations Center (NOC) services, highlighting advantages such as 24/7 support, quick deployment, and cost efficiency. It emphasizes the importance of organization, solid communication, team morale, and fresh perspectives in resolving technical issues effectively. Additionally, it describes the types of NOC services offered by Concordant One Tech Pvt Ltd, including fully and semi-integrated NOC options.

1. 5 Reasons to
outsouRce YouR
noc
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2. ABOUT US
•ConcordantOne Tech Pvt Ltd is a global technical consulting and support
company.
•Our competencies in domains like IT Infrastructure Management, Outsourcing
Services, IT Infrastructure Implementation, Value-added Support has helped us
to scale up as IT support partner of choice for international and multi-national
companies in India and around the world.
•We employ a unique blend of expertise, experience and client empathy to
devise and deploy cutting edge IT support systems meant exclusively for your
enterprise needs.
http://www.concordantonetech.com/

3. Why Outsource NOC Services?
24x7 US-based NOC Engineers:
Quick Deployment:
Quick ROI:
Faster, Better, Less Expensive:
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4. • Running a Network
Operations Center (NOC)
requires technical expertise.
However, there’s a lot more
to it than that. It’s one of the
reasons many companies
are finding that outsourcing
their NOC is easier and
more cost-effective.
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5. 1.Organization-
The high volume of calls can be overwhelming without a
system allowing easy access to problem-solving
resources. Phone numbers, web pages, email, etc.
must be carefully organized for quick access. Hold time
is like dog years to a customer – 30 seconds seems like
10 minutes.
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6. 2. Solid Internal Communications-
No single NOC team member has all the answers. The
ability to reach out to another teammate to problem solve
is vital. You, the customer, are expecting an answer,
and it shouldn’t matter who in the NOC solved your
problem.
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7. 3. High Team Morale-
Dealing with frustrated user all day is a challenge we
love to meet. We keep an upbeat attitude throughout
our NOC team. Nothing helps resolve your problem
faster than a smiling voice on the other end of the phone.
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8. 4. The Obvious and Not-So-Obvious-
Simply put, the easiest answer is often the correct one,
and we have all overlooked the obvious at some point.
We help you step back and look at the technical problem
with a fresh set of eyes.
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9. 5.Efficiency-
This is really a byproduct of the previous four items. An
organized, collaborative, happy, and humble team will
result in customers whose issues – whatever those may
be – are resolved quickly and professionally
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10. Types of NOC services we offer
Fully integrated NOC
Semi-integrated NOC
http://www.concordantonetech.com/

11. ContaCt Us
CONCORDANT ONE TECH PVT. LTD.
OUR INDIA OFFICE:
Office no 193, Janwadi Near Mafco
Company Senapati Bapat Road; PUNE
OUR US OFFICE:
20 California St. 7th FL
San Francisco, CA 94111
http://www.concordantonetech.com/

12. THANK YOU!!!
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