Roy E. Vance has over 20 years of experience in retail sales and management. He currently works as an office manager and design consultant for Berkeley Décor Plano. He has a proven track record of exceptional customer service, leadership abilities, and problem-solving skills. Vance seeks a position with a luxury retailer utilizing his friendly, outgoing personality and experience managing multiple stores.

1. R o y E. V a n c e
1800 Clover Trail
972-234-4566 972-481-0329
Richardson, TX 75081
roy.vance@sbcglobal.net
Objective
Retail sales manager with friendly, outgoing personality seeks position with a luxury retailer. Exceptional
customer service skills. Proven team builder with leadership abilities and problem solving skills.
Professional Experience
Sales/Retail: Exceptional customer service skills, specializing in home décor and high ticket items. Created
content for sales meetings and design workshops.Maintained vendorcatalogs,updating product
information, spec sheets,warranty information, increased revenue through add-ons & referrals.
Management: Experienced with multi-store supervision (Cleveland & Chicago markets). Controlled
operating expenses, processed payroll, P&L accountability. Liaison between client and corporate,
addressing problems and providing solutions.Experienced with managing up to 15 people.
Administrative/Clerical: MS Office, Outlook, Quickbooks, Excel, create spreadsheets,manage databases,
A/R, processed sales orders,created technician service tickets, new account set up, sales lead sheets,
inbound/outbound calls on multi-line system,client follow up, special event planning
Warehouse/Transportation: Expedited incoming shipments,maintained inventory database,tracked
P.O.s, researched backordered items. Processed warranty claims. Scheduled residential deliveries, pick
ups and service requests.Maintained proper certification, insurance and licenses for fleet.
Employment History
Berkeley Décor Plano, TX
09/10-Present
Office Manager/Design Consultant
Meridian Office Systems Addison, TX
04/08-03/10
Front Desk Administration
Sofa Express/Infinity Leather Plano, TX
07/02-04/08
Warehouse/Transportation Manager
Patio Enclosures Willoughby, OH
08/01-04/02
Assistant Manager
Norwalk-The Furniture Idea N. Olmstead, OH
02/00-07/01
Assistant Manager
The Art Works Fairview Park, OH
07/93-10/99
District Manager (in training)/Store Manager

2. Education
1998 Lorain County Community College
Associate of Arts in Art & Design