Running Head: QUALITY CONTROL MANUAL 1 QUALITY CONTROL MANUAL 7 Quality Control Manual BADM370-1603B-02 Quality Management Rhoda Shugars August 23, 2016 Ryan Tipton Introduction History of the quality management evolution Based on Low & Ong, (2014) the history of quality management is traced back to middle ages in which the work of apprentices and journeymen were inspected and assessed to make sure that they met quality standards in all factors of the final product so as to ensure that buyers are satisfied. It has pass through several changes but it has maintained its goals. It started to work in 1920’s and its focus was on the final product in which the statistical theory was applied for the first time to product quality control. The inspections on product quality control was done, this include examining, measuring and testing the processes, products against specific requirements to ensure every element met standards and guidelines. During the late 1970s and early 1970s Western Europe and North America were facing stiff competition from Japan and the United Kingdom a net importer of final products. The firms started to reexamine the quality control techniques and how the Japanese have been successfully employed them and at this point the quality management control was employed in most parts. This quality management is needed for the companies to ensure that their products are quality and standards and satisfied their customers. It is also needed to ensure that the end products meet the required standards. Development and change were done in 1940’s by experts and industry leaders and this was the start of Total Quality Management. This system is needed to change the focus from inspecting the end product to preventing final product problems by detecting on the production line. Direction that companies are adopting in terms of strategic quality management According to Naidu el at, (2006) there are various directions that companies can adopt in terms of strategic quality management but the following two are more specific. These include; adopting the direction of threshold capabilities which are required for the requirements of the completion in a market. In order to achieve competitive advantage, there is need to develop strategic capabilities which the competitors cannot obtain. This can be achieved through the resources that the company has and which are unique. Strategic planning This is another strategic direction that the company can adopt this so as to focus and prioritize the efforts and the implementation of a plan. The company can use this direction to anticipate and predict changes and the position the company to act. The company has to quality which is a top priority for all in the company. Six Sigma Evolution This is a methodology started by Motorola in 1986. It was developed to minimize defects in business process by improving it. It is widely as an organizational strategy ...

1. Running Head: QUALITY CONTROL MANUAL
1
QUALITY CONTROL MANUAL
7
Quality Control Manual
BADM370-1603B-02 Quality Management
Rhoda Shugars
August 23, 2016
Ryan Tipton
Introduction
History of the quality management evolution
Based on Low & Ong, (2014) the history of quality management
is traced back to middle ages in which the work of apprentices
and journeymen were inspected and assessed to make sure that
they met quality standards in all factors of the final product so
as to ensure that buyers are satisfied. It has pass through several
changes but it has maintained its goals. It started to work in
1920’s and its focus was on the final product in which the

2. statistical theory was applied for the first time to product
quality control. The inspections on product quality control was
done, this include examining, measuring and testing the
processes, products against specific requirements to ensure
every element met standards and guidelines. During the late
1970s and early 1970s Western Europe and North America were
facing stiff competition from Japan and the United Kingdom a
net importer of final products. The firms started to reexamine
the quality control techniques and how the Japanese have been
successfully employed them and at this point the quality
management control was employed in most parts.
This quality management is needed for the companies to ensure
that their products are quality and standards and satisfied their
customers. It is also needed to ensure that the end products meet
the required standards. Development and change were done in
1940’s by experts and industry leaders and this was the start of
Total Quality Management. This system is needed to change the
focus from inspecting the end product to preventing final
product problems by detecting on the production line.
Direction that companies are adopting in terms of strategic
quality management
According to Naidu el at, (2006) there are various directions
that companies can adopt in terms of strategic quality
management but the following two are more specific. These
include; adopting the direction of threshold capabilities which
are required for the requirements of the completion in a market.
In order to achieve competitive advantage, there is need to
develop strategic capabilities which the competitors cannot
obtain. This can be achieved through the resources that the
company has and which are unique.
Strategic planning
This is another strategic direction that the company can adopt
this so as to focus and prioritize the efforts and the
implementation of a plan. The company can use this direction to
anticipate and predict changes and the position the company to
act. The company has to quality which is a top priority for all in

