Network Operations Center or NOC services involve Proactive Monitoring and Management of your network infrastructure. While NOC was originally derived for application in the telecommunications industry, with increasing importance and reliance on IP Networks, Outsourced NOC services have also expanded to domains such Finance, Banking, Manufacturing, Technology, Retail and Life Sciences using IT systems.
2. ABOUT US
•ConcordantOne Tech Pvt Ltd is a global technical consulting and support
company.
•Our competencies in domains like IT Infrastructure Management, Outsourcing
Services, IT Infrastructure Implementation, Value-added Support has helped us
to scale up as IT support partner of choice for international and multi-national
companies in India and around the world.
•We employ a unique blend of expertise, experience and client empathy to
devise and deploy cutting edge IT support systems meant exclusively for your
enterprise needs.
http://www.concordantonetech.com/
4. • Running a Network
Operations Center (NOC)
requires technical expertise.
However, there’s a lot more
to it than that. It’s one of the
reasons many companies
are finding that outsourcing
their NOC is easier and
more cost-effective.
http://www.concordantonetech.com/
5. 1.Organization-
The high volume of calls can be overwhelming without a
system allowing easy access to problem-solving
resources. Phone numbers, web pages, email, etc.
must be carefully organized for quick access. Hold time
is like dog years to a customer – 30 seconds seems like
10 minutes.
http://www.concordantonetech.com/
6. 2. Solid Internal Communications-
No single NOC team member has all the answers. The
ability to reach out to another teammate to problem solve
is vital. You, the customer, are expecting an answer,
and it shouldn’t matter who in the NOC solved your
problem.
http://www.concordantonetech.com/
8. 4. The Obvious and Not-So-Obvious-
Simply put, the easiest answer is often the correct one,
and we have all overlooked the obvious at some point.
We help you step back and look at the technical problem
with a fresh set of eyes.
http://www.concordantonetech.com/
10. Types of NOC services we offer
Fully integrated NOC
Semi-integrated NOC
http://www.concordantonetech.com/
11. ContaCt Us
CONCORDANT ONE TECH PVT. LTD.
OUR INDIA OFFICE:
Office no 193, Janwadi Near Mafco
Company Senapati Bapat Road; PUNE
OUR US OFFICE:
20 California St. 7th FL
San Francisco, CA 94111
http://www.concordantonetech.com/