Tosha Dale-Brown has over 20 years of experience in sales, customer service, and management. She is currently the Henderson District Sales Manager at YP in Las Vegas, Nevada, where she is fully responsible for sales, customer service, operations, compliance, and managing teams of 10 to 19 salespeople. Prior experience includes positions in telesales, accounts receivable management, sales analysis, sales management, and business consulting.

1. Tosha Dale-Brown
9131 Sparkling Star St.
Las Vegas, Nevada 89123
Email: tdalebrown@hotmail.com
Business Email: td4068@yp.com
Day Phone: (702) 852-4159
Evening Phone: (702) 875-1313
Mobile: (702) 875-1313
EXPERIENCE
09/2014- Present YP Las Vegas, NV
Henderson District Sales Manager
Fully responsible for the sales, customer service, operational practices, compliance and people
management of 10 to 19 salespeople
09/2013- 09/2014 YP Las Vegas, NV
Henderson Telesales
Provide consulting to businesses regarding their advertising solutions. Consecutively calls to
buyers persuading them to either purchase a product/service or to accept a visit from another member of
our sales team. Continuously providing Customer Service and monitoring of personal accounts, while still
meeting monthly targets.
08/2012 – 2013 Ebay Las Vegas, NV
Self Employed
Research markets, buy and sell goods, building excel spreadsheets, bargaining and packaging.
11/2011 - 07/2012 NOSVA Las Vegas NV / Mexico
Accounts Receivable Manager
Supervised agents that called and collected on past due cell phone accounts, created and used
excel spread sheets, keeping track of late notices, and calls to customers. I also handled customer service
calls. Managing employee punches, and monitoring phone calls. At this time I took Winback calls for a
dba called EEP Marketing
11/2010 - 11/2011 EEP Marketing dba NOSVA Las Vegas NV
Director of Sales
Managed sales teams. Closed deals, verified deals, customer service, I headed this project,
researching numbers to better this program, wrote scripts, and managing personalities. Holding
management meetings, and holding managers to certain standards. Training new analysts...
09/2008 - 11/2010 011 Mobile dba NOSVA Las Vegas / NV
Sales Analyst / Sales Manager
I was a sales analyst for 2 months. My tasks were to make outbound calls, be organized with
prospects, manually track deals, and navigate through specific job related programs. Also meeting
monthly quotas. As a sales manager I was leading 10-30 analysts, training them to open and close deals,
and teaching them sales techniques. Writing scripts, monitoring phone calls, disciplinary actions if

2. needed. I handled some customer complaints and closed deals. I also helped with provisioning, calling
customers and verifying orders, checking inventory, conference calls, and placing orders (sometimes
physically driving to local stores to complete orders)
07/2004 - 09/2008 Self Employed/ Creative Marketing Help Las Vegas NV
Owner/ Consultant
Creatively figuring out affordable unique ways to market a business, built basic websites, help
companies with designs/logos. I helped models build portfolios. Even put together business events/parties
to introduce businesses/artists. Helped artists promote themselves as individuals. Met and created
potential clients continuously through phone calls, and meetings.
07/2001 - 07/2004 NOS Communications dba NOSVA Las Vegas NV
Branch Manager
Closing, holding managers accountable for their numbers, reminding them how to motivate.
Creating incentives. Being organized. Coming in early to review numbers and what they mean. Teaching
managers how to understand the numbers and how to apply them. Branch meetings
01/1998 - 07/2001 NOS Communications /MCI/Local Services Las Vegas
Sales Trainer
Teaching training classes for potentially new employees. Testing , teaching new employees sales
techniques, reviewing calls and training/ managements training for improvement, attending meetings and
company training on new policies or features. uplifting and checking on the progress of new employees
hitting the floor, and quotas based on how many new analyst hit their quotas within their first month.
10/1997 - 01/1998 NOS Communications/MCI Worldcom Las Vegas NV
Sales Analyst
Outbound/inbound long distance sales calls, organizing prospects, monthly quotas
LANGUAGES
Language Name Proficiency Last Used
English Fluent Currently used