3. the company.
Six Sigma
Evolution
This is a methodology started by Motorola in 1986. It was
developed to minimize defects in business process by improving
it. It is widely as an organizational strategy which majors on
reduction of differences and achievement of output
improvements through problem solving.
Pros of Six Sigma
This initiative has several advantages which have made it
employed by various companies. The following are the pros of
this initiative; it makes decision based on data which can be
verified rather than focusing on the assumptions. It also put
more emphasis on the support and passionate management
leadership. It is also customer driven. It is also addressing the
whole process of behind the completion of service instead of the
mere final product. This program is also proactive since it
focuses on improvements before shortcomings are detected. It
also stock value and sales.
Cons of six sigma
This program may create bureaucracy and rigidity that may
cause stifle creativity and delays; this is because it is applied in
all factors of planning process and production. Another con is
that the focus of customer may be taken to ends, in which the
inner qualities control measures that are not taken due to the
emphasis of achieving the Six Sigma – stipulated status of
consumer satisfaction (Evans, 2014)
Evolution of Deming program
This program evolved when the level of competition among
business organizations increased and there was need to review
the quality management programs to ensure that the service and
products remain competitive. It was applied after World War II.
Pros of Deming program
This program has several programs which include; it makes
small-scale improvements at all levels of manufacturing and
management processes and earns benefits of their cumulative

4. effects. With this organizations are able to maximize value and
quality for the final- user. This program is also has benefits the
suppliers by enabling them to devote their attention towards the
innovative goods with higher tolerance. It also reduces the time
for inspection and this make the purchasers to depend on quality
parts. This program also enables the companies to enjoy a
dedicated workforce and increase the morale on every member
of the company by placing the commitment.
Cons of Deming program
While this program has its benefit, it also has demerits which
include; this program calls for the elimination of work standards
and numerical quotas and the frontline employees may not in a
position to provide documentation of positive job evaluation
during compensation hearings. Also the employers may not be
in a position to justify workers increment of salaries and
terminations. It forced the companies to get involved in swift
undertaking which will negate the available benefits from the
new process and alienating members who are not ready to move
from the status quo. This program also does not demand radical
organization reform while it calls for organizational change.
5S
The tactic used in improving quality in the organization was 5S.
The employment of 5S in the organization’s strategy brought a
lot of positive results in the company. 5S was applied in the
organization’s operations in different ways.
a) Sort
The organization ensured that everything was sort out. By
sorting out everything the employees would spend very little
time looking for a tool or a document (Hannon, 2006). The
organization did not only concentrate on tools and equipment
used in the organization, it ensured that even the files were
sorted out.
b) Set in order
All the files belonging to the organization was set in order.
There had been delays in operations because it took a long time

5. to look for a file or a document. The manager ensured that all
the tools used in the organization were set in order. The move
helped in speeding up the organization’s operations and
reducing accidents at workplace.
c) Shine
After sorting out and setting everything in order, the
organization ensured that the services and products of the
company were attractive to the customers. The quality of most
of the commodities was improved.
d) Standardize
The best way to ensure that the services and products of an
organization are attractive to the customers is by setting a
quality standard. Standardizing the quality of goods and
services helped in attracting more customers.
e) Sustain
For an organization to remain successful it must ensure that all
the strategies put in place are not eroded. Failure to maintain
the quality standards of goods and services, the customers will
start walking away (Griffin, 2015). To ensure that the high
quality of goods and services would not be compromised, the
organization selected a team whose main objective was to
ensure that the high quality of goods and services is maintained.
References
Evans, J. R. (2014). An introduction to six sigma and process
improvement.
Low, S. P., & Ong, J. (2014). Project quality management:
Critical success factors for buildings.
Naidu, N. V. R., Babu, K. M., & Rajendra, G. (2006). Total
quality management. New Delhi: New Age International (P)
Ltd. Publishers.
Griffin, R. (2015). Fundamentals of Management. Boston:

6. Cencage Learning.
Hannon, B. (2006). Dynamic Modeling for Business
Management. Berlin: Springer Science and Business Media